I needed two tempered shelves, smooth-edged, for a cabinet and a refrigerator. Found Bel Pre online. The price was competitive so I visited the office. I had parts from one of the broken shelves, unsure of the thickness measurement, but someone came to help measure it (free). The shelves were ready within a week and turned out to be perfect. Id definitely return here for glass needs.

Our credit card was stolen and used by an employee of Bel Pre, who is now charged with felony theft for stealing the cards of several BelPre customers. We spent hours speaking to police, reversing the charge, and getting a new card. Now we have been subpoenaed for the court case against the employee. We made our contact at Bel Pre, Jonathan, aware of this, and he never apologized, rather he complained about the nuisance this has been for him and the company. We then attempted to escalate the issue to a manager named Courtney, who was unwilling to discount our work or attempt to remedy the situation in any way. She claimed that Bel Pre is not responsible for the actions of people they hire. I would caution anyone from using a company that does not feel responsible for the actions of their employees, especially actions regarding felony theft. Would this be a company you would feel safe having in your home?

Worst experience ever!!! Very unprofessional. They seem to be a small company who does Not know their job. I wanted to order a glass top for my dining room. First of all they won’t schedule anything over the phone, you have to email them and wait ~2 days so they respond. They scheduled me for a month after my initial request to do the measurement!. And then few days prior to measure date they called me saying that they don’t have enough staff and I need to call another company. Couldn’t they say it the first time I called? Why wasting my time for a month. I suggest you find another company instead of wasting your time with them.

Great work Great price!! Awesome office staff!

Great service for cusrom made mirrors & glass.

This company has the best service around. The sales personnel were informative and efficient and the ones who completed the installation were very thorough. They were a little more expensive but well worth it because they were such a joy to deal with. You definitely get what you pay for with them! Great company.

I have been using mirror back splashes for years. Having called upon both Bel Pre and a competitor, the other company provided superior service until tragedy befell them. I turned to Bel Pre but their service fell short. In fact, the installer returning to reseal faulty sealant (which turned from clear to black in a month), insisted it was not incorrect. He corrected it and its been clear for the past 14 years. Hmmm... I turned to them now for a new project and am very sorrow to say they havent changed. I called for an update today on the times Peter gave me last week. Courtney took charge of the call and flippantly told me there was a pandemic going on. How about that! I explained I was calling to fit any of their necessary scheduling adjustments into our contractors overall work underway in our home. Peter just called to say that, based on my attitude, I could go find someone else. While that has never happened to me before from any vendor, he actually voiced a decision I had already taken. Please dont be misled by the one star. It should be lower.

Good customer service.

We had a wonderful experience with Bel Pre. We had them create and install a glass enclosure with a sliding door for a corner shower.They had the best pricing and very good customer service. There was a slight alignment issue after the install, but they responded quickly and fixed the issue within a week. I firmly believe a good test of customer service is how they respond after they already have your money.Id use them again and plan to on my next project!

Simply awful. They have no idea of customer service. Very rude. People like this should not be in business.

We have done 2 very upscale projects with Bel Pre Glass in the Kalorama neighborhood of the District. Both times the work both on shower enclosures and on beveled mirrors was exceptional. The installers were not only professionally skilled, they were also very nice people. And the pricing is competitive. I highly recommend them.

I needed to order a very simple piece of tempered glass: The nonchalant receptionist who sounded bored at her desk, made me send the dimensions by email after putting me on hold at least 3 times.No confirmation was sent. When I called the next day, the same receptionist answered and placed me on hold another 3 times, then made me go thru the whole thing again only to tell me that the oven wouldnt be working next weekSo basically I wasnt able to get the job done for 2 weeks!!And this is a place that specializes in glass sales!!!I decided to go to Dulles Glass and it will be done in 5 days

Quick turn around on glass with great service and prices. We have been using Bel Pre Glassworks for years and highly recommend them!!!

Good place to buy what you need.They have a Lunch time! 12-12/30.Be careful ;)

Extremely happy I found this place. Fast turn around times and great customer service

Great place

Just had the worst experience with this establishment and I do NOT recommend them to anyone. My in-laws have been coming here for years and the way we were all just treated was dispicable. We had a glass top made for our coffee table and when we picked the table up, the table was damaged in multiple places. We werent even asking for a discount or anything but when we pointed it out to the woman there, she said in an extremely insolent tone Sorry, you signed a waiver. Really?!?! If we had received a sincere apology and recognition of the error they made, I wouldnt be typing this review right now. But the attitude we received after our family has given them not only business for years from ourselves but also recommending them to multiple friends and associates. No more, I will be sure that everyone knows how disgraceful and rude they were and how much they dont care about their customers.

I have done business with this company for years and am disgusted wth the unprofessionalism demonstrated by Courtney Ross ( owner involvement) regarding a leaking shower caused by their install. If I could give a zero I would take your business to someone that will treat you with mutual respect in the event of a problem! I am appalled by her comments and tone!!!

I have had really bad experience with this company. the receptionists cant wait to get rid of you on the phone. the people in charge do not return calls either. i ordered two windows and after 4 weeks of wait they show up with a wrong size and tell me they measured wrong and it has to be reordered. no one calls back to tell me how long it takes. here i am, a week later and still no response despite multiple phone calls

Great Service! Wonderful Company!

Made a replacement glass top for my coffee table. Great job.

Did good work, responsive, seems pricy.

My glass is usally done the same day

To of the line