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Mailboxes and Business Center
11140 Rockville Pike suite 100, Rockville, MD 20852, United States
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Mailboxes and Business Center
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Mi
Review №1

Convenient location but you have to pay to park, even to just drop off your package.

Gr
Review №2

I am a client of Mailboxes & More for over 8 years.This business has several significant advantages, comparing to a Post Office.1. Quick and very accurate service, friendly staff.2. Choice of a carrier (USPS, UPS, Fedex and DHL).3. No lines, open 6 days a week.4. Notary public services.5. Very nice choice of greeting cards.The listed items make a huge difference, would highly recommend Mailboxes & More to everyone!

Ev
Review №3

This place used to be way better than it is now. Back before 2019 they were our choice for shipping and buying stamps. However, during this past July, we had a quite awful experience. This may be a little confusing, so I will try my best to explain. So, in late July, my family headed on vacation to Maine for a month. My mother had forgotten her teeth retainer, so we asked my grandmother to mail it up to her. USPS has a special Regional Rate that is offered for customers who have been provided the special Regional Rate boxes. For where we were sending the package, it would be cheapest and quickest to use Regional Rate. I had already confirmed that the PO Box up in Maine was willing to accept Regional Rate packages, as they always are. My grandmother went to Mailboxes and More with the Regional Rate box, and the item we were mailing. I had explained to my grandmother that the cost should be between 7-9 dollars. When she came into the store and asked to buy the necessary postage, she was told by an employee at Mailboxes and More that the place we were mailing the package to does not accept regional rate packages. Keep in mind that we were mailing the box to a USPS Post Office. It would make no sense why they wouldnt accept a package that arrived in USPS packaging. My grandmother asked again, but the employee was sure that they would not accept the package. So, my grandmother paid them over 19 dollars to mail the package. When it arrived a few days later, I noticed that it had said on the package that Mailboxes and More paid slightly over 7 dollars to mail it, while scamming my grandmother out of 12 dollars. I immediately called up my grandmother to see her receipt to check that I was not mistaken. Sure enough, after tricking my grandmother into spending 19 dollars, the Mailboxes and More store then paid the 7 dollars to mail the item, and made 12 dollars. My grandmother went back to the store to ask for the money she was scammed out of. The store clerk then argued with her for a while, while defending that since Mailboxes and More is a small business, they need to overcharge their customers. It was only when my grandmother said that she would write a bad review on Yelp that she was given the 12 dollars she was scammed back. I, her grandson am writing this review on Google instead. We will never be coming back to Mailboxes and More ever again.

De
Review №4

Fantastic customer service! I went in with tons of paperwork I needed printed, copied, and scanned for a new job. Nearly 80 pages in the end. I was set up with a computer and I spent nearly half the day there. They provided all the help I needed. On top of that, the owner gave me a discount due to the volume which made the value incredible. Will definitely return for any future printing/copying/scanning services.

Dr
Review №5

Excellent service. I am one their mail box subscribers so this place is like my office. We have to support small businesses and businesses owned by minorities.Well done!🏤🐫!

La
Review №6

I have been going here for years. They consistently have excellent service and are lovely people.

Sa
Review №7

I will never support this store again. It was my first and my last. I walk in to this location to purchase stamps. I ask the man, how much stamps cost (June 2019). He said 60 cents. I replied when did stamps go up to 60 cents. He said this year. I purchased stamps last year for 50 cents. As long as i have been buying stamps, USPS does not go up on stamps 10 cents more. I purchased the stamps, only because I needed to mail a letter right away and Post Office was closed. I went to my car to retrieve my phone to research the US PO stamp increase. My research of the increase effective January 2019 of 55 cents. I turned back around and went back into the store to confront the African man and said to him stamps did not go up 60 cents. He begin to get indignant and proceeded to give me my money back. I caught him in a lie and then he cheated me. Had he not said this in the very beginning that stamps cost 55 cent, but I charged 60 cents. Then, he makes a racist comment about black people. I can understand the man want to make a few extra cents, but to lie about and cheat is another thing. I told him I will never support his business. When it comes to business, attitude, quality and customer service are one of the attributes that keeps a business thriving. My last support to this business. You racist comment will not be tolerated.

To
Review №8

I went to the store to drop off a few packages and needed additional tape to seal one of the boxes. The young lady there not only helped secure the box properly, but she helped gently affix the shipping label to the box. She was super kind and had the warmest smile throughout! I ended up buying other things that I didnt really need. I will definitely be back to ship packages and not just drop off.

Iv
Review №9

Ive been dropping off my packages for UPS and USPS here for years. The owner is efficient, friendly and Ive never had a problem. They also do notaries which Ive gone there for many times. I highly recommended coming here.

Ro
Review №10

5 stars because the nice lady helped me tirelessly track & find a lost package. She was extremely helpful with finding the drop off. I highly recommend this shop for excellent customer service.

Du
Review №11

I shipped some items a few days ago and was met with great customer interaction. The young lady there was nice and patient with me, much better than how youre treated at the post office. Overall, great experience! Highly recommended.

Gi
Review №12

I was there yesterday evening to ship a package for my job and was welcomed with a beautiful smile and great customer service experience! Everything from box size selection to packing/shipping was done with care and thoughtfulness. This store is my new go to place for everything shipment (no more post office for me). Bravo!

Je
Review №13

Lovely example of local small business. They take excellent professional care of their clients. I feel welcome and appreciated over the 2 years as a client.

Ha
Review №14

Still a great place for my needs. Better than ups store.

De
Review №15

Steve the owner is a great guy and goes out of his way to help you out. Great customer service and a very welcoming environment. We appreciate all he has done for our family.

ce
Review №16

Summary: Only go here if you want your package to be lost!!!This was my first time going here. I dropped off a FedEx pre-paid package on December 23rd. This was an expensive phone that was being sent back to Google.After about a week I get an email from Google stating they had not received my package! Confused by this I called Steve at the store and he said he would reach out to FedEx and do some research. After about a week I called Steve back and he said that he did not get any more information and told me to call FedEx. After filing a claim with FedEx I heard back within a day stating that they only picked up 1 package that was supposed to go Texas and the next pickup had no packages that were the same zip code as my package.Steve will not take ownership for losing my package and this business has nothing in place to avoid situations like these. For example why do you not have video surveillance or scan packages when someone drops off a package. What is to stop someone from opening packages and seeing what is inside of them?

Ti
Review №17

Excellent service by new owners. Warm smile and pleasant experience throughout. I will be back for more shipments and computer use!!

Ni
Review №18

Failed to package my shipment properly. The items arrived broken and damaged beyond repair. Over $400 was spent to have a family heirloom destroyed. Would not recommend.

Je
Review №19

I wouldnt recommend them for anything. I had to go to the store 3 different times and wait over 45 minutes for them to tell me they accidentally deleted my fingerprint appointment. They arent open when they say they are and the machines do not work.

ka
Review №20

The owner was there and really came through for me when I was new to the area and needed something notarized. That was 2016 and I have been going here since and will continue because of the 5 star service.

Information
3 Photos
20 Comments
3.8 Rating
  • Address:11140 Rockville Pike suite 100, Rockville, MD 20852, United States
  • Site:https://mailboxesandbc.business.site/
  • Phone:+1 301-231-8022
Categories
  • Shipping and mailing service
  • Computer desk store
  • Convenience store
  • Fax service
  • Fingerprinting service
  • Lottery retailer
  • Money transfer service
  • Notary public
  • Packaging supply store
  • Passport photo processor
Working hours
  • Monday:9AM–6PM
  • Tuesday:10AM–4PM
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
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