Had a return of mostly unopened products I needed to return. Wouldn’t accept return because it was over a year. A COVID year. Since I had purchased them. I asked the associate in a nice manner “even though you could obviously resell them?” He replied nope. And then went and sat behind his desk. So I threw the materials in the trash in the store(the money wasn’t the issue). Terrible customer service. Wow. I’ll be getting my stuff from Amazon from now on. I advise you to do the same. Also the guys that work there are old and cantankerous and there’s forbid you ask for help. It’s like asking help from Mr Wilson in Dennis the menace.
They did not have what I wanted in stock but I was able to order it and have it sent to the store. Staff was friendly and informative. Overall good experience.
Cool as heck. They have alot of useful stuff.
Knowledgeable people and enough of them, even these days. Probably the best option for boat parts and accessories around here.
I was looking for a Torquedo motor for my kayak, and he explained they dont have any because of being backordered. Which I know to be true. That they should have some when the company gets them in to ship to the stores.Do he was informational and took a minute even though her was not going to make a sales. I be back.
Very friendly and knowledgeable place for boat part and accessories
Love the guys who work here! All are very helpful and informative
Sadly they dont have nearly as much stock in store as they do online. I did get there just before closing, but the employee was less helpful than he could have been. I had thought that someone would walk over to the merchandise and look at it with me in a store like this, but he just pointed me to the area where I could find what I needed. Between the mediocre customer service and the lack of stock in store, Im not sure if Ill go back here.
Very friendly, very helpful. Clean store with everything you need.
Went there for some help with fixing an aluminum boat. Rick was extremely helpful, talked to us about steps we should take and offered ideas on products, some of which they dont even carry. He was giving us advice that required going to other stores!!! You cant buy that kind of honesty and service. Please keep using them.
This is a cool place for all your boating needs
Great place for all of your boat accessories.. And other boating needs. I recommend to all go there..
Very clean store. Great customer service and friendly. They have everything you need or can get to repair your boat. Also all they all the Accessories and safety devices you need for boating .
Inquiring on cost of parts
Their prices are unbelievably high and the people that work there think they are someone special. Very rude
They got everything you need but I still think its a little high price other than that I like the store
As a new boat owner I was thrilled to discover West Marine. They have everything you need and also have a very helpful and informed staff to help answer questions and find the right part. I recently had to return some stuff I bought 5 months earlier and was relieved that it wasnt a problem, and I got store credit, which was fine by me.
I find some parts same price of on the web and I dont have to wait a week to get it
Never have what I need
Always have been helpful, no complaints other than the usual, prices are high....
I go here as a last resort higher prices
Best place around for marine supplies if you need something for your boat go there
No stock. computers down last 2 weeks.
Friendly staff!
Best place in town for all things water and marine.
My go-to place for boat questions & supplies! The guys here are helpful, knowledgeable and have everything youll ever need for fun on the water!
They normally have what I need at the time I need it most.
Guys were super knowledgable on electronics there today 6/3
Was hoping they would have a gas cap that would fit my Tiara, no such luck, not much of a inventory...
Super bad customer service lazy rude employees
Very good customer service! Nice selection of everything marine. Will visit more often.
Had everything we needed and the guys there were very helpful
Price is real close to internet prices
Got all your boating needs and very knowledgeable
Great store and prices for all boat things.
Great place for everything boat related the guy John who works there is very helpful
Anyone who owns a boat knows why I gave them 5 stars.
Have lots of things for 25% offGood assortment
Thanks 4 the mask and 4 the paper to read adnfkglsqkdflg ❤
Had All That I Needed & Then Some.. Great Staff!
Picked up a blower here for a swamp cooler. Only place in town with the exact model.
Best in the west!
Not as inexpensive and helpful as they used to be, but still a good store.
No deals to be had there but theyre the only game in the town of you are in a hurry for boat stuff.
Super helpful on helping me get boat parts.
Always a bit pricey when it comes to boating, but this place has most everything you need when you need it now! Staff is absolutely awesome there!
Been there about 3 times. Worst customer service in the world. Today I called to see if they had an impeller for an onan genset marine generator. Gave the gal the part number. She put me on hold and never came back. I was near the store so stopped in. She pretended like she didnt remember the call which took place 10 minutes prior. Then leafed through the catalog under outdrives for awhile. Then said she was going to look in the back but kept ringing up other customers while the other guy spent the entire time waiting on another customer. It was obvious she didnt know what an impeller is but wouldnt ask for help. I will never shop there again.
Ordered a part for my boat engine, they told me its going to be ready in two days, never came. Called them to see what happened and they never answered. Worst customer service ever experienced. Had to reorder it!
When I need boating supplies, parts or advice, this is my go to place, for some 20 years.
Soooooo expensive.
Grat store, very good staff
Great sales and now price matching
Nice clean place, great service
Helpful and friendly staff.
Not a very helpful place. I found some of what i needed.
Never find what I need have to order from Amazon
The prices are a little high but they have what I was looking for.
Great service
Great for store for boating supplies.
They have expanded their sailboat hardware section! Thanks
Good place for boating goods
If they only had one closer to the rivers
THE ONLY PLACE I EVER GO TO GET MY BOAT PARTS!
Super small location.
I drove an hour and 40 minutes one way
Ok selection and service.
They always seem to be out of stock of epoxy stuff
If you got a boat they got a place!
They have the essential
Awesome store!
Got some trailer parts.
Too high of prices.
Massively overpriced and no veterans discount
Got a new battery
Most of our boating needs!
Expensive
Had what I need, when I needed it.
So damn expensive!
Nice
Hardly ever a wait
Lots of equipment
Liked it