Great store with fast service on the day I went to upgrade two phones. Rocky was my salesperson and was very knowledgeable and efficient. He worked hard to transfer phone data to the new phones and was very personable. Wonderful experience!Like any place though, the employees can make or break the experience. The next day I had a question about my phone and called the store, but no one would answer. When I went to the location the employee of the day all but refused to help in any way and hardly gave me the time of day.

We Pre ordered our iPhone 13’s. Dylan was great, but could’ve explained Prices and cost more thoroughly.Dylan was not there at the time of my appt. Another gentleman helped. He was great helping to better understand cost and pricing. He even stayed late to make sure we had everything set up and ready to go!Overall great customer service! Thank you…

Dylan was thoroughly professional and knowledgeable. It’s always a pleasure to do business with the staff at this store.

Victra tricked me, made a fool of me, sold me 3 phones telling me that I will get $700 credit for the phones I was turning in from AT&T. I got billed for all the credits upfront! My first bill was $1700 and then I am supposed to get a credit each month for paying upfront? It is as if I am lending money to verizon who is paying me back over 2 years as a credit in each statement? What kind of nonsense is that? My advice is not to trust them on what they say and call verizon to confirm if they are lying or not

Awesome staff. Dylan and Rocky ROCK!!! Go nowhere else. If you need a Verizon store, make this your choice and you will have no regrets.

Worked w/ Dacey in upgrading to the 13 Pro. She was excellent! I was a little confused by the accessory bundle pricing but it all worked out.

Jesse was beyond amazing! It is so refreshing to have someone go above and beyond to help especially when unexpected problems happen. He was able to help me with my phone and give me peace of mind. I will definitely go to that store location for my Verizon phone needs. Highly recommend! Thank you Jesse!

Outstanding service from Jesse! We have been coming here for years and have never been disappointed. If you want a hassle free location, with an expert staff come here.

Great service. Gerardo stayed until after closing just to help set us up after switching from another provider. Only one day in and our connection is already much better!!

Great customer service. Had get new phone was easy and the location dosent get a ton of traffic so never to busy. Get you out ad fast as they can

I was helped by Saravonne! Her service was excellent! She was quick and efficient! 10/10 would recommend!

Calvin was responsive and efficient. He switched service from one phone to another so quickly that I was out in less than 15 minutes!

Great service! Calvin was nice, patient and accommodating. Excellent customer service.

Excellent service representative that goes the extra mile to ensure an excellent experience. His dedication and commitment is obvious based on the level of service provided!!

Excellent service totally satisfied with the phone and a few other devices related to my phone.The staff were also very friendly and knowledgeable thanks Verizon...

Gerardo provide excellent service. The store has good covid19 protocols in place and I felt very safe.

They are only there to sell phones. Do not ask for any additional services. I was rudely told to dail 611 for anything else. I can find better ways to spend my money then this place.

I have great experience from this store. Jesse and Jerry were SO genuinely kind, they not only helped me find the best deal but also patiently guided me through my new phone setup, and made sure everything was installed correctly. They were so happy to answer any beginner questions I had and I appreciate their service.

We just switched from ATT and are so glad we did! Thank you jerry for all your help. Awesome cell phone service and customer service!

Great experience and Marcus was very helpful and kind.

Great service, you do have to wait sometime, but it will be worth it.

In my 20 years as a Verizon customer I have Never had such Great Service!!! Jesse was Amazing. Very Professional, Knowledgable, Friendly and listen to my needs as a customer.Jesse did not rush to complete the sale. Jesse transfer all the information with no problem or rush. I will definitely go back to this store if Jesse is there 😁

I didnt get a phone but they were helpful and informative

Jerry was the best! Super helpful and very friendly.

Jesse was fantastic. Was there for at least 2 hours taking care of everything for me. Very patient and kind. Most definitely will go back to this store again for all my tech needs. Thank you so very much Jesse for everything you did!!

Great experience and customer service ! Very knowledgeable and friendly!

I ordered my new phone from Verizon online because of the different discounts and incentives being offered. I had it shipped to the store because I thought that would be faster. I received the email telling me the phone was ready to be picked up and that anyone who was a manager on the account with a government ID was authorized to receive it. When I got to the store, I was asked to provide a PIN number. this was not mentioned anywhere in the email and, of course, I did not know the pin number since we had never used it. Jesse was understandably frustrated by the fact that his procedures required a PIN number whereas the email from corporate did not. Overall it was frustrating for everyone concerned. After spending an hour on the phone with customer service, we got the pin number straightened out and I was able to receive my phone. I suggest that Verizon establish clear lines of communication with both its corporate and independent stores. Jesse was polite and patient but the entire process took much longer than it should have.

I’ve been to this location twice and I worked with Jesse both times. Jesse’s customer service is amazing. Very attentive, knowledgeable, helpful and friendly. Jesse helped with the set up of my new iPhone 11 Pro Max and didn’t rush any questions I had. I recommend to talk to Jesse if you come to this location.

My visit was very pleasant. Jesse was very helpful, he even stayed after closing to help me complete my order. Thumbs up!

First of all and most important is, I didn’t feel rushed. It was a professional and pleasant experience. Your sales team were definitely on their game. Thank you!

Great help very kind and knowledgeable

Awesome customer service at this location with Jerry. He took his time to explain everything to me and looked up current promotions to make sure I was getting the best deal on my new phone. I will be back for any further cell phone needs.

Always the Best Customer Service! Jesse S.Rocklin, thank you for your great smile and help with my phone cover today! Five STARS for you!Lisa

Leighton is the is the nicest guy to assist you with all your phone needs at Verizon.super patient and answered all my question and walk us through the new phone we got.He is for sure an asset for this company.

Very helpful... and super glad theyre open during all this covid 19 business.

Awesome and painless experience at this Verizon Store. Jesse the store manager was very helpful and really went out of his way to get us set up with our new phones.

Jerry and his manager did a wonderful job helping me purchase a new Note 10+. After trying, and failing, to use Verizons app to purchase a new phone I decided to go into this store.The guys there are complete pros and I would highly recommend giving them a shot.

Very considerate and knowledgeable staff that helped us with multiple phones and plans. Highly recommended!

Horrible experience at this location . I ordered a New S6 tablet and to my surprise the gentleman i was working with ordered 3 tablets under my account. This was reported to the fraud department so i was not charged $2200.

Jesse was awesome setting up a phone for my parents. Walked them through the features of their new phone and offered to help with any further questions.

Jesse was amazing. Knowledgeable and courteous...Thanks Jesse.

Great customer service and excellent knowledge of things... Jesse was so helpful and provided great customer service

Leighton was fabulous. Very professional and great customer service! My favorite store.

Jesse was professional and had my new iPhone 11 set up and was on my way in no time. A great experience

Leighton was very kind and very respectful. I recommend this store to everyone!

Great Experience! Very knowledgeable

Jesse was one of the most professional, knowledgeable, kind customer service professionals Ive ever dealt with thank you Jesse

This is the best Verizon store in the entire Rocklin area. I have a good relationship with the manager now and he has helped me get out of the Apple world and into the world of Samsung! Getting a phone can be a very complicated process, but have trust in these guys, they are truly there to help!

The young lady there was fabulous. She fixed my problem and saved a couple of very precious voicemails that I cannot lose. Shes an asset to Verizon!!

Jessie was very helping and answered all of my questions. Took care of all of my needs and was very patient too. Thank you

Service is awesome especially if you go on the weekends!😎

Gerardo was a big help! Great customer service

Good, very helpful, cheerful, courteous, got all we needed.

Great service. No wait

Jesse was professional, helpful, and friendly. What more could one wish for in a sales experience....

Jerry went beyond and above in trouble shooting my old phone and transfer data to my new phone. Thank u Jerry!

Great customer service! Very knowledgeable and courteous! I will definitely recommend this location to all my family and friends!

Very nice people and very helpful. Not many new phones are displayed at this location.

DECEPTIVE! NOT an official Verizon store but they try to make it look as if it is. Store is actually A Wireless. Sign has giant letters that say VERIZON WIRELESS with tiny letters beneath that say A Wireless | Premium Retailer.Since Id be traveling soon, I asked the sales rep if I could take a newly purchased hotspot back to any Verizon store during the return period. He said I can take it to a wireless store, purposefully de-emphasizing their real name to make it sound like I can go to any wireless store. If he had clarified that I can take it only to an A Wireless store, Id have asked about locations then not purchased it from them because, where Ill be is hundreds of miles from the nearest A Wireless store. However, there are a lot of official Verizon Wireless store nearby.Also, they charged a $40 activation fee. A week later I found out real Verizon stores charge only $20 for activation.

Great customer service! Walked us through the best options for us!

I went in to check on my bill and the guy was trying to sell me out of my original unlimited data plan that Ive had from back 10 years or so. Now I just found out that he changed my plan to less than 2gb a month and its impossible for me to get me the plan I had before. The new unlimited data plan will slow you down after 22gb and mine original data plan didnt. This is so unfair that they can do that.

I bought two I-phones on March with their BOGO promotion and I was told (in writting as well) I would be getting $700.00 credit for my second phone with the promotion. After five month I still have not gotten my credit yet. When I asked them about it I was told that the employee who sold me the phones made a mistake on the paperwork so they will try to make it right for me. I was to get contacted by their district manager and have not heard from them for two days now. If I dont get my credit by Monday I will have no choice but to take leagal action against this dealer.They have nice people working there, but the management is not taking care of business.

Do not shop at this location The products are substandard they do not stand behind them

This store is the worst experience I have ever had for any product. Be warned: this store fraudulently sold me a used Iphone 5 that has not even been available for 2 years. They represented it as a new phone and the model just below the Iphone 6 and charged FULL retail price. They did not disclose that it was an old, used phone, as required by both Apple & Verizon.They refuse to make this right. DO NOT EVER DEAL WITH THIS VERIZON STORE.

I spent over $1,000. on a IPhone 6 plus 120gb and 3 months after I bought it the speakers quit working and because Im (considered trash to them) pre~paid they will not warranty it! Or even discuss it with me... Guess lesson learned~ dont be prepaid because to them your not worth what they scrape off the bottom of their shoes... Better to overspend every month with an account so they can overcharge you everytime you go over on your data! There are a lot of other companies that WANT my business~ guess its time to switch! Thank god Im prepay! (Otherwise Id be stuck in a contract and wouldnt be able to leave without a hefty fee! Funny how that comes back & bites them in the ass!!) Ill just take my screwed up iphone to Apple (they will warranty) & my cell phone pre~paid business to a company that really wants it!!

The employees were amazing

The worse service I have ever experienced. dont go to this store.

This is the Verizon store to go to. Always great customer service.

Very professional, helpful and informative.

Sloooow. Only 2 guys in the store. And I waited way too long. They are looking to hire though.

Isaiah and the staff have been extremely helpful in solving the problems that just seem to appear out of the blue, or caused by updates that arent backwards transparent, as they should be. Thanks!

The worst experience ever, assistant manager and store manager have no experience in dealing with customers and giving wrong info on the edge plans, been dealing for 3 months now and still no answer on their part, basically playing cat and mouse game, sick and tired of dealing with store and their customer service staff, stay away from verizon retail stores specially this one.

NOT A CORPORATE VERIZON STORE. AVOID

Ac great people

They sell, but its pricey.

Always friendly and helpful

Great service