Let me start off by saying Ive had 5 Mercedes in the past 7 years and just now I feel like Ive found a great car salesmen, I havent been so luckily the last few times at Mercedes with their customer service but yes kept going back for trade ins, or leasing a car. Hands down Fernando Robles is the best sales consultant I have worked with, he didnt pressure me to trade my car in, worked with me and my husband and made us feel like family. Thank you so much for being patient with us and helping us out, our girls love the nee SUV.

My car was serviced and replaced with a wheel shell last Friday. Before that, I went to the store two days in advance to confirm with them that they could finish the work on the same day, but on that day, after the maintenance, the car was washed and not washed. I could accept this. After all, my friends The same goes for the maintenance done here! But today I found out that my car was scratched! I dont know how it was caused. Almost no one was sitting in the back seat of my car. After maintenance, I found that the door frame of the right back seat was scratched!

Recently experienced transmission issue with my 2020 C class. I had to unexpectedly bring the car in to get serviced, because of transmission issues. I was told I would have the car back on Friday and when I arrived at the dealership the service, advisor Jason told me I would have it back on Monday. I had to call into to work on Monday because of transportation issues. I checked in with my advisor asking for an update Monday morning only to find out that they had “looked at the car, but didn’t know what was wrong with it.” I asked for a loaner car, since I’ve practically been without a car since Friday afternoon. I was advised by Jason that there were no cars at the moment, but he would try to find me one. As we quickly approached the end of the work day I sent him a text message asking for an update and he never replied back to me. Now, I’m going yet into another day without a car and no update on my car, or a loaner. It’s interesting how MB is quick to get you in a new car and how poorly they treat you once you own it. I am by far disappointed with Jason’s lack of communication and careless attitude, but even more upset with MB and the way they treat their customers.

My experience with this business has been very good. I would like to give a special thanks to Amine which has been very helpful and kind. He entirely understood the need I had for my new car. I got the vehicle I wanted and am very happy with it.I highly recommend to go to this dealership if you are looking for a good deal and service. They will treat you well and with respect.Thanks again everyone in the organization.

So far, my experience with this business has been very good. After some negotiation, I got the vehicle I wanted and am very happy with it. Given the shortage of supply, I received the vehicle in a reasonable time frame. I was treated with respect by all concerned employees of this organization.

Amin was our salesman, he was very down to earth, professional and made the pain of buying a new vehicle worth it. The new Dealership is fantastic, very comfortable and not stuffy. The ladies at the reception desk made it very relaxing and enjoyable. The finance gentleman had everything ready for us when we arrived and that went very smooth as well.Overall a very enjoyable experience and I am positive we will be back.

I had 2 error messages on my CLA 250. They kept my car for a week without providing me transportation, charged me $240.00 and told me they couldnt figure out the problem. I will never take my car there again.

I recently took in my SL55 AMG for a diagnostic of a fluctuating Coolant Temperature Gauge and static noise coming from the rear of the car.For the Temp Gauge, I was told that the issue was with a glitch in the gauge cluster itself and that there were no issues with the engine, my advisor David Rose told me this issue would be more expensive to fix than what was worth it, because the engine itself running at normal operating temperature and the gauge was just displaying incorrect information. I was not told that the actual suggested action was to replace the Coolant Temp Sensor and Thermostat Temp Sensor (which are services that I suggested in the initial intake), but these parts were marked up 10x their original price, not including labor and I was again told the car would be fine without them. Immediately after leaving the dealership the Coolant Temp fluctuations worsened and the car began periodically entering LIMP mode.For the static noise, the service team member seemed to ignore my complaint and instead diagnosed a rattling noise which was non existent. I was told that the clips on the roof panel were broken, which I could not visually verify, and that they would repair the clips, rather than replace them. As soon as I entered my vehicle to take it home, I noticed the panel was now hanging and in unquestionably worse condition than I left it in. The dealership literally broke a part of my car that had no issues beforehand. I was told that they would order a full new roof panel with clips and it was made unclear if they would cover the cost. This was about a month ago and the part still has not come in.After this, I was promised a complimentary rediagnosis of both issues, but was sent home with my vehicle after another advisor reviewed the information I already knew. My roof panel is still missing to this day.I expect better service from any major car brand, but this is extremely disappointing coming from Mercedes and considering the SL55 can be considered an important part of Mercedes recent heritage at this point. Why dont they care about this important piece of history to the point of further breaking it and leaving me stranded and confused?

Clean, courteous and fast. They serviced my Smart car more affordably than I had even anticipated. I will definitely continue to bring my Smart car here every 10k miles for service. Thank you.

Words can not describe our fabulous time we spent with Amine!! We went in with intentions of just viewing a selection of vehicles, from the moment he greeted us to the time we drove off with the new vehicle it was a pleasure and never felt over pressured into anything we did not want. This is the 3rd vehicle purchased from this location and we will continue to return to this location and will highly recommend any one in the market for a new vehicle to request for Amine to show you a new vehicle.Once again thank you Amine it was a pleasure!

Took my e class in for brake / oil change. Engine light on. Ask why they didn’t look into it at the time! They said service will have to schedule another day. Serious! You had my car for two days and you can’t look at the engine light?

We have not had a good experience here, unfortunately. The first service advisor we were paired with was not responsive (understandably, as he went on medical leave shortly after we worked with him) and, after our work was done, I discovered multiple grease towels left behind inside the engine. I contacted the manager but the response was lackluster and defensive.The repair job was fine, but the customer service was less than good.

I still believe that MB of Sacramento is a class act. This dealership is vastly superior to other locations including Walnut Creek and San Francisco.However, some long-time employees tend to forget about real customer service after the vehicle is delivered. I know friends in the business that send birthday cards annually.I’m referencing sales people that never have to make a “cold call”, ever. They keep track of important dates for all his clients with an appropriate card or letter. Now that’s customer service. Not end of month, or new model introduction. It must not be all about the $$$$$. When intelligent people find that their salesperson doesn’t really care about them after the vehicle hits the curb the dealership is just another dealership. Almost any woman or man can, with proper training, can sell a car. It’s not rocket science.It’s only my opinion!Daryl

Friendly and professional staff, shout out to advisors Patrick and Jason. Newly renovated building inside clean and spacious showroom and waiting room with self serve Expresso coffee machine, snacks and leather cushioned sofa, no stress service!

I am a long time customer and continue to find their services excellent. Another person & I couldn’t help but overhear an unreasonable conversation between a person and calm, patient employee, Cecilia Salgado. She deserves recognition, as we were SO impressed how she handled the situation!

Brought my $141,000 Airstream Interstate (a Mercedes Benz Sprinter Van converted to an RV by Airstream) to get a dealer recall (called a modification) done on the Emission System. I was told it would be a 2.5 hour job by my service advisor. About 4:30 I received a call asking to keep my vehicle one more day as they were not able to get it done. Of course, I said ok. What can you say. I reconfirmed that my vehicle would be kept indoors and secure. The next day no one called me so around 4:30 I called service and they said my service advisor had already left and that my vehicle was still not ready as it still had one line left to hook up.I decided to take a drive over to MB of Sacramento to see if my vehicle was in fact indoors and not left out on the lot.After arriving, I couldn’t find my vehicle in the MB parking lot or indoor repair bay.I decided to go back home and call them first thing in the morning. I turned down Wyda Way a side street next to MB and drove past a drainage canal. On the right side of the road was a State of California parking lot. This is where they parked my vehicle for the night. There were several other MB’s parked there along with a few other RV’s (Sprinter Vans). No one was around except for a homeless shopping cart parked along side of my vehicle. I got out to check out my RV and noticed the radio and GPS had been left on.I took photos of this mess and went back inside the dealership to complain and get an explanation. I got to complain, they couldn’t stop me, but no explanation was given. They were just sorry this happened. They are only sorry because they got caught. After a few calls made by the Sales Manager he brought me my keys and said that the vehicle was done.So the part about my vehicle not being ready was a lie. So many untruths.Why don’t they put their show room autos in that parking lot?When you leave your vehicle for repairs is it being kept secured indoors, or at least on their lot? Guess again, maybe your vehicle is being kept in the same parking lot inhabited by homeless folks. Don’t believe me, go by there and see for yourself. Take some photos or a video.The bottom line is they lie to you and expect that to work. You’d think you could get quality service (without all the lies) at Sacramento’s premier Mercedes Benz Dealership. But you don’t.In the first photo you can see that my radio and GPS was left on.

I gave two stars...one for loaner vehicle and second one for service advisor. Service that performed is horrible. They cracked my windshield and I had to use my insurance to pay to dealer. Now today, I found out new windshield is leaking and rain sensor is not working. They did horrible work replacing windshield. Now I am out of town and has to deal with this water leak until I get back to dealership

I walked into Mercedes of Sacramento looking at several different cars. John and team did a great job finding me a car that fit my needs. John did a great job explaining the car details and equipment and answered any questions i asked.

Great purchasing experience from the moment i called to inquire about a specific vehicle to the moment i drove off the lot with the car that same day. Jay was such a great salseman. Patient, accomodating and an overall great personality. I definitely recommend this location. Now there are some communication issues with one of the ladies in the service department (Cecilia), she greatly needs an attitude adjustment, but my experience with everyone else has been great.

John Koponen was a pleasure to work with. Very friendly, knowledgeable and a great eye for detail. I would highly recommend working with him for purchasing a new car.

While there are some dedicated folks working the front end (customer interface) for the service department, I have had two recent experiences where the mechanics did not do the work they said they did. I will be checking all future work to verify the work was actually done and will request they place the used parts in a bag for me.

Brett Kellner and Julie Garcia helped me through the process of buying a car online and did a great job. Our family is happy with our purchase and we highly recommend the team at Mercedes Benz of Sacramento!

I took my car for service! Long story short, very lousy customer service for the high price they charge!There is a mess out there...Dont recommend it at all.....

Horrible, horrible customer service! I ordered a new key that needed to be synched with my car. Both when I ordered the key and when I called to schedule the appointment to have it synched nobody mentioned that beyond paying $400+ for the key that I would then have to pay $210 to have it synched. So when I arrived to have it done at a 10:30am appointment I was not expecting this expense. They acted as if I were crazy to think synching it would be free after paying for the key. After more than an hour and a half they were done but didnt have time to wash my car so they gave me a discounted price of $180. The next day I realized my card had been charged twice once for $180 and once for $181.02. Ive called three times to resolve this and their only response was to dispute it with my bank which means Id have to cancel my card and get a new one. One lady even said she couldnt do anything because she doesnt see the charge. I have wasted so much time trying to get my money back. Honestly the worst customer service Ive ever received anywhere!!

The service we’ve received from here is really hit or miss. We called to schedule for a service on Mon May 4, 21 around noon. There was nothing complicated from our ask at all but the lady was just as rude. We didn’t catch her name. Even that, we don’t want to call her out online since it’s not going to benefit anyone. She was full of attitude which we didn’t expect to get from a premium car dealership. We were still unsure why she got annoyed. Was that because we didn’t book online? We decided to drop the call after she sighed and said “yeahhhh...?” the second time after we asked her a very simple question.We decided to call again later with the hope that we wouldn’t get her again. Luckily, we got another lady. She was very courteous. We would like to clarify that we didn’t feel that the second person was great because the first person was not courteous at all. The second lady was really great and we finished the call in a few minutes. Bottom line is, I hope that the service from this department will be improved and this type of situation won’t happen to other customers. We may not come back here and we’re thinking that we will try another dealership next year.

Worth the long drive from the Bay Area! All the staff were courteous & helpful -- very efficient team. Great purchase experience & very good inventory of cars. I would highly recommend this dealership -- Jay was our sales rep and was great to work with!

This was by far one of the best experiences I had at a dealership. The salesman are flexible and look out for the best interest of there clients. Will continue doing business here in the future!!

Efrain was great! Very professional and helpful. Would highly recommend

If only I could rate Dhillon and his entire team with 10 stars, I would! Very satisfied with my experience at MB of Sacramento.Dhillon did an amazing job. He was very knowledgeable, attentive and answered all my questions and concerns and got me into the exact car I wanted. Top notch quality and professionalism. If you want to be treated like family then this is where to go!

I’d advise all to go to the other MB dealerships. This place is so unprofessional. I worked with 5 different sales people when buying my car. Everything was a mess. Nobody was communicating with me. I had to keep calling every single day. I have a CPO been waiting for my 2nd key for a week now. STILL haven’t heard back from anyone even after the receptionist said she will. Don’t tell a customer you’re going to do something that you’re not. The sales people need more training on the cars. Most didn’t even know all the features on my car. I’m learning about my car from YouTube. I’ve bought 3 cars in my life, you’d think me actually buying from an original dealership they’d be way better. Totally not the case. I’ll never buy from here again. I hate to leave negative reviews but at this point, I have nothing nice to say nor will I hold my tongue when I can’t even receive 5 star custom service.

Your salesman, John Koponen was very helpful in providing information about the cars i was interested in.

Beyond grateful to Brett who made our first experience with MB so pleasant and easy.We will be your forever clients.

Excellent customer service. Matthew Milligan in Service was a pleasure to work with.

This place is terrible! I went here a couple years ago for a check engine light, they scanned it and told me it was the camshaft adjusters failing (at only 66k), which is a known issue on my year and make. They wanted over $4,000 for the repairs, of course, I didnt have that kind of money so i couldnt do it. About a year down the road the camshaft adjusters completely failed and seized the entire engine at about 75K miles. Mercedes just issued an extended warranty for this issue (after a little over 2 years of mine having the issues). I recently took out a loan and had my engine replaced. I attempted to get reimbursement for it but they denied it because i had the engine replaced and NOT the camshaft adjusters, even though thats what caused the engine to seize. Absolutely absurd!! Especially seeing as I even paid them the $100+ to run the test and they are the ones who told me that it is a known issue when it started!! I would recommend going elsewhere for sure! This place does not value their drivers. All they want is you to buy a car and then you are on your own!

Took care of my car and made it really convenient. Satisfied.

Left me on hold 30 minutes while claiming the estimated wait time was, I or 2 minutes then was hung up on then customer service was rude when I called back, your spending thousands at this place and the Toyota dealer has so much better customer service, you need to train your representatives like el Dorado Hills Mercedes and get some sense,, just awful, avoid

Very happy to see a great ending with my daughter driving off with her 1st Mercedes. Amine was the 1st sales associate she spoke with and when we came back to actually see if she can purchase, his partner Jay took care of us. They were so so real and honest. We felt they truly had the best interest of my girl. We let Jay know what she was comfortable with regarding down and payment and we said fight to make it happen and he did just that.I now can brag about our experience and Im doing just that. We are one happy camper and driving off with her dream car. Ill be back for mine soon guys . Lol

Horrible customer service. I would give 0 stars if I could. Inquired 3x online about a couple parts and accessories, never heard back from them. Again called in for oil change and tires. Had to call in like 4x to get to the parts department. The guy asked me about some tire info, and while I said let me go and check, he hanged up on me like 30 seconds after. Come one MB Sacramento, get it together and treat people better. We are bringing business to you and you are going to keep losing customers the way you guys treat people. Just decided to call MB El Dorado Hills, those people are great there. Got everything setup in 5 mins, and their customer service was professional. Also, please dont give me the number to talk to your manager. You should rather talk to him instead and see why things are the way they are.

Steve was the absolute best and was very transparent through the whole car buying process. I did not expect to walk out with a 2018 GLA but Steve made it happen. The experience was quick and to the point. This dealership satisfied all requests. I have had the car for almost a month now and could not be happier.

I had Awful Experience with them, I bought a C300 2015 and I found a damaged parts before I buy it and they said they will fix it after I buy it, they fix only 1 thing and they left 3 parts damaged as they are, after I bought it the Sales manager informed me he will not fix them to me. Very bad customer service and am so disappointed that I bought a car from them.

In and out . the overall visit was the best in the valley the stockton Mercedes dealer couldnt reach this level of service never again will i shop in STOCKTON.

The wife was very happy with how clean the car was.

Very clean dealership, friendly environmentI definitely recommend it !!Excelente customer Service.

I came in to Sacramento Mercedes Benz with my new car on 2.14.2021. I had a few issues. Henry Jorrick immediately greeted me and attended to all my needs. I am so grateful for his help. Great service.

Austin, Brett and Rudy did a great job assisting me. They were able to get me a great interest rate after all. The process was smooth and easy and I didn’t feel taking advantage of. Looking forward to doing business with them in the future. Thank you gentlemen!!!

Amine and Jay provided me with a great experience, knowledge and fantastic customer service at Sacramento Mercedes Benz. I was able to accomplish this transaction because of both Amine and Jay fighting for me to receive the monthly and down payment that worked best for me. So everyone go to Sacramento Mercedes Benz and see Amine and Jay; and the whole Sacramento Mercedes Benz family.With Love and ApplicationRicki Campos

My names Tomo H. I came with a c320 4matic for a service recall. Now I dont know where to begin! I turned my car in for service recall but, got it back all damaged and when I called the supervisor I got no response which I consider it to be very unpleasant and unprofessional. They promised to wash the car which they didnt instead just threw on way too much tire shiner to which ended up all over my paint and now Im paying out of pocket for detail job not to mention they damaged my sunroof and took out wayyy too much air out of my tires to where I had to stop at a gas station to get more air and now Im shopping online for new parts for my sunroof. This is total BS mercedes benz sacramento, you guys hired bunch of careless mechanics and supervisor who sounds like hes only at his job for a paycheck. Matthew you failed to do your part as a supervisor by letting this happen. This is my second mercedes benz I have owned and I will never ever buy another one and yes I can make a big decision over bad customer service and careless mechanics.I have recommended mercedes to a lot of my family members and friends. Now I will never make that mistake again.Ps. I reached to point the I dont even want my 145k mercedes benz 4matic anybody wants can have it for free, matter a fact I will give away extra $2k cash to get it of my drive way asap! Forget the days of driving to mercedes to buy 8 quarts of oil and filter..etc.... You guys are some money hungry thieves, google didnt lie about your low ratings thats for sure.

I appreciate the quick and friendly service.

Great, friendly, quick .

Fantastic service every step of the way!

With tens of new cars in their inventory they refused to show customer what they have and being arrogant as they usually did according to people around

I would like to start off by saying I hardly ever give a bad review BUT my experience at MB of Sacramento was a horrible experience. Me and my husband needed to replace our key fob due to damage. We had our car towed to the dealership with was fine the tow truck driver took pictures of our vehicle to show no damage while hooking it up on his flat bed. Everything was fine until it was time to pick up our car SMH🤬. One of the employees pull up with our car and my husband noticed the grill was detached we politely let the employee know our car was not like that before being dropped off by the tow truck. The employee named Jake stated he has no idea what we are talking about and there wasnt anything yhey can do about it. We asked to speak to the manager he stated the manager will not fix it so we asked to personally talk with the manager. After waiting 45minutes to speak to the manager named Chris he actually cared and had the service employee fix the problem. We felt as if we didnt matter and that no one cared and it was very hurtful I will never take my car to this dealership ever again.

I had a great experience in my last visit in service department!!! My MB had a major problem in the engine with only 29K miles on it. The quote to complete the work was more than 3K and thanks to Jason my advisor and MB of Sac Management I paid only half of the bill. WOW! Thank you so much for your help and taking care of your customers.Amazing how they jump really quick to help me with this problem.Thank you Jason and MB of Sac Management!!! I really appreciate what you guys did.Respectfully.

Excellent service. Jeff and Alex were great they made sure I got the best deal possible!

Sales representative Thomas is very rude.During a phone call enquiring about lease options, when questions asked he was yelling and showed attitude which hurts my feelings is this the way you guys speak with a customer, if you have call recordings go through it.

Great people ! Have worked with Zach Stacy ! He’s the best ! Professional and nice !

Wonderful experience.. .Blessing from God. Sales person Mohamad is the best.

Brought in my Mercedes cls55 for a fuel tank recall, the representative told me the car would be ready for pick up next day. Next day they call me telling me it was not done, should be ready next day. After they kept telling next day after next day for a few days. Later they called me to come and get it, I drive out and halfway there, the representative calls staten the car is stalling and shuts off. They told me to give them a few more days to figure out whats going on. They tried to say my car was heavily modified that was the reason. I told them NO way my car was driving daily no problems besides leaking fuel out of the tank. Told me to give them a few days to figure out the issue, about a week later went by and they call me telling me it was a bad fuel pump plug. So now they fixed the car and told me to come and get it. I show up to pick up the car and noticed the air suspension was fully raised (found that interesting).I get back to work and walk around the car and noticed front bumper lower carbon fiber lip has a whole in it. I reached out to the representative to find out what happened why nothing was mentioned he did not say much. Told me to send a invoice for the part cost and he would run it by the manager. Later they paid for the damaged part on the car (No apology) or anything.Few months later I ended up having the car on the lift and noticed my drive line was rubbing on something. I started to look around why this was happening and then realized that MB dealer had to take everything off to get to the fuel tank. I started to check how it was assembled why its rubbing on the heat shield and started to notice poor work been done assembling it back together. All of the parts they removed got shoved back in place poorly, all aluminum heat shields are bent and some screws were never even tightened, plastic splash shield broke because they did not mount it right. I made a video and sent it to the representative but no response for a few days, I waited and resent the email directly to him and still nothing a week later. I had a delivery guy come by from their shop and I asked him about it, he took notes and claimed he will notify the manager. Nothing yet, I called and left a voicemail to the manager but nothing from them so far. Very upset how they handled my car ( like trash). Very poor job, I am very shocked that a Mercedes shop would do something like this. I will filing a official complaint with BAR and Mercedes of USA.I would never trust them with your car...

On a toad trip and car went into limp mode.Great service manager and service Forman. Reset check engine and got me on my way. Left notes in the system for when I get home to my dealer.Thanks Guys.

This is the 2nd Mercedes-Benz from the Sacramento dealership. The experience was First Class and my lease experience was exemplary. EJ was the best! I was pretty demanding with what I wanted and he continued to work through my requests until they were all satisfied. THANKS SO MUCH EJ..... I am already planning on my next Mercedes to take me into retirement! Wahhh Hooooo 🎊🎉

And I do not want this publicly posted!

Thank you Kevin, Brian and Ken for a wonderful experience. I love my GLK

Purchased ML350 in March 2020. Purchased online and did not see car until delivery. Excellent transaction. As described. Photos of car accurate. Brett was my sales rep. I highly recommend Brett. He promptly answered all my questions. Car was delivered in excellent condition. I would order another car from Mercedes Benz of Sacramento and highly recommend them.

Raja singh bad sales man he talk to me very bad, he don’t respects customers, he try to make extra money sale car . i dont like raja singh plz care full indian community when you buy car from mercendes dealers aacramento, Please try to away from raja singh, Very route salesman raja singh

The worst customer service I have ever seen in my life. Some do not know how to communicate, some are rude, some do not listen. They only know how to collect money and that is all.

I am not Richard Rice

It was a huge mistake to choose this dealership which brought endless problems.First, I was over charged for about $500 due to a wrong MSRP and they refused to refund me the wrongly charged amount but instead offered to give me a set of mats and logo projectors which basically useless for me. But I really dont want to waste too much time on this so I said yes, but this is conditionalized on a good review on the survey from MB. Okay, I can understand a good review is important for them so I said yes again. But, months after I did the survey, no following up at all and whenever I texted and asked them, they just told me they were checking!Second, the car (new) was defective when delivery. There were lots of scratches, marks etc on the paint and the glasses but they told me this would be gone after they detailed the car, which turned out not the case at all! It still doesnt look like a new car.Third, one minute after I drove out of the dealership, the SRS light it on. After they spent 10 days (they said it would take 2 days) to fix that problem, I found one door handle was peeling and two of the fender trims were detached. It takes another week for them to fix these problem, but after they delivered the car back to me, only one of the fender trims were fixed! I called the service department and they didnt want me to talk with the advisor at all and just asked me to leave a message. I did and I also emailed the advisor. One week already, no one bother to follow up with me still.Overall, this is my sixth car in my life and this is no doubt the worst experience so far.Update: it has been three months since I bought the car but I still haven’t received the mats and other stuff which were promised to compensate the overcharged price. I’ve texted them so many times but still nothing happened. I’ve given it up. Overall avoid this place!

Decided to visit before my Reno trip. My original sales lady wasnt there so a 6ft bald guy assisted. We talked for a minute and I saw what I wanted on the showroom floor. A denim blue 2020 CLA AMG. I was going to wait for 2021 model. Sales lady said day before no 21 test drives but 20 very similar. He explained the interior to me and answered my questions. I agreed to see the other C classes on the lot. He asked about my career and I said I just retired. Then things took a bad turn. I decided I liked the showroom beauty. My finalists are Tesla Model S Mustang SUV, and CLA and only 2021s get my biz. He told me only a red 2017 POS was available for test drive. I politely end the conversation with this phoney new car sales men and tell him I will test drive a 21 somewhere else and MB wasnt available for rent in NV because short notice. Tesla treated me better. Maybe this guy calculated me as a poser. Fatal mistake. He lost a 2021 CLA AMG sale! Why would I want my first experience with MB be behind the wheel of a bucket?

I had my 2005 Mercedes plateau towed to Sacramento Mercedes with limp home mode engaged. They ran a diagnostic and at the end of the day sent me off to continue my vacation trip. . 25 minutes later I was stuck in limp mode once more but the dealership was closing for the weekend and I had my vehicle towed to another dealer in Bakersfield which correctly diagnosed the problem. When I called Sacramento and asked them to make it right, they refunded me the total amount they charged. This was done in a timely manner and without a fuss which earned them four stars.

Michael Gallagher is very knowledgeable and very helpful. I would highly recommend him to anyone who needs their car serviced.He has handled my car all the time They are very welcoming and very professional team. Excellent customer service.

The WORST experience of my life. It was the 1st time in all my life that I felt somebody look down on me with contempt. PATRICK MCGARRITY, service advisor, is unprofessional, rude, careless and disrespectful.On 7/17/2020, I had an appointment to change the glass of my driver seat’s window. Patrick gave me the price of the glass by phone but he refused to give me the price of labor. When I arrived to the appointment, I complained about the price, $800 to change a glass, and he responded to me “it is what it is”. This was completely unprofessional but I did not have another choice than leaving the car there to replace the glass. When I went back to pick up my car, the lady who took my payment told me that the car had other issues but Patrick did not take the time to explain anything to me putting my life on risk. I started the car and before leaving the Mercedes Benz’s parking, the car stopped twice. My car was driving without any problem when I left it to replace the window and now, the car was stopping and had a light that said “check engine”. I went back to the Service office but Patrick was gone already. I drove back to my home very afraid and praying to not have an accident.After the weekend on 7/20/2020, I drove back to Mercedes Benz to fix the problem. I went to talk with Patrick who acted like he did not care about anything related to me. He then tells me that he did not believe me when I said that my car didn’t have any other issues when I came to replace the window. This means he was calling me a liar. I thought that he just had a bad day on the 17th but I realized that this was his real personality. He despised me and he lacks of any customer service. He should not be working in this job dealing with human beings.

Great 👍

Not a friendly place to inquire about inspections or anything. Liability concerns are apparently preventing the service department from saying anything other than they have nothing to say. Frustration and dead air await if you try calling like I did :(

My 10-year-old Smart Cabrio is as reliable today as the day I bought it. I owe much of that performance to the care and concern Ive received from the excellent service staff at Mercedes-Benz of Sacramento. Service advisor, Jason, and service technician, Paul, ensure that my driving experience remains safe and economical. Their communication with me is always clear and they consistently demonstrate personal concern for my satisfaction at each visit. When I need them, I never hesitate to schedule service with Mercedes-Benz of Sacramento and highly recommend them to friends and family! They ROCK!

Jason “service advisor” is awesome very patient & helpful . . . Peace ✌🏽

This service department here is terrible. They don’t respect wishes or timing of their customers. I’ve been to Benz dealerships all my life, this one is definitely towards the bottom of the list. I own businesses and would not leave a negative review unless it absolutely called for it. Go to Benz of Modesto. Much better

Should of waited to get my service done at my local dealership back home In LA. They didn’t call me when they were so called finished with my car i had to go through a rude lady with a tone by the name of Rebecca to be told it was ready then hung up on..i never was able to meet this so called Jason i was assigned to in person. I thought that was just really improper etiquette. Though Jason was very upbeat and very professional over the phone. I come and pick it up from my service, i have to wait a bit and there was a tire light on and bird poop on the front when it finally arrived...mot to mention it looked like they didn’t even touch the inside of my car cleaning wise. I also noticed scratches from the cleaning job that weren’t there before...i just hope the car is going to work fine after this since if their service is as bad as their customer service then my car is screwed. Which at my other dealership their washes are spotless and they even deep clean the inside...i ask for them to rewash it and they did. I ended up taking it to another detailer and paying them for i’m not going to ask a third time for a have some dignity. However all of this would NEVER happen at most MB dealerships..I felt completely disregarded.

I would rate this dealer on the lower side of the scale, the sales person was friendly but unfortunately it was a bad experience, after we reached an agreement on the lease term, I found out that the car had almost 200 miles which was a surprise for me since I expected a brand new car to lease, 2 nd the front bumper of the car was out of place which they said “ will be fixed the day after” most important before I signed I found that the lease term was for 4 years instead of three years, it was a big disappointment in a dealership that should be held to a higher standards, I went to a different dealership where I got two cars for myself and my wife, more important was treated in a very professional way.

I came in to spend $160,000 on a gls63, was told you cant afford this without them even checking anything. They judge you by your appearance. Instead I took my business to AUDI. Mercedes, respect your clients. You never know who you are speaking to.

Overall greatest experience ever! Efran is my man, and the best service advisor on earth!

Unacceptable. Bought a brand new car from here in December 2019 and paid extra for the warrant . By March 2020 my check engine light came on. Scheduled an appointment and when i arrived it had turned off so they send me back home since the light is off and can not diagnose it. Light turned back on within days went to drop it off at 850am and i get a call back at 345pm saying that they are now diagnosing it and that they will need additional time. I now have yo Lyft or uber to work tomorrow since they do not know what is wrong with my car and keeping it over night. Their only solution was we can reschedule for another day so basically Im screwed because who wamts to drive a 4 month old car that has its check engine light on. Regret having to deal with this service department

Parts department even during moving warehouse were amazing at finding the part I needed even though it may have taken a few minutes longer, they were great! Always have good service at MB Fromm Billings MT, to Sac CA. Their employees are well trained to deal with many situations. Thank you for your service

Mercedes Benz Sacramento repaired the damage that was caused to my Merceds SUV during a service visit. The repair was handled in a professional manner. I will be happy to recommend Mercedes Benz Sacramento for your service needs. Thank you Mr. Jack M.

They were great, as we went in for a coolant issue. We were nicely greated, as we popped in for an urgent issue. The service advisor, Jack, helped us get the part that had failed for our cooling system, helped us install it, and got us out for under $20! We have paid plenty of money there for other, larger repairs, but were very pleased to get the immediate issue resolved.

What a pleasant and comfortable experience. Great dealership. Jeremy really listened to our needs and did such a great job. Jeremy is a family guy and knows the Mercedes business well. You will be in good hands if you go to this dealership. !!!!!!!!!

We test drove about 10 cars before we arrived at MB. From the first time we test drove our car with Mung, we knew we were in for a treat. He knew everything about the cars inside and out. He also has a very laid-back- no-pressure attitude that was refreshing. Then we met Steve. His passion and enthusiasm for his customers and the cars is palpable. He always made time for us and answered all of our questions. His patience is unending. He even came in on his day off for us. I cannot say enough great things about Mung and Steve! So happy to join the family now. We will be back!

I like the service department. The people are polite and competent. The only reason that they are getting the one star is that the person assigned to her car was informed that her car was totaled and he like the sales department just dropped it. I have a complete review separate for the sales department. If you have the time please go through it. Love the cars still drive one. Of all the reviews that Ive been doing for years this is probably the second time that I am Giving a business a single star. Trust me I tried to figure out how to give them a negative star unfortunately there is not a way to do it

We called and made an appt the day before. Brought our Sprinter Van in at 9:00am, Dave Rose said we would have a diagnosis by 11-12. Didn’t hear anything back. Called and got the “Soon... soon”... Kept calling. Finally requested to get our van back as we needed to get on the road as we are traveling. got our van back finally after 3:00pm and they never even look at it. When we arrived, Mr. Rose was defensive about it. We were on vacation. Wasted an entire day. Really bad communication. Good business is all about communication. Don’t string your customers along. Had our vehicle for 6 hours. Did nothing.

Jason H. is the BEST service manager I have encountered. He is knowledgeable and personable, experienced and insightful, service oriented and expedient; a true professional!!!!! I highly recommend MB of Sacramento and their team for sales AND service.

Power window broke. Got it in. Got the control panel replaced and the car back in one day, Excellent service! Service rep John Garcia and his service team did an excellent job! I was pleasantly surprised the dealer had the part in stock and could complete the job in one day. I really appreciate the other amenities, The shuttle to/from work is quick and efficient. A very pleasant waiting area including which includes a Starbucks. Also my fixed car was returned to me clean inside and out.

I never leave a review for anyone as it just takes too much of my time to explain what happened, however when i see someone go out of their way for me, i would do the same. I have a 2015 Mercedes C400 that needed to be checked near the differential as their was a lot of grease buildup suspected oil leak of some sort. i personally dread taking my vehicle in to service on maintenance or warranty work. However Patrick McGarrity went above and beyond took care of my needs. i needed a loaner vehicle and Patrick was able to locate one for me in less than 5 mins, i was sitting in a 2020 Mercedes CLA 250. My car was in the shop for close to two weeks and was starting to frustrate me, however Patrick checked in with me daily which helped ease that frustration a lot and took very good care of me. I believe it is Patrick that is going to keep me coming back to Mercedes of Sacramento to continue my maintenance, warranty and future Mercedes vehicle shopping.

Id like to take a minute and share my amazing experience with Jack Manikoth my service advisor at Mercedes-Benz of Sacramento. Every time I stop by to get my car fixed, he delivers a great service, very professional, he explains very well what is going on with the car, what are the options to get it fixed, how long does it take to get it fixed. Hes always on top of it and sends updates either by text, email, or call throughout the whole process. He makes sure that I get a loaner car, and always return my car washed and sparkling clean! Awesome .....I highly recommend Jack and his service team. Even though I moved to Stockton, Ca where there is a dealer closer to home. But I will continue taking my Mercedes to Sacramento for future services. You guys rocks!!! THE BEST OR NOTHING.....Thank you Jack and your team !

How long is this hold going to last for parts? this is just straight up unacceptable to be on hold for 15 minutes before I even hear a person. bad customer service for such a nice brand.

Great sales person very Patient . Everything we ask for or agreed to was taken care of. Car was washed and ready for us. This is my second Mercedes from them. Having service done on my car getting the loaner car comes in handy. Every time I get my car service they have my car cleaned inside and outside.

Called and asked the parts guy to find a part and he hung up and told me to stop wasting his time....

Sales person was very nice, didnt nag us when we tried to leave. Experience was very nice. I was looking at a C300 and it was nice.

Do not do business with this dealership you will be sorry. I ordered a replacement key and it did not work. They charged me a heads hundred bucks to deliver the key? A total rip off. A friend of mine warned me but, I did not listen. I moved here from Sausalito and need a local dealer for car maintenance. I will not be dealing with this dealership again. I expect honesty, dignity, and courtesy. I guess that is too much to ask. This place reinforces every bad stereotype associated with horrible car dealerships. I never ever got this type of service n Marin County. Simply disgraceful....

Wonderful customer service. Regular scheduled maintenance was completed on my car. Efrain has helped me before and is always courteous and helpful. I take my car to the Sacramento location eventhough I live closer to the Rocklin location because Sacramento provides better service. I would highly recommend Mercedes Benz of Sacramento for service and for purchasing a new car.

Recall was being done and they factored in that I would need a ride home. Very professional and friendly service with a smile and they make everyone feel like V.I.P. . Thanks Mercedes Sacramento!!!!! Great job.

Starting with not honoring the truecar certificate. I called and spoke to a Representative and he assured me before I made the commute from Stockton they would honor the Truecar offer. They did not. What ever you are told they have no problem lying to you to get you to come down to there store. This particular store in Sacramento are not trustworthy. My wife really wanted the car so we did purchase the vehicle. Once we exepted the offer we spent over an hour waiting just to start the paperwork.