The salesman Carey, provided excellent service and informative information which aided our decision to purchase the best mattress for bodies. I am recooperating from a total hip replacement and my husband has arthritis in his shoulders. We are both happy we did not buy online, which I wanted to do, and not lay on different mattresses to make sure we had the best type for our $ and bodyWe recommend this business.

This is the third time in 5 years that Carey was my salesman. Hes always friendly and sells me exactly what im looking for. Much easier experience than dealing with online purchases. Carey will always have my business.

Salesman was very friendly and informative. Great experience !

Carey walked us through choosing the right bed for us and all the benefits. It was an amazing buying experience and we left the store feeling confident that we made the right choices. Lots of options can be overwhelming so it was nice to have Carey explain it all and be patient with all our many questions. Highly recommend.

Salesman was frank and honest; very helpful. Not all models they had on the floor they had in inventory and was not easy for the salesman to uncover, this was frustrating for both of us. We found what we were looking for and made our purchase. Transaction went pretty quickly, waiting for delivery the Monday after.

Carey was amazing! He had excellent customer service, and gave us time to talk things out. We felt educated on all of our options. We did not feel pressured to buy.

One of the best purchasing transactions Ive ever experienced. The sales rep, Pablo, could not have been more professional and helpful - not to mention patient and kind. He was not pushy or aggressive and really knew the products and which ones would best fit my needs. He clearly explained all of the financing options and spent extra time figuring out ways to offer me the best deal. I capitulated between purchasing a queen or a king for over an hour ... and walked out with one only to change my mind the next day to buy the other. Pablo helped didnt bat an eye and re-worked the paperwork - even when into a branch on his day off. I hope this review will give him the positive recognition he deserves. The mattress is amazing too. I highly recommend this establishment - and the customer service. Well done Metro Mattress.

Honestly, this is the first time Ive ever been mattress shopping. Not exactly a lot of choices in the area but I always hear the ads on the radio. Was a great experience. Carey was a wonderful salesmen and I did not feel pressured at all. He was very knowledgeable and did not try to sell me on the uber expensive mattresses, pointed me in the exact direction I needed. Will be buying here again!

The salesman was very helpful not pushy. Was a great experience!

The store Manger took his time to answer all of our questions I highly recommend!

We went to metro mattress in Rome New York, and had the pleasure of working with Carey. Mattress shopping is awkward enough and he made it a pleasurable experience. He was knowledgeable, witty, and overall great to work with. I have never taken the time to write a review about an associate, but he was a good time.

Carey at The Rome Metro Mattress was extremely helpful to us making our decision regarding ourMattress purchase. He was very knowledgeable and gave us many options to help us make our decision.We would totally recommend him to our friends.

Sales person was Very good. Fairly satisfied with the product as well. However if you looking for any kind of response after the sale, forget it. I’ve already sent two emails more than a week ago and have not received a response yet. Mattress stores are a dime a dozen. While the service here was good and we’re happy with the product, if you’re looking for any kind of response once they have your money, forget it. Go find another place.

Carey was an amazing salesman showed us exactly what we wanted, will always purchase again from them... loved Carey

Went into great detail in showing us every option for a bed!

We were welcomed in immediately by a wonderful sales staff named Carey. Showed us the first three mattresses, so we knew what kind of style we liked. Once we got that, we talked about price and where we were comfortable. Found a mattress that we both like, with the adjustable base and the cooling pillows. Would give him more stars but google says only 5. Carey wants to make you feel comfortable with the mattress that you buy and the money that you spend.

Recently stopped into Metro Mattress -Rome location and was very pleased with my experience. Carey was awesome ! He is personable and knowledgeable with a great sense of humor and made me feel instantly comfortable while shopping for my new mattress. With so many choices he listened to what I was looking for and was able to guide me in the right direction. I not only purchased a mattress for myself but also got one for my daughter. Very reasonable prices ! I would highly recommend shopping here for your next mattress!

Carey was an amazing employee showed us exactly what we wanted, will be going here again

I had a wonderful experience shopping at Metro Mattress. The staff was very knowledgeable and took the time to answer all my questions. I never felt rushed or pressured to buy. Additionally, the pricing was great compared to several other stores in the area. I ended up buying more than what I came for! I would definitely recommend Metro Mattress to anyone looking for a mattress or bed set in the Adirondacks.

Carey was great and got us exactly what we wanted.

We went in looking for a new bed, this was the third place we went. Carey at the Rome store was great! Made the experience easy and fun. Highly recommend shopping at Metro Mattress in Rome NY.

Carey at Metro Mattress was very knowledgeable and helpful choosing our new mattress and adjustable frame. He was friendly and very patient. He was able to answer all of our questions with a high degree of product knowledge. We spent almost 2 hours in the store and with his personality and professionalism it seemed like half of that.

Good price, helpful salespeople, delivery was right on time, courteous installers. Very satisfied with Metro Mattress.

Carey was very helpful and informative. He walked us through many mattresses to make sure we found the right one at the right price.

Metro mattress in rome is the place to shop. Thank you to our salesman Carey for the easy experience and helpful information on picking out our mattress. Great customer service and nonstressful experience.

Manny was great to work with. He was patient and answered my questions and went through every scenario I put him through until I felt comfortable enough to make the decision. Looking forward to my new mattress.

Salesperson was knowledgeable and helpful.

Had a very good experience with Carey. Best customer service experience I’ve ever had! This guy needs a promotion!

Carry was awesome. Knows the business. Recommendations were excellent. I’ve already suggested to friends to shop there!

Carey was great!!! Third experience purchasing and always great friendly service. Which is why I go back!! Thank you!!!

I walked in having no clue what I wanted to buy or what to look for. The sales worker beyond educated me on the products and focused on my needs. He had a process to help me decide what bed was perfect for me. I highly recommend this establishment.

Lori was amazing, very friendly. Other places were a little cheaper when looking around at other stores but the customer service was unmatched and she fought for discounts for us. Appreciated her

Associate, Lori, was friendly, professional and informative. She demonstrated true patience helping me choose the perfect mattress.

The salesman was very passionate, knowledgeable and concise.

Very good service highly recommend

Carry was very good with us. He helped us find just what we was looking for thank you

Carey was very informative & courteous!

Went into the ROME Metro mattress today looking for a mattress and had a great experience. The salesman Carey was so helpful and patient. He showed my wife and I several different mattresses and was very knowledgeable and professional. Like l said, it was a wonderful experience and I would highly recommend giving them your business.

Karrie (spelling of name is incorrect, sorry) was very informative and helpful and knowledgeable in the purchasing of our new mattress. He helped us and knew what he was talking about. I want to thank him for making the shopping experience a pleasant one. I would recommend this place again. Thank you.

Very good experience with Mannie.

We went looking for a mattress today. Did not intend to buy one came out of the store with a nice mattress. We had Carey as a sales person . Very knowledgeable informative and very good at his job would highly recommend. Had a great experience! Thanks!

Lori was professional, friendly, and knowledgeable. She had to juggle our order due to availability but handled it well.

Wonderful sales rep Carey helped us greatly!!!

Great store! Welcoming and very knowledgeable salesman with no pressure. Super comfortable and great conversation while shopping for new mattresses for the family.

Carey well versed in product.Did a good job

My wife and I had a fantastic experience at the Metro mattress located in Rome New York. The associate who assisted us took his time and explained each and every component of the various mattresses and accompanying accessories meticulously. He was not simply interested and making a sale; he truly seemed to care a great deal that we walk away satisfied and confident that we made a good purchase. I would undoubtedly do business with Metro mattress again, and would recommend anyone in the market for a mattress to give this company, and particularly our salesman, a fair shot.

Worked with Mike the manager over at Metro in Rome who helped me out with a bed frame. Mike was extremely knowledgable of the items in their store and was very willing to help out when I was in a tough situation and needed to find a frame quickly. I appreciate having great service like this and all the help that was offered. Highly recommended!

Carey was very efficient in explaining what my options were. He made the whole experience extremely easy. I was in and out with a new bed in around 30 minutes, definitely recommend!

We went in looking to browse the new mattresses; we were not expecting such fantastic help! Carey went above and beyond to give us the best information on comfort, pricing, and more! STRONGLY recommended.

I bought a beautiful queen set today!! No pressure from the staff what so ever!! They were very caring & very affordable! I recommend them!

Great customer service.

Carey was very nice and he understood exactly what we wanted. He was very helpful and informed about everything. Great guy and great store 😊

Laurie did a outstanding job of fitting me with the perfect mattress for my camper. Thank you Laurie!

Very friendly customer service. No pushy salesmen but very knowledgeable.

My husband and I were unsure of what kind of mattress we should get, we didnt even think we would be purchasing a new one today. At first we walked in and felt somewhat bombarded by someone that seamed to not know his information very well, honestly if he had continued his sales attempt on us we would have most likely left. Fortunately another associate stepped in (carey) and took his time, listened to us, and fully explained each bed we tested out. After laying on just a few mattresses we new exactly which one we wanted! All in all we are very satisfied, and cant wait for our new bed to be delivered!

Mr Carey was very professional. He helped me determine which type of mattress would best fit me based on my preferences. He listened to my concerns and worked with me to find the mattress I was most comfortable with. I would recommend Metro Mattress to anyone looking to buy a new mattress. I received very friendly and courteous service.

We were treated very well by our salesmen Carey I give him a ten. Happy with the delivery in a short period of time

Carey was friendly and personable from the moment we walked through the door. Ready to answer any questions we had, his knowledge of the product(s) helped us find the right fit and we purchased a mattress were both excited to have delivered! I would highly recommend doing business with Metro Mattress, specifically with Carey. Great experience all around!

Thank you Carey for helping me pick out my new mattress! Your knowledge and honest opinions were a huge help!

The salesman (Carey) was very knowledgeable, friendly and made my mattress buying experience pleasant. Delivery was prompt and hassle free.

The salesperson was awesome. Knew his stuff and wasnt pushy at all. Talked my boyfriend and I through all the different mattresses and all the other extra that could come with it. Would recommend to a friend!

Very helpful gentleman, wasnt pushy or rude. He also worked with my budget to help me get the best bed for my needs. He was very friendly and funny, clearly is great at and enjoys his job, and I would recommend him to my family and friends, and if I ever need anything bed-wise, I would go back!

We went in to buy a bed and I have to say Carey was very helpful and patient I would definitely recommend them

The customer service team was extremely polite and knowledgeable at the Rome NY store. They were willing to answer any questions/concerns I had. A Great sales/customer team!

Carey was very helpful showing us all the options available, listing pros and cons clearly. He was patient and helpful through every stage of the process from selecting to financing our new mattress. A great sale from a wonderful salesman.

We had done extensive research as we often do when purchasing a big ticket item, and our salesman, Carey, was very knowledgable and made the entire experience just a pleasure. Weve recommended Metro to multiple friends and even went back for our guest room bed. The delivery staff was also very accommodating when it came to not tracking dirt onto our brand new white carpeting and were very professional. Excellent experience all around.

Casey was great! Attentive and knowledgeable. Made both of us feel comfortable and like we were choosing the perfect bed. So far, we love it! Definitely a great place to go for your next big purchase.

Mattress Salesman Carey had a wealth of knowledge...he provided a friendly, upbeat, and positive attitude/environment. Thank you for everything and definitely recommend this location for your Mattress needs!!

Nathan was an amazing help in offering me a great mattress within my price range, he took his time making sure I was making the right decision, I would highly recommend metro Mattress to anyone who is looking for a new bed.

Carey was great with us! He wasn’t pushy or overbearing at all! Very honest and just after a few minutes of talking to us he knew almost exactly what bed would be best!

Carey is the best!! Genuinely a great salesman and provides a wealth of information to help the customer.

It was a great experience and it was easy and fast

Carey was extremely helpful in helping me find my new mattress. Showed me all different kinds of options while helping me stay within my budget as well.

The salesman karri was very friendly and polite and shared a lot Of knowledge About the product we were interested in purchasing

Had a great experince at the rome NY location with Carey. He was very knowledgeable and answered all my questions. Did not preasure me into anything and tried to give me the best advice to help me make my decision. Would recommend and go back for future purchases

Carey was awesome in the rome ny location. He was really good with the 2 yr old I had with us. He was really helpful and patient with us. He went over and beyond for us.

Carey was very helpful friendly and professional. He remembered my name and details of what I was looking for from months earlier. Great experience.

Vary rude!! Told me that I couldnt find a twin size mattress for less the $229 bucks 😂😂 whatever 😒

I have had the same hand me down mattress for over about 10 years now, started to feel the springs coming through and decided it was time.I didnt want to buy a mattress from any other place and Im glad I didnt!The salesman was very funny and helpful. I laid on just about every mattress and eventually came across a memory foam gel infused mattress. It was a little over my price range, however, we came across a great deal on the same mattress that was sent back from delivery to another customer. It was a king, so it was an upgrade from my old mattress all around!Very happy with my purchase.

I just wanted to take the time to thank, rate and review Maria for taking the time to help my wife and I choose a mattress this evening. I went into the store figuring that this would be the 1st planned stop to start our search. In fact we had a list of 5 other stores that we planned on comparing brands, price, and overall comfort of the mattress. Well, we never made it to the other four stores on our list. My wife and I became so pleased with Maria’s ability to answer each of our questions. Maria also was able to help us find the best fit for our liking not too firm, not too soft. We ended up selecting and investing in a Tempur-Pedic brand mattress. And best of all we already scheduled Metro Mattress to deliver our new mattress and adjustable based on our schedule this coming Monday.

Carey was great! Shared pros and cons for all mattresses! Even when a ripped foundation was delivered Carey personally called me to make sure I was all set with a new one.

Very professional sales service..kind..understanding and very informative...did not sell me the bed he thought...he sold me..the bed I chose.thank you again for a pleasant purchase.

Spoke with Sharon on two seperate occasions in the last week and she was very helpful and knowledgeable about her products. Took her time and never was pushy or rude. Enjoyed the experience immensley and ended up purchasing a bed and other products from her.Not often these days when you can go into a retailer and be helped and not rushed along or pushed into purchasing items you do not need and actually get questions that you have answered!!

Went in knowing what mattress I wanted to buy. Ray pulled it out to let me try it. Also showed me similar mattress (though with a higher price tag) but honored my decision to buy the one of my choice. I didnt feel like he was pushing me to buy a different mattress.

The salesman really made the difference!Carey was friendly without being overbearing, very knowledgeable, and made our experience one that we’ll recommend to family and friends.

My experience at the Mwtro Matress was great. The staff are always helpful. This is my go to mattress store.

Fast friendly accurate service with great prices

Carey was very attentive and knowledge. I feel very good about my decision because of him.

Customer service was awesome Sharon was attentive to our needs and friendly she went out of her way to get everything in order. We got 2 bad beds but they are making it write

Carey was super informative and didn’t try to up sell us on anything. We told him what we wanted and he helped us find it. Perfect customer experience.

We had no idea what kind of mattress we were looking for when we went in. Carry was very helpful and helped us figure out what was best for us. definitely recommend!

The person that we had was great not pushy and very helpful

Cary was very informative and made the process easy. Had a very good experience at Metro Mattress

The staff took the time to make a good investment. They assisted us in finding the right mattress to ensure a good night sleep

Carey is a very polite and knowledge salesperson, I would go there again to purchase another mattress when needed.

My husband and I are both pleased and content the three mattresses that we purchased last week at Metro Mattress Rome, NY. Mr.Carey Decoste was very knowledgeable and understood what we needed. He listened our wishes and gave us a number of good suggestions. By the time we made decisions for the Mattresses we felt we knew about it forwards and backwards. We appreciate the time Mr. Carey Decoste spent with us, it went beyond anything we had expected. And we will highly recommend Metro Mettress- Rome, NY to my family and friends in future. Thank you.

I am pleased with the speediness you handled my case and the delivery guys were polite courteous and respectful. I posted it on my Facebook page but couldnt paste it on your page on Facebook.

Sales associate was very helpful, patient and friendly. Answered any questions I had and offered many suggestions.

I had a very good experience with Carey in the Rome, NY store! He was very helpful and knowledgeable about the products.

Very knowledgeable staff. showed us many options and was very professional