Waiting over 40 minutes on hold to call in a RX for patients is unacceptable. Whats even more unacceptable is constantly picking up the phone and immediately placing you back on hold without even speaking. I will be advising patients to no longer use this location since its too difficult for the pharmacy to answer the phone when trying to verify an RX is in stock for patients.

The staff appear to have decided not to answer the phone. Have been calling for three days, on hold for hours.

The bathroom here was so dirty!! There was stuff all over the floor. Techs were throwing the completed prescriptions in a basket and they were falling all over the floor. The staff was rude. I was almost scared to have my vaccine done here. It was unreal!!

The Pharmacist is the worst. He wont call insurance company, once he say its not covered he wont even run in system to see it was approved. Charging customers full price when we have insurance. He needs to be given a class on customer service n courtesy. My family n my self will be leaving this business thanks to him. Shame

By far the worst pharmacy and business I have ever dealt with. Will keep you on hold for over an hour and then hang up without answering. Have tried 15 times with same result. Avoid this place!!

When you visit the store the staff seem friendly, helpful, and courteous. BUT, if you call the pharmacy, the hold time is 45 minutes. ThE last time I called the young lady hung up on me when I asked who was responsible for my medication not being in stock. I had requested that it be filled over a month ago. They had the prescription for over a month while I was struggling with the insurance company to get it approved, and then when it does get approved the don’t have it. Seriously?

This pharmacy is a nightmare. Calls hold for 30 mins or more. Prescriptions lost and magically found after says of segueing with them and the dr. So called double profiles causing misplacing of meds.

As with all CVS stores, the staff are always pleasant, outgoing and courteous, offering to help find things, say hi and goodbye and most of all they make you feel like a valued customer unlike the other drug chains. They always have great deals and I love their gold emblem product line. Try the honey roasted peanuts.. to die for!🤗🤗🙊🙊😎

The customer service here is ridiculous. I understand being busy but i have currently been on hold for 30 minutes waiting to update insurance information. They are clearly understaffed

This store literally never answers their phone. Every time I come here I watch all of the staff ignore the multiple calls. As a former CVS employee I wonder how prescribers can call in scripts, and how scripts are transferred.I personally have tried to have prescriptions transferred from another CVS and they literally couldn’t because no one at store #7330 answered the phone.If this wasn’t unacceptable enough, I’ve asked several why the phones aren’t answered and was told “were too busy. Most of the calls are a waste of time”.Again, as a former cvs employee, I wonder how a NON 24hr store could be soooo busy that NONE of the techs or RPh could answer the phone. I also wonder how patient questions, called in prescriptions, and transfers are considered a waste of time.The complaint was made that they don’t have enough hours and that because of being short staffed, there are not enough employee to answer the phone. That may be partially true.However on one of my most recent visits the techs made sufficient time to play with a customers dog. Hours are based on scripts filled. Perhaps if phones were answered, and time was managed effectively, more scripts could be filled and more hours could be allotted.

Worst customer service from the pharmacy Ive ever had. Called 3 hours in advance, then was told it was almost done give her 15 mins took another 45 mins while there . Had a conversation with another lady she had been waiting for 45 mins for a flu shot, come to find out they never sent either hers or myself orders through they were still on there screens . And this isnt once it every shift, phone rings off the hook, and just to call a prescription in takes 35 to 45 mins to get an answer. Worst CVS team Ive ever seen . The regular store part isnt bad though so I guess thats a plus.

Dont ever ever call! Because I was told by pharmacy members that take people who are at counter before taking care of phone calls! 20 to 40 minutes wait.

On hold for 45 mins. before I had to leave.

The worst CVS store Ive ever been to. I have given the store many chances because it is the closet to my home. But do to multiple, recent visits, I much rather drive a distance to shop.The store manager is the rudest person I have ever encounter. She has argued with me before about CVS coupons and products. Fifteen minutes before the store closes, she waits at the door while Im cashing out making me feel like an unwanted customer and like my money being spent there isnt of value. This has happened on many occasions.

Everyone is very nice

CVS Pharmacy is pharmacy hell. You can call and the phone rings youre put on hold and you hold and hold and hold. PHARMACY HELL!! GRRRR!

Service is terrible. Wait is always long.

They are the best

GREAT GREAT staff and service!!!!!