Rachel was AMAZING. I am not good at hair stuff and she made it so easy for me to understand the process but that was not it the way she took the time to help me was mind blowing I had never seen someone do their job with such joy and such passion. I can say that she provided me the best customer service I have ever experienced. She is AMAZING. Thank you Rachel for bringing to much joy to your customers.

Not sure what her name is, but the lady that helped me fix my hair!! You are awesome! I had been to two other Sallys and they all gave me the wrong advice and I thought my hair was never gonna be pretty again. This lady didnt even really have to think about the question I asked her she took me right to the product. Anyways I really wish I could remember her name. She has dark hair with red in it. Shes awesome! Thank you

I never usually have any problems with sally beauty, but today I was given a few products that worked individually but not with each other. I purchased a hair color remover that not only strips away the color but also strips away the color I wanted to use;which was hicolor copper (worked on the dark roots but not where remover was distributed) and the remover also damaged my hair to where i could use my hair to make a doll.I like sally beauty as a store but the products I was recommended by the employees that day was terrible.

Friendly staff and very helpful for any inquiries and questions you might have about hair color, care, scalp care, and more!

Severely disappointed with this location. They say they are doing curbside but NEVER ANSWER THE PHONE. I’ve been trying to call for weeks and it’s a busy tone. Every. Single. Time. I honestly feel like they’ve left the phone off the hook so as not to be bothered by customers. And online orders don’t show up for MONTHS. They have handled this pandemic very poorly.

Nice policy with covid-19. Sale product useable and cant exchange for another one. Certainly wont due business with them again.

Im am so livid..shopping while Black! Im so sorry skin color makes you think Im a thief. I came.in with my wallet and phone in hand no where on my person I could stash anything. Short red hair woman watched me like I was gonna swipe the entire supply. If I wasnt in dire need of the products I purchased I would have had her ring them up and then left. A

RUDE and UNWELCOMING. There’s a reason why most of the reviews are complaining about the customer service. It’s awful. Especially the service that was given to me by a middle aged lady with damaged blonde hair (wish I knew her name). I’m sorry I took time away from you texting on your phone. I didn’t ask for any help, but when I stared at the clippers a little too long for her liking she said “you know you could always buy it online” with her cell phone in hand and in the rudest way possible. Embarrassed, I placed the stuff I was going to purchase down and exited the store. I drove to another Sally’s 15 minutes away where I spent my $250 and was welcomed. The fact that I drove 15 minutes out of my way to NOT purchase from this location is ridiculous. Some people/locations are just not worth your money. I love Sally’s but please AVOID THIS LOCATION AT ALL COSTS! Thank me later.

Kit is extremely rude and a sore loser. Instead of just admitting to you,the customer, that she is unsure of whatever she is talking about, she will lie to get you to buy any product, even if it’s the wrong one. If you don’t like to answer questions, “Kit”, get in a new line of work instead of bringing that sorry attitude to work and wasting people’s hard earned money and time. Kit was rude and snippy to EVERYONE that was not fair in skin color. She literally lied to my face and wasted my $40 and 2 hours of time trying to rinse pink out of my extensions. People literally come here because they are not licensed and need assistance in making the right decisions. Having the right hair color, might be the boost the customer needs to make it through the day feeling confident and unique. She needs to take pointers from M or R. EMPATHY!

I think they asked every customer but me if they neeed help plus they were out of a few things i wanted. I did need help but sadly figured it out myself

Super friendly and super helpful staff! I went in looking for specific items and the staff was very quick to come and help me and very courteous. I was able to get what I wanted quickly. Great service!

The staff are always extremely helpful. Every time I go in with numerous questions, I consistently receive great advice on how to get the results I want front their hair products. In the past year my hair has gone from blue to red to auburn to dark brown, and I’ve used hair dye from sally’s every time.

I ordered off Sally Beauty, paid and did curbside pickup.I looked in bag and immediately call her back telling her the order was wrong and I was charged for more than I purchased.The employee told me no returns. No refundsCall customer service.Is it SallyBeauty policy to be charge customer for wrong product and not give refund and rude customer service.Ill be waiting to hear from Sallys Beauty

Every time I need help with hair products etc I go here. I love the Mielle products here and the Lottabody setting lotion. I still have a flat iron I bought years ago here. I did buy a hair dryer here and it never opens right and it doesn’t stay up, so that I can sit under it. I need to find a better one some where else. The only downside is it’s not close to me.

Had the worst experience. Went shopping with my 9 and 11 yr old girls for some hair accessories and nail polishes and the sales associates was rude and kept telling my girls to stop touching things (they were trying to pick their nail polish for their special day coming up and my girls are well behave and very polite ) not only that at check out there was a lady in front of us checking out and sales associate was very helpful with her and gave her some freebies and all and asked her if she had a sallys card and all, took her sweet time with her signing her up and telling her about the rewards, sales and gave her a discount, the lady only had one thing and spent less than $10. I had 4 things and spent $30 and she didnt asked me anything, didnt even greet me nor asked if I had a Sallys card or nothing at all. Told me my total, gave me my change and when I asked for my receipt she gave me an attitude look and said its in your bag. I was totally disappointed and upset as I was willing to spend some serious money there to please my girls, but since we entered the store she gave us an attitude and rushed us out to be honest. I will never shop there ever!!!

Employees have great advice and recommendations

Cat was extremely unhelpful and rude and treated me with disrespect and not as a loyal 20 year customer. Everytime I tried to talk she would interrupt me. Apparently the Love it or return it guarantee doesnt apply in this store or to me. Her story kept changing about the policy. I told her last night I returned a hair stripper recently, that did not work!, with no issues, she said that store broke policy. In the past month Ive spent $200 on bad products and bad recommendations.This last time I was pitched three bottles of hair dye, which normally I use two bottles, and a developer and many other things. The dye did not take it all and the craziest part is it didnt take to my roots, theres gray all over my roots! How in the hell does that happen unless your product obviously didnt work, whether it be the dye or the developer, or both! All which she refused to refund. My hair was well saturated and I know exactly what Im doing. My receipt was only 2 weeks old. I know what the corporate policy is, so she lied to me. She made me waste my gas and my hair looks terrible, not to mention all the money I wasted on all the upselling. I called her today to let her know how upset I was that I wasted my time and I know my rights and she kept speaking over me and did not care one bit. The customer service of this generation makes you not want to go out and deal with people. She definitely made me not want to ever walk in this store again and didnt make the situation any better with Sallys products, Im now questioning whether their quality has gone down through the years and maybe theyre about pushing bad products out the door. All I saw was that the quality matched the customer service.

Very rude. My son ask for some help and she told him no they where busy. A proper way to say it is... well be with you shortly. NO CUSTOMER SERVICE SKILLS!!

My hairstylist wife loves to send me here to grab her hair color and various other things and the staff here is always super friendly and super helpful. They take the time to make sure you are getting the products you need.

EXTREMELY RUDE customer service...if you can even call it that. Having worked retail for many years myself, I was downright appalled at how this salesperson treated me. I was looking for a product I knew existed but was having a hard time describing as I had not used it in the last 7 years, the saleswoman was getting extremely agitated at me. I asked her how to use one of the products she showed me and she replied snarkily believe it or not, we dont know how everything in this store works. I told her I would trust her opinion and I would use anything she suggested, to which she said Oh no, Im not suggesting anything over anything else because if it doesnt work you will come back here and blame me SERIOUSLY?! What is the point of working in a store if you refuse to suggest or recommend products to people?! She then straight up walked off in the middle of helping me and just left me on my own to navigate through products I had no idea about. I have never had such a terrible experience, especially in a Sallys, and I will NEVER be going back to this store thanks to this saleswoman. Horrible.

They locked the doors early and definitely lost my business!

When I went into this Store I had the worst experience ever.. Rude girl who I wish I had her name but, I do not because she refuses to give it to me. I had to go back up to the store because my adult daughter purchased some hair products that I received email by one get one & the young blond with sores on her lips said that whatever is on the email dont believe I said excuse me, you are wrong & she would not let me get a word in she kept making excuses about everyone is new & I told her that I would be contacting corporate & she said I dont care & they will not do anything.. and I said who is the GM she said we are in the process of hiring one.. and then out of nowhere she started screaming get out of my store & she will call the police. And I could not get a word in without a rude blonde talking to me as if I was 9 year old. And she was on the phone the whole time with who ever.. I say this you better keep emails, receipts, for your proof else you will get fraud.. and Mexican lady had the coupon code when I asked and the young blonde would not let the lady say a word. The blonde was rude to another customer when she was asking about hair products.. why is this store open? And I will for sure be contacting my legal for fraud & holding back products that is being advertised from Corporate. They lie like a dog. Very unsafe for kids they are crazy people.

Called to place an order and the lady who answered the phone was rude and very unhelpful.

Rude af!! Im upset with Sally herself for that service I just recieved!!

Loving the seasonal OPI nail polish, along with the customer service!

Good staff and selection.

Im surprised by the bad reviews, the store manager has always given me her dedicated time and attention, and i never have problems returning items!

Not sure they know what the meaning of customer service...this is the 3rd time Ive gone in looking for something specific and needing help. Instead of one of the two employees asking if I needed help, they had a convo between themselves about one of them dying her hair while the other one was plucking her freaking eyebrows! Really? I will drive out of my way next time and avoid this location!

Call.them on the phone, state they have item in stock, drive over to pick up item the same day and they have no idea what I am talking about or do not actually stock the item. As them to hold items so you can pick them up, drove there no item on hold. Waste of time and lack adequate communication.

Got just what I needed and it was on sale!

Always help with hair bleaching tips and dye options.

Rude and unhelpful experience..

Good

Amazing!

I like it, I find what I need.