The quality of their products is top notch. However, I must admit a sour taste exists after a quite poor experience with them.I placed my order on 9/28, and it had an expected ship date of 10/18. On 10/18, I had heard no updates so I replied back to the email (which went to the manager, Jenna). An Auto reply was received explaining their delays which I am 100% understanding of. The auto reply committed to a response within 24-48 hours.After hearing nothing back by 10/25, I called up to the store to request an update. The gentleman I spoke with (Cruz?) assured me the order was ready in back. When I asked about when it should expect to ship, he seemed perplexed at first asking if it was supposed to. I explained that yes, I had ordered it with shipping. He told me it should ship but wasnt sure on timing.At this point I again emailed back to Jenna (on 10/25). The same auto reply email was received. As before, I heard nothing back so I called on 10/28 requesting to speak with her. Cruz came back from the hold explaining it was actually my order she was presently looking for and assured me she would call by end-of-day and collected my phone number.I never heard back from Jenna, and this morning I received an auto email with shipping information.Im understanding of our current labor shortages and the constraints our current time is putting on businesses. With that said, communication to your customers is key for us to remain understanding. If commitments to respond to emails and/or a phone call is set, *any* update is appreciated to fulfill said commitment. Even if it means, hey, I dont have an update at this moment but let me work on it and get back to you within x amount of time. Your customers understand constraints out of your control, but will find it difficult to understand neglected commitments to them.

Jared and Jenna are fantastic. I own a small lawn care business and has my branding done here and they did a phenomenal job.

I have been doing business with The Work Ware Store in Saginaw for many years. They do all of our embroidering and much of our screen printing. Their work is consistently very good high quality. Turnaround time on orders is very good. The staff is always friendly and helpful. I appreciate that their people are active in the community and the company gives back to the community making it a better place to live work and play.

The Work Wear Store is amazing! Our business has been going there for uniforms for years and they do a wonderful job. The staff is always very friendly and helpful, their turn around time is quick, and they are priced affordably. Wouldnt go anywhere else.

They can special order stuff for ya if they dont have it stock. Ive had items embroidered there as well. First class outfit.

Everyone was super nice and helpful. Store was clean and easy to find stuff. Wide selection of sizes and styles.

My wife used to order her scrubs from here. Their prices are not very high though it is little more than uniform outlet at Birchrun but the extra drive compensates that difference. Store associates are very friendly and helpful here. We had a problem once and they resolved it in a very professional manner.

Good prices and very friendly

I remember her name but she was very helpful will finding the work pants that I wanted. Will definitely be going back for my carhart clothing.

Always well taken care of. Fun, friendly staff, and quality work.

Great store with grest products!

Workers were great! Very friendly and helpful!

Have American made products and great service.

Great screen printing and embroidery work done quickly and at a fair price.

My man love these clothes for work

Excellent staff. Fair pricing

Friendly, personal service. A great place.

If you want it, they have it! Great people, great products, superb service.

Very Happy with our Clubs order, Will be ordering again.

Very friendly people my work uses them for all their clothing.

Have wonderful work shirts

Good price for good products

Outstanding service and products!

Has everything you need and if its not in stock they will order it for you.

Very dissatisfied, looks like they only cater to the hospital personal

Great hat embroidering

Quickly and nice service

Great