Very structured intake and issue resolution process. my daughter was so happy. she was like they replaced everything inside...!

Excellent service! They always go above and beyond to make sure I hear well!

Great service and convenient location! Molly and Leslie were awesome in testing and fitting me with my hearing aides!! Easy financing options and walked out with my hearing aides! The aides are so small, fit well, act as Bluetooth pods for answering phone, and listening to my Amazon music!!!Very happy customer! Also MADE in the good old USA!!

I was very impressed with the information shared with me about hearing loss and it’s effect on the brain. Everyone was very competent and efficient. They shared info throughout the complete process. I’m very pleased so far with my new hearing aid.

Very good at their job. Dr. Thrush is extremely outgoing. Knows her job. Great bedside manner so to speak. Patient Services Coordinator Pam Wallace greats you with a smile. You can tell even from under the ask. Today I had a vey hard time getting to my car because my legs gave out. Pam helped me get to the car, get in, then fold my walker up and put it in my car. This is why I drive 65 miles to thisOff when there are closer ones

Molly is most considerate and helpful. Service is incomparable.

The staff is first rate and worked me in without an appointment. They cleaned my ears and hearing aids and tweaked my instrument. Molly remembered me and make me feel like an old friend. This is typical of the service I have experienced. She is the best.

New Sound hearing is excellent! They always do a complete and thorough job and make sure all of my concerns are met. I highly recommend New Sound Hearing Aid Center!

We have had to re-schedule because of conflicting family appointments and they were very hospitable and helped us out. The office staff is great, the Dr is awesome! She was able to get us a really good deal on our hearing aids and saved us a lot of $$$ for 3 hearing aids (1 for me, 2 for hubby). The main reason we came back to her when we needed new ones was because she didn’t know us from Adam and we scheduled to have our hearing aids cleaned and looked at about 3 yrs ago. I was expecting to pay $65 for this service and when she said oh, no charge!”, I knew we were coming back there for our next sets. Great people, smart, great bedside manner, you can’t go wrong 👍

I worked with Molly and Pam. They are both super people and very easy to work with.We ended up having to call Starkey support and received help (through video chat). Dr. Burnet was able to make a few settings changes remotely. Then she walked us through how I can personally make the same kind of adjustments myself.All in all,it was a very productive appointment. And Molly and Pam rate 10 stars out of 5!!!

Molly and Pam have answered all my questions and have consistently given me good options. They do a great job and are both wonderful people

What an excellent team! My entire experience was amazing.

Very pleasant and prompt experience having hearing aid serviced at a reasonable price! Will definitely recommend to others and return for everything in the future! A+++++

We came in without an appointment. The ladies working attended to us right away and fixed my mothers hearing aids and cleaned them in around 15 minutes at no charge. They are very friendly and will accommodate you if at all possible. Best place Ive been in awhile. I would highly recommend this establishment.

On my second set of hearing aids with these folks. Not cheap but the quality is sure there over the cheaper hearing aids I had before from another place here in town. Molly is great to handle the technical side of things, Pam is very good to schedule and do reminders for your appointments. Always feel very welcome going in even in the days of COVID-19. My latest set is the Cadillac of hearing aids, has so many features I never even knew existed. I am older so I tend to have falls and these connect with my phone so when a fall is detected, it will contact my emergency contact to alert them. I can change settings with my phone so not having to remember how many button presses or which one it is. I did get the recharging ones, works well although don’t seem to last long days but recharges fast. Probably the one thing I wished worked better but with my hearing, probably needs all the power it can get. Love these, would recommend to anyone.

Molly Thrush is GREAT! Best customer service from whole staff! Also the hearing aids are wonderful. I’m hearing things I’d forgotten existed.

I was hesitant to have my hearing tested but Molly made everything so easy. She guided me each step of the way and put me very much at ease.Check in was very easy and I was seen right at my appointment time. Its nice to know the staff took time to make my visit as enjoyable as possible. Highly recommend Molly and front staff.

Always a good experience in a very clean, professional setting at the New Sound in Round Rock!

Molly is very attentive and helpful and listens to her patients and makes sure they are well taken care of.

The staff is always pleasant & helpful; they are knowledgeable & always willing to help should there be a problem.

I had an awesome experience, I was treated very well and no waiting. They explained everything and welcomed question. They are evry professional and I would recommend this to everyone.

Open. Must wear a mask and be checked for symptoms. Otherwise no different than pre-covid. Very pleasant and friendly.

My experience with NewSound Hearing Centers in Round Rock, TX has been great. The ladies are professional and friendly. Molly conducted a thorough hearing test on my ears. She knew just what to do to enable me to hear good again. I kept having some problems with the sound but Molly took care of that. She knows what she is doing and she does it well. Pam works the front desk and she makes you feel welcome and she is friendly and has hot coffee and hot tea if you want to help yourself to it while you wait for your appointment time. These ladies are both awesome. I have felt at home in this office since my first visit. When I had my first visit, I could barely understand people talking to me. I could hear sound great but not distinguish words. Now I hear what people say to me. I highly recommend NewSound Hearing Centers in Round Rock, TX.

Ive had extremely good luck with Molly Thrush and the staff at NewSound and would highly recommend their services to anyone with hearing problems. Their support and service of my hearing aids and other devices is very good.

Have been going there since Billie Swift was the Hearing Aid Specialist, Then Molly took her place and Molly has been great, of course so is Pam, Since Molly knows me so well, I would never go to another Hearing Aid Facility.Take care Molly, see you in December.O.B.T.W, time for some more Tiffs Treats, O.K!!!!!!!!!!!!!!!

I had worn hearing aids for 8-10 years and upgraded to newer technologies about 5 years ago. I read about the new Audibel AI heating aids and went to New Sound Hearing in Round Rock TX.The office was polite, pleasant and very helpful. The new technology is LIFE CHANGING! It allows me to hear CLEARLY again!Thank you Molly!

If you are hard of hearing and ringing in your ears new sounds to place to go perfect that people are very friendly and helpful

The most friendly and helpful office one could ever want.

My experience with NewSound Hearing in Round Rock has been wonderful. Both Molly and Pam great. Always professional and helpful. As reluctant as I was about seeking a solution to my hearing issues, I am extremely happy that I did so with Molly at NewSound Hearing.

I had previously been sold a hearing aide by another company more interested in selling a product than getting me the right product & checking to insure the results. I cancelled that contract before it was delivered & decided to wait a couple of years.2 yrs later my father,100 yrs old, was visiting town & need to get an adjustment on his set. Just happened to pick New Sound Hearing at Town Center as it was the closest and got Dr. Billie Swift. She took the time to understand my fathers problem, fix the product, & make sure the hearing aids were working properly, all at no charge to him & on product that was not under warranty.That kind of dedication to the client, or in this case just someone needing some help, was the attitude I was looking for. Plus, the fact that she is a Doctor of Audiology, not just a trained technician, was all the motivation I needed.The audio test included the standard tone test which showed the extent of my hearing loss which wasnt that great, but didnt do a lot to convince me of the need to immediately act to solve what I perceive as an inconvenient issue. However she also performed a test with me in a sound proof room, listening to her speaking various words through my headphones, with me repeating what I thought I heard. The errors I made more than convinced me.I thoroughly recommend & unreservedly endorse Dr. Billie Swift & the folks & products of New Sound Hearing. The aide & support I have received have been first rate, & the product is comfortable & works well, even in very difficult & noisy environments.P.S. She has continued to help my dad occasionally, &recently told him that the product he already has is about the best available for his situation.

Great visit! Very knowledgeable staff diagnosed my mothers hearing aid issue, replaced the part, cleaned her ears, and had us out the door in 10 minutes. My mother was crying on the way home because she was so happy to hear again! Thank you!

From the first time that I walked into the New Sound Hearing Center office, I have been impressed with the friendliness of the staff and their concern to help me address my hearing loss. Molly Thrush was my hearing specialist and answered all of my questions while Pam Wallace handed all of the insurance (admin) related stuff for me. Both were quite patient with me with all of my questions and in explaining all of the options that are available to me. The hearing tests/exams were quite comprehensive. Where this really pays dividends is when it comes to their ability to program the hearing aids to exactly what the individual needs. Molly’s attention to detail was spot on. She showed me how I could “fine tune” my hearing aids (using the mobile phone app) to the environment I was in. It is really remarkable what adjustments that I can make to them which really helped me regain what I been missing from my hearing loss. The subsequent checks they do in the weeks after you get your new hearing aids was great. You can tell that they care about your hearing and want this experience to be a pleasant one. I look forward to working with then in the future for all of my hearing related needs.

So far so good. Ms. Thrush is a great help and is very informational! Definitely my go-to place.

Excellent service. Highly recommend.

Buyer beware! I cannot begin to list all of the problems that Ive had with this particular facility but the biggest complaint is Im probably going to have to get a lawyer to get my money back from these people. It has been two and a half months since my insurance carrier Blue Cross Blue Shield caught an overcharge from this company of $2,300. After Blue Cross Blue Shield contacted this company and told them that the original hearing aids they charged me for were not the hearing aids that I received and I was only to be charged $450, The company said we will issue a refund immediately. The company was well aware of this because they fit and explain how to use the hearing aids before they allow you to leave . The company then called me and said I will have a refund check in one week. Needless to say, after calling every single week multiple people asking where my check is they are still giving me the runaround. The next step is getting a lawyer. They make you sign a contract when you first order hearing aids and they say it is a purchase order but it is not! It is an agreement that you will pay the inflated price for hearing aids through their company. I received better and honest treatment at Sams Club without the inflated prices. Please dont waste your money and be taken advantage of by using this company!

Always professional and courteous!

From the moment you walk in, you know you will have a pleasant experience. The entire staff took extra care of my fathers warranty work on his hearing aid. Further they did a much needed air canal cleaning as well.Great people and Oustanding Attitude.Pam (admin) and Stephanie (audiology) are especially kind. Their patience with my elderly father is so much appreciated.Thanks, Dave Kelley

I was very impressed with the level of knowledge and friendliness of the staff. I had cheaper hearing aids before but in this case, you really get what you pay for and already these are the hearing aids I should have gotten a long time ago. With the programming that can be done, it really is amazing what they can program these to do. And what they can mask out that has bothered me with prior hearing aids. These are my first set with this bunch, third set I have owned over the years and these are so much better than anything I have used before.

Great at educating their patients and serving them in every way. High quality experience.

They were very friendly and knowledgeable. We arrived early. They took us straight in. They had a nice waiting room with coffee and tea.

Great service rep

Great service

Dr. Billy Swift and her team have been exceptional and given considerate, and effective experience for me.

Billie and Pam are awesome, they were quite helpful as hearing aids were new to me and very responsive to any issues that came up.

Made appointment later in case stuck at work. Was not and they were happy to take me early

Cant find better customer service than Pam and Dr Billie provide.