Scheduled an appointment to have my hair and make up done for my wedding. I explained I didn’t want a big ordeal and I would be coming alone. I told my bridal party I was going there and 4 out of 8 of them called for an appointment. A week later Julie called and said I needed to sign a contract for my bridal party even though I’m going at 9 another at 1130 and another at 130. Julie let me know they only have one bridal party in at a time and already have a bridal party that day but that they would accommodate us if I signed a bridal contract and paid in advance. I explained that they didn’t have to accommodate people and that they should have turned down the appointment and that only 4 people of 8 had appointments. They already have a bridal party for September 4. I don’t know how they would accommodate my whole bridal party so since they can’t why should I sign a contract. I only made an appointment for myself. I didn’t want mimosas and photography. Also they already promised the other bride free reign if the store. I’m going to a different salon now. They are the ones who over scheduled themselves. They could have told my friends they were booked. They chose to schedule all the appointments and then try to demand that I sign a contract. When I made they appointment they were perfectly fine scheduling me for hair and make up and knew I was a bride. They knew I wasn’t interested in a party.

Sidnee did a phenomenal job on my wedding day hair and makeup! We had a small snaffoo with scheduling where we thought my mom had an appointment lined up as well, but it didnt come through due to a miscommunication, but Sidnee was able to fit her in and save the day! Highly recommend.

Excellent customer service. Always going above and beyond to ask if there is anything else I need. Andrea does an excellent job with my brows

Arch is the absolute best! Their service is incredible and they are the friendliest. I also love ALL of their products.

Extremely professional and clean. First time getting anything done to my face. It was quick. Everyone was friendly.

Did not like how they do eyebrows. Very disappointing!

The girls always go above and beyond and make you their priority the second you walk in the door until the minute you leave. Highly recommend!

We used the Arch for our wedding makeup for the bride, bridesmaids and moms. Everyone looked incredible and the makeup artists did an incredible job tailoring the makeup to what each person requested. Everyone looked stunning. I would highly recommend the Arch.

LOVE arch Rockford

Andrea did an AMAZING job on my lash tint and lift. I have never had anything done to my eyelashes before and she was so good about telling me what she was doing step by step. Everyone is so friendly from the moment you walk in!

Great place! I got my eyebrows tinted, and it was my first time. I’m a ginger so my eyebrows are blonde and thin which makes them difficult to fill in. The girl who did mine was very thorough, and they turned out fantastic! I will definitely be back.Also, their shop is absolutely beautiful with amazing decor!

Great customer service but limited makeup lines! Choice of 3 pink blushes only in the entire store!! Please add more makeup lines

LOVE this place! Andrea is soft spoken and is so careful when waxing my brows. Ive found the place that will do my brows forever, unless I move out of state. This place is seriously amazing. Some people may find that theyre pricey, but Ill pay what I need to for self care.

Love this place! Haley is amazing. She does my brows and lash lift. Betsy has also done my lashes and she is wonderful as well. Im so glad I found Arch and I would recommend them to everyone. If you havent been here yet you need to stop by. The atmosphere is warm and friendly and you will be made to feel right at home.

What a magnificent place! Im so thankful I found it. The ladies are all sweethearts! They all do a fantastic job. Betsy is amazing! My eyebrows are always so perfect when she’s done with me. Definitely upgrade to the tint. Not doing my eyebrows but them still looking great has definitely been a game changer.

I had a wonderful experience with Hayley at Arch Apothecary yesterday. She did my hair and makeup for my engagement photos and I left feeling beautiful and confident . I have also had my brows done at Arch by Andrea and plan on returning again for the same. Overall great atmosphere and staff, cant wait to have my bridal hair and makeup done here!

Very cute little place. I was able to get in for a quick wax same day and was in and out fast. The girl who helped me (I believe her name was Lauren) was very sweet and did a great job, without over doing it.

The only place in town I would go for a hairdo, make up or get to get my brows done! Sarah, Lauren, Betsy, Julie, and all the girls are beyond amazing and I never want to l leave when I stop by! Their product lines are top shelf as well!

Ive been going to Arch for years now. Great beauty services and a fun atmosphere! I love supporting a local small business - and this is a great one!

Best brow place in the 815! Everyone is very friendly and helpful. Betsy, the owner is by far the best!

Betsy did a great job tinting my eyelashes! Quick and friendly and the shop is beautiful. I will be back.

Arch is a Rockford gem! Great brow waxing, blowouts and makeup lines! My favorite is the Oribe hair care. Betsy and her staff are amazing!

Besty is the best always works with me and my busy schedule, her work is the best I havent been to anyone else in years.

I have Tessa dye my brows and eyelashes since I have blonde hair and she does a great job! Definitely recommend!

After 3+ years of patronage, I wont be supporting this local business again; not after being turned away and talked down to by 20 year old. Empty store and all.

Eyebrows are done great for myself and my daughter!

Fab place !!!!!