This is the first time I have ever drove a car off a lot. Vince was so kind and he helped with every question. The process was painless and my family is in love with our new car! Thank you Vince!!

Had a great experience purchasing a used truck today. Andrew was very patient, knowledgeable, and helpful. Second time buying from these folks, and have been happy with the process both times.

Ask for Keven Strempel. He has a lot of integrity and you dont find that much in salesmen. Were very pleased with all our interactions with him.

Great place to buy from, always treated me with respect, salesmen Chriss Grey listen to what I wanted, buying here has always been a pleasure, and where I end up getting my best deals. 2 trucks in last 4 years, came back for a 4x4 this time.

The waiting area was clean and pleasant. The lady that checked me in for my oil change was nice and polite.

Andrew made this a great, quick and easy transaction. Very knowledgeable on the cars he is selling. Answered all our questions and was very professional. Kris was super helpful in the financing and explaining all the warranty in detail. Highly recommend these two to get the job done !! 😊😊A+

The salesperson was very personable. No sales pressure and the paper work was short and sweet. If I ever buy another car I would definitely go back to Lithia Chrysler Jeep Dodge of Roseburg.

Great customer service! I had a great experience and would highly recommend them to anybody looking to purchase a new or used vehicle! Highly recommend Andrew!!

Made a great deal on a car here. Sales Staff very friendly and knowledgeable

Everyone that I came across was very helpful and friendly.

The Service Representative that took care of my vehicle service, knowing I was having a problem with the dealership where I purchased my vehicle. She really went above and beyond too ensure they took care of my vehicle and me and my wife. Every business needs employees like this young lady that took care of up.

I had a very good experience at the service department. Very courteous and helpful.

I have not done business with Lithia Dodge in Roseburg for over 25 years due to the service department being so untrustworthy and dishonest. Yesterday my wife convinced me to go look at a new Jeep Grand Cherokee Limited. Shawn, Shilo and Larry were so concerned about my past experience I feel like they genuinely felt bad for me and did all they could to earn our business. Not only did we purchase a new Cherokee from them im confedent I will receive good service from the service department as well. The sales manager, Shilo, explained the issues they have had with the service department in the years past and told me of the changes made, ie (a new service manager) !!!!! Im confident now that I am in good hands for future service and will be a customer for years to come. Thank you Shawn, Shilo and Larry!Don Brown, Myrtle Creek Oregon.

Pretty disappointed in the service team at Lithia. I have purchased many vehicles here and normally have had a great experience. My young son and I are running errands today and #1 on the list was an oil change appointment at Lithia. While sitting and waiting with my son, the employees in the service center were extremely unprofessional and started shouting obscenities in their conversation. I was rather shocked as I have never had this experience here before. PEOPLE- Please show some pride in your professions and maybe a little bit of class, especially in front of kids!!

Best customer service ever. We have purchased a lot of vehicles at a few different locations and these was by far the best experience. We didnt get hustled. We got a very fair value for our trade in. We will nvr purchase from another dealership again. Thank you.

Great dealership. Great customer service

It was the most pleasant car buying experience I have ever had. Salesman (Sean Cox) and financial person (Chris Taylor) were exceptionally personable and easy to work with. No pressure made me finalize the deal instead of being run off as happened by another local car dealerships (Clint Newell Toyota).

Bought a jeep from them . Employees are always so nice when I take it in for oil change..

Went to this business to buy a new jeep.When I parked it was hard to find a spot to park so I thought man this place is busy.When I went inside the place was completely empty less employees.The salesman did his thing and kept me there for 3-4 hrs.The place was completely empty, a Ghost Town, the whole time and cars in lot never moved.I believe they park cars to give the Illusion they are busy. Thats so very sad.After the 3-4 hour time warp of wasted life we got down to price.They wanted an insane amount of money as predicted. I offered the $55,000 for a Jeep.Apparently they dont want to do business because no one has gotten back to me to accept or reject my offer. The dreaded silent treatment. Lol how Childish.I have been a Successful Business Owner for over 35 yrs due to hard work, complete honesty, and mostly The Grace Of God.I have never IGNORED a customer.Never price gouged.Never wasted a customers time.When your Business is Honest, Fair, Time Conscious, Reliable, and Trustworthy YOU WILL NOT NEED TO PERFORM ILLUSIONS OF BEING BUSY BECAUSE U WILL BE BUSY.Why dont we start banning together again and boycott businesses who treat us poorly and price gouge. We Deserve Better.

I enjoyed my visit to the service depth very timely and friendly

I had a really good experience here and I didn’t even wind up buying a car. Shawn Penny was extremely helpful and stayed late for me on a Friday evening, as well as being really straight forward with me which helped as a first time car buyer. I wasn’t able to find a Jeep that works for me but he is continuing to keep his eye out. Can’t recommend this place enough.

My husband and I recently purchased a new Ram pickup from Lithia Dodge in Roseburg. They gave us a fair price for our trade in, and we were very happy with our experience. We enjoyed working with Sean, the salesman who helped us, who was kind, straight-forward, and just a pleasure to work with. Kristopher Taylor was the finance guy who helped us with our loan details and completion. Kristopher had integrity, was engaging and fun to chat with, and took great care of us as we finished the transaction. He even personally took the time to send us a few important items that we ended up leaving behind in our trade in. This team was great to work with - exceptional customer service! Highly recommend!

Great prices and fantastic service. We are so pleased with our purchase and we will definitely buy our next car through them. Honest and fair with no bs!

Very nice and helpful. Got a lube and oil.@

What Lithia doesnt want you to know. They have instructed their techs to look for extra problems that they can bring to you to add extra cost to your service. I took my truck into Lithia Dodge in Roseburg on Oct 6, 2018 for an oil change which they did. During the servicing I was presented a vehicle inspection. They told me I needed all kinds of fluid changes, including coolant. I had changed my coolant 3 months ago with when I changed the water pump. It seems they just make stuff up without really checking. They did not include telling me they damaged my air conditioning switch, and just let me drive away. When the check engine light came on I took my truck into my mechanic to find out my out what was wrong. When we opened the hood of the truck we found the service techs knife sitting there from the oil change. This is not a tool that is normally used I presented pictures of the knife to Lithia in Roseburg, the service manager verified the knife was the service techs and due to the evidence of the damage. Lithia offered to fix the damage which they did. I had expenses to that I asked to be reimbursed for and Lithia said they would only pay the cost to diagnose the cause. They didnt think it was fair that I ask for anything else because they could have diagnosed my truck. We asked them to mail a check for $137.60 and now we will see if they follow through. Reminder, Make sure to look under your hood before you leave the lot to protect yourself from hidden problems. Kudos to Lithia for protecting their bottom line and not looking out for their customers. Thank- you Lithia.

On 03/11/2021 I had my 2017 Dodge Ram Hemi looked at by the dealership in Roseburg. I was hearing, what appeared to be a zip tie noise, spinning around on the right passenger front side of my engine. I explained he noise and had them look at it, thinking it was under warranty. On 03/12/2021 I was informed by the service advisor that I had and Exhaust Manifold Leak on both sides of my engine and that they needed to replace the seal and the bolts that they said was broken $1256.87. They then proceeded to tell me that it was recommended to have the following: 1.) Fuel Injection Cleaned $219.95 2.) Power Steering Flush $175.95 3.) Brake Flush Flushed $165.95. Coming from the auto world and my father working for Lithia for more than 30 years, I knew that this was added to the quote for upgrades and sales. So, I was not to trusting after this and wanted a second opinion. I paid the $140 for diagnosis and moved my truck to an independent place, given it was out of warranty by about 1K miles.Upon review of my truck and manual, it turns out that my Power Steering is Electronic Steering (No fluids to flush) and my Exhaust Manifold was only needing repairs on the right passenger side and not both sides. Cost was $500 vs theirs and I feel like I was being sold something I did not need. Well I can honestly say, I was happy I had a second opinion.I was told, by a friend, that I should let the sales manager know. So I waited a few days, as I was feeling like they did not even look at my car and do a proper diagnosis, which I paid for. So, I called today 03/17/2021. I spoke with Andrew, Service Manager. I let him know my concerns and that I wanted to be sure it does not happen to anyone else. In addition, I let him know that they are to be the experts with these types of trucks. ASE certified technicians right? I was concerned that if I had my truck fixed that I might be charged for this when it was never needed and did not want this to happen to another customer.Andrew, was nice about conversing but did not offer anything to settle my feelings, as I am feeling and wondering if they even looked at my truck and question their findings now. What did I pay them the $140 diagnosis for? He did verify that it was a recommendation on my paperwork too. One thing he did say is that he would share the information with the team so it does not happen to anyone.I feel like he should have been pro-active and offered some sort of compensation, like a refund of my diagnosis money or even my oil change cost. Due to the distrust, I even had the other independent company look to see that the oil pan was bolted on right and that it had oil in it. LOLI am hoping this share will help people, read your owners manual and get a second opinion. Know that Lithia appears to only care about themselves and will recommend things that are not needed when brining in your truck for repairs at the experts.

This place is a joke. Come in to have my tires rotate and balance. They only have one tire down in over one hour, when i was told it would take 30 minutes. How’s that for service. My wife and i are going to buy a new pickup soon, but not here.

Our friends truck broke down at mile post 113 on the way to California.( We were headed to California to move someones things to Washington) So we limped it back to the Roseburg lot. They were super nice let us leave the truck in their employees parking lot for the weekend so we could figure things out and how we would get it back to Washington. Told them we would have it gone by Monday. Well Monday came around and we did what we could to get it going without asking for the help of the lot. Was still unable to get the truck running. Ended up having to leave the truck again in their employees lot and head back to Washington to get a trailer to haul it the truck back to Washington. They were very helpful even tho it was a holiday weekend and their service shop was closed, they still helped us anyway that they could. Just by them letting us leave the truck there until we could get it home made all the difference. Thank you for that. It helped us 2 wives have some ease over the weekend.

Had a great experience buying our new Jeep. Couldnt be more happy with our new JLU.

Great customer service in the service department. Kind, quick, and personable!

Every time I go to get an Oil change a week later my check engine light comes on.

The wait was longer than I expected. With appointment, it was 1 hour to get estimate .

Staff were all very responsive and available; a straight-up transaction! Thank you for your patience and thoughtful handling of all the details!

I went to the Lithia Chrysler Jeep Dodge of Roseburg website and set an appointment to have the oil changed in my Ram truck. I received a confirmation saying the appointment was set and assumed I was all set to go. When I arrived to have the service done the service advisor could not find my name on schedule, so I showed him a copy of my confirmation. As soon as I told him I made the appointment online he said, Oh, unfortunately the online service scheduler doesnt sync with our actual in store schedule. he went on to say that they had advised upper management many times of the issue, but nothing had been done to correct the issue. How does a company as large as Lithia have this big of a glitch, and not even try, or care enough to correct it? I took time off work to have this service done, and now I have to wait until next week and take additional time off. I bet if I was there to purchase a new vehicle, they would have been more than happy to get me in...

Always professional. Job well done.

Lithia has up their game in customer service👍. They have started greeting me with a smile😊. For some reason it makes me feel better, even though I know its going to cost me lots of $ money to fix my car🚗 . There mechanics are A1, I trust their work. I know when I leave there, my car will take very good care of me. I hope they keep smiling & I dont have to go back to them for many years to come.Keep up the good work.👍

My family and I really like Lithia in Roseburg. The attitude of every staff person weve had the pleasure of working with is positive, kind and informative. Weve just bought our second vehicle from them, and will surely return for another purchase when the time comes. The folks at the parts counter are helpful and knowledgeable and their prices are competitive. Whenever weve needed maintenance or service, weve never had to wait long for an appointment.We know that car sales is a for-profit business, but for some reason the atmosphere here at Lithia seems like Im purchasing from friends that arent necessarily trying to get the maximum $$$.

Terrible experience made a appointment and drove 3 hours came here and they told me they sold the jeep yesterday didn’t get a single call or anything to let me know that it’s been sold. Very Unprofessional service from Chris the sales man!!

Wanted to add that our Salesman Shawn Penny took very good care of Linda and I. And is still doing so making sure all promised is done we are so happy with our choice to go to Lithia . Highly recommend them for all your car or truck needs.

Forgot about our van and we had to wait 3 hrs for a oil change

I bought a used Ram 1500 from Tisha Walker, most of the details and information were all handled over the phone since I was coming from Tacoma, Washington. She was extremely helpful and went above and beyond my expectations throughout the entire sales process! If you’re looking to buy, don’t be stupid, go see Tisha!

We didn’t have the best experience at Lithia. Their cars are dirty and smell. I don’t think they wash or detail them before they present them on the lot. The young salesman beefed up the sales in both of the cars we were interested in . We were promised “ deals” that were not fulfilled. (Throw in a tow package.)We purchased a vehicle with the false pretense of a tow package then at the table told we would have to pay for it.. We have been charged for it. We since have traded that rig in at Cottage Grove Chrysler and are still waiting for Lithia to rufund us our money for the tow package but the manager won’t return our call. Cottage grove Chrysler is where our future purchases will be. They do what they say they will do.

Easy in and fast service. Very informative with inspection

Jonathan Hagen was the best salesperson I could have hoped to meet. I had never purchased a new vehicle before and to say I was terrified would be an understatement. Females tend to feel like an easy target but he was so kind. He talked me through the process, answered my 800 questions, found the perfect vehicle that fit my ridiculous expectations, and made me feel informed. I was never pressured and felt 100% in control. The process was quick and painless. Im a Lithia customer for life now. I love my car too!Edit 3/3/19 - I just purchased our second vehicle from Mr. Hagen. He was just as wonderful as before. He went the extra mile, stayed late, came in on his day off to finish up the paperwork and even personally delivered the car to our home when it was finished getting detailed. I cant express how amazing he is. If youre thinking of buying a car, see him first!

This is my second time coming in with my two kids just for an oil change, it shouldnt take more then an hour at most. The last time I was here for almost 4 hours, super hard to keep 2 toddlers entertained for that long only to get an oil change. I will give them a thumbs up for having a little room for kids to play although it doesnt look like anyone checks on the things in the room.

Get place, bought our van there, they really worked with us on our price level. Yes I would recommend, and will return.

Nice folks to work with.

Jonathon, Eric, Larry, and Anthony were great, made our sale super easy and time efficient. We spent alot less time here and were able to do most over the phone because we live 2 hours away! Will definitely be back when we want another vehicle! Great job guys!

Great Service - fun visit - need to update info about oil...

Got an oil change and fuel filter on my RAM Cummins 2500. Tech said front fuel filter seal in replacement kit was defective and had to redo. But they gave me back the truck with diesel fuel dripping from the engine compartment and the smell stinking up the cabin. After I complained the Service Writer had the detailer steam it out and it is ok but they never should have returned the vehicle to a customer like that. Smudges on the door handle too. Sloppy.

I give them a two thumbs up except the fact that they are a Dodge dealership. I wouldn’t drive a dodge if that was the only vehicle made, however the wife does and they do a good job maintaining it. Good service friendly people

We got great non pushy service from John Hagen and a almost new car for the used car price. We LOVE our new car! Thanks guys, keep up the good work!

John was great!! The car i went in was already sold and with a set budget I was not sure we could find a car to work. But John and the finance manager made a huge effort and looked at all the cars on the lot to what would work and the got me into a car that was so much better than what I thought I could get. I LOVE MY NEW CAR and have sent several people Johns way. Thank you so much.

It took a few attemts, but they really tried to make things right. In the end all was good. Nice guys in the service department.

Salesman wasnt pushy. Really tried to find us a vehicle that we really wanted.

Had what I wanted.

This was my second car purchase from Lithia. The first one from the Lithia in Roseburg though. I really enjoyed working with everyone that helped me. I’m pretty excited about my new car. I don’t think I could ask for a better experience buying it.

I love my new Jeep! Kim Swinford is the best to work with and set us up with exactly what we looking for. We couldn’t be happier!

My husband and I recently purchased a vehicle from Lithia of Roseburg.Our experience from beginning to end was stress free. Thank you to John our salesman for being low pressure.

I chatted with Eric via message, we made an appointment for me to see the Flats. When I arrived, I spotted the one I wanted on the lot and fell in love. The professionalism, friendly staff was fantastic. I was able to finance and drive my new car home that night. I cant remember Erics work partner who helped guide me through the entire process, my new best friend. I have already recommended Lithia for others vehicle purchases. Thank you for making my day.

Bought my car back in November. Everyone there has been extremely nice and not pushy at all. The sales reps, service department and financial staff all have been amazing. Im glad my first car buying experience was here!

Called for an appointment to have the Navigation System installed on my new vehicle and I arrived about 15 minutes early. The download was done quickly and I was on my way in approximately 30 minutes. I also called on a Saturday morning to have a hood guard installed that had come in, and was told that they would not be able to fit me in until 1 PM. Arrived at 12:45 and again they installed the part very quickly and I was on my way about 1/2 hour later. Thanks for the quick and courteous service.

Just drove through...no pokemon selling cars.

Rude service guy didnt make me happy!

We have purchased several vehicles from you all and have aways had a great experience. What stood out this time was during the sale was a young fella by the name of Nathan Rhodes . Nate first sold us a Pacifica. Nate was spot on with his product knowledge. Nate was extremely professional in every step of the way. We were impressed by Nate enough to come back about 3 months and bought a Laramie. I sure hope that he stays in the business and is considered for advancement as he is worthy.

Outstanding service on an unscheduled appearance by me at 4 in the afternoon. I had already driven 600+ miles that day when some computer malfunctioning sent me false messages about my tires and my key fob. Right off, one service representative demonstrated keen knowledge of the potential problems that can occur with radio signals in the module and antenna system.Because I was traveling with my Sheltie and had another 350 miles to home, they made an immediate diagnosis, got the system running and sent me confidently on my way in an hour. They also identified a probable source of the problem that my Jeep dealer can explore in a more time consuming troubleshoot.

Fast friendly and thorough service!

The service department demonstrated a lack of professionalism and knowledge when performing warranty repairs for two of my vehicles. More components were broken then were fixed under their warranty repairs and then they lied/denied everything. I recommend staying far away from this dealerships service department.

Awsome. I called mike in service while driving. I had a change fuel filter light come on. He was able to get me right in saving me three days waiting in a campground. Great service

Having my oil changed tires rotated and a couple other things that were recommended for the miles I have put on car. Drove right in and am just sitting comfortably while they get it done.

We found a vehicle on their website and sent an email about it asking questions. Shawn responded immediately and kept in contact about a few trucks they had. My husband drove from Coos Bay and drove off with a beautiful 2017 Dogge Ram. We cant thank you enough, Shawn, for all of your help! We will definitely return and recommend you to anyone looking for a new vehicle 😊

I have never liked buying trucks or cars as of all the procedures that we get to go through in the process. With that said I have had good luck dealing with Lithia in the past and I believe that this will be just as good. And this Lithia crew seemed to be up on all the information that I requested and they did locate the truck that I wanted. Just another happy guy.

Always friendly and helpful. I stopped for an oil change, and I was in and out very quickly.

10 free oil changes when I bought the car after 5 changes they canceled them

Nice people when youre buying a car.Looks like theres not too much to do?

We had looked for a Chrysler 300 for weeks before settling on this beautiful blue S model. The salesman seemed to know a lot about the car and even washed it for us himself and filled it with gas before we drove it home. The finance guy was very pleasant and got us out of there as soon as possible. We would recommendGlenn Tissue

Had a good Sara experience years ago here, after getting paper work stolen from my vehicle they were very helpful in getting it back to me.

Great service. Everyone in the service department was polite, friendly, and knowledgeable. I feel good about taking my Jeep to Lithia. Very satisfied.

Good Food, not fast but Good

My car got fixed and Im happy. Also got a key made and Im very happy. Thanks

Tryed their best to get us into a good car. Didnt try to sell us anything but the car we wanted. Well kept place and very friendly staff.

I am the proud owner of a 14 Ram which I bought in another state. Recently, my baby had some issues - gremlins - so to speak. While having never heard anything good about Lithia here, I ended up (reluctantly) taking it to them for help. Kevin Adams, the service advisor, has been straight up and amazing with me. While it DID take 2 trips to them because of something the selling dealer did, they have been conscientious and tenacious in resolving my issues. While I dont yet know if my gremlins are totally gone (I just got the baby back), I DO have great confidence that Kevin and his tech will do whatever they must to resolve the issues. On top of everything else, hes been exceedingly patient with me. Even Renae (shuttle driver) is a sweetie. Try to NOT sell this dealership short if you need help. You very well may be pleasantly surprised, as I was.

Excellent crew there in the Service Shop. And Shawn Penny is an honest, hard-working sales person. Id recommend him to family and friends. He still sends us hand-written birthday cards each year.

Just another free maintenance oil change on the Challenger. Super friendly customer service inside, not so much the service guys in the bay.

Im thinking of a new Grand Cherokee. This is a good place to get one.

I went to Lithia Dodge only to look at vehicles. Walked away with a Jeep renegade which I absolutely love. John was a fabulous salesman, no pressure at all, and very nice to deal with. Larry, the finance manager, whipped me right through the process with no problems whatsoever. I would deal with them again!

DJ and Shawn were great to work with. No pressure. We love our car!I would definitely buy another car from them.

Working with Shawn Penny, at Lithia Chrysler Jeep Dodge in Roseburg, OR made shopping for my new truck a pleasure. It was a no pressure experience, that I’d recommend to everyone!Thanks again Shawn!

Lithia Dodge of Roseburg has the best service and parts departments in the northwest. I would not take my cars anywhere else. It is the people working there that make it so great.Also the sales dept is the finest in the northwest.

Shout to Shawn, Ryan and Larry! Awesome experience and great deals!

Thank you Joel Schuyler for helping me buy my dream car!! I was impressed with the professionalism and friendliness of everyone at Lithia. Things certainly have changed over the years and I will be back!!!

Been doing business with Lithias Dodge in Roseburg since 2011. Customer service is outstanding.

The new quick lube service really worked well for me with one exception: I arrived at 7:30 when the bays open, but the service people do not begin work until 8:00, wasted 30 minutes for me. I would love to see that changed.

Quick, friendly service. Went over all details of my visit afterwards. Had some questions about my vehicle and all were answered honestly. Very satisfied with response to my concerns.

Great buying experience. I went in knowing pretty much what I wanted and Shawn Penny presented me with options and other vehicles that enabled me to get even a better truck in my opinion.

I have bought several vehicles from here, from new to used. I’ve traded straight across well and 2$!!! Yes 2$!!! That was one for the books! The team here is absolutely amazing they really do go above and beyond! Eric our main sales person is amazing he has handed down advice and knowledge over the years working with him. I moved away from roseburg and visited a few other dealers made one purchase and I will say full heartedly lithia Jeep dodge Chrysler of roseburg is by far the best. They have respect and integrity. You want a dealership that’s good go here. Just a few of the amazing people here are: Eric, kim, Larry and Shiloh! I’ve worked with others but these four guys are the faces that come to mind when I am missing my favorite dealership.

Even though I did not end up buying a vehicle from them, we did spend a couple of hours looking at cars and the customer service was great. Not pushy, informative, and patient, with a courtesy follow-up call a few days later. I would consider buying from them in the future.

I purchased a Jeep Rubicon from Lithia in roseburg in September. The salesman was very friendly and did an excellent job selling me the car. Since then my husband and I have had many issues with the dealership service department. The first thing that went wrong was that my drivers side visor lighted mirror light went out and also my back windshield wiper. Then a few weeks later as I was idling in my car with the defrost on my windshield cracked. This happened back in February. When Lithia went to fix my back windshield wiper they were able to replace it but did not offer me a rental car at any time so I could get back and forth to work. There was also a lack of communication which almost made me miss some work time. I am a pharmacist and have to be at my work on time or the pharmacy cannot be open. The back windshield wiper did get fixed but the dealership said they had to order the part for the visor mirror light and they have still not contacted me and its been several months . I have called the dealership numerous times to try and get my windshield fixed. The first thing they told me was that they were going to contact the manufacturer to see if it would be covered. I never received a call from them and after two or three calls later where they never responded back to me I finally was able to reach someone and found out that I needed to take my car to an automotive glass dealership to have the glass inspected for a rock chip. When the car was inspected there was no rock chip found. I submitted this paperwork to Lithia Chrysler Jeep Dodge of Roseburg and have called them twelve times since and have received no calls back. I have contacted the lithia corporation 3 times and they say they have contacted the dealership to tell them to fix this issue, but I have still not heard from the dealership. When I asked them to take things a step further they told me that all they could do was contact the dealership and could not make them help me.

John was a very awesome gentleman, he was fun to work with, the whole experience was great and above my expectation. I would give John a 10 and the whole team a 10.I would and will buy another car or truck for this dealer.Thank you so much i needed a new start.David Malstrom

Excellent service DJ Holloway Ryan Russell Doug Ethan complete Service all the way around could not ask for a better experience they never gave up and they got me into the truck that I wanted thank you guys customer for life