I really had a great experience here at this store especially working with mr Allen Vantino. He really has a good sense of customer service because everyone has it’s own taste of the type of vehicle some are very detailed on certain things and some other customers don’t. We’ll my wife is in a wheelchair And he really help me purchase the right size vehicle it took me like about 3 weeks to find the right one and get it delivered but it was really worth it thanks to his advice and knowledge he did a awesome job!!! I will recommend all my family to do there car buying to car max. Especially the one in Stockton store. All the staff were really pleasant and helpful. My wife and I are really enjoying are cool vehicle. Once again I want to mention all the hard work mr vantino did for us and that I really appreciated.

That was by far the easiest purchase of a car from a dealership! Franco assisted is and was very helpful and answered all off our questions. The experience was smooth and painless!!! I will definitely look here first for my next car purchase.

June 6,2021 Looking for a used car on CarMax website was a good experience and easy. After finding one and the price was in my budget. Printed it out and went to the local CarMax near me on Stockton Blvd, went in and the first the first gentleman I seen I show him the print out and told him I want this car. He said Ok let see if its hasnt been sold or put. Sure enough it was still available. The Guy was really nice and pleasant and very professional. The second process was great to. The lady finishing up the paper work with me was really nice and professional and explained everything clearly. This was the best experience and definitely will be coming back again. Ive already been telling all my friends where I got it and a great place to go for a use or new car and prices are good. Thanks CarMax People😎

Pretty busy- popular place! Lots of beautiful cars! They dont have much wiggle room for making changes of any kind since everything is computerized. Unfortunately I had to pay a higher tax rate (8.25%) because CarMax shipped my car to the Sac location instead of the Roseville (7.75%) location as I had ordered it. In their defense, I could have waited a couple extra days and they would have sent it to Roseville for me to pick up. But I was half way through the paperwork process and didnt want to delay it. They couldnt put my husband on my loan because he is over 65 and had his drivers license extended last year (because of Covid), rather than renewed, so because it appeared he had an expired license, they thought it was invalid. The manager was unaware that the California DMV had done that. The computers were very slow and I was there late, but they were very sweet about it and kept apologizing as I waited to finalize the deal. I was there a long time, but it was worth it. I love my car! :)

They did not treat my daughter fair. Acted as if all went through for her. Asked her to put an insurance policy on the car so they could have the proof of insurance. Then after all was done the guy came over and said they had to change her monthly income based on income based in February when she first started. They said they wanted $500 more than the $1400 she was going to pay. So she lost the car and now she has to wait 2 to 4 weeks for the refund on the $198 insurance she paid. Too high of pressure sales

I bought a car from Carmax. After 2 weeks AC make noise and dashboard has some weird light on. When i bring the car to service there told me we fix couple hours. But its been 3 days there never finish and call back. These day I don’t have car but i have school and work. This is so annoying and slow service center ever. Be careful

Overall, Im happy with the car I bought, but at times the process was slow and frustrating. There were a few miscommunications along the way, but the person I worked with at the local dealership was great. At the corporate level, theres room for improvement!

Juan was rather patient and super helpful. Just make sure to make an appointment or pack your patience.. its rather busy. Do what you can online before you come.

Super nice people and great experience. No pressure what do ever.

I had A appt for a appraisal…. They end up doing everything that same day, left with money in my pocket and a new car, (((Robert Salaz))) is a outstanding worker and made everything easy, someone in the business office forgot to give me my check, i also forgot i was Suppose to get a check and he went and told them, and that’s the only reason i got My check

In June 2021, I purchased my second car through CarMax. The first purchase went so smooth, no issues with the car. This second purchase was a nightmare. I had a car brought in from a different location. I test drove it but wanted it delivered to my address. The customer service representatives with the delivery service called and lied about processed, the online signing system is terrible and times out constantly. I got so frustrated that I ended up going in to purchase the car. But the bad service didnt stop there the sales associate who was helping me didnt know what they were doing. She had to have two other people come in and help her figure out their processing system. On top of that one of the people helping her told her that she couldnt sell the car if it had a problem - the lumbar support was broken. She said oh I am just going to sell it and have the customer come back for repair. Once I finally purchased the car - which was not cheap - a 2010 Toyota Prius I had to bring it back for repairs. After only having it for a week or so the air pressure light came on. CarMax maintenance couldnt see me for a month to fix the issue even though it was under warranty. The sensor need to be replaced. Now only 4 months after purchasing my car the hybrid battery needs to be replaced which will cost close to $6,000 and thats for a car that I paid $13,599. This is insane. Do not purchase from CarMax. They sell lemons and dont properly inspect. Read through the reviews and see that many others have reported similar issues.

Excellent service and easy buying! Loved that I found my car and did my trade-in and financing before I even went in. I knew exactly how much and what I needed to bring with me. There are so many advantages to buying from Carmax! From the 24hr test drive to the 30 day love your car guarantee. The optional Max Care covers just about everything for 36 months and it really isnt that much to add to your car purchase. I am super happy with my experience and my new car!!!

Great customer service. Beautiful environment and excellent auto valuation. I sold one of my vehicle with great price. I definitely recommend this place for trade in or trade out

Everything went quite well. Personnel were very friendly and informative. I consider the purchase of my vehicle to be fair.

Well, sure was the easiest way to buy a car, it didnt even feel like i was buying a car like I did from other dealers, where it was like a battle/warzone dealing with financing, CarMax, So.Sac location, was more like i looked, i came and i conquered 🤭. From great to challenged credit they certainly got you covered, without the hassle of fighting for your life jus to get into a car!😄. Will definetly come back to buy a car here from now on. I suggest you come here before anywhere else. The Staff was AwesomeSauce, Ben in Sales was the Man with the plan!!, was only his 2day doing it by himself and I felt like he was in the biz for 20 years, such professionalism and down to earth knowledgeable in his field, hope his manager sees this and figure out what he has with Ben, a great sales rep!. And not to mention Cindy in the Buisness Office which carried the same attributes as Ben, for not being there for so long, she handled everything with such professionalism and made me feel like I was buying a car from a All time Veteran in the field...Glad I came here and Glad I got people like Cindy and Ben at CarMax to make my car buying experience such a pleasure!. Great Job guys!, u deserve to be acknowledged for you service!. Come see them if u want your CaR buying to be the MAx!! ☺👍🏼👍🏼

Had a great buying experience. I had my financing already prepared and was able to have the sales consultant, James, enter all the information and get me right in line to start signing contracts. My car was cleaned and charged (electric BMW). Everyone was helpful and answered all my questions. I recommend Carmax for all future vehicle buys.

Good:- the staff were incredibly friendly and helpful- the process was well defined and I felt like it was pretty seamlessBad:- I don’t really see a point in doing an online quote if you are going to offer significantly under that quote even when everything on the online offer was honest and accurate- It did take over an hour which was a pretty large time commitment since I preemptively got an offer online and scheduled and appointment

In all honesty, best place to buy or sell your car. Absolutely no hassle on either end. Quick and easy. Carmax will always be my first choice.

It’s been a bad experienceService department really drops the ball30000$ car shaking while idolCar was brought in for repairs and I was notified that it was all fixed and running perfect per service technician. When car was picked up there was no difference in when I dropped it off still shaking while idol. They’re service department is not qualified to diagnose problem so they want me to deal with it. Updated info now they want me to take car to different Carmax to see if they can fix it. I’ve asked if I can take car to dealership for diagnostic check but they are saying that will void my warranty that they are not even upholding.If you buy car here fingers crossed you do not have issues with car.

Carmax is definitely a great place to sell a car with no obligations to buy. You can go online and see what offer you will get or make an appointment so they can walk your vehicle and then get an offer that way.Friendly staff also

What a machine! Really informative, did not feel pressurized. Coming back for a transfer, but Debbie is super awesome. Ask for her for sure

Your staff were professional and very helpful. The entire process from greeting us at the door to the yellow bow on our new car and the picture taking was excellent. Our Sales Consultant James Naval was especially helpful. Thanks for a great experience and we love our car!

Bought a Mazda 6 on Saturday and was helped by Takony. Absolutely amazing guy, love him! Very friendly, helped me out with any questions I had, and even chatted with me when I was waiting to sign papers. Couldn’t ask for a better person as a salesman. I don’t want to buy another car again so soon, but if I had to I’d go through him again. Would recommend anyone to go see him!

Nick Parker is the salesman you want to use when you go to buy a car from Carmax weve bought 4 cars with his help and each time he made it a fun and easy experience

The people at car max are THE BEST!!!They serviced my car fully and put gas in my car and they even refunded my 200 transfer fee and gave me a beautiful car to use when my car was being serviced. They went above and beyond for me and I appreciate all of the work.I will ONLY buy cars from Car Max!!!Thank you all so much!!SincerelyMike Baldizan.Proud owner of my 2009 Honda Accord!!!😊

Sold a vehicle. Got an on-line estimate and then took vehicle in to confirm estimate. Courteous, efficient. Best offer that we received.

Lets call it what it is. This is the McDonalds of car dealerships. First of all, if the dealership says they do a 125 point inspection and then the check brake wear light comes on during your test drive, I think their inspection is suspect at best.If you make an appointment at 7:30, dont expect to be helps before 8:00 without any explanation or apology. And when and if you do decide to buy a car, theyll get to your paperwork... eventually. Not before helping three other people who arrived after you.You can get a car here at a decent price (not a great price), but you should NOT expect any customer service.

Was a former manager here, and I will still say this is one of the best companies I have ever worked for. Their honesty and integrity to customers is amazing. Also thier transparency and loyalty to employees is top class! I will always recommend CarMax to anyone.

From the time I test drove and liked it and said yes it was 5 hrs of waiting and then paperwork then more waiting. Very disorganized and inefficient to say the least. If I did not love the car I would have walked.

Jacob Paixo is amazing for customer service in South Sacramento 👏 so if youre looking for a car, hes your guy 👦!

CarMax in South Sacramento lived up to the hype regarding my purchase of a 2018 Lexus RX 450h which was delivered from another store in Southern California. The representatives were both chill duds, but Nick really out did himself after finding our car manuals and key fob covers which the company said were lost. The price was good and except for them replacing only 2 of the tires with another make and model which is not optimal, they came thru. I received an additional discount to make up for it by getting back the $199 it cost me to transport the car up here and a complementary detailing credit which was very nice.

This was my first time buying a car from a lot, as opposed to a private sale. My mom has purchased 2 cars from a dealership and each experience took 8 painful hours. I wasnt really sure what to expect. I went in at my scheduled appointment time, they were a little busy so they picked us up about 15 minutes late. Everything from there on was smooth sailing. I did my test drive and once I decided I definitely wanted the car It was off to talk numbers. There was no haggling it was not difficult. The only additional charges were the max care program that I chose to sign up for and the gap insurance which I also chose. The person that helped me through the process was Franco and he was amazing! I let him know about my moms experience and mine was almost the completely opposite. Once I dotted all the Is and crossed all the Ts with Franco I was off to Regina to actually sign the paperwork. They were both incredibly kind, patient and understanding whenever I paused to ask questions. While I was signing paperwork with Regina, Franco was making sure my car was clean and the gas tank was full. There was even a big yellow bow on the hood for its first photo op! I went into the center situation not knowing what to expect but not expecting it to be so smooth. I am thrilled with my new car and Im so grateful to Franco and Regina for helping me through the process!

Great experience! They have really streamlined the the process of selling your car. The offer Carmax gave me for my 2016 Nissan Altima was considerably higher than everyone else. I went in on a Saturday at 3pm and left with a check in hand at 4:30pm. Thanks Carmax!

Prepare for at least a 90 min visit if selling your car. They backed the online offer, so made it worth while. Paperwork takes about 10 mins. Just getting to that point is the wait time.

If there were zero stars I would give it. Sold me a lemon after all the promise of the Carmax guarantee. Their return policy and repairs department are absolutely awful. The car ran for three days. I have had push my car down the road after it was fixed by the repair department more than once, after weeks of waiting upon repairs. An absolute nightmare and still not resolved! Terrible customer service, terrible vehicle.

Amazing Experience!Helped a friend sell her car.Easy..... Prefilled out car info ..made an appointment... arrived with a Quote & Code.11/2 hours later, my friend walked out with a Cashiers Check.

It was a perfect match buying this wonderful car and having a great person help me through the paperwork. I was very pleased with the whole process, very happy with the timely manner in which all the work was done. I will always return to CARMAX to seek out any car that I or my WIFE will want to purchase in the future, thanks again for all your help and the great time in getting a perfect car..

I requested an offer online. The offer from CarMax was more than 3 times the offer from Carvana. I made an appointment and we went to CarMax. Everyone was very friendly. Someone inspected the vehicle inside and out and did a test drive. They gave me the full estimated amount that was on the online offer. The whole process took about 90 minutes because we went on a Saturday and they were really busy. I would highly recommend this as a safe way to sell a used vehicle.

Bought a car a while ago with a bunch of issues. CarMax said they did their multi-point inspection but I got an engine light a week after buying that left me without a car for 10 days when they repaired it. Then found out at the service that the brakes were worn down to the limits. CarMax didn’t want to take any responsibility or replace them and it’s impossible to get in touch with anyone helpful. Would recommend going to a proper dealership to anyone looking at buying a used car, definitely don’t recommend going here.

Easy process. I liked how I only dealt with Paul and Sara and did not have to haggle over financing, etc.

CarMAX - Wonderful experience visiting there.They are so organized, disciplined, quick processing along with a very good offers.I never thought selling car 🚗 would be so easy. They made it just in an hour, even given me cheque with a very fair offer.I have a awesome experience will recommend you all that its a best platform for both buying and selling cars 🚗.

We had I couple of issues this time that we hadn’t in the past. Even with those,CarMax is still by far the easiest, least stressful, and streamlined car buying process.One issue was mainly due to the finance company. We not only prequalified but also received financing offers and accepted one. By the time the car got shipped to our local store it had only been 9 days and there had been no change to our credit report. But when we started the process in person the conditions from the finance company had changed, unfavorably. Our sales consultant could still see the original offer but could not continue with it. So we chose to use CarMax finance instead.The second issue was when we got to the store the car we had reserved had a flat tire. With it being and Audi A6 all wheel drive your store obviously doesn’t have one just sitting on the shelves. So it was checked out and found it wasn’t repairable but was just a small leak. The problem is even though the tire won’t take long to come in, the service department is under staffed and we have to wait a full month just to have the tire installed. Meanwhile I had to buy and air pump and I have to add air every day to avoid a flat tire. When you buy a luxury sedan you don’t expect to have to do that every day.In today’s Covid world, however, this is still a minor inconvenience. We are still thrilled with the car and this is our 3rd vehicle we have purchased from CarMax, and it won’t be the last.

The sales agent worked at finding the car that I wanted. The guy was very helpful & professional. The day I purchased the vehicle my agent was unstoppable. He never stopped working to complete the sale in a timely manner. Probably the best car buying experience that I have had in my entire life & I am 70 years old. I have NEVER heard of anyone that I know that has purchased cars through CarMax have a bad experience but a car. I retired as a supervisor & I highly recommend that the company consider making him a supervisor, due to his professionalism & work ethics.

The wait was kind of long, but that was because everyone wanted a car that day lol. I forgot the names of the people who helped me. I know the first person was a lady and she made sure everything was accurate in the system and I was with her for a short time because she was fast and accurate she was amazing. Then I waited for the finance team and the guy finally helped me and he was fast he had me do the payment first and then we went down to do the paperwork. He helped me and also made sure everything was accurate in the system for me; he also laughed at my delayed corny joke lol, He was awesome. After the paperwork was done, he sent me back to the lady who helped me in the beginning she handed me my keys and took a picture of me next to my car. Those two people went above and beyond and made my experience worth the wait.

DEBBIE WAS THE BEST KNOWLEDGEABLE AND WITH A CARING SPIRIT

The process was smooth. Paperwork was super easy. Every person I talked to was helpful and friendly. However, the system/process overall was slow. I felt like I had to pursue CarMax to get each step going. I spoke to someone on the phone to request a transfer from another city. Then we never heard anything. I called the local store, and the car was there and ready, but no one had notified me. Then I was told Id be contacted when the car was ready for delivery, but I didnt hear anything. I eventually called and was told it was ready. So it just left me wondering what would have happened if I hadnt called at each step.But again: Once I had someone on the phone, all the CarMax staff I spoke with were great.

I just purchased my fourth car here. Its totally stress free shipping.

Bought a 2011 Subaru WRX STi earlier today. The salesman name was Nicholas Parker, real friendly, straight to the point guy. The transaction was flawless and enjoyable. I highly recommend CarMax of Sacramento to anyone looking for used vehicles!

I came here to buy my first car and the actual buying experience was great. The sales associate who helped me, Alondra, was very helpful and made the process go by smoothly. She transferred cars from all over CA and after about 3 weeks of looking, I was able to find the perfect car. A few days after I bought my car, I had to take it into their service department due to an electrical malfunction. First, I dont understand why this malfunction was not caught in their inspection of the vehicle before they sold it. It made no sense to me that I had to take my car back in to get serviced after I had literally bought it days prior. Second, the customer service at the service department is the worst I have ever experienced in my life. I was on the phone/transferred for over an hour just to try to get ahold of someone every time I called to get an update on my car. When I did get a hold of someone, they seemed to never have an update on my car. Every time a customer service representative told me that they would call me back at the end of the day to give me an update on my car, they never did. At one point, I had to be transferred to the manager of the store because I could not reach the service department and I had no idea what was going on with my car. At the time, I had school everyday and it was important that I had a car so I could get to class. I stressed to Carmax that I needed by car as soon as possible, yet they left my car sitting in their lot for two days before they actually fixed it. The actual problem was just a chip in my electrical department that was bad - an easy fix - yet it took them 3.5 days to fix. I will never take my car back to get serviced here no matter how convenient this location may seem. You are better off taking it to your local maintenance shop/dealer.

Sold two cars there and it has always been streamline, fair and straightforward.

My 19-year-old grandson purchased two vehicles from this location. With the second vehicle we also purchased an extended warranty. The customer service in the service department has been some of the worst I’ve ever experienced. My grandson is Treated with disrespect and unprofessional behavior every time he tries to get a service appointment. Just today he called for a service appointment and was told your warranty is up….call call Riley‘s for an appointment and the service representative hung up in face! I don’t recommend this location and I don’t recommend their service department!

They care about their customers.. excellent service😃

I have seriously bought alot of cars in my 50 yrs. Never has it been so simple and easy. The whole process was easy.I went in to buy a nice practical car. I ended up with the car i really wanted.

Friendly service, great experience. The only drawback was having to wait for an hour to finish financial paperwork so we were there for over 4.5 hours. In the long run it was worth it, but the extra wait made an already long process a little more frustrating. Love my car and the people were nice.

Great experience.. Staff are friendly.

It was positive enough that I will return to buy my cars in the future. Also I will recommend to everyone I know.

Overall a nice experience but if you need maintenance, the maintenance department never gets back to you, I’ve called three times and left my number with the department and still have not heard from them.

I never ever experienced such honesty from car dealerships. I was expecting there will be picking on my car to reduced the offer . But I was wrongIt was done very professional and I am very happy thanks

I was helped by Michael, he was amazing! I definitely recommend CarMax!!!

I went in to sell a vehicle, I had made an appointment and did the appraisal online. They did make an adjustment to my appraisal but the change was reasonable. Their service was fast and efficient even though they were really busy. I would definitely consider them again when purchasing or selling a vehicle.

Took awhile. Very nice and courtesies people. Comfortable waiting area. I recommend.

Our experience was stress free and VERY positive. Warad made sure we got the exact car we wanted and helped us find the perfect car at other locations. He was great with keeping communication open and clear and we felt like he truly cared. Best car buying experience we have ever had!

Debbie was the best sales lady. Go ask for her and her only.

TK, my associate, was outstanding. He was kind, helpful and, most importantly, not pushy. He made me feel at ease.

It was a super easy and fast transaction. I had an online quote, they looked the car over and tested it, then I signed a couple of docs and walked out with a check. Couldnt have been a better transaction.

The customer service reps were courteous and helpful. Knowledgeable in handling my transaction and patient. The personnel that I came in contact with were excellent, it was a very positive experience.

Didnt expect selling my vehicle can be such easy. I was impressed absolutely.

The whole experience was incredibly easy. Appointment made online. Appraisal was quick.Everybody we dealt with was pleasant. Fantastic customer service. Only way to sell a car-smooth, no hassles!

I traded in my 11 Dodge Durango and financed a 14 Hyundai Sonata from the South Sac location and I couldnt be happier with my experience with CarMax. Tom Comstock assisted me in finding a car that not only had all the luxuries I was looking for but also had the necessities I needed like gas efficiency and spaciousness. He even came into the office on his off day to help finalize the financing process so I could get my car as soon as possible and he also helped me with a car insurance issue I was having on my end as well. I am beyond impressed with his patience, knowledge, compassion and customer service. I was unsure about the whole trading in procedure in the beginning but he made sure I understood every step of the way and was there to answer any and every question I had. He really made the whole process easy and fun and because of that I will be coming to CarMax again for my auto trading or financing needs.

Buying the car was great and i really appreciate Steve W. Top notch.Service dept, however, was 100 percent awful. Hopefully it gets fixed but i had my car there for a very long time and they did not do the work performed and lied to me about it. They said they replaced the bumper. When i showed this was impossible they said, no they replaced the other bumper on accident! Neither is true and I have before and after picture proof. They dont answer the phones in service either.I most definitely will not every bring my car back for service and unfortunately because of the service department i cant recommend this location. At all. Ever.If you must purchase here, go with Steve. Hes cool. His 5 stars earned drop to 2 for inept service dept.

The people are friendly and helpful. Theres no pressure to purchase. I actually bought a car today and the process was so simple and quick. No hassle or haggling. Great experience. Highly recommend.

In general it was pretty good. But, the appointment system does not work.....

I had a very good experience at this location. They are so professional and polite! I highly prefer this place to those who want to sell their cars for very fair prices!! Thank you Carmax

Great customer care time was good as far as the car buying process straight forward and clear thank you Robert Salaz for helping me

Thank you to Raven for her patience in helping me! She was very welcoming, friendly, and knowledgeable at her job; Angie was also very helpful and friendly! I was very indecisive at first, however, both ladies were patient with me. Thank you to you both for making my experience smooth and easy. I will be returning to CarMax for a future purchase because of these ladies.

Absolutely the best service ever!!! I was already having a terrible morning and they just made it so much better all around!! Thank you!

Uneventful, they appraised my car and wrote a check for the full amount of their on-line offer. High kbb.

Franco was very kind, funny, and helpful! I got a beautiful gently used hybrid for a great price! Ill definitely come back when the time comes!

Im a social hermit and get stressed easily. I was very surprised I was not the least stressed out selling my car to CARMAX. Very professional, little interaction and comfortable waiting room so I can hide in the corner. Best of all, they pay the highest price for old used car. Mine was an old car leaking too much oil. You can just see it by opening the hood . At most I can get $400-$500 unless I go through a private buyer. Carmax offer above my expectations. They even acknowledged its only worth $400, but willing to pay more ( the price of what I expected for a private sale). So, I was pleasantly surprised and more than satisfied. A great experience no pressure selling or buying.

My experience at CarMax was amazing! They gave me a really good offer to buy my old car. Were talking $$$! It was so quick that I was almost in shock. The sale was finished just one day after I checked the cars value online. The process was super easy too. Just get the value from Edmunds, click the CarMax offer, call them for an appointment, clean the car/gather paperwork, and drive in. Way easier than selling private party. The appraisal took about an hour, not bad considering thats how long it took me to prep it (to get my junk out of the car and give it a carwash). Way more money than taking it to a dealer. One of the best parts was that I didnt need to smog it before taking it in. The appointment came so fast that I couldnt find the pink slip, but no worries because they printed out a duplicate at the store. So easy. Thank you CarMax!!!

Our salesman Mark was great. The process of test driving was good and we decided to bring our first car back after 7 days. When we returned the first car we test drove some more cars and that was fine. We happened to decide on a car and wanted to purchase it. It was a Sunday night and we were there from 4pm to 9pm. They didn’t offer anyone any water, snacks or even have the tv on to watch. As soon as you sign that you want to purchase a car your left alone like you don’t even matter anymore. They just care about getting people in the door and once you agree to the deal you’re no longer valuable to them. I would purchase again with them only because of the return policy. That’s it.

The process was so easy. Everyone at Carmax was pleasant. Raven helped us with the final paperwork and she was terrific to work with. Selling our car was a hard decision but from the online quote to the in person, Carmax took away any of the stress normally involved.We have in the past purchased 2 cars from Carmax and I can totally recommend the buying and now selling of a car experience.

Was a great experience sales people were great!

Best place to sell your car. People are professional. Car value assessment was fair, associates who did the transactions were efficient. They stuck with their estimated time to finish each transaction. Never had I dealt with any dealership as efficient as CarMax. Had a very pleasant experience!

We visited carmax twice in less than two weeks. We got two appraisals on the same car with a difference of $700! The second time we went in it was $700 less! The interesting thing was the car was in the shop for the majority of that week so there shouldn’t have been that much of a difference in price and it was in better condition! Before selling the car we wanted to make sure everything was in good working order. We literally missed the seven day cut off window by a few days! The second appraiser also wrote stuff down that the first guy didn’t. We were very taken aback and no one seemed to care. It also took 2.5 hours to sell the car! We owned the car outright so there was no need to contact a financial institution.

I had a excellent experience with carmax. I did an online appraisal to sell a vehicle & received exactly what the appraisal was. It took a little longer than expected but was overall pleased with the experience.

Juan and the whole team at the Sacramento Carmax were so wonderful in helping me purchase my Jeep Wrangler! The entire process felt easy, flexible and comfortable. Thrilled with my new car and so grateful to have purchased through a reliable company like Carmax!!

I did my research on line and choose the car I wanted. I went through the loan process with one of your online representatives in Arizona. She offer the CarMax protection policies and reserved the car I wanted. She was really wonderful to work with. We signed the documents online and were told we had a 7pm appointment to pay our down payment and the car would be waiting with a yellow bow on the hood. The next day was my appointment I had to leave work early to go home get the cash and arrive on time. I received a call from Brett who stated all I needed to do was check in and I would be quickly served instead I was asked to wait in the lobby. I waited for and hour and then went up and said I had a 7p appointment to pick up my car. They said all agents are busy. Then a salesman became available and I had to go through the whole song and dance about the CarMax protection he had to go move my car off the lot into detail and then he supposedly out our information in line for the business office. 3 hours went by and we were the last customers to be called. Then my husbands drivers license was incorrect on all the paperwork so we had to wait another 45 min for it to be changed. We received our car tat I’ll dripping water and I attempted to check out the car and was told I could drive it home I had 30 days. My front windows catch on the convertible roof and ther is a dent on the right back wheel well that is in alignment with the other. No on has called to see how I am doing and I have still not received my promised “ CarMax Welcome Packet”. I am truly disappointed with my experience.

Everything went fine, it was nice to have all the DMV paperwork taken care of.

We had a great experience at CarMax South Sacramento. Our sales rep was very helpful from beginning to end, and was very responsive throughout the process. We found a car online in Utah, and it only took a few weeks to have it delivered and ready for us to take home. The service department was also very good. They fixed some minor scratches at no charge, within a day. Overall, we would buy another car from CarMax South Sacramento.

Sold my car here and it has been the worst experience ever. Took over two months to get payoff of my car loan cleared up only to find out that CarMax never actually takes ownership responsibility of the cars they buy. Meanwhile someone else has been driving a car around with my name on it getting tickets. Do yourself a favor and just sell somewhere else. They obviously would rather sit and watch the DMV title check than actually do their job of taking responsibility for the car and get the title cleared and registered to the new owner.

Excellent at doing what Fairfield carmax failed to do. Made all the corrections.

Although the car we bought is fine and the sales person was delightful the service and parts department at Elk Grove CarMax has been less then stellar. Our car came without an antenna, we asked for one to be shipped to our house. We were told in would be sent with in two days. We still haven’t received it. A week later no one in either department is willing to help. We have been told they don’t call us we have to call in, the problem with that is we have sat on hold for more the 20 minutes each time. We even had a service rep hang up on us simply because we asked for a phone call back. We even tried to get a hold of a manager to voice our frustration but there was no way to get through to one. We will no but a car from car max again.

Before I begin, I love buying cars at CarMax. That being said this experience was really poor. I attempted to buy online and have a home delivery but none of that went to plan. My agent I wasworking with stopped working for CarMax mid deal and no one picked up his clients, so I sat for weeks with no action. Attempting to call someone at CarMax I was placed on hold over 7 hours on 4 different calls due to a programming error in their automated phone tree. When I did finally get ahold of someone to complete the deal they cancelled my home delivery the day of just 2 hours before I planned to take ownership. They never told me they needed a second co formation so when I missed a phone call from an unknown number and didn’t reply to their text cause I was working they cancelled. Had to go in and purchase in store. Everyone was great when i eventually spoke with them, even offered to fill my tank beyond the normal half tank of gas they usually give customer. Would buy from them again, but this experience was a dud. Also that full tank of gas to make up for their mistakes... you guessed it, half tank....

Our experience was great. We did all the financials the day before (much better at home!).We made the appointment and Alex walked us through the process. Very satisfied!

I loved how carmax gave me a very reasonable offer for my truck. There was no haggling, simply inspection, then an offer, then a check. They were very busy, so mine took longer than some, but thats no fault of the business.

I came to CarMax to sell my vehicle not really understanding exactly how the process would go I felt after they evaluated my vehicle and took all things into consideration I was treated very fairly and professionally I was extremely satisfied the offer I received online was the offer that was paid to me

Excellent staff, very friendly and helpful, I love my new ride.

Everyone is friendly, knowledgeable and very helpful. The appraisal for my car was fair and acceptable.

I went in today to check out a car I ordered and was helped so much by Mo. If you need a car or any help he’s is the man!