We love the Harley store. They always have a great selection and different styles of motorcycles and gear. We purchased our first bike here. We couldnt be happier with our choice. Shes stunning and sounds amazing. When it is time to add another to our collection, we will be back! I highly recommend this place!
If you want to get onto a new Harley, go to CTHD and ask for Gunny, hell, tell him I referred you. Dealing with Gunny has always been a pleasure. I have bought and referred many bikes to this man. Always treated like family, always a good deal and overall experience with Gunny, Ric and the entire team at Central Texas Harley Davidson! What are you waiting for, get you one!
Nice shop. Good customer lounge. I went in looking around and wanted to buy some accessories. Not one time during my visit did anyone speak to me, greet me or even acknowledge my presence. After looking around I picked up some parts and cleaning supplies (about $300 worth). I waited almost 10 minutes at the parts desk where everyone just ignored me. Eventually I put all the items back on the shelf, got back on my bike and made my purchase at another Harley shop. Probably wont be back.
I have yet to buy my harley, but everytime I go in to look, Im always treated like family. Especially with Sparky. Sparky is a great salesman, and wont put you on a bike unless your comfortable with all aspects of it, including payments. I highly recommend dealing with Sparky for your new or preowned Harley Davidson purchase. He is a great, honest person, and will always make you feel welcomed.
William, my salesman, was great; professional, listened to my wants, gave great advice, had great ideas concerning options, and was more than helpful during the whole process. The service department and ladies helping with helmet fitting were super giving me my best possible options. I will encourage all my friends to contact Central for assistance. Steven
Working with Sparky on the right deal was easy and hassle free. I was never pressured to buy a bike that I didn’t feel was right for me. Sparky is very knowledgeable about Harley Davidson motorcycles and patiently answered all my questions. After selecting the perfect bike for me Kevin went way above and beyond to see to it that I was able to ride it home the same day.If you are seriously interested in buying a Harley Davidson motorcycle Central Texas HD is where you want to buy. The entire staff is totally professional and dedicated too getting you your perfect ride at the best possible price.Pay them a visit and see for yourself.
Bought a ‘19 Sport Glide and Gunny made the process painless. He walked me through the entire process and made sure I was happy with what I was getting and I truly feel like a part of the family. Everyone went out of their way to introduce themselves and welcome me to Central Texas HD.
Just recently purchased my first Harley. Gunny helped me through the whole process. From start to finish my experience was top notch!! I would absolutely recommend this dealership and be sure you ask for gunny.
What a great group of people! Landon, Worm, Bobby and the whole team did such an amazing job putting my build together. Their customer service and knowledge have been unmatched by any dealer.These people are nothing less than family and I am happy to be part of a relationship that will last a lifetime.Look no further for the right place to get you bike taken care of. These people really knocked out of the park.Hang loose gentleman! Love you all!
Not happy with service from Central Texas Harley. Ive had a few things done there over the years and had a reasonable, if expensive, experience. Had my oil changed there last fall. Went to change it myself this time. Pulled the filter, engine oil drain plug, drained the case. Installed the new filter. Then I went to reinstall the plug. I turned it all the way in — never got tight — just kept turning. Stripped. Tried replacing the plug — no go. Somebody stripped the plug on my oil pan the last time it was changed. Must have used Locktite. Called and left a message about my issue for the service manager. No call back. In 3 days. Guess its Cowboy from now on.
Central Texas Harley-Davidson and Gunny did an amazing job at helping me find a new motorcycle that fit everything I was looking for. Gunny is great salesman and extremely knowledgeable. Bobby in parts was able help me with a few upgrades that I was interested in as well. He got everything installed for me quickly.Enjoying my new 2020 Street Glide Special! Thanks guys!!
My husband decided he wanted a newer Harley. After speaking with our dealer here in South Dakota and not getting much help from them, he decided to search the internet and found exactly what he wanted from Central Texas HD. He called them up and dealt with them solely over the phone. He drove from South Dakota to Texas and picked it up. He was very happy with the sales person he dealt with. They were very helpful and friendly. We would definitely recommend Central Texas HD!
Purchased a 2016 Heritage Classic here. Gunny is the best! Honest, knowledgeable and very experienced. Perfect overall buying experience to get me my dream bike. Gunny Took the time to go over every possible detail and really squared me away. Finance office, insurance office and manager were all gracious and straight shooters.
Everyone at Central Texas Harley-Davidson was great! My wife and I got just the right amount of attention. They listened when we told them what we wanted, and pushed nothing else on us . . . in fact, the parts guy gave me a good tip how to save some cash buying a specific piece of gear and getting it faster than if he ordered it. Overall, I gotta say, a very positive experience.Plus, I got a great motorcycle out of it. So theres that . . .
Recently had motorcycle repair/maintenance at another HD dealership where I was given the run-around due to maintenance contract purchased from CTHD. A quick call to Rick and he had things going in the right direction. Still took the other dealership 4 weeks to change my oil and replace the rear tire. This is why I continue to conduct business with CTHD.
Good inventory. Gunny, thanks for your service to this country and to my needs as customer.
Was a Indian owner until I found out how much better Central treats its customers. From the time of contact to time of purchase everything was so professional and positive. I am thoroughly impressed by the complete purchase experience. Thank you to each and every employee at Central for the way I was treated. Buying from Central is a pleasure. Katherine my salesperson was very knowledgeable and helpful to me with what I was wanting. A 202o Harley Street Glide limited. Such a awesome bike to ride. Kudos.
I priced tires and purchased a shirt and gloves.The man in the parts department was very cordial and helpful.The two ladies working in the apparel area were very attentive and friendly.The store is definitely set up for customer satisfaction.
Im partial to my local Harley dealership, but I like visiting Central Texas HD once in a while because they carry other clothing and leather brands in addition to the HD labeled items. I like having more to options, especially when trying to find a good fit.
Gunny is sooooooo awesome!!! He made the process so easy!
Gunny was our sales guy and he was very knowledgeable and helpful. First time Harley buyer and he made sure we got what we wanted and stayed within our budget. He guided us through the entire process and made sure we were happy when my husband drove off the lot. The other staff was friendly and courteous when we spoke with them also. Couple of hiccups but taken care of quickly by the dealership.
Good store little over priced but to be expected. dont really care that I didnt get attacked by sales people here I enjoy looking around care free/
Great service, the lady with the dreds was amazing with her knowledge of all the bikes we looked at and didn’t follow you around, she did what she was supposed to do and let you have your space… Please ask for her when you shop there great sales person! We are now in the process of owning a Harley thanks to her!
Very nice people, smooth process and good customer satisfaction. Very happy.
Just recently purchased my VROD Muscle from CTHD. The bike was a great find, low miles and great price. The staff at the dealership were all great. Everyone involved in the purchase were friendly and accommodating. The experience will keep me coming back.
My brother-in-law Kevin was out for a ride on his Harley and apparently lost control on a cruve in Round Rock,TX on Monday 06-01-20 & lost his life. The family went to the Harley dealership to find a Harley Davidson sticker to put on his coffin. He was a great dad, brother and friend to all of those who knew him. He will be missed very much
We had an awesome experience here. Gunny, was exceptionally helpful and informative during the purchase process. Sales, finance, parts, and the rest of the staff are truly there for the customer, and it is greatly appreciated. Thanks again Central Texas Harley Davidson!!
Gunny and JR took care of this brand new rider. Prices were fair, service was top notch and they made sure I was taken care every step of the way. These folks will get my business again without hesitation.
Great dealership with caring people in sales, parts, and finance. Very respectful of military service (they even have designated parking spots for Purple Heart recipients) . Customer oriented, family friendly, well-stocked in bikes, motor clothes, and parts. Highly recommended and a pleasure to deal with. Particularly, we had amazing experiences with Doug in finance, Zac in parts and service, and Brad and Ric in sales. They listened, paid attention to every detail, and went out of their way to ensure my wife was happy with her motorcycle purchase. Nicole and Andie were also very patient and knowledgeable in motorcycles.
Central Texas Harley has the best staff and customer satisfaction I have had in a long time. They have made a lifetime customer out of me. Would definitely recommend this place to anyone that enjoys great people and service.
Great place, good selection, prices arent too bad, but some will crack you up.
One hell of a Harley shop ourmotorcycle Club Nationals was in Round Rock Texas this year so we all flooded over to the Harley shop where they took super good care of us we havent even had one of our brothers buy a bike there also what a great Harley shop everybodys friendly beautiful selection great service great attitude thank you all
As a new member of the Harley Davidson family I cant express how awesome my experience was as a first time buyer. Sparky and all the staff at the dealership made my purchasing experience one to remember. Everyone was so kind, happy and genuine. Its very hard to find places of business that actually make you feel part of the family and this dealership made just that. Sparky went above and beyond to get to know me and not pressure me in anyway into making a decision. His knowledge and passion for motorcycles was very noticeable and very much appreciated. If you are in the market for a bike, service or gear make sure to check them out!
Great people, great experience, 4th or 5th bike I have bought there.
They changed owners... the new owner took away all my reasons I liked buying my last 6 Harley Davidson motorcycles in the last 3 years from here! He really needs to bring back all the things that kept my family fed and entertained while I spent $30,000.00 on a bike. Now 5 minutes into it they want to leave! Plus they need to try to fix the issue with trade in value! They offer pennies on the dollar for trades! I will probably never shop here again after many years of buying here!
I and Gunny were absolutely amazing helping me get my first Harley Davidson. This was the first bike shop that I have gone into and didnt feel like I was being pushed to the side because I was a woman looking at a bike. I had a sales person approach me where at ridenow I had to hunt someone down. Thank you again for making my day!
Came in to look at a Motorcycle I saw online (wich was sold), Im not trying to be petty s, but no How can I help you or greetings form no one, so first that makes you feel unwelcome I sit in there lounge for at least 45 min doing some work then get up to look at another dyna stand there about 10-15 min waiting for someone to walk up nothing .... thats my cue to walk out, just thought if you come and no one speaks to you its a normal thing around here .....wait the parts guy said hello thats why you get a two star
Definitely Extremely welcoming. The guy Sparky will help you all he can, wether you buy a Harley with him or not. It truly felt like a family. I ended up buying a Harley as pre-owned outside the shop, however i cannot wait to go back for parts, services, clothing or more. Truly a great experience, and advise anyone loving motorbike to go there.
Great staff. Ace is awesome, ready and willing to answer all your questions. Best part is, if he didnt know the answer he would find it out instead of making something up. Everyone that works there is friendly and helpful.
Sparky is awesome and ensures that youre taken care of 100% through the whole process. The dealership also doesnt hound you consistently and lets you think about your decision.
Went today from out of town to check out a pre-owned bike and although I passed on it, I wanted to write this to compliment the wonderful staff. I emailed Sparky through a bike search and despite the short timing they were able to fit me in. Sparky let me check out the bike and could tell it wasnt what I was looking for in person, with that he showed me other harley models that fit what Im looking for. Not once did I feel like I was being pressured into buying something I didnt want, instead Sparky let me sit on each bike and get a feel for models I havent considered before. I left the dealership feeling better informed than I did before and now went from considering one bike in the line up to 3 or 4. Yall rock!
Central Texas Harley-Davidson, in Round Rock, TX, is the best dealership experience for us! From the time we walked in the door, we were treated like long-time family. Rich, our sales professional, went above and beyond to listen to our needs and wants, and ensured we found the right model. We purchased a 2020 Tri Glide Ultra, and have since customized it a bit to fit our riding style. Financing was easy and we were offered several options. The service department is first class. They ordered our custom parts and installed them as soon as they were received. I recommend everyone check out Central Texas Harley-Davidson before you purchase elsewhere!
Sales person I was awesome and easy to communicate with..
Great place to buy a bike, great prices and no bull paper work. Bad credit welcomed here, ).... All used bikes should come with spec sheet to what was done to the bike by Round Rock Harley & compression test numbers from both cylinders.. Other than that, its an Ace of a place.... God Bless and keep up the great work Friends....
My favorite of all places
Bought my bike with lifetime warranty from here and they do all my services. I drive in from San Antonio just to let them take care of my bike.
All of your HD needs in one place.
Our salesman Joe Sparky Kelly immediately made us feel at home. He gave us a tour of the dealership and we felt like the most important people there. The people in the parts department were also very welcomingand treated us like regulars. I searched for a motorcycle for a few months and Central Texas Harley was hands down the best most reasonably priced in all of Texas. I have and will continue to recommend my family and friends to Central Texas Harley.
I just had a very enjoyable buying experience with Katherine Redden as my sales woman. I bought a black 2020 Road Glide Special. Katherine is very knowledgeable in the product line and is also very personable. She took the time to answer all of my questions both before and after the sale. In addition, she is way better looking than many on the sales team.Rolando was also very helpful to me as I thought through which bike I wanted to buy. And Ric and JR gave me what I feel is a good deal.Thank you all.
Need parts? Go to Bobby. If you don’t you’ll be sorry trust me.Need a bike? Gunny is your man! Most rewarding test drive experience you’ll ever have.
Walking in as a Hispanic you will get a greeting but as you walk the store looking at the bikes for 20 min no one comes to help. White couple walks in and less than 5 min his helped. Bull..
I had new 14” factory 47 bars, new exhaust, stage 1 completed, switched all my lights to new LED’s and new tires put on my 2004 Road King. The bike looks and sounds great, has more pep and grips the road better than ever. Rolo in service made sure to order everything that was needed to get the project done and Chip Fuller worked tirelessly getting my bike completed and back to me in in record time. Chip is a great mechanic and no one else will touch my bike. It’s rare to find someone who will treat your bike with the love and care that you do, and when you find that person you stick with them. Thank you Chip, you are awesome!
Had an awesome time viewing all the different types of styles and sizes of motorcycles. One day...
I had wonderful experiences there a couple years ago. This visit was not. I told the salesperson who approached me exactly what I was looking for, my price range and the amount of money I had to work with. In response, they tried to upsell me to a bike priced literally twice the price I wanted with monthly payments and down money being way over my stated range. My goals were realistic. The sales approach I got was nonsensical.
Great staff and great selection! Smooth buying experience!
Called today and voice mail said y’all were open. Drove two hours out of my way only to find store was closed. This wasn’t on the web site or on the voicemail. No reason there couldn’t be clear communication. Lost a potential customer today.When you do a google search? The same page where it has the reviews tab. There is an overview tab. It said you were open.
I’ve been coming to this store from the last year for merchandise.This time I had a clutch sight glass leak so I decided to go to them since their service has always been good on the sales front.To my surprise, the solution recommended by the parts and service team was to fix this leak is by replacing the whole clutch lever mechanism and the master chamber. Ridiculous!! I just knew that this can’t be it as I could see that leak is by the sight glass and the replacement of that tiny part will fix it. They didn’t agree so I went to cowboy Harley in south austin. As expected, the fix was done in 30mins of time by a simple replacement of sight glass. So basically the estimate of $500+ by central Texas Harley was bogus and I got it fixed for 60 bucks.The inspection at central Texas by itself cost me $75, so unfair!I’ll not be going here for any mechanical or motorcycle concerns. Might as well goto south austin or Shamrock next door.
Took my bike in for a recall service and ended up needing to replace the ABS module. The original quoted price was for parts and labor was $838.66. I gave the representative the go ahead to replace the part and was told that it would be about a week. Once my bike was ready the following week I received a text stating it was done and that the total was roughly $1,071. When I asked about the bill they explained it was a glitch in their system at the time. After I informed my dissatisfaction with the discrepancy they adjusted the amount to $1001. While better than the original bill, I still feel that I should have been notified before the services were performed that there was a discrepancy in the pricing. I could have refused to pay and had the put the previous non working module back on but then there are concerns a now irritated/disgruntled employee would be putting that part of my bike back together correctly. I also feel that to somewhat better honor their initial quote they could have reduced the price further by dropping the additional charges for shop supplies and so on.
Kathryn Redden in sales was great. She was upbeat and responsive but no high pressure sales tactics. She made my purchase of my 2018 Road Glide very pleasant and easy. The service department and finance guys were fantastic. Overall, a phenomenal experience!My congratulations to the folks at Central Texas Harley Davidson in Round Rock Texas and especially Kathryn Redden in sales for running a great shop!!! They will see more of my money (yikes) with all the cool accessories Im planning on for my scooter!!!
Great customer service. Fast,friendly from start to finish. If your looking to buy go see Katherine Redden. She made buying such a great experience she helped days before we able to come in, very smart and knowledgeable about motorcycles. We are now the happy owners of a Harley. Everyone there is so friendly and they have a great selection on clothing also. More then I have seen at other harley places was well worth the extra drive.
These guys are crooks. At least they used to be. Back in 2012 they tried charging me $40 to replace a kick stand spring. The bike was practically brand new and now Im wiser I know better. All they had to do was undo one bolt, push the kick stand forward and hook the spring back in. Nazis!
Katherine was absolutely amazing! I was shopping for my first Harley and she made the whole process super easy and fun. She was such a sweet person and very personable and easy to talk to about exactly what I was looking for and my visions for my bike. I’d recommend for anybody looking to buy to go see Katherine! So happy to be a new member of the CTH-D family!
Joe Kelly & Gunny are the best up there, and extremely friendly & helpful. They took really good care of me and made sure I got the best deal possible. They really looked out for me, and are just great people in general. I wouldn’t be on my new Harley today if it wasn’t for them. I’ll never buy a bike from anyone else again. I will be recommending them to everyone I know who wants a bike. Thank guys, 5 stars absolutely!!
A Great place to buy a Motorcycle.
Took bike in for service and wanted to purchase a used Dyna. 2 days later the service department calls with the service quote. Parts take 2 weeks and cost is full retail. (one can get the same parts in 4 days at about 40% less)Wanted to buy a new bike. Placed 3 calls and one email and no one ever got back to me. On one call I did speak to a person, but they stated the Sales Manager would call me but didnt take down my contact information.Not happy about owning a Harley anymore. The experience has withered.
Great staff!! Beautiful store
I had to pay for a manufacturer defect because my bike was outside their window by a few days. I had previously taken my bike and asked Central Texas Harley to address it and they ignored it. Also they Central Texas Harley tried to sell me a new rear tire when I had just recently replaced it with them a few miles ago. I do not trust Central Texas Harley service department.
Katherine was awesome. Took care of us, found ways to find the right bike with the right fit. Will be back to see her soon to get my wife a new H-D
Top-notch sales and service department. Will and Josh were willing to stay late on a Saturday to get the deal done, and its awesome to see your sales guys get excited about a new bike that comes in while you are there! These guys love their Harleys and it shows!
Fantastic dealership! If youre in the market for a Harley go here and talk to Katherine. I live 4 hours away and she stayed in constant contact with me all week. She had everything completely done before I got there. The bike had been prepped and all I had to do was sign. She is absolutely amazing and filled every request I had in finding the perfect bike. I have bought 4 bikes in the past year and she and the dealership made it the best buying experience Ive ever had. It was well worth the drive and Ill definitely buy the rest of my bikes here.
The staff at Central Texas Harley Davidson is top notch. Helpful and informative. Never attempted to force a sale or push a different bike on me. Helped me find what I was looking for.
Wonderful outfit here in Round Rock. No pressure, attentive, patient, and welcoming!
We walked in and were not greeted until after our second walk through the showroom floor. Their inventory was small. It was clean. They had a good selection of tshirts and helmets.
It wont let me update my previous review so I am writing this as an update. I was contacted by Landon with their service department and after talking about the whole situation I was told they would be honoring their original quote. I appreciate their willingness to do so after the fact and will admit I wasnt expecting that. I will be returning my business to Central Texas Harley-Davidson in the future .
I came into CT-HD knowing exactly what I wanted, the service and respect shown to me was amazing. I’m fairly young, but I was taken seriously. Kathrine was great to work with, and the whole finance team did whatever they could to get me on what is now my HD.I highly highly recommend Central Texas HD, and talk to Kathrine if you can .
Job well done - Central Texas Harley-DavidsonLove dealing with a company of integrity! My motorcycle was making noise I could not identify. I thought the automatic primary chain tensioner may need to be repaired or replaced. Central Texas Harley-Davidson just called to say the noise was the exhaust and the chain tensioner was okay. They could have easily ran up a bill, however, they have integrity and only fixed what was needed.
Went here to buy a Harley today. I’ve been in contact with Joe “Sparky” Kelly even before coming to the dealership. Sparky worked super hard to make me feel at home, he went above and beyond not only to provide great customer service but to help me get the deal I wanted. He’s a great salesman and truly cares about what you want. Everyone else at the dealership was also wonderful to work with. Glad I got my Harley here!!!
Horrible. Found a bike I was interested in buying. Asked if I could take it for a test ride. Filled out all the paperwork, got geared up, and was all ready to leave with the sales person. He tells me he needs to go talk to the owner before we leave. The owner tells him that we cannot go. I asked why. He said the owner told him that they were too busy. There was hardly anyone there, and there were sales people hanging around. He asked if I could come back next week. I live 90 miles away. Horrible experience.
Great stop off point from from South Austin on a Grom to shop and get parts and accessories. Great Harley Shop.
I bought my first Harley. I was guided in my purchase by a friendly and knowledgeable salesperson. Sparky helped me make the perfect decision and found a perfect match. He kept in touch with me through this corona mess. He made my ahopping experienc so easy because he never stopped answering all my questions. Dispelling all the myths and gave great advise about options i asked about. When i or a friend of mine buys another one it will be through sparky i promise
Chris did an awesome job on taking care of us! He had very good communication with us through our whole process. Not only was it quality work but in a timely fashion. Thank You!
Im a traveler from Canada; touring the USA a couple of weeks at a time every six months. After having some poor service work done at a dealer in Albuquerque, I was passing by Austin, TX and I contacted Bobby in service. He was most eager to help me get back on the road. I was treated warmly when I arrived and instantly I had assurance that I was in the right place. Over the next couple of weeks through phone calls and emails Bobby thoroughly communicated what they were getting done and replaced under warranty where they could and what little extras I requested that I was to be charged for. They fixed up what the other dealership couldnt/wouldnt do and now im pleased that everything seems to be 100%. Im confident and comfortable recommending that if you every need service, parts or even a new Harley, this is the place you want to support.
Great place to work with on a motorcycle deal. No one was pushy, they let you take your time in looking and browsing. Great fiance options.
Had a less than satisfying experience to say the least after taking my wifes trike and my roadglide were taken in and almost a combined 7,000$ in between both bikes. in performance and accesories installed on both. Parts was a cluster eff, one of my bikes had parts installed incorrectly, my roadglide audio stopped working after picking up and never got a call back after texting and calling advisor. Thankfully another harley dealer was able to help me out on the spot. Money isnt the issue with me its the service.