Bought $4.5K worth of granite. Due to incorrect measurement we need one piece to be longer. We wanted to return 1 back and get a longer piece and of course pay the difference. Well they were going to charge a restocking fee for the returned 1 slab to get another one. What kind of business practices do you guys have. I would understand if we were just returning it. So instead of returning 1 we returned all the unused one and will be going somewhere else with our money. Yes we ended up losing more money but I rather them not making more out of me. Shows you this company just want your money and dont care about relationships. Ill never refer people to them anymore.
Spectacular! Great selection, great stock, and very helpful and knowledgeable staff. They were very attentive and helpful. The sales people, the movers, the office staff, everyone was just great. We found some fantastic granite for a very reasonable price. We are very satisfied with our experience, we would enthusiastically recommend them, and we are excited about our new kitchen.
Jessie was very helpful. Great customer service.
Super helpful lady there. Good selection of precut bull-nosed countertops.
Great people. Great pieces. Amazing selection.
Great selection for countertops. I didnt ask her name, but staff person was extremely helpful and knowledgeable. She new exactly where to look for items we selected. I was shopping with my niece and I fell in love with a quartz countertop. If I decide to redecorate, I know where to go!
Best ever place .all the employees have excellent customer service
Very helpful,friendly, and patient!
Really bad customer service. They were rude and unfriendly and dont want to spend time with you. I decided to cancel my order just two days later and they want to charge me 10% for re-stoking fee even though I did not take the granite with me. Dont go there. I would not recommend this place.
Disappointed in the inventory. Found some beautiful granite for our kitchen, but they dont carry the backsplash to go with it, so we had to choose a different pattern. Same was true with the granite we chose for the bathroom. Very disappointed!
Great place to buy your granite. Outfitted our entire home. Take your time and you will find the right pieces. We also hired our installer thru recommendations of L&U. They were much cheaper, worked with me in terms of where I wanted the pattern of the granite to lie and they were fast.
Great price, great customer service tanya & me are the best theyll help you with anything you need for your kitchen granite, cabinets, measurements anything ..
This outlet has a very poor customer service. The staff, especially I think the manager, dont want to spend quality time with customers asking questions.Just a piece of advice..your business still exists because of us- customers. You should be thankful that even in this time of world crisis, we are still here for your business to continue.Two of the staff are rude- the same looking people (which Im not surprised).
I’m very disappointed with the quality of granite. When we picked it out in the store, it was very dark and hard to really see. Especially when you are picking the matching slabs to match your island. Very difficult to look over. At first glance after installation it looked great. But now I am noticing all the fillers and poor patch work done on A LOT of the edges. It’s crazy. I would NEVER buy from here again. Be warned! We bought prefab granite from Granite Outlet a few years back and I never noticed any fillers. This purchase has been so disappointing. Don’t make the same mistake. Go somewhere else or make sure to look it over VERY well.
So wonderful & easy to work with (as the company I work for does frequently) I do the ordering and Teresa is always so helpful, even text/calls me to confirm details if my drivers are unsure, has beautiful granite & quartz too; will continue to be a satisfied customer!
Based on some of these reviews you would think this is a horrible place, however, my parents were able to afford to completely redo their kitchen with slabs they are happy with. Ive bought several affordable slabs here. The slabs are already processed into standard sizes with round or flat edges so you will save on installation costs. Just make sure you have the right equipment to haul slabs if youre a diy type. My experience interacting with Teresa has been very positive and she addressed an issue I had in a prompt and fair way. I havent purchased cabinets but I noticed they look like plywood construction, not fiberboard, and they look sturdy. Lots of slabs of many types. You do want to take the time to look over your slab and be sure its the one. Perhaps take a flashlight as its a bit dark in the building. Ive shown up very close to closing time a few separate occasions but they were very polite and continued to help well after 5PM.
Great service-price and selection of stone.
This warehouse is where your contractor will go to buy granite or quartz....good prices, the staff patient and helpful. Open to the public. They will load on your truck.
My wife and I visited three other places before we ended up at L & U. She found exactly what she wanted and I was ecstatic with the price which beat all competitors. People friendly, large selection, good price, good quality - what more could you ask for.
They were easy to work with but..The Grey Quartz countertop that I got from them is not holding up. Chiping and staining.Be Leary about any manufacturered quartz products from them.
My experience was awesome! After wasting time at granite outlet, I came here and made my purchase with matching granite Bar tops! Also purchased a giant sink that was quality! Went to pay and received a discount!
I work for a granite shop which uses this company as a source for granite. Let me warn anyone that is planning on doing business with this company. Always ask what the promotional price is on the granite because if its cheaper than wholesale but didnt find out until you got there your out of luck (you will get hit with a 25% restocking fee) they will not match their own pricing. So make sure you always compare your wholesale price to their promotional price before ordering.
My dog loved the grass
Really bad customer service. They were rude and unfriendly. I asked for help their response was to wait 10 minutes but after 30 minutes still nobody come. Dont go there. I would not recommend this place.
When there today......I was late very close to 5.00 PM....I know they close at 5.00Pm...But every one was very nice and wait for me to go through the warehouse...It took me half an hours....I will go give them business....
Please, I beg you .dont go there!The customer service is soo bad.The main lady Teresa is her own boss, she is extremely rude and mean.I left in tears from that place.They are not THAT cheap and I ve see better quality granites at some other stores.If you do chose to go with that store make sure you carefully inspect your granites slabs(look for chips,craks,fishers)asyou wont be able to see it again.Remember as many details as you can.You wont be able to see it again as she refuses to show it to you second time.She told our contractor that she spent to much time on us and she didnt even give him his contractor discount.We will never go back to that place again.You cant to anything about because shes an owner and she run the store. There are other place with a better customer service.
Owner was a real _itch
The granite they installed does not look like the pieces I picked out. Its very dark in the warehouse and the day I was there windy and cold so all the rolling door were shut. I would have needed a giant spotlight to see. Very poor quality when you look close patches, pitting. Not well polished. I would say 3 of the 4 pieces would be considered seconds. Too bad I had high hopes for my new kitchen. Very disappointing.
Bad customer serviceLow quality productsAnd more expensive than other places selling the same products
Have bad experience with this people, Purchased from them never picked up the purchase, the second day ask for return my money as I did not take the pickup, even what ever I purchased never moved from it is place a bit, but they still charge you for what you dont know, beware this is kind of raping off customersthe boss her name Teresa very rude and she is a thief stealing your money as she did for me and never pick, many stores sell seller or better and cleaner slabs, I dont recommended any one to buy from them, rude management people, they have no idea how to work with customer.
Worse customer service u can find
Good place
;-)
This place is great for a kitchen renovation