Michael was amazing! We went in to the store and they didn’t have exactly what we were looking for so he searched online for something in our price range and desired level of comfort. It has now been over 2 weeks since we went in to look and he has continued to look for good deals for us. He made us feel like we were his top priority. That is customer service right there! He deserves a promotion and a raise!

Went in one minute, walked out the next with the most gasious mattress I have ever come across. Invited some bumble chick over to break it in, don’t think I could return it now even if I tried. Pricing was reasonable, the guy working there was cool. Brought my mattress and box spring out to my car for me. Solid person. But let me tell you about that bumble chick. Daddy issues to say the least. Made me feel grateful for a lot of things in my life. Hit it sideways before I flipped it over. Good times.

Sales process and product was great. Delivery and continued customer service was horrible. Spent the extra for the red carpet delivery. The adjustable bed frame showed up damaged it was either damaged in transit or when it was installed. I had to chase the delivery techs down to get them to come back and acknowledge the damage. They said a new one would be delivered but I had to contact the store. Contacted our sales rep Angelica and she said she would get it taken care of. After repeated follow up I got radio silence. DO NOT GIVE THIS COMPANY YOUR MONEY. Theyll happily take it, deliver you a damaged product and then go radio silent on you. After spending almost $3000 dollars I would have expected much better customer service.

Kathleen did a wonderful job for me, she helped me pick a great adjustable base that I didn’t even know existed or would be as great as it is in addition to the exact amazing mattress that I came in looking to purchase. Not only did she provide great service during the initial sale, she even helped me get an amazing deal on exactly what I wanted! In addition to having a great salesperson I also have relief knowing that in the very off chance should I have an issue, I know Mattress Firm will be able to help me out no matter where I am in the country.

Delivery was quick and efficient. They were able to take the old mattress without issue and ensured the new one was perfect.

Kathleen is the most knowledgeable salesperson I’ve ever worked with. She knew all the details about every mattress and found the perfect one for me. She is definitely a sleep expert and anyone looking for a new mattress is in great hands with her.

Kathleen helped us to find the best mattress for us. We spent good time to make it sure we find the one me and husband can sleep well at night.I definitely recommend to go to the Sugarhouse store.

The sales rep assisting us was attentive and supplied us with good information to help us make the most informed choice possible deciding on our new mattress. I also felt they did everything in their power to give us a good price. Good overall experience!

Will Hindson was so patient and helpful with me. I must have tried out every single mattress in that mattress firm! When it came to ordering my mattress he made me aware of my option of buying a used one since the one I wanted was back-ordered. I still decided to get the new one, but I was thankful he was willing to go that extra step to search my other options! 10/10 would recommend Will!

Great experience, so glad we went to this store. Got ideas, answered questions, great service & a new bed 🤗. No high pressure sales. Michael full of knowledge and text answering our questions ~ thank you

Mark was very knowledgeable and asked good questions to help me make a great decision & quit putting this decision off! Would be 5 stars without supply chain issues & back orders 😀

Friendly, individual, and attentive service. Plenty of brands and models to try. Worked to give us the information we needed to make the best decision and best buy without the sales pressure. If you are shopping for a mattress a stop a Mattress Firm is a must.

Michael was very helpful and conscientious. He offered his time and attention when we were together. Thank you for the support! Tonight is my first night on the new mattress.

Great service and comfy mattresses. We went with a new Purple mattress!

I went in to purchase my second mattress ever. Mike was very helpful and guided me through the differences in styles and brands, the current promotions and various accessories to consider. I ended up with Stearns & Foster Lux Estate with the adjustable base and I cannot wait until it is delivered. Id happily return in the future should the need arise.

Kathleen was extremely knowledgeable about what provides the best night sleep and made sure I got the best mattress for me!

So I walk to purchase matres after letle while a Lady came to my assistance everything looks okSo yeah I make a decision to by the One yes the one I can said I was excited!!At that time same other women walk and stared chatting to the sales person that it was helping me and yes like that she walk away from me and keep ignoring me like if I wasnt there at all 😠yes I was getting mad 😡 as I proceed to ask for my matres that I had my 👁️on it and ignore for the 5 or 6 timeI walk away so mad that I swear to never ever go back in may life so 😡😡 total desapoiment

My husband and I went here to buy an extra firm mattress. Shae, the assistant manager, was so personable and knowledgeable about the store’s products. She gave us great advice and we can’t wait to sleep on our new mattress! Thank you for being around.

Michael was amazing! Jumped right in and let me make the decisions on what I wanted. Worked with me on price and was honest about showing me the best options! Couldn’t be happier!

My experience was amazing! Great help and very knowledgeable about their products. It was great to have someone help me find a mattress that fits my needs!

Very kind and helpful. Thanks

Super fast service, definitely will use them again!

What a great experience! Our sales associate, Shae, was knowledgeable and super friendly. She made us feel comfortable in an otherwise unfamiliar world. We ended up purchasing our first new mattress. It will be delivered soon. We can’t wait. My wife and I would recommend shopping at Mattress Firm next time you are interested in a great night’s sleep for years to come.

Made getting a king size mattress very easy and enjoyable. Found a great mattress and couldnt be more excited about it. Shout out to Landon who was exceptionally helpful

So glad I went here. I was all over town looking for specific pillows. Roxanne at Sugarhouse Mattress Firm was so helpful. She took excellent care of me. Called all of her different bosses, her warehouse and another store. Apparently they no longer sell the specific pillow anymore. But Roxanne and her boss decided they could sell me the floor models. I am so excited and happy. Thank you Roxanne you were a pleasure and I will be back. And I will send everyone I know your way!

We had a wonderful sales experience with Roxanne. She was informative, friendly and we felt no pressure. She clarified what we were thinking so she could make other recommendations and we slowly, methodically made our decision. We were very happy with our experience and walked away with a new bed.

I walked in close to closing time not really looking to buy, just check out some mattresses. The girl there working had me lay on a few beds to find out what firmness I liked. Once we figure that out we went to the back, and by herself she pulled out two full beds for me to try out. When I wasnt satisfied she pulled out 2 Queens for me to try out. She did this all by herself even knowing that I didnt want to buy that night. So we found a queen-sized mattress that I liked and she said she would just draw up a proposal. When I told her I was just going to buy it that night and have it delivered on Friday she was pretty happy.When the mattress company called and told me that my mattress never came in stock in time for my delivery they offered to upgrade me to a Serta. Now the mattress that I was buying was definitely not a Serta. They upgraded me at least $200 to $300 and said that if I did not like the mattress I could return it and have my original choice delivered. I mean come on, how could they have done anything better! My mattress is awesome and they are awesome! 5 stars five stars five stars! If you need a mattress look no further.

Best experience of buying furniture I’ve ever had! The sales manager Angelica went above and beyond to accommodate my current circumstance and get me on the perfect mattress as soon as possible. She was so pleasant to work with and the deals the store was having beat all the big name furniture stores. I’d highly recommend Mattress Firm and Angelica for your next mattress purchase.

Salesperson was knowledgeable and didn’t force or try to up sell me.They seemed genuinely concerned with finding me the right mattress for my needs as well as my price range.

Knowledgeable staff that focussed on what we liked in a mattress and helped us work something out in our price range, what more could one ask for?

My fiance and I were shopping for a new mattress and couldnt happier with our experience/purchase at the Mattress Firm. Our salesman (Sam) was very professional, knowledgeable, and easy to work with. Sam guided us through the various mattress options and helped us make a decision for our needs.

I was pleased with the customer service from Sam. He helped me get the best mattress for the best price possible. Highly recommend going to this place for new beds!

We had an awesome experience at this store!!! The ladies there were so sweet and patient while we tried to find the right bed for my husband and I. Thank you!

I had great customer service from Kelly Waterhouse at the Sugarhouse location. I got the exact beds I wanted and they will be delivered quickly. Thank you.

We had awesome service with Angelica. She did a great job of guiding us through the process. Great service, good price, totally painless.

I’m moving across country and they were will to work with me to make sure that my mattress arrives on the day I move in.

Great, safe COVID protocol. Helped me find something in inventory that I could take home right away! Very helpful.

Sam is amazing at analyzing best fit for beds regardless of ones budget. He is very skilled at every aspect of sleep improvement. There are not many individuals this skilled in any business Ive been to. Whatever they are paying him, its not enough!

The sales associates here were super helpful and worked really hard to find what I needed. I got a super great deal!

Weve bought two beds from this location now and have had great experiences both times! We just recently worked with Sam to find our newest bed and were so excited! He was awesome! Everyone was so friendly and helpful, and it was such an easy process. Great service, selection, and prices!

Shaw was easy to work with and not pushy. Definitely helped us feel educated in what we where needing.

We worked with Samuel. I went in not knowing what I wanted. We gave him a price point and we worked from there. He asked what position we sleep in and recommend which mattress what best for that. Then When I said I have slight back problems he said firmer was the way to go. We found a great mattress and it was quick and easy. When checking out Sam price match an online price which is always great! I recommend this location!

Great service!

Kameron was so helpful! He answered all of our questions, was extremely knowledgeable and carefully helped us get what we needed. A+++

Excellent Service! Stopped in to see what Mattress Firm had to offer. Glad we did. Worked with Alex, a great salesperson. Very knowledgeable, helpful and personable. Attentive, accommodating and great follow-up.Good product selection, good value, (even compared to Macys annual mattress sale).Bob

Shae was very knowledgeable and helpful in purchasing a mattress for my daughter. Great experience.

Michelle in Sugarhouse was very informative. She answered all of my questions very well & really knew what she was talking about. I’m looking forward to getting my new mattress tomorrow! Kudos on the fast delivery as well...

Cola was great to work with! We found what I needed. I would recommend shopping here for your mattress needs.

I had the best experience shopping for a bed. Kamron helped me. There was no push for buying a certain mattress. He helped me get the one that was the right fit for me. I definitely recommend the Mattress Firm in Sugarhouse UT and also Kamren.

Sam, helped us very much into picking our top 2 choices for a mattress. He asked us some questions regarding how we sleep, what type we prefer (soft, medium or firm.) He knew which mattresses were in our best interest and also made sure he gave us plenty of affordable options. He didn’t make us feel pressured into buying one today, gave us time to discuss. Highly recommend!

Amazing experience. We were buying a bed and Sam was super helpful. Not pushy at all and allowed us to really experience lots of different beds. Warned us about which ones were discontinued or didn‘t have a discount. Our son took a nap while we were shopping and they were very allowing about it. But back to Sam, he was so knowledgable, I didn‘t know that there was so much to know about mattresses! He was generous and reasonable while also showing curiosity and concern about what the bed would be subjected to (antimicrobial because of dogs). Thanks!

Went in today looking for a mattress. Didnt expect to walk away with anything since I had visited many places already and didnt have any luck. But Sam was incredibly helpful and listened to all of my needs. AND he was able to keep it within my budget which, as a student, isnt easy to do. He was super easy to work with and provided a student discount which helped even more. Definitely recommend!

Sam was very helpful and informative and was able to change my order seamlessly when I realized the mattress I chose was too high for my existing frame. Very pleasant and professional.

They showed me exactly what I was looking for and got it to me for a great price!

Very helpful staff with excellent customer service!

Wonderful experience at Mattress Firm in Sugar House. We just moved here from San Francisco and Sam helped us get the right mattresses for the new place in time for a house full of guests over the holidays. Big thank you to Sam for being so professional, knowledgeable and responsive.

Sam was awesome and so knowledgeable. we had such a good experience buying a new mattress!

Sales rep Sam was very helpful helped me pick what I hope is right for me.Great sale.All good.

Went in expecting to try out endless mattresses with the criteria we had in mind. Only had to try out 2 as Sam was very helpful and knowledgeable about the kind of situation we had. Easy processing and options for pickup and super affordable and accommodating. Very glad I only had to try 1 matress store, definitely come here before trying anywhere else.

Shae was very helpful and nice while helping me pick a mattress and she explained everything perfectly and was patient with my questions. I would recommend

My wife and I are new to the area and needed a mattress. Sam made the whole experience easy and comfortable. He showed us mattresses at every price point, explained the differences thoroughly, and helped guide us towards the right mattress with zero pressure. Id recommend anyone go see Sam for a new mattress.

First rate business with excellent customer service.

I was in desperate need of a new mattress. I had specific wants, and a limited budget. Walking into the store on Sunday afternoon I wasnt expecting to leave with anything, much less my exact wants and needs. Kelley was amazing. He listened to my needs and my budget concerns and got me out of there with exactly what I wanted and more! My mattress was delivered yesterday, the delivery crew was polite and professional. I slept better last night than I have in years. 10/10 would recommend this company and location.

We walked in and were immediately greeted at the door by Sam and David. Sam worked very hard to educate us on the best mattress for our needs. We learned a ton and walked out with a great deal and a new mattress! What an awesome experience!

Very easy purchase and return experience.

Sam and Tyler were amazing! They helped me find exactly the mattress I wanted at exactly the price I wanted to pay. They even comped the delivery charges after a small snafu! I can’t recommend these guys enough.

Me and my fiancé went in today to buy a new bed. We had Samuel help us out and he was very knowledgeable about sleeping positions and which firmness should sleep on what type of bed. I would highly recommend coming and seeing Samuel if your in need of a new bed while saving money in the process!

We had a good experience with the manager, Sam. He was very helpful and knowledgeable about each mattress and pillow while we were shopping. He wasn’t at all pushy which was a nice change.

Been looking for a bed for months finally found the one the sealy hybrid silver chill and Sam was able to help us find it as well as find an extra bed to help the family sleep I have not found a place that has walked us through the process highly recommend mattress firm and Sam here in sugar house even go out of your way to come here so friendly kind and knows how to treat the customers with a full house he made sure everyone was taken care of even gave you time to look and fell the beds 10-10 would recommend

Alyssa was wonderful! So knowledgeable and kind - helped us get the bed we wanted. Didnt feel pressured at all. Overall super happy and excited!

Best customer service ever. I was in and out in under 15 minutes. They started by first answering their phone and letting me know what they had in stock to accommodate my needs. With covid there are many businesses impacted with new rules, hours, and limitations. I didnt feel liminated here and felt my safety was in consideration. I didnt require anything super fancy and was delighted that they responded with direct answers. I didnt feel pressure to buy anything extra. Fabulous place and their warehouse was 12 minutes away and an easy load up procedure. Would recommend this store to anyone.

I hate to write negative reviews, but being the kind of person who heavily relies on reviews, I felt compelled to share my experience. I ordered two twin XL box springs for my new king bed, and they kindly were able to offer them for pick up the next day. When I when to the warehouse the next day for pickup, the guy at the front could not have been more disheveled, asking if I had a pen to sign the waiver and leaving orange Cheeto finger prints on the receipt (i could see the big bag of Cheetos on his desk). He then gave us the two box springs and we were on our way. When I got home, it was obvious one box spring was the wrong size (way too long). When I called the store to try to remedy the issue, the salesperson tried to convince me I must have a nonstandard bed. Why would one fit and the other be too long if I had a nonstandard bed?! Finally, I measured to two box springs - not only was one too long, one was 3 inches narrower than the other. The sales person finally conceded that the warehouse must have given me one twin XL box spring and one for a California King! He then told me that I would have to drive it back myself to get a new one, even though I tried to kindly point out this wasnt my error and they should correct it by delivering me the correct size. The sales person said this was not possible that day or even the next day. Since I couldnt sleep on a bed without the box spring (due to the type of bed) or only with one box spring, I drove back to the warehouse to make the change myself. While the ability to pick up a box spring same day or next day is great, the service is seriously lacking. I wasnt even asking for discount for the extra hassle, I was asking them to meet me half way. It just didnt seem right.

My fiancee and I recently went looking for a new mattress and box spring for our new apartment. We found some great deals online at a few different stores, but really wanted to go feel the mattress for ourselves before we bought anything. Dennis at the Mattress Firm in Sugar House was so great to work with. He first made sure we knew what we wanted. He then talked a little to us about how to fit it in the budget and by the time we walked out we spent exactly what we wanted to for the mattress we wanted and more! It felt like Dennis was really a friend trying to help us out rather than a mattress salesman, and we had only just met the guy. Needless to say we will be shopping at Mattress Firm anytime we need a mattress in the future. Great service, great products, all at a great price. We even had an issue fitting our queen size box spring in our apartment and they let us exchange it for a split box spring without any questions or any extra costs. Great experience!

Very pleasant and knowledgeable sales person. Christopher was very professional and had answers to all our questions.

This place had been so great to me!!!! Great deals on two beds!!! Sam was so respectful and helped me find the perfect bed for me and my little girl.

Kasi helped with me pick out my bed and I’ve been very happy with it. She was really patient and helped me find a nice bed at a good price range. I was actually going to buy online, but I feel like a got a much better deal, plus they are picking up my old mattress. Good experience, would recommend .

Sam was very helpful and knowledgeable. He listened and found us what we wanted without any upsell. Highly recommend.

Had a good purchasing experience with Kasi, definitely low-pressure with a good understanding of what we were looking for. Maybe a bit too many marketing buzzwords for my taste. Actually buying a mattress and scheduling delivery was straightforward, hopefully it goes smoothly!Delivery went exactly as planned, we ended up receiving the mattress just a couple days after buying it. So far, couldnt be happier!

Sam was helpful and knowledgeable. We left the store feeling confident in our mattress decision. The store has a kid station with toys that kept our toddler occupied.

Awesome help by Sam! Spent lots of time trying out all the tempurpedic! Ended up with THE perfect firmness & coolness factor! Thanks Sam!

Michelle was awesome not pushy at all very good sales person was completely satisfied with our experience

Sam was very knowledgeable about the different types of mattresses. He also explained the use of an adjustable base. Good purchasing experience.

Great buying experience! Sam helped us find the perfect mattress for my wife and I! Would definitely recommend.

Sam was super helpful helping us find the perfect mattress for our guest bedroom and also for in our price range! Highly recommend!

The sales rep. went above and beyond to accommodate our needs.

Went in to the Sugarhouse location needing a new bed and from start to finish Sam was amazing! He was not pushy and answered any questions we had. If you need a new mattress I definitely recommend coming to sugarhouse and asking for Sam!

Needed a new mattress after moving out of state and Sam hooked me up. Very professional and knowledgeable. Highly recommend

Sam was super helpful and found us the best mattress for our price range. Great store!

Sam is the best. Super knowledgeable and easy to work with.

Sam was so helpful and knowledgeable. He really worked with our price point and made sure we found the perfect mattress!

Awsome experience Sam was awsome.

I really enjoyed my experience. I went in with little knowledge and they helped me figure out what was important and gave me a range of options. I was helped by Dennis and he was very accommodating to my needs. Would highly recommend for someone who want to purchase a new mattress and wants a casual experience and helpful experience.

The store manager Dennis was great to work with. Very knowledgeable and helpful. We were looking for a mattress for our daughter and he helped find the perfect mattress in our price range. I will definitely be going back when my wife and I are looking for our own mattress upgrade in the near future!

Sam provided amazing assistance in helping us select the perfect Tempurpedic mattress. Thank you so much for the assistance!!!

Jordan, the associate we dealt with, was extremely knowledgeable and provided a pressure free environment. We had an overall great experience and purchased an amazing mattress. Pricing was awesome and they offered great incentives.

The gentleman here was very nice! Gave us a great deal and let us try out different mattresses to find we both liked. Ive always gotten my mattresses from mattress firm and always will.

I had a great shopping experience here. Kasi was super professional and helpful; she gave us all our options and found exactly what we were looking for. They are all really friendly at this location and the price was right.

Jordon and Kasi were outstanding. We were in a pinch for same day delivery and they bent over backwards to make it happen for us. Great mattress, fantastic service and very competitive pricing. We will be back.Thank you for being the least stressful part of our relocation.

Great experience. Walked in and was greated by Sam. He helped us get the right Tulo. Super helpful and friendly.

The sales staff was friendly and worked with us to find what we wanted and needed.