I received both of my packages two (9-23-2021)That were left in the rain. Boxs were damaged, and one wasnt sealed tight. Im very displeased with this kind of treatment. I know for a fact that there protocols in place for such days like today. My boxes could have been covered up to protect my items. Instead they are now ruined. I want some kind of compensation for this. I will post pictures below. VERY upset with how the driver handled this.

Ordered a package from Amazon and was shipped ups. They damaged the package so bad the deemed it undeliverable and decided to ship it back to Amazon. This is unacceptable. Update they have now delivered almost 1000$ worth of product to the wrong address. There response we will be able to deal with the issue Monday. Its Friday so they are going to leave my property which they have no idea where is at this point for 3 days. I guarantee a refund will not be acceptable thus time. How they stay in business is beyond me out of the last 3 deliveries they have damaged one to the point they couldnt deliver it and lost one. 67% failure rate. They do one thing ship packages and they cant do that right.

Out of my 22 years of working this was the worst company Ive ever worked for from HR to the people at the facility. Wouldnt advise anyone go work there. They are unorganized, inconsistent, and very unprofessional on all levels. Huge disappointment.. If I could give zero stars I would..

Always great service and friendly people working here!!

UPS lost the envelope I shipped. It has been impossible to talk to a human to get some advice on next steps.

Got glass for a chevelle. When the driver delivered it there was no receipt, no signature, and the box was open but placed down so no one could tell. Not to mention he left before anyone could inspect it( showing guilt) knowing the windshield was broken. Now Im being told I have to pay for them to pick it back up or drive it to a different city to drop it off for something I paid for and something I didnt break so I can file the claim . Best part is they wont even cover the cost to replace the glass.

Terrible service so far, hope to have better experience with them in the future. Not to mention the drivers can’t seem to be bothered to do their jobs sometimes.

For two years now UPS has been delivering my packages to the wrong address and when I go and talk to them theyre pretty much like oh well with theres nothing we can do about it and then today they finally decided to change my address in the computer but they were not very helpful about it they kept trying to put in the old address the people were not very intelligent they kept trying to insist that the truck my packages were on the truck except that I had already gone and retrieved my packages and they were in the back of my car I would not recommend UPS to anyone ever

Went for a job and so far pretty good. Everyone was nice

Missed my delivery today. Contact the store to get a pick-up time at their location. Drive returned to my office to deliver my package. Above and beyond what I asked for. Thank you!

OVERWORKED DRIVERS! Pushing 70 hrs, working until 9-10PM everyday to come back bright and early again. Cant carry anything for protection so its just ok to get bit by dogs and walk around in the dark! How about hiring more drivers to split up the hours????? U cant have any sort of life working like that and its unheard of. These men and women are essential and should be praised and protected!!! Please do better UPS!

Received e-mail notice that my package was delivered at 3:41 today. I have been home all day but no package on porch, no package in mail box, no package at back door....no package delivered to my house. Cannot contact anyone at UPS...just their poor automated customer service at the phone number provided. Service terrible....worthless. Would give zero stars if I could.

Driver never made scheduled delivery to home. No sticker. Paid extra for the service. This isnt the first time and is one of the major reasons I will continue with USPS. At least that way Ill get my deliveries on time. Even FedEx has more accountability for their drivers.Edit: was supposed to get a call in one hour from a supervisor - that was a lie.

I want to thank each and every ups.employee for their work during this medical crisis. Youre truly great people. I appreciate each and every one of you. May God bless you all. Hoping you all can stay safe.

Friendly staff. Only complaint is they like to cover up my fragile signs on boxes with their labels.

Im wondering who trains them on how to pack a truck for delivery and logistics. I had a very important package coming and I watched them on the tracker be 2 houses down and then in a neighborhood across the street at 11:30. They then spent the next 5+ hours crisscrossing back and forth through the same areas they had just been and go all around my house until I was the last delivery. If they had packed it correctly, I wouldve had my package at 11:30 instead of after 5:30. The company could cut so much time and money if they paid attention to a map. Take a lesson from USPS or even Dominos. Heck, talk to Fabiano brothers around here, Im sure they have a few tips. Unacceptable. Its now 7:30, and still no package. Theyre way west of me. Danced all around me for 8 hours and I will end up being the last delivery when I couldve had it in the beginning.

Always get excellence in great service each time I visit. At UPS they take care of business and ship with care, fast. All delivery drivers are great people & have pride in their work. Thank You UPS for taking care of business.

In and out quick staff was polite ez to get to location

It was like they were trying to hide the service department. It was all the way in the back on the back side of the building. With small signs pointing the way.

This is more of a review on their drivers, then the actual service center itself. The drivers are very rude and hazardous on the roads. I know they have a lot of deliveries to make, but they still need to be obeying the rules of the road. Cutting people off, not yielding the right of way when they should be, etc. And then today, 12-11-19, as I was trying to back out of my driveway, I had a driver stop right in front of my driveway, completely blocking me as he delivered to the neighbors house. He literally could have stopped 20 feet further and let me leave. Ill be sure to only be using FedEx or the USPS from now on.

The service clerk was very helpful and very polite. I will do business with this service center again. They found the best and the cheapest way to ship my product back. Thanks for all your help clerk 05.

I am very patient but my package has been in Saginaw since May 28th @3am! Today is June 1 and I have not received it! And I can’t talk to anyone because of CovId... I understand delays but 5 days in my city????Have you lost it?

The young gentleman was very helpful and exceptionally nice.

Prices an Rates pretty Great

Always quick getting in and out. Employees always polite and helpful.

Cordial counter staff....professional and right to the point without any rude edge at all....she made my stop TOO EASY!....In and out less than 5 mins....Customer service has automatic doors and a simple hand truck to ease bringing in your packages. AIR CONDITIONING felt nice on a 85 degree day....TIP: Customer service is on the backside of the building.....Southwest corner of building....if you found my review helpful please👍thumbs up. Thanks

This is a review strictly on the 800 customer service. The absolute WORST customer service I have ever dealt with. It didnt help that I couldnt speak with anyone who spoke even half way decent English so there was a huge language barrier for everyone I talked to. Ruined ups for me. Probably wont use this service ever again if I can avoid it.

Nice people. The staff seems very happy with the job and tasks at hand.

Very helpful and polite as well as friendly 😊

Went in with a small box and prepaid label. I asked for a plastic envelope to protect the box from getting wet. The man working at the counter stated, Yes you can have one for free, but you have to buy a box first. The box was over $5! Not right at all! Ill never use UPS again.

UPS employee was very helpful.

Pretty fast service giving the time of year. The gentleman finding my package was extremely friendly and helpful.

The person who was working greeted me at the door with Hello can I help you? Took care of my needs right away and I was on my way

Very poor customer service and a lack of communication between different areas within UPS. Showed up to pick up a package after already speaking with customer service on telephone who confirmed that my package was located at the carrier center in Saginaw, MI. I get to carrier center and package is not there to be picked up. Guy working the customer service desk runs the tracking number which also shows the package to be at that location. He calls someone in the sorting area and they tell him my package is on a truck already set for delivery. I ask the guy if they are sure because tracking shows it to be at this location. He reassures me that package is on truck so I leave and go back home. Long story short...I did not get a delivery that day. Had to go back to carrier center to pick up package which had never been put on a truck.

I tried to phone ups for they offer no phone number for the center when I do get to talk to some one they don’t even speak the language ups go to hell.

They are people that provide a great service without hassles.

Their customer reps are friendly but often not empowered to help. I wanted to use my account to ship but didnt have the number memorized and the rep said she didnt have any internet and couldnt look it up for me. This is 2019 folks.

Just past closing time... But thankfully they let me in! Thank you folks!

Fast service. Friendly staff.

Friendly, helpful people!

Sent the package to the wrong address even though it was put on hold at ups on McCarty!!

Had to drive all the way to this location to pick up a package the delivery driver didnt even try to deliver. Customer service didnt seem to have a clue how to resolve matters either.

Staff is always great and they are open later than the retail spots!

Went there for a package...a worker came out talking to the lady helping me. the convo was awkward about personal life and dates and I just wanted to leave.

Ever since Amazon said they were starting their own delivery service, UPS has gotten slower and slower. The only plus is at least they keep you updated.

Great customer service and he is hilarious

Randy works the customer service desk and he is outstanding at his job!

Efficient staff who went out of their way to get a delivery to me early

Easy in and out, not usually a line

This company has kept my very expensive package for 8 days inside their building, the day its out for delivery it gets delayed again and again, after I receive my package I wont be trusting anyone to deliver anything.

Great counter staff, only for drop offs and pickups.

I get some packages need a signature, but if I am not home 2 days in a row at 9am, maybe I have a job! Try after 5 once!

Fast service and excellent staff

Always deliver before estamated date of arival

Slow and talks to there customers even though there is a large line. There was one person in front of me with one package. Took over 30 minutes to get out of there.

Awesome delivery company

This is the local distribution center. I NEEDED to get a secured package. The man who helped me whos name escapes me was very professional.

Great customer service!

Package not delivered to my home. It showed up on a porch around the corner after 6pm. Called ups, they never returned my call.

Friendly and happy employees

Supernice and helpful staff!

Quick service and nice staff

Great service!

Fast friendly shipping

Very helpful staff!

Extremely bad service

Awesome service!

The drivers are the worst they drop off medical supplies late I would never use them again

Cant deliver a package on time 4 day ground turned into 7 day

Great customer service

The postal service is always the way to go.

Great customer service

Quick and easy.

Good service

Friendly and helpful

Good company

Great service

Very friendly staff

Excellent

Good

Professional staff

Very friendly

Pimpin AINT EASY