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SHADY GROVE EXXON
16705 Crabbs Branch Way, Rockville, MD 20855, United States
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SHADY GROVE EXXON
Comments
St
Review №1

I will not recommend anyone coming here. I stopped to get gas and I got an important call, I was on the phone for 5 minutes and an employee at the store kept looking at my car with his binoculars, he came out to tell me to move and I told him I was going to pump gas, I was just on the phone. I never experienced anything like this.

Ca
Review №2

Owner is extremely rude and makes you pay more for the same product the other employees charge less for. I went there every day but I will not be returning

Ja
Review №3

The owner is a bit of an opportunist and will exploit any opportunity that he can to make or save some money and advance his business. I moved my car while the nozzle was still inserted and caused the nozzle to fall out onto the ground. There was no damage (I had photographic evidence of this below) to either the hose or the nozzle, but apparently the whole staff of the station flooded out to catch me and file an insurance claim. The owner seems to have some kind of crony inspector on call as he was able to inspect and change out the whole hose and nozzle (complements of my insurance) within about an hour and a half (so fast that no independent inspection could possibly confirm whether or not there was any damage). The owner later explained to me that insurance companies dont care about paying for new hoses and nozzles and that he files these claims constantly to keep his equipment in perfect condition.My insurance rates havent gone up, but I wont give any future business to this station, not only because I found the insurance claim to be unethical and exploitive, but because I can only imagine how else such an opportunistic business might take advantage of me. At least there are plenty of gas stations out there that are more neighborly than this.

Jo
Review №4

The store does not display the price of the items because they up charge by 20% (or more) on every item.Owner buddies up to local overweight cops who monitor the store for people of color whom the owner views as liabilities and unwelcome.Don’t go here if you can avoid it. Or go in and ask why they don’t have the price on anything, which is most probably not legal anyways.

Je
Review №5

If I could post a zero I would. I experienced a tire blow out on the highway and managed to limp into this gas station. They told me I could park in their lot and wait for assistance but they were not happy about it. After waiting an hour, I realized my lunch needed ice or it would spoil. I took a small Ziploc snack bag into the shop. As I walked toward the ice machine the two clerks became hostile MAAM, what do you think youre doing?Getting some ice so my lunch wont spoil in the heat.You better pay $1.00 for that iceOk, sure. Let me go out to my completely disabled car and grab my purse.No. Put the ice down now. You cannot leave the store with that ice.I am not stealing the ice. I would like to put it with my food and I will grab a dollar out of my bag as well. I cannot drive away without paying, obviously.The man stands in front of the door with his arms folded and tells me to drop the ice, go to my car, get my money, and then come back. He would not let other customers exit or enter until I put this tiny bag of ice down. Did they offer to help me change my spare tire? Ask if I was OK after nearly crashing on the highway? NO.Way to set the human race back a couple of steps on the evolutionary trail guys!

Lu
Review №6

If I could rate zero for this place thats what it would be. Store employee is terrible!!!!!!!! Manager was even more worthless!!! Cant help but to laugh at how incompetent this store is. Not only did they sell me a horrible, old pack of Dutch masters. They charged me $9 for a pack of 5 and they were old as dirt! When I walked back into the store to demand a refund or exchange they said because I walked out of the store there was nothing they would do.I did not even leave the parking lot and they still said no. NEVER SHOP HERE FOR GAS OR STORE ITEMS. OVER PRICED, TERRIBLE STORE PRESENTATION AND LACK OF TRAINING.GOOD LUCK.

Ty
Review №7

Have had two bad experiences here and won’t be spending any money at this establishment going forward. I was racially profiled by the asian store manager on two different occasions. He refused service because I entered the wrong pin. I insisted that I had another payment option but he told me that it was store policy to refuse service after two failed attempts and that I had to leave the store. I believe he profiled me which is unfortunate because the station is convenient as I live down the street. He’s the only employee I’ve ever had an issue with. His attitude is bad and it’s as if the other employees are scared to speak up. I will be escalating the matter to the owner.

Jo
Review №8

They wouldn’t let me buy something from the store at 11:13 at night. I thought it was a 24/7 gas station. The worker said that they choose whether people can buy stuff or not

Ji
Review №9

The cahiers tried to reap me off by making me to come in the store and asking me to charge $50, $60, or $70 to my credit card to fill the gas for my Prius. Normally, it takes about $20 to fill the gas on my car. I know they knew it, too. I did not fill the gas and left. This kind of robbery behavior happened several times. Never go to this place.

Ef
Review №10

Very unpleasant location, unpleasant experience on several occasions why is filling gas or why is purchasing items. Will definitely try to minimize visits to that location and would not recommend to others.

Xi
Review №11

Weird store. They post their own rules everywhere in that store.

an
Review №12

Stay away from this store..owner is arrogant and his staff very unprofessional towards customers.They pick and choose which denominations of the $ bill to accept....Wow!

el
Review №13

I ask for restroom and cashier said that they don’t have it, then I found a restroom

Ca
Review №14

Worst gas station and service

Ad
Review №15

They sell diesel

Information
8 Photos
15 Comments
1.6 Rating
  • Address:16705 Crabbs Branch Way, Rockville, MD 20855, United States
  • Site:https://exxon.com/en/find-station/200311551
Categories
  • Convenience store
  • Gas station
  • Fast food restaurant
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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