They are very Professional very fast and kind service. The place is clean. I recommend them for any part you need Im going back for any parts but I need!

Guy on the phone was rude, didn’t have the time of day to help a customer

Johnstone ALWAYS have the parts I need....hvac....many other as well...Sells to the public as well.....GREAT guys....

I had a bad hot surface igniter. Took the old part in to the store I was greeted helped and sent home with a exact match to my furnace in under 5 minutes. The part cost just under 60 dollars and worked perfectly.

Order your parts online from a different supplier

Had the part for my furnace, nice people

Great place great prices and fantastic service

Im very disappointed of how I was treated by this employee I dont know his name but it was obvious that he only wanted to served white people, I was there before in line waiting to be ask,instead he asked someone. That looks like him.Ive been buying parts in this location for the last 11 years and never had any problems. the good thing is that I can buy almost all the furnaces and air condition parts online.Also I would like to mention that I was ask later by this guy Ive believe he is bilingual very professional .I would like to expressed my honest opinion to any business not only to Johnstone supply the moment you start discriminating, costumers will be giving their business to competitors or like me buying online .

My first time there was great. Scott helped me with my request. answered my questions with out any problems

The guys were very helpful and I was able to get the exact part. I plan on going back when ever I need additional parts.

Needed an ignitor for my furnace so i called first, they told me to bring in the old one so they could match it up with the new one. I did that and got what I needed promptly, no hassle, no rudeness.

The shop is a bit out of the way but not too hard to find. I walked in and was greeted in a short time by someone that knew what he was talking about, even when I didnt. He was very helpful and patient. His insight helped me to fix my furnace and Im debating not even return the part I dont need thanks to his help, because of his help.

I have to agree with the other google review. This place leaves a lot to be desired in terms of customer service. I was there looking for some cut to length self regulating heat tape for my mobile home. Ive lived in mobile homes for over 33 years, so I know exactly what Im looking for. The man at the counter said that cut to length was not self regulating and I told him that indeed yes it is. He was extremely rude and literally threw the catalog at me and said let me know when you find what you are looking for and proceeded to walk away. When I asked another man who that guy was, he said he was the manager. I said nice. The other man tried to help me and when he showed me what they had in pre-cut lengths (I was looking for only 6 feet), the price was $149.00. I almost fainted. He said but that is list price. When I asked what I would have to pay, he said about $70. I told him that by mail order I can get it for $2.50 a foot or $15.00. Needless to say, I said goodbye. Not only is their customer service (the manager) terrible, but so are their prices. Talk about price gouging. I say run for you life from this place and head to Menards or Lowes. Or anywhere else. Youll do better.

So I called in, complete with part numbers for the items I needed, a couple of Ruud pressure switches. Common items. About a 5 min wait for a sales person. Asked for my company, then my zip code. Said I wasnt in their system. I told him we have bought parts from them for years, which we have. He then told me they would have to order those part numbers and asked if I could wait for delivery. I have seen a lot of bad reviews for Johnstone lately and have spent some lengthy times at the counter, but they are RIGHT in the same industrial park I have drivers going to today. Thought I would still give the brick and mortar business, the business. To cut to the chase, 5 minutes on the NorthAmericanHVAC web and they will be here tomorrow. Like the NFL, they had better figure out what people want and how to treat them.

Very nice employees, thoughtful too.

Please give the next guest better customer service. I wasnt given any.

Good service every time the guys are always on the job

These guys have zero customer service. I get treated like some low level scab loser every time I go there. Unless your some union good old boy you wont get good service. Do yourself a favor and go to GW Berkheimer or Gustav Larson. Those places are 10x better than this dump.

Never work here the employee discriminating and then they fire the person being discriminated instead of the person doing the discrimination I would never work here if I were you

I had an employee just hang up on me out of frustration instead of working with me...unprofessional and rude

Talked to a guy who called himself Kelly. Terrible customer service and a real jerk. Guessing he must be related to the owner because a normal employee of any company would not get away with treating customers this way. Bypass this place. There many other suppliers you could choose in the Rockford area.

Worst customer service I seen 1st waited on the phone for over 10 mins for someone to tell me if they can take a massage show up to the place and wasted another 20 mins waiting much better service in Chicago bad in Rockford