Price is amazing! Service is amazing! What more can you ask for? I might wait in line for a bit but that’s because they are giving EVERY customer great service. So I never mind the wait! Thank you for making all my transactions easy, fair and fast.

Came in today and picked up a motor for my daughters ford explorer, was given great,helpful friendly customer service. The young gentleman who assisted me was super.He was was very polite and accommodating.I wish I would have thought to get his name.

I got my color code paint for my car and at a amazing price.

Bad service .customer service is super low, they think they are so important and seems like customers doing them a favor to buy and their store .they should hiring more professional people to work for them .

SALES REP H008 / WRTN BY 0683, was the epitome of customer service. Great work, care and fair. Thank you!!

Very easy to work with, accurate parts and great pricing. Thanks guys for all the help !!

Beat place to get good quality auto parts.

The corporation has to do something with this store lkq is a mess the workers spend it on their cell phones and they do not serve customers it is difficult to call this company to order something, I have a lot of time buying from who and they do not fix this mess

It is Friday July 3rd, 2020 9:30 am. I went to go pick up my part today so I can install it. The office is closed. There are no signs saying they will be closed for the holiday etc. I called and nothing on any message as well. I called Jose and left a message as well. My sales person didn’t tell me “hey, we will be closed Friday” either!This is is really unprofessional for such a large corporation!I really expected better from this company and I am frankly extremely disappointed!Mike Tyler

Nice. And clean. However, they are still a little disorganized. Trouble with doing things over the internet.

They need help at the front counter, if you go here you can expect to be at minimum 15 minutes before you are helped if there are others in line bring a book

Worst customer service ever. No one answers the phone and no one returns calls. How do they expect to stay in business if you cant reach a sales person.

A terrible disaster to customer service workers using their cell phones and will not indulge in their work

Difficult to work with and dont back their warranty

Highly recommend. This company take the hard part out of scouring for auto parts. They have new and used options. The used parts sometime require a replacement but that I what you would expect if you were to go pull the part from a junkyard your self. When that does happen there is a warranty or exchange policy that helps. I have worked with LKQ for nearly a decade and they were upfront and when ever there was an issue they were willing to work with me to resolve them. I worked with them on a wholesale end but they also do retail. Great option for auto parts and a market fair price.

Gil from customer service was awesome! Got the exact part we needed without any problems he even got the correct color.

These guys were great 20 years ago, they have since become as expensive as OEM. If you call them they dont seem to care, I was told by sales guy that 20 years ago socks were $3, thats really no excuse for being 2 to 4 times more expensive then all of their competitors online, I was however given great advice .... well get it from them then! And I will AND I will stop calling them for price quotes moving forward .... Your welcome for following your advice .... I will not call again and I will continue to get it from anyone but Keystone....

Bad service

Only place around where I could get an affordable power steering pump for my subaru

WORST AUTO PARTS EXPERIENCE EVER!!! Tried buying a part from them which they had in stock and said that they would ship it to me. I received the wrong part twice after I specifically told them what I needed part number and all. After the big hassle of them messing up my order and shipping the wrong part and having it returned I am still getting a bill from 3 months ago saying that I need to pay for the part that I returned.I understand that mistakes can be made so I thought that I would give them another shot. Once again I had the worst experience ever! Ordered a bumper for a customer that I was in a huge hurry for and they said it would be shipped out and I would see it the next day. After a couple days I called to find out that it hadnt been shipped. Once they promised it to me by the next day again it didnt show. I ended up having to talk to 3 different supervisors before I was able to get the stupid bumper. Once it showed up it was the wrong bumper. I ordered one without sensor holes and they sent the sensor hole bumper. When I called back to ask what happened I was told well we were out of the one without sensor holes so we figured that you could make this one work. Never again will I even think about calling them for anything. Also when I payed with a credit card for the bumper it took at least 3 weeks for them to give ma a refund on my card. Beware with this company!

Came in with a vague idea of what finish we were looking for and Shawna walked us through all our options. She answered a million questions with a smile. Thanks Shawna!

Been getting my supplies here for years and years! Very happy

Not recommend. There prices change by who you deal with. I can call different salesman and get different prices. Last week they quote me 250 on a part. Another local company quotes me 140. So I tell lkq they are way to high and I can get it for 140. Then they tell me they can sell it to me for 140. This happens almost everytime we call them. I got the part from the other company and lkq sold it to them to sell to me for a price lower than 140 so they could make a profit selling it to us. When lkq was upfront and sold us parts at a competitive rate we used them a lot. We buy 6k to 12k every month on parts but spend as little as we can with lkq since they use sale methods that I consider to be shady and underhanded. The last few times I called them it was cheaper to buy from the dealership.

Parts not here like promised! wont order here again!

Ordered used grey window, received green tint. Because I am travelling, I cannot wait for replacement. Price was great, but now have one green window and the rest grey.

Had the parts I needed and not a bad price. Workers could be more personable.

While waiting at the sales counter I picked up on the negative reviews on the LKQ website, but my experience was just the opposite!I needed to do a part swap on a very old invoice (a left side wheel well splash shield instead of the right side that Id picked up in error) and the counter guys went to work. I left the store with the correct part and am a very happy camper!

Services was slow for awile but they have definitely picked up the pace and generally have you in and out pretty quickJeff I think jeff is the MVP here

Very friendly and knowledgable staff. Ordered a part and they had it reserved that day for pick up. I will be doing more business here.

Their sales reps call periodically to ask that I order from them instead of Interstate, so every once in a while Ill give them a buzz to order some parts, but in three years, Ive never spoken to a live person. I think rather than having the sales guys placing outgoing calls to local businesses soliciting services, it may be more beneficial to have them put their phones down and answer incoming calls instead.

It was very disappointed I was no looking for free thing..l was spending my money

LOVE this place. Got really good pricing on car parts after my wife was in an accident.

Got what I needed and super fast.

Chip at Keystone is Awesome to work with! Very good service and saving on auto parts!

They have come through for me with a rare part a few years ago and recently with rear leaf springs for my F-150 pulled, cleaned, and delivered cheaper than doing it myself in the mud at Pick and Pull. Good, honest outfit.

Good place to buy auto parts

Really friendly staff that help you get exactly what you need

Great prices, selection and warranty. People like Kyle and Steve keep this place running smooth

Lots of parts for your vehicles!

Ben, Steven and Andreína are great.

LKQ Keystone has really gone down over the last few years their customer service is horrible.

They take a hour to get one lil part cheap but they take forever and they are friendly but need to speed up the process

Really long wait

Great place to find what you need for your car.

Need additional counter help.

Good car parts! Good prices!

Not very much service expect a long wait when the order was placed hours in advance.

Terrible company to work with. Find something better,guys.

I get having a sales crew that doesnt seem to care about helping or even answering the phone seems to be the normal at this place. Not to mention that getting the right part might take 5 different trys and still take the normal 3 day shipping... which is really 4 days. So please dont tell me its going to be 3 days when you for sure know its going to be 4.

Take 30 minutes for my bamper, so bad service

They need more sales people and staff to answer calls and take orders never seen such a mess for this big of a company. they need serious help.

Waited on hold for 16 minutes? seriously these guys are the worst!

Hard to get a hold in those people, you can not buy from them.

They are getting exspensive

Part was there for a week they didnt call me I called them. Only after i went in did they find it.

I purchased doors for a restoration project they showed up with dents and I have not been able to get a hold of anyone for two weeks still no one has helped

Super Awesome warehouse !!

Great invertory,and customer service

Sell you parts from dead people cars

Pretty good

Great service

Gteat prices

Bad service

Awesome

A very beautiful place