Solid window replacement, thank you for your hard work. My only complaint is that there was still broken glass in unconventional areas (I got broken into, so glass was everywhere) but there was a shocking amount of glass on my dashboard, in areas of my windshield, and more. My windows automatic up&down (pressing either up or down slightly and having the window roll all the way up or down on its own) function no longer works, either. I am satisfied with the new window, but still left with some more work to do on my own.

Had my windshield replaced a few weeks ago. Everything seems great, EXCEPT the fact that my windshield side panel to my car flew off on the freeway follow my service because they clearly did not securely put it back in place. I have e-mailed support TWICE in the last two weeks with ZERO RESPONSE, and can’t even get through on the phone to talk with anyone! If this doesn’t get resolved, I will never use Safelite again. My Wife is getting her windshield replaced soon, but we certainly won’t be going to Safelite if they aren’t willing make this right, and replace my side windshield panel.

I very rarely write reviews. I felt I had to for the sake of someone who would use this company unaware of what they were getting into. I used the mobile service. The tech showed up on time and was friendly. When he went to leave he informed me he wasn’t vaccinated and just wasn’t sure what to think about the vaccine. He said this while not wearing a mask. Think what you will about the vaccine, but to tell me after he had talked to me for several minutes was not cool. If only that was the reason I am writing this review.A couple hours later, I went to pick up my daughter from school and I discovered he had not put my rear view mirror back on. I tried to figure it out, but because I am not a car mechanic failed to get it back on. I had to drive illegally until I could take my car into the shop and have them fix it. The tech was very nice and was baffled they had forgotten to put it back on.But wait, there’s more. Fast forward two weeks and I go to clean off my windshield from some rain and the windshield wipers aren’t working!!! I had rain on my windshield and I could do nothing but pull over the car because the technician did not reconnect my windshield wipers.I just called the local Safelite number and went through two minutes of or all their prompts only to have the operator say….”I’m sorry, we are unavailable to assist you at this time.” I have called back again and it still hangs up on me.This company has been a huge waste of my time and has left me and my daughter in a dangerous position THREE times. I booked them through Allstate because they make it super easy. Allstate will also be hearing about this because I know they want to do better by their customers than this. Do not use this company. They clearly do not have quality standards and unless you take the time to go into their shop or you are booking a new appointment, they have non-existent ways to serve their customers.

Before I say anything about my experience really great people work there! Booked an appointment through my insurance company for a windshield replacement. Brad, the technician found some damage on my sun roof. They worked with my insurance company, after i gave the insurance a call and then they found a replacement part all within an hour WHILE in the process of replacing my windshield. Everything was done super fast. I doubt any place in town could have gotten everything taken care of in the time they did. Chris and Brad were such a pleasure to work with. Really great spot to get window work done.

Daniel the mobile service gentleman that came out was great. He let us know that there may be an issue with rust because if the year if my truck. But he was willing to see and check things out. Lucky there was no rust. He was good at his job and very professional. If I ever have to use safelight again I would do so and ask for him again. Great job and the prices are decent. The location that we went to was on 6200 s and bangerter highway.

Installation and price was a great deal without waiting a long time

Recently raised prices (due to covid) without increasing employees wages. That’s not a company I will support because they do great work and deserve better. Will take my business to Valley Glass nearby and I recommend you do as well.

Had my windshield replaced at the end of July. Booked my appointment a week and a half in advance but they didn’t have my windshield in stock when I showed up for the appointment. It was a daily checkin for 5 days until they had my windshield. Then they installed one that was damaged.I’ve asked for a refund, and Brad said he would give me $150 back to make things right. I’ve been working with him from the very beginning, texting him couple of times a week and have been ghosted. I have been soooo nice and more than fair considering I’m the customer and they didn’t fulfill what was promised.I don’t know if it’s Safelite or if it’s this location, but their attempt to make things right is nonexistent.

I have always had outstanding experiences with this shop but on Saturday Brad truly went above and beyond the call of duty.As soon as the doors opened he was slammed with appointments, plenty of walk-ins and even a semi with a huge busted windshield and a hot load that HAD to get back on the road. Brad took it all in stride and helped me with my window on my beloved Dakota.A co-worker referred to him as the Glass Whisperer and it is for sure true. Brad and his crew represent something I rarely see these days, true commitment to a quality customer service experience. I wont go anywhere else for my glass and this excellence should be recognized.

Definitely call around for quotes before making an appointment here. I got my windshield replaced at Auto Glass Now (3800 S and State St.) for a quarter of what they were going to charge me at Safelite.

The repair guy no showed a Saturday morning appointment, I got a voicemail saying He couldnt locate the address. If amazon and UPS can locate me, this guys phone could too I had to reschedule it myself, they couldnt even call me after no showing my appointment and making me wait for them for 4 hours at my house. I paid extra $ for this service and I regret it. I should have just taken it to the dealer instead of giving these people the business, not even worth it.

The tech was coming out for multiple chip repairs and I was expecting to need a new windshield because of one of the chips. Nope. He said the chip was not as serious as it looks and it is now almost invisible. Good job. Thank you.

Great price. Great service. Repeat customer satisfaction.

Work done well. Accessible location. Online sign up was easy. Only hassles were that it wasnt clear in the online sign up how long it would take to complete the job and the online payment hadnt gone through when I picked up, so it took longer to check out than if I had just paid on arrival.

Replaced windshield. Great to work with. Professional work. No complaints

Service was easy enough, the technician was nice... the pit from the glass damage is as visible as ever though, visually it appears that nothing was done to the windshield. The pit feels smooth now which will decrease long term damage (hopefully?), but the process was so fast that it seems like they don’t care. When I considered doing it myself, looking online, the glass should be cleared of debris first to ensure it fills the cracks and is stable. It appears this was not done at all. This just feels like a slop job. We will see how it even holds up as it was done so recently....

Booked an appointment online the day before. Was given a 4 hour window for the arrival of the tech. Got a lot of automated emails and texts confirming.Then almost 3 hours into the 4 hour window they called to say the tech was sick and could someone else come out later that afternoon.You mean to tell me that given my window started at 8am, you had no idea your tech was sick and not able to work until almost 3 hours later?I dont think so. If they had offered me a discount, I would have taken them up on it, but as it stands, Id rather pay more to someone else rather than reward incompetence and poor customer service.

Super easy to setup appointment online. Repair took less time and was less expensive than I expected. Staff was very helpful and pleasant.

I came in checking prices for a small fill on my front windshield from a rouge highway rock. Manny helped me through the entire process showing off his phenomenal customer service skills. Would recommend this location solely on Manny. 5/5

They replaced my windshield wonderfully but I think during the process one of my windshield wipers snapped off. How would I go about it if Safelite is responsible for the wiper breaking?

I was lucky to come around when they were not busy - service was fast, quality of work excellent. Oh, and they were all polite. I hope I dont need their services in the future, but if I do I will return.

Excellent workmanship and great service. I love the text updates.

I was able to call and get the information I was looking for. Honestly, not everyone was enthusiastic. Maybe it was a bad day but I could tell. I did reach someone ultimately wanted to help me. I would still recommend reaching out to Safelite for a quote. I have done business with them before and most likely will again.

I brought my pickup in on an insurance claim. The glass was improperly installed on top of the windshield clips. I brought it back two times more to fix the whistling and leaking. Each time all they did was shoot a little more caulk into it. It was never fixed correctly.

Mobile service replaced my windshield on 06/24 at my place of work. Hours later after my work day was over I got in my truck and started to drive home when I notice my windshield was cracked. By the time I got home the local shop was closed for the day so I scheduled a warranty online. 2 weeks later when the tech came out to replace the windshield I was told I clearly hit something and it wasnt covered under warranty. My warranty was approved hours after the windshield replacement, I noticed the break within minutes of being in my car on neighborhood streets, I never hit anything. I have been dealing with the corporate offices and warranty department since then and have been told 5 times to expect a phone call from upper management and still have never heard anything. Now its 07/22 and I have pieces of windshield coming off on my dash and pieces missing on the outside. Terrible experience, warranty doesnt exist. Looks like I get to pay for it twice...

I unfortunately had my side window broken by a thief and then a few weeks later a rock chip hit my windshield and caused some pretty bad damage. Doug helped me with my side window and called around to see what our options were, a few hours later Doug was back on the phone with me to talk about how to proceed since my car was a brand new model and they didn’t have my window in stock, the amount of time Doug explained and the cost were right on point. I then worked with Manny on my windshield and he was also very helpful!!!! I really appreciate Doug and Manny’s help and I would definitely use this location again!

One star because this company won’t let you talk to a real person to ask a question. I WAS gonna get a windshield replacement from this company but just so they know how much not being able to look up a location online and calling the number for that location AND getting a real person AT the shop matters.

Cannot get through phone to actually speak with a real person. Impossible to work with. I was given the wrong equipment to replace wiper blades and now I cannot get in touch with a human being (not a website) at the store.

Dropped car off. It was completed in quoted time frame. They did a great job.

Expensive, but does a good job. Warranty repairs on their products is nice to have included.

Safelite is a huge rip off! If you have to pay out of pocket do some checking around definitely do NOT go to safelite! 500 bucks for a windshield for a nissan Altima?? You have to be kidding me! I found one at a great place for 190.00 a great warranty program everything! If I could give them 0 stars I would! Anything to rip you off!

Awesome fast and easy - chip repair free

Great customer service.In and out of the shop in about an hour with a semi truck, one piece windshield. Even attempted to fix the wiper arm. Found out where the problem was though.

This was my third time using Safelite for rock chip repairs, but my first time at the location. They did an amazing as expected. The woman who worked on my car was very detail-oriented and friendly, and the front desk staff was great as well

Half of my new glass was installed perfectly. The other half had glue leaking all over the side. They were able to remove the glue after letting it sit a couple days to cure. However, the removal of the glue caused damage all along that side panel where the glue was leaked. I expect my brand new vehicle to be treated much better then this.After following feedback to schedule a warranty appointment online the system could not find my account information and gave me a phone number to call. After calling the phone number I got an automated message saying they couldnt schedule appointments online right now and no one could answer my call about log in information...Once I went through my insurance to get a direct line to make another appointment the appointment was not made at the location that the glass was installed. Once I did take it to that location the guy helping me was incredibly understanding and resolved the issue very quickly. Updated the star rating to reflect.

My experience at Safelite was fantastic! The team was very helpful, efficient, and very detail oriented! They made a very frustrating situation, easy and stress free.

Dropped my car off to get the windshield replaced and to my surprise, they not only replaced the windshield, but also cleaned all my windows and vacuumed/cleaned the inside of my car!! Thank you!! Highly recommend

Fast, efficient, and Brad was super helpful!

Very quick service and attentive to questions.

I have been working with Doug and Mark over at the Salt Lake store for a month to find the window that fits my car perfectly. They were so incredibly patient and made sure that I was taken care of. The customer service was awesome. I felt like they genuinely cared about my window and satisfaction with it matching. I am really impressed with how professional and kind they were. Many thanks and much appreciation for the hard work and understanding.

Good quality work here. But not taking phone calls because of the virus! Not good!A phone call to inquire about services you perform and do not perform along with a price quote would be nice. Has the virus made you so short handed there is no one to answer the phone?

So grateful for Brad and what he did for my car! Awesome guys here

I went to get my windshield repaired and they were so quick and friendly! They even washed all my windows and vacuumed my car! It was a great experience with something I wasn’t looking forward to go doing right after a long day at work!

First on the list after searching Google . My call was answered by an automated appointment setting recording. It inquired as to what state and city I was in. Never could find my way to the actual appointment setter after 15 minutes, nor could I navigate my way to an actual person. Finally gave up and and called Valley Glass, second on the list. An actual person answered the phone and said they could get me right in. I was in and out in 5 minutes. Excellent company Valley Glass!

Great service! Brand new windshield as good as new! Helpful staff!

They got the job done, and done well 🙂

Front person was great and friendly but after 2 hours of waiting for our windshield to be replaced our car was returned without any of the great service they are know for such as cleaning outside windows or vacuuming the inside. When I asked the person if by chance the windows had been wiped down he replied yes and it was a complete lie because I could see my car and my windows were completely dusty and rained on from the morning. Its the little details that make a difference for customers to come back I wont be coming back to this location due to a lack of honesty from their staff.

Car was broken into but Safelite was able to get my window replaced the next morning. So glad I could get back on the road to home and not have to stay another day.Super nice staff!Clean store.

The best and only auto glass place I use. I had a loose piece of window rubber stopped by and they didnt ask a single question just said pull it in and they had it fixed asap. A1 service!

Matthew did a great job replacing my windshield. Thanks

Easy to make appointment on-line for same day service. They completed the work within the 1.5 hour window they predicted, and they seem to have done a good job. Insurance covered all but my $50 deductible. Waiting area is a little barren, but they have coffee and good wifi. I would definitely come here again if necessary.

Comfortable waiting room.

Did a great job

Scheduled an appointment to have my windshield replaced from 8AM to 5PM. I was contacted twice by safelite prior to this appointment. After waiting until mid-afternoon no one arrive. I called and they said it was not scheduled. It happens that when it gets sent to verification it can get unscheduled. So after wasting the day with the car on hold I had to reschedule another day with another 8AM to 5PM window of service.

Came here through USAA Insurance after my windshield suddenly got a small crack. I was able to schedule an appointment by the next morning, and the service was quick and effective.

Great customer service! Thanks Chad!

Over priced, and too much automation. I wanted to talk to a person to get an estimate. I got a recording and was directed to the website.

Fast and efficient

Updated my review once I was able to speak to someone who could give me a straight answer. Also updating because Safelite posted the absolutely LEAST helpful reply to my message. I wasnt trying to schedule anything. I was trying to talk to a person and have them tell me why I cant get them to call me back about a service that hasnt been completed for five weeks.I had a service done five weeks ago that required follow-up maintenance. I was never called about said follow-up, and Ive had to call every week in the last month to get this to move forward. The stores dont have a direct line, so youre put on hold for 20 minutes waiting to talk to a human, who then puts you on hold to transfer you to your store, who then puts you on hold again. Im tired of the run-around and being told different things each time I call. I just want this work finished.

Ive had two windshield chips and one entire window completely shattered and Safelite has always been incredibly helpful. Ive always been satisfied with my repairs, which are always done in a timely manner. The people at the front desk are really friendly. Also, last time I went to fix my windshield chip, they also vacuumed my car and washed it for me. I was so happy with their service! To top it off, they gave me a free glass cleaner! Great service, and totally recommended.

Those guys were awesome!

This place is a scam. I tried them out because I had a large rock chip that I wasnt confident I could fix myself, and they were close enough for me to bring my car in on my lunch break. I explained to them that I wasnt sure if the chip was fixable, so they had a technician take a look at it. She went and got a manager, and they looked at it together, and then the manager told me they would try to fix it, and if it cracked out, theyd refund my money, so I told them to go for it. They fixed, I paid, they reminded me that if it cracked I could get a refund, and I left. Fast forward a few months to now, and I have a 12 inch crack in my windshield, so I went in and asked for a refund, and was told they cant do that, because its against policy. They only apply the repair price to the cost of a new windshield (and they conveniently charge double what several other places in the valley do for that). The woman at the front desk and the manager I spoke with were both incredibly rude and dismissive, and told me that I must have just misunderstood them because they NEVER make mistakes. The woman at the front desk also tried to tell me that I had gotten a discount on the initial repair. When I pointed out that I was charged the exact price I was quoted (and at that time she had said we charge this price for every chip repair), she said Well, thats our market rate for this area, but its a discount from the national average. Cool, so Ive been getting a discount on my rent since I pay less than I would in NYC? Thats not what a discount is.

Very Serene and feeling blessed for the invironment, thanks beautiful memory Park.

I’m super dissatisfied with my windshield replacement here. For $600 they put a 3rd party windshield in and it has a super ugly logo in the bottom center of the windshield. I’ve never seen a logo in the center of a windshield before so I didn’t even think to ask. I would recommend calling local shops. You can almost definitely get a better price and better looking windshield.

Everyone was so professional and friendly. Windshield was replaced within hours.

Tawny at the front desk is a delight and treated everyone as a friend. Skylar did a phenomenal job on a giant windshield for a sprinter van. They said it would be 2 hour and it only took 1.5. Great customer service and a great experience. I will definitely recommend this location.

Friendly and professional staff. They always do an amazing job.

Great and timely service. Took time to explain work being done and provided exceptional professional results.

Tauni is super friendly and made the whole process pain-free and super easy. Brandon, the tech that came to my work to replace the windshield was awesome and a total trooper! I couldnt stand outside in the wind for more than 10 minutes and he dealt with it for well over half an hour! Thanks for the excellent service.

They are amazing!! Make sure you get an appointment and they will help you in the best possible way. I had to get a couple of Rock chips filled and they finished the job in 30 mins! Also cleaned up all my windows and vacuumed the car for free! Thanks to Doug and Toni for helping out!

5 minutes is synonymous with 1 hour here. I made an appointment and expected to wait 1.5 hours, but I ended up hanging out in the lobby for 2.5. They did, however, leave all of my windows and the windshield squeaky clean.

3 times in a row, all of them horrific. Miss the old Technaglass!

Got a large crack in my windshield unfortunately. They were super helpful with calling my insurance company and handling everything on that end. They had the windshield replaced and all my windows looking clean and shiny in just about an hour. They also threw in some window glass cleaner as well.The service was fast, friendly, and helpful, and Ill be coming back here in the future if I have any windshield cracks.

Why it so difficult to get an appointment with Safelite Auto Glass? Their phone system is terrible. It is virtually impossible to reach the store to change an appoint for installation or set up one for inspection. Whoever came up with this phone systems should be fired. Terrible service.

Safelite staff was great. Very polite and professional. Proud of their work.

Mark did an amazing job replacing our passenger door window. He was quick and answered all of my questions. Quoted this same job to have done at the Jeep dealership and saved myself $150 by hiring Safelite (and they came to my house).

I had my Prius C windshield replaced at this location. Fast service and courteous associates. I love the experience with them.

Stopped by to get a windshield chip repaired. Doug was able to repair it right away while I waited. Very satisfied with the service and repair - can hardly see where the chip was on the windshield.

The mobile service is a better experience. Took twice as long as the said it would. Car was not vacuumed like the mobile guys do. And was not given a glass cleaner like the mobile dudes have done twice before

My wife and I have always used them for our windshields. Consistently great work.

My insurance (State Farm) spoke with them to get me set up, and the company called me and we set a scheduled appointment. Ive never had a mobile service before, but it was wonderful that they came to my home to replace my front windshield. It was a highly professional experience from start to finish and they went the extra mile to meet my scheduling needs. I am SO impressed at how easy to work with and reliable they are! I would use them again in a minute! Plus, my new windshield is perfect! Thank you, Safelite!

It was completely stress free to get the windshield replaced in my daughters car while she was out of town.

Had a big chip in my windshield Brad made it look awesome! So very happy with the work he did! He also cleaned my windows, tightened my rear view mirror and vacuumed the front floors of my car and he also knew that I park by sprinklers and suggested CLR to fix that and he replaced my wipers in about 30 minutes!Thank you Brad!

I had my windshield replaced as well as had them check out a noise my door glass was making. The appointment was quick and they kept me informed the entire time of what was going on. The CSR was so sweet and the technician was very knowledgeable. I will definitely be returning in the future when the need arises.

Recently had my windshield replaced at the Salt Lake City location. It took longer than expected because the installer went the extra mile to clean up some rust that had developed around the windshield frame. He even primed it to prevent the rust from returning. The seals were done much nicer than the previous replacement I had done. No complaints. Thanks for the great work!

Kyle came out today and changed my windshield. Not only were they $120 cheaper than techna Glass. They were also able to service it under colder temperatures which makes a big difference in a place like Utah. I highly recommend Safelite to anyone. Give Kyle a raise.

By the time I got here, Ive visited few others to get my crack fixed. Since the crack is so close to the edge, others said (without even looking at the crack) that III would need to replace the whole windshield.But here, they took their time to take a look at it, have me few options, and did a great job.After all, if the crack continues to grow, they will deduct todays cost from replacement.

I had a large crack in my windshield and was referred by a friend to Safelite. Unfortunately something dropped on the new windshield as they were finishing up and so we had to go back a second time to have it repaired. Bad things happen, and they were very apologetic and were helpful throughout. It is easy to say a company does a good job when everything goes right, it is another thing when something goes wrong. Safelite was wonderful.

Came to me. Great communication. Excellent job.

Amazing service this place has very friendly staff and the explain everything very well. Also while treating my rock chip the tech took on the task of vacuuming my car. Which was my next stop today cause it was bad due to a road trip and had a lot of trash items needing to be cleaned out. I recommend this shop for your rock chip repairs.They also are very easy to get into their shop. This shop also does have the mobile service but I found it easier to come into shop.

Never again, they did not waive the deductible, windshield cracked 9 days later..their response? To bad so sad. I have advised my insurance company to pick the companies that are reputable.. DO NOT USE!!!!!

They fixed our window, and now the front one won,t close right. Also they told our daughter one price to fix her window, then when she was ready and had the money, they raised the price on her. She still has not been able to get it fixed.

I have used Safelite Auto Glass at least 6+ times through out the United States. This location fixed the windshield within 30 minutes (referral #: 082699). I would recommend this location to anyone who need their wind shield repaired.

I dont know about rock chip repair, but they did a great job replacing my window. Made the appointment online, received an email confirmation, text reminder and they were ready for me when I arrived. The cost was what they quoted, the only surprise was the free can of glass cleaner they gave me (I know it was part of the cost, but it felt like a gift). Emailed receipt and all is well.

Having my car window busted out by burglars did shake my faith in people a bit, but after Freddy and Chris spent an extra 90 minutes successfully figuring out a way to get around a rusted bolt rather than just ordering a new window assembly that would have probably cost me hundreds of extra dollars, my faith was restored. They stayed late to get this done for me, and no only was I not charged extra for all that additional labor, they even took off the mobile service fee since I had to drive to the shop, so my bill ended up being LESS than my quote. Thanks you guys

Fantastic customer service! I was in a huge hurry and they did everything they could to make sure I got in and out quickly. They also worked directly with my insurance so I didnt have to worry about it. Fantastic experience.

They took good care of me while I was here, very nice staff! My window chip repair did not take long and they followed my requests with great care and consideration. I didnt have a good experience at a different location, but this location did their best and changed my mind about giving them my business in the future.

They did excellent work. The crack now just looks like a speck of dirt on the windshield rather than a cracked star. Subtracted a star due to not having my appointment ready, so had to come back on the next day.

Promptly repaired a windshield chip. Explained well that insurance will wave the comprehensive deductible for a chip repair Didnt know that. Decided pay myself. They got it done 20min earlier than estimate. They also vacuumed to front seats and cleanedxthexwindows. Sadly company policy no longer gives the window cleaner spray with a windshield replacement. Too bad almost out.

I got a quote online and the final price actually ended up being lower than the quote! The gal at the front desk was nice and let me watch the Food Network while I was waiting. I was in and out really fast. A very good experience overall! Ill be coming back if I ever have the repeated misfortune of a cracked windshield.