Terrible service and questionable knowledge. One of the least friendliest places Ive visited. First appointment was underwhelming but whatever. Second appointment was scheduled with complete availability, they chose the date and time. About a week later they called to change it. The doctor was planning a long weekend. Then received a reminder for the appointment confirming the original date. Confused I called to clarify but impossible to get someone on the phone without an ext number. Time passes and i receive a call a couple days before my appointment from some lady sternly lecturing me on how valuable their time is and she gonna have to let me know when theres an open slot to reschedule. SEVEN months later I get another call asking if I still need the surgery that my Primary determined was the highest non-emergency priority referral. I said yes and was told Id receive a call. Two weeks later I call again. She promised I would hear from them by the end of the week. That Thursday a certified letter of dismissal arrives citing that I havent followed medical recommendations, of which there were none. Throughout this ordeal I was extremely polite and patient. There was no confrontation or anger on my part at all. Complete waste of almost a year! Silly me, I thought Doctors treated illness. I know better now.

My surgery got canceled and reschedule 6/six times in 5 months. Dont waste your time!!!

Very nice and clean. Ladies behind desk were very friendly.

Had appt scheduled for June 7th. Sac ENT waited until June 6th to inform me they had to reschedule due to conflict with my insurance...ok...annoying but forgivable. Rescheduled me for July 6th at Roseville location at 7:30am. I showed up at 7:30, waited until 8:00am before the office even opened, then was informed my appt was actually at different Roseville location a few minutes away....fine I said. Drive to second Roseville location where I was told my appt was actually at Sacramento location...30min away. Oh and Dr is booked for rest of the month of July. In short I had to cancel my appt all together a will not be working with Sac ENT ever again...competely incompetent business. Thank you for wasting my time again.

Not a professional customer service i keep witting for couples months they don’t schedule me and the never respict patients at all I strongly not recommend it please don’t wise your time look for another location

Do not call or go here, you will absolutely regret it.

Typical Walmart type medical.. driven by external diagnostics and paper thin analysis (Google and get better results). If they dont know what is wrong with you at the first visit.. they will not try to figure it out. They lean heavily on your primary care physician so you better have a good one. No depth. In and out in 20 minutes. Want to feel better? Instead of entrusting your body to this place, take your car to a car-wash.

I went in for objects of organic origin exiting my nasopharyngeal passage, a pretty serious matter. Dr. Areen was not interested in the actual issue, but was very eager to look at my ears. It was a very confusing interaction, but I will say, if you need an ear cleaning, this is the place.

Worst experience ever. Office staff are not professional. I asked for an appointment and it took for ever and they didnt call me back to confirm anything. If you need to visit an Ent specialist, do not come to this place!

I had a 7:30 am appointment - first appointment of the day. Doctor walked in to see me at 8:50 for an appointment that literally took 3 minutes. When I asked him if it was common to come into the first appointment of the day over an hour late he just repeated to me over and over that he is a doctor and things come up. I guess thats true which is why I am giving them two stars.

They did a great job with my turbinate procedure. Dr fife us professional and despite a little but of a wait everything was fantastic.

Very bad Employee. They rescheduled three times. Very bad service.

This clinic is playing with patients it has been 2 times they are cancelling my kid’s appointment which I have been waiting for 5 months and the employees are so rude if you talk with them they start shouting my kid’s primary DC said get an appointment as as possible but they don’t care about it they are taking care paper work more than patients and also they don’t have good communication with patients I was there for my daughter’s appointment they said your appointment is cancelled with out letting me know they cancelled the appointment If there was less than one star I would give them

In March, 2020, I was referred to Sac ENT (Exposition Blvd.) for treatment of a severe case of sleep apnea. I was never contacted by Sac ENT to set up an appointment. In July, 2020, my primary care physician re-referred me to Sac ENT. It took an extra call from the physicians office to get me an appointment. When I finally got in to see a MD I was told that despite the fact that I had already had two sleep studies, that a 3rd sleep study was necessary before treatment. I was told that they would schedule this 3rd sleep study and I would be contacted. After waiting for weeks to be contacted I tried twice to reach out to the assistant (Patty Gutierrez) with whom I had been instructed to work. I have received no return call. My primary care physician has tried twice and was finally told that they have nothing on their task list for me. I finally tried to reach out to the Office Manager Tia Costanas. All I get is her voice mail and no return call. Do you people have something against me personally, or are you this blatantly incompetent with all the patients under your care?

I would not recommend Dr Annika Meyer.

The initial visit was very clear and gentle, as my daughter had a good deal of apprehension about the testing. Both the doctor and his staff made every effort to answer Gwens questions and were reassuring all through the procedure. Their kindness was felt from start to finish, which made Gwen positive about doing the allergy treatments to come. Definitely a warm and caring practice !

No interest of helping patients, $$$$ is all they see.

Called many times they never pick up the phone! Left a couple voicemails still never returned my calls! I need my baby’s tongue tie cut, the pediatrician already sent a referral but they have not even processed it yet and it’s been about 1-2 weeks already!!!! >:(

DO NOT contact this office, they take DAYS to contact you back even with an emergency. They also do not use Pediatric Board-Certified Anesthesiologist, and they will not answer you when you ask if they do. Nikki the surgery coordinator will lie about your insurance coverage and will cancel your set appointment without notification- thanks Nikki. When you call Nikki to discuss she will not return your call. The Office Manager Tiffany will also not return your call. The office does not communicate with each other or clean the office. I found the medical rooms to be unclean, dirty and bathrooms are saturated with urine on the floors. Very unprofessional staff and unclean office.

The only reason Im giving this place 2 stars instead of 1 is because Dr. Benscoter and his staff were great and I have no complaints about him or his staff. The issue I have is with SacENT itself. I dont know why Sacramento ENT seems to have a monopoly on ENT facilities in the area because it seems every ENT specialist works through this place. Nobody ever answers their phone here and it usually takes a couple days before anyone calls you back. They misspelled my last name which caused a bunch of confusion when it came to staff trying to find my appointment once I showed up.... my last name is not difficult either. Staff on the phone are often very brash and rude. I wish ENT specialists in Sacramento broke out into their own separate clinics so people wouldnt be forced to go to only one available place.

I really like the office. The doctors are very knowledgeable about different conditions and ailments. The staff is always nice and willing to do anything to make me and my family feel comfortable. Their office hours are also very convenient for check ups.

I have been a patient of Dr. Winston Vaughans for about 20 years. He is THE most talented ENT you could possibly ever find. He and his staff get an A+++++ . I will follow him anywhere for treatment for any sinus condition. He is the best there is!

Katherine schneep is not a knowledgeable staff member and claims to be the specialist qualified to treat my son (nurse practitioner) yet refuses to treat hearing loss of a 7year old saying he just needs behavioral testing when that has nothing to do with his hearing loss unless we are speaking of the frustration that comes from not being able to hear directions given. What a shame this place is..a waste of time and questionable, (maybe even discriminatory), practices.

Dr. Goldfarbs staff was more than helpful. After I had been seen, I called multiple times and his assistant returned my calls quickly and made me feel important. They helped me understand everything concerning my issue more and did an overall great job.

I wasted a few thousand dollars and a few months of my time here to still be no closer to a solution about my health. They are not very helpful or efficient but they are great at billing you!

I found Dr. Groppo very professional and caring. He performed the procedure with the minimum of discomfit. His advice was sound and I left a happy patient. He is the second physician I have seen at Sac ENT and each time I was pleased with the results and left with the impression these doctors care about the patient.

Ive been coming here for years and they have improved my hearing so much. I come here regularly and the staff are always friendly and caring. They do really great work here. I would highly recommend them to anyone who asked.

Dr. Ow is very good one on one with me and all of his patients. I have been seeing him for a couple of years and every appointment he made me feel special. He did a great job with my surgery too.

The employees are incompetent they set an appointment and tell us to be early to do paperwork, this would be fine if they actually made the appointment that my wife took time off work for. I might even had given a better rating but none of this was told to us until we paid for the appointment, at this point they said it will be awhile but we will fit you in sometime today.

Dr. Ow is very up to date on the latest gadgets and medical technologies that are available. He is well informed on new procedures and medicines that are our there. I am very comfortable during my visits and I trust his diagnosis.

My general practitioner recommended I go to Sacramento Ear Nose and Throat. They are very technically based and understand what I needed done to make sure that I stay healthy. They have a really great specialized service that cannot be offered by a regular doctor.

Good

Absolutely terrible experience. Rude Doctors who never keep appointments. I wait months to get my daughter into see a physician and days before the appointment, they call and cancel on me EVERY TIME. Then I have to wait for weeks on top of that to get seen.

If I could give this place negative stars I would!! My 2 year old son was referred here because perforated his ear drum in 2017. They were booked months out. I understand it gets busy. When it got closer to his appointment, they called to reschedule because whoever he was supposed to see would be out on vacation. That was fine with me. Life happens. When the rescheduled appointment (which was a whole month later) was coming up, they called to cancel again. I was a little irritated, but I understand things happen. We rescheduled again. Fast forward to the morning of his third appointment. I received a voicemail saying that his appointment is cancelled because the provider is out, yet again? Does she even work? This is ridiculous. I call to reschedule, and the customer service representative asks to put me on hold while she checks on my son’s account. She transferred me Sylvia’s voicemail. I don’t know who Sylvia is. I never asked for Sylvia’s voicemail. I had to call back because I DID NOT ask to be transferred to Sylvia. I call back again and receive a different CSR who tried to put me on hold and I told her I was tired of this horrible customer service. I said I needed to talk to someone now! She told me someone is before me. I was livid at this point! I told her I don’t care, I needed to talk to someone. I think I’ve been pretty patient, given the fact that I’ve been waiting for 6 months for my son to be seen due to all the cancellations from this HORRIBLE office!! Anyways, she hung up on me. I called back and guess what? I only was transferred to their voicemail system. Do not go here. Do not get services here. THEY ARE BEYOND UNPROFESSIONAL AND SHOULD HE OUT OF BUSINESS!!!

The ENT team was right on schedule; they are sharp, pleasant & professional. The Dr & the PA were adept, concerned & patient. Im impressed & happy.

Had rhinoplasty done here for a deviated septum. The results seemed ok at first because it was a little swollen and formed to looked nice. Later that year I noticed they didnt do anything at all. I still have a little deviation and the side of my nose is not filled in. Still has a dent If I wear glasses I can see the deviation more. Smh. Seems like they only cleaned out my nostrils. What a waste of money. It looks somewhat better than before but not the best job.

It is really nice that they have a lot of locations. There is always a convenient office near work or home. The doctors are excellent too!

I was referred and live about hour and half away but so worth it Dr Mckinnon is a wonderful doc . That staff is gr8 i would tell everyone to go there

I just had my vestibular schwanomas removal surgery with Dr. Benscoter and Dr. McKennan and I’m so glad I decided to have my surgery with them. Dr. Benscoter is really patient and takes his time to explain to me as well as my family. They both came and talked to my family as soon as my surgery was over and while I were in the post-operative room. Dr. Benscoter came and checked on me every day while I were in the hospital. Aj, Dr. Benscoter’s assistant is very helpful and he always keeps in touch with me. I really appreciate everything they have done for me. They saved my life!

I had to wait over 6 weeks to get an appointment. They requested that I have an MRI. I complied. I arrived by Paratransit over 30 minutes prior to my appt. I asked for assistance in filling out their forms which I requested in advance. I am legally blind. The receptionist and Supervisor denied my request and cancelled my appointment. I had to wait over an hour for my paratransit return ride. I invoked the ADA and again they refused. I have several doctors who are delighted to assist me in filling out their forms.People with physical disabilities who are refused service based on their disability should have their licenses revoked. Dr. McKennas enforce his policies. This is not the kind of doctor who follows the Hippocratic oath he took.

I went to Sacramento Ear Nose and Throat for my thyroid. My primary doctor recommended I get it checked out by a specialist and it was a good suggestion. I wouldnt go to any other doctor for work on my sinuses.

The staff is really caring and friendly. I have never had a problem scheduling an appointment. It is a very professional office and I dont mind going to my appointments.

I was referred to Sac ENT for a bad infection caused by a stone in the salivary gland. The first visit was just to examine the infected area and prescribe medication for the infection. After a few weeks the infection was mostly gone. Then Dr. Groppo had the area under the tongue numbed, removed the stone and stitched everything up in about 30 minutes. I was given more medication for the pain and to prevent infection. Never had any issues after the surgery. The overall experience was better than expected. Everyone from the front desk staff to the nurse and doctor were very nice and professional.

I had went to Sacramento ENT for a couple of years and had great results. Everything that I had done went very well. I was always comfortable at my appointments and I was sad when the doctor told me I wouldnt have to come back again because they had fixed my problem. It is a great group of doctors that specialize in ophthalmology.

No recent help !!! I have had 30 years of experience with this place & have had great treatment up untill the last few visits :( Dr. David Evans is wonderful. He did my Jennies adnoids surgery back in late 90s.Some physician assistances are being paid to much money to be in charge of someones health.Thats all I have to say,wont be going back :(

Awesome Laser Resurfacing. Great prices. Dont listen to complainers who are mad because the waiting room time was long. Wait was worth it.

Our 20 mo son had a referral appt to be seen due to his frequent ear infections the past year. His appt was scheduled for 10:45 am and told to arrive at least 30 mins early to complete paperwork. My wife took the morning off from work to take him to his appt and between traffic on Howe/Arden and trying to find the office complex, she arrived at 10:20 am and was refused to be seen because of being 5 mins late to complete paperwork. Keep in mind his actual appointment was at 10:45 and there was still 25 mins before the appointment. That is the most ridiculous thing I have ever heard and the main reason I am putting 1 star down is because the system doesnt allow me to do less than that. I will post how idiotic of a business they are on all the sites I can find and have demanded that a supervisor call regarding this for an explanation of poor customer service/business practices.

Everything that the doctors do at Sacramento Ear Nose and Throat is very professional and personable. The doctors are able to answer all of my questions and explain what is happening to me in a way that I can understand.

Dr. Clutter has been great. Ive been going to him for about a year and a half or two years and he knows what he is doing. The rest of the staff is all very nice and helpful as well.

Best doctor groppo and the best service i get .

Ive only had one visit here, but my appt was made very pleasant by all the employees i encountered that day. Dr. Clutter was quite friendly and very helpful in explaining my hearing situation. Professional all around. Thank you Sac ENT.

Garbage inexperienced doctors and employees. Scheduling is also like dealing with DMV. Except DMV is better.

My basic primary care doctor told me about them. I wish they were closer because they are good doctors that know how to take care of my situation. I would recommend them to my friends and family if they needed specialists.

My experience with Sacramento Ear, Nose and Throat has been superb. I live 4 hours from Sacramento, and was referred to Dr. McKennan for an evaluation dealing with a hearing issue in my left ear. From the initial consultation, to surgery, to post-op follow ups, all have been completed in a timely, very professional manner, with the upmost care. Dr. McKennan’s explanation of the problem, the details of the required surgery and the expectations for the healing process were clear, concise and related in a manner that was very easy for a non-medical professional to understand. I have the highest regards for Dr. McKennan and his staff, and would highly recommend them. As my referring ENT doctor said, “Dr. McKennan is one of the best In his speciality, California or elsewhere.”

Condition misdiagnosed, prescribed medication made my condition much worse. Return visit provided no solution.Went to different Dr, received proper diagnosis and started treatment.My condition has been resolved.I will never return to this office.

I saw Dr. Goldfarb when I went to Sacramento ENT. He makes me feel so comfortable every time I go and really calms my nerves. Hes always really good at answering any questions I have and explaining everything, which I appreciate.

I wish I could give -1,000,000,000,000,000 stars. Dr. Areen saw me for 5 minuets to tell me that there is nothing he could do for my Tinnitus. After my visit, they billed me for $224. They knew I had Tinnitus. All they had to do was tell me over the phone that there is nothing that can be done. I went there expecting to get answers and relief. Now I am stuck with a RIDICULOUS BILL and an inability to sleep because the ringing is so bad...

This is literally the worst place in Sacramento. My babys pediatrician referred him here because she felt his tonsils were too big for a 1year old after being seen by one of ENTs Specialist we were told his tonsils were normal but they wanted to schedule a sleep test, that was back in July. Since then hes been hospitalized and required two epinephrine breathing treatments to open his airways after ENT said his tonsils were normal. They were supposed to have scheduled a sleep study and failed to do so after calling and speaking to their Scheduler she apologized and said someone must have dropped the ball. It is now March and he just had his sleep study on the 8th and wouldnt you know it were still waiting to hear back from them.

I go to Sacramento Ear Nose and Throat for everything. I buy my hearing aids and supplies from there. I also get my allergy shots there too.

I have called and left messages three times with no reply. My PCP told me I’ll have to drive down to their offices to get the ball rolling, so that’s what I’ll be doing tomorrow. Very inconvenient.

I think the nursing staff is what I like the most about Sacramento ENT. There are a couple of nurses that have given me some samples of various nasal decongestant products to try and I really appreciated that.

Schedueled me for an appointment 40 minutes away from me, in Folsom, and I live in Sacramento. When I got to the appointment they told me it had been cancelled a month ago by their offices and that they were supposed to call me to let me know, which they never did. The only reason they couldnt see me is because they dont like to mix their Folsom and Sacramento clients. Now I have to wait 2 MONTHS to be seen again. And this appt was only for a consultation, not even the actual procedure!

My surgery went really well. I woke up from it and healed perfectly. Im glad my primary care doctor sent me to SENT.

They cancelled patient appointment without permission. When we arrive, they not even apologize. They only blamed on us until we argued then they put us on schedule after other patients even we have had appointment before them. Hows pathetic

Operator was super rude! I wasnt even done speaking and they hung up on me. Unprofessional staff

I got a refferral from my primary care physician to go to Sacramento ENT. So I went and I got surgery with Dr. Clutter. He did a fantastic job! I wouldnt be alive now if he didnt.

Basically traveled quite some ways and paid $35 co-pay (who knows what my company paid...) for them to tell me to see an allergist they recommend, who happened to be there yet must schedule another appointment with him. I guess I had to pay because they assigned the wrong doctor to me. Thats one expensive business card.

If I could give this ENT Clinic a zero star I would. I am from Stockton and my husband was referred to the Sacramento ENT for a second opinion. The staff was sooooooo rude and unprofessional. Will never recommend this clinic or come to this clinic again!

Had to call multiple times to get a hold of someone and operators are rude.

I would give it 1 star but i did have one doctor whow as nice for a while tell he found out i had anxiety disorder than it came to be all about that but at first he was an amazing doctor i wish i had him back and didnt change him i was having vertigo still am with no help from them but he thought it was from neurological problem so i had to go see a neurologist who told me it wasnt why i was having vertigo and was told to go back to the ent but since i got a new doctor she hasnt done anything for me she hasnt given me anything for my vertigo and i even allowed my self to have a bad sinus infection again because each time i start to have symptoms i would go in they wouldnt test me and they wouldnt do anything not even give me ibrophen now i have had even pain in ears and they wouldnt give me anything for it i also get swimmers ear every summer and sometimes when i take showers but they wont give me anything for that either o and finally my surgeon he is said to be the best at least that is what i was told i had my nose fixed because i could breath out of it and guess what i still cant breath and it was years ago now and i still havnt seen him since i have called and called but his receptionist is rude and doesnt do her job and i told him but he said nothing about it one good doctor out of 3 and he was only good because he was actually a regular doctor before hand so he knows how to treat his patients with care ima try and get him back because i dont think my sinus infection has went away yet and i got water in my ear and now since my neurological doctor said its not that its something to do with my ent i think he will help because now he knows it has to be something else in his department

Do not see Dr Areen!If you get placed with that doctor ask to be transferred. Im not the only one to have issues with him being dismissive and rude to patients.I went to Sac ENT in hopes that they could figure out what was causing my vertigo. Is it an inner ear problem or something else? At my first visit, after waiting over 2 hours, Dr Areen said that I probably have BPPV and that it patients usually start feeling better within 6 weeks. Thats a lot of probably and maybes. He said there is nothing that they can do, no medicine or ear drops that help, and it will just get better on its own.The second visit I came in because I had pain and pressure in my ears. I was getting worse and unable to walk without falling down, even to get to the bathroom to pee. The vertigo and disequilibrium had gotten worse. The ear pain and sensitivity to sound was intense. He said Stop using foam ear plugs because they are probably irritating your ears and rinse your ears out with vinegar. I kept pushing insistent that there is something wrong. This is not something to brush off, I could have gotten rinse your ears out with vinegar advice off of google.I was perfectly healthy before this happened, I was biking to work and everything. Im only 25 years old, Im too young to be this this sick for no reason.He recommended that I do VNG testing to track my vision with the dizziness. The test results came back inconclusive. It didnt make a difference what position they put me in. My eye movements werent erratic. Which is what I had been saying. That I still have vertigo even when laying down and it doesnt matter what position I am in.I wrote down a comprehensive history of every symptom that occored and when it occurred so that way we could solve it, like a puzzle. He wouldnt even look at it. I was trying to tell him I got worse without any medicine (you have to have no medicine in your system for VNG testing) and that I couldnt walk and my ears were ringing so loudly I couldnt sleep.He kept cutting me off. He wouldnt let me talk or get a word in edgewise. He decided that since the test didnt indicate something wrong with my inner ear that I must be making it up or something. Maybe he thought I was looking for drugs. Maybe he was prejudice against me for my insurance. Who knows. But this guy is a jackass.I made a formal complaint with his supervisor, but we all know that never does anything.***UPDATE I have been diagnosed with migrainous dizziness or Vestibular Migraine, or Migraine Associated Disorder, MAV for short. UC Davis ENT on Stockton Blv was able to figure it out within 10 minutes my first visit. It has symptoms almost identical to Menieres Disease, which interestingly enough Sac ENT should know a thing or two about since they were supposed to be doing a study. Like looking at the difference between a Monarch butterfly and a Viceroy butterfly which only copied its poisonous counterpart. It is the first thing that pops up when you google it. This doctor failed me in every way possible, wasted my time, and didnt recognize what was right in front of him. I recommend to my general practitioner send her business elsewhere. I highly recommend UC Davis ENT, Dr Oh was kind, listened to me, respected what I had to say about how I felt as a patient, and they actually know what they are doing.

Saw Dr. Areen in late June for two enlarged submandibular lymph nodes. Also has several small new lymph nodes all around base of neck. I have Lyme Disease and was on a long list of supplements (not conventional allopathic medicine stuff) from my Lyme doctor.For whatever reason, he said the first lymph node was my salivary gland, being irritated and dried out by one of my supplements. Said he could not even feel the second enlarged lymph node, and was not worried by the other lymph nodes further down.I left feeling relief and went into denial for awhile longer.Then, as more and more nodes came up, I was worried I would end up with another unhelpful doc. Finally saw a great ENT in Truckee in early September, had CAT scan immediately, and lymph node biopsy. Entered UCD MC on October 7 for Acute Lymphoblastic Leukemia. I was quite debilitated by then.I know everyone misses things at times, but I feel he was either prejudiced against my supplements or my (controversial to allopaths) diagnosis of Lyme Disease, and he just wanted me out of there.

I had two operations with Sacramento ENT both were for good reason. I really liked both doctors they were able to answer my questions and treated my problems well.

The doctor was arrogant and rude and did not treat my condition and gave me no relief whatsoever

Friendly staff and super helpful and informative doctors!

Had surgery and got infection two days later had to be admitted to the hospital

Poor customer service.

Horrible

Customer service is not answering the phone

Worst experience ever

Good doctors!