This service department is honest unlike the Bountiful location. Beware when going to the bountiful location (which is not connected to this Nissan dealership). I would rather drive the extra distance and to another county to go to this location where they are honest, accommodating and truly care than go to Bountiful Nissan. This place is legit.

I went in for routine maintenance and when I left my dash lit up like a Christmas tree. The service manger Oliver had the car readmitted immediately and Brad and Ammon were amazing to communicate with while they worked on my car to resolve the issues. I appreciate them a standing behind the Nissan and Garff name. These guys are the BEST!

Frank was amazing! He did such a great job and made sure all my questions were answered! No pressure! Definitely will be referring all my friends and family to Frank and Ken Garff Nissan. Thank you!

Frank Arman did a great job, would definitely buy a car from him again. Was willing to listen and address concerns with no pressure. Thanks Frank!

The salesman Tyler and the finance director Skyler are the best people to work with!!! Tyler took care of me and got me the vehicle I wanted and Skyler was able to lock it in at the monthly price I had set for myself. These two are the best!!! Tyler’s customer service is above and beyond any other salesman I’ve encountered.

Purchased a vehicle from these guys and it was an awesome experience. Went to a couple other dealers and had the typical horrible experience, pressured, and giving the run around. Ended up with Ken Garf and my sales associate Tyler went above and beyond helping me find the right vehicle for my needs. No pressure, no run around and quality service in finding my new Pathfinder. When we settled on my Pathfinder Tyler brought it to me to do the paperwork and picked up my trade in, saving me the 30 minute drive. When we ran into some issues with my trade in, Skyler from the financial department went above and beyond to sort it out with no extra cost to me.Overall it was the easiest and most enjoyable experience Ive ever had when buying a new car. When it come time for me to get another car there is nowhere else I will be going to. I definitely recommend ken garf to anyone looking for a new car. Go see Tyler will make you experience easy and care free.

Between the gentleman at the Service counter and the Service Tech, the communication was beyond my expectations. Both were friendly and willing to assist in any way needed. I appreciated the video and explanation of what they were inspecting on my car. The waiting area was open and comfortable as well.

They sold me a brand new Nissan NV. Brakes started to squeak and they could NOT fix the problem. Tim Dahle Nissan in South Jordan was able to help me. I will not be purchasing a vehicle from Ken Garff again.

We had the most wonderful experienced with salesman Tyler Ford at this location! I couldnt recommend him highly enough! He made the whole process so easy, and went above and beyond to help us find what we were looking for. Best experience weve ever had!

Amazing dealership! Definitely the most helpful and friendly staff! It was my third time doing business with Ken Garff Nissan Salt Lake City and as expected they gave me an outstanding service!My first experience with them was on 2017 ( I leased a 2017 vehicle ), the second experience was on 2018 ( I purchased a 2018 vehicle), and the third and most recent experience was on July 2021 ( I traded my 2018 vehicle for a 2021 vehicle). They were fair and square throughout the whole deal.Both the salesman Jackson Johnson and the finance manager Diego Silva were excellent! They were very knowledgeable and good listeners. They paid attention to all my concerns and requests and addressed all of them accordingly. I felt comfortable and confident that I was getting the best deal possible. Thank you so much for all your help!

We had a LOT of work done to our daughters Nissan Rogue - including a new transmission. The work was done quickly and we were made aware of every step of the way. Totally blown away by the video Brad sent showing us everything that needed to be done - Ive never experienced that type of thing before and found it incredibly helpful. Spending as much as we had to spend was a much easier pill to swallow with the incredible customer service and attention. Bravo, guys!! Hope we dont have to see you for a hot minute now that we have an almost brand new car, but it we are thankful for your service and guidance! :) 10/10 recommend!!

Jackson wad amazing! He not only understood my needs, he had everything ready and under the price I told him. Truly a caring and amazing dealership that seems to care about their customers! Thank you! I highly recommend this dealership and ash for jackson!!!

What a great experience! This is one of the best dealers in Utah. I was never pressured to buy anything and they got me a better interest rate then my credit union.

I was really impressed with the communication that Ken Garff Nissan made! The representative Daniel did a great job to fill me in about everything that was happening during the service. The minute I dropped off my car, I didnt have to wonder how much something would be or what they were going to do to fix my car. It was a quick fix and everything went smoothly.

I needed an emergency oil change. They fit me at 7 am, did the oil and tires, and replaced the rear breaks that were below 2mm, all by 8:30. In and out and on the road to Colorado Springs. Great team!!

Love this joint. They treat me right. Love my dog and took care of the high roof when I had it

We got such a great deal on a Nissan Leaf here! We were extremely impressed by the sales manager and his transparency. Other dealers were playing games and I am ultra sensitive to this slightest dishonesty. This was honest, straightforward and easy! Jessen our sales person was great also.

Well I just got the car this is the first oil change and check up it was good the made a video and it was a nice experience

We worked with Jesson and he was great. He communicated well with us, didn’t try to upsell us on anything outside our price range, and helped us get a great deal on our new car. We would definitely recommend him and Ken Garff Nissan to any friends looking to buy a Nissan!

I am always treated with respect and the guys take care of my Nissan with care. Thanks, Brad and your crew for all that you do for me and my car to keep it running the best

Everything was Great! They fully explained every detail that my car was being serviced for

My car was having some transmission issues and was still within warranty; I had heard that it was difficult for car owners to get the warranty, though. Daniel and the technicians at this dealership worked very hard to ensure that I got the services I needed and were able to get my transmission replaced under warranty. I am so grateful for their help and the care they gave me; an outstanding experience!

Excellent experience! Our salesman was very kind and didn’t push us into anything we didn’t want to do! I would highly recommend!

The team at Ken Garff Nissan in Salt Lake City worked not one but two miracles for us. Were missionaries from PA and needed a 12+ passenger van. Miracle 1: Due to the recent chip shortage, they were the only team across America able to find us one. Within one days notice, we flew to Salt Lake City to pick up a beautiful, barely used 2016 Nissan NV Passenger Van ready for us to drive away. They even installed a towing package for us with no notice at all. Miracle 2: At no fault of their own, our Vans radiator broke driving it back home to PA in 100+ degree weather. They worked with another Nissan Dealer to get us immediate service and paid for all of our towing and repairs. Honestly, we couldnt have worked with better people. I have tears of thankfulness just writing this review. Going forward, we will fly to them for all of our vehicle purchases and we recommend you consider the same!

Great dealership. After almost buying from a different dealership I was glad I came here. It was refreshing to get solid numbers and true pricing. They did add a theft protection charge I didnt expect when seeing online prices, but its probably worth the 5 years of theft protection service that comes with it.

It was a great customer experience. Frank Arman was very helpful with options for a first time owner.

Good treatment during waiting time which was also reasonable and a free car wash coupon at the endExcellent Nissan service

Greta has always been great to work with. This is our 3rd car purchase with her and there will be more in the future. She listens and helps us get what we want in the price we can afford. All the staff are also very welcoming and helpful. We LOVE our new car and look forward to working with Greta for many years to come.

I was told it would take an hour, and it took almost twice as much. I do not have a problem waiting, my issue is with people, who do not communicate any changes. I felt ignored.

As is usual with this dealership, the customer rep is very knowledgeable and personable. Theyre always pleasant to interact with.

I just bought a used car from Ken Garff Nissan today, and had a great experience. Kenzie really went out of her way to offer me a pressure-free process, was patient and accommodating with all my questions and concerns, and got me a great deal. I cant recommend her highly enough, especially since buying a car can be so intimidating. I really felt like Kenzie was my ally, and I was as comfortable as I could be while making such an important decision.All my previous experiences with Garff (Honda and Mercedes) have been great, and they have definitely earned my loyalty.Great job, everyone!

Frank Arman was amazing. He was attentive and thorough and really helped us out.

Thank you, Greta! Thank you, finance Jeff! I got so much more car than I was expecting and I’m simply ecstatic!!! 🤩. No sales pressure. Assisted to find exactly what I was looking for. Financing found me the lowest interest rate. Just couldn’t have had a better experience. I’ll bring you my business again!❤️my new Nissan Rogue

We had a really great experience at Ken Garff Nissan. Jackson Johnson was our sales rep and he was exactly what we like in a salesperson... honest, genuine, and chill. He clearly cares about the customer experience and works hard to make sure it is positive. Skylar in finance was also great and helped us with knowing our options for wear-and-tear coverage on our lease.

Daniel the service technician always takes care of us and makes us return for the good customer service that’s why I will be buying my next Titan from Ken Garff Nissan downtown.

Was great working with Sam and Jackson. Would have been nice to know ahead of time I was being quoted on a demo but that’s whatever in the long run. Skyler was also easy to work with.

Our salesman Paul was amazing. We were buying an inexpensive used car for our teenage daughter. We had put down a deposit on a car that turned out not to be right for us, and Paul spent a good five hours helping us find another vehicle so we wouldn’t have to eat the deposit. He even drove us down to another lot owned by the same dealership on the far other side of town. This was not an expensive purchase and because of this, I’m guessing the commission on it wasn’t huge. Regardless, we got the white glove treatment the whole time. Paul did everything he could to ensure we found exactly the right vehicle at the right price and was incredibly patient with us. He was also just a straight up really good guy. After a bad experience with another Nissan dealer in town, these guys hit it out of the park.

I appreciate prompt attention of the serviceman. He was great and knowledgeable! Thank you!

Fantastic customer service, good attentiveness to customers, very friendly service department, and very clean. Prices are competitive as well. Would definitely buy from here again.

Thank you for picking up and dropping off the car; that in itself removed a lot of pressure.They checked all my concerns and overall it turned out much better than I had anticipated. My favorite part is the video sent showing the problems. David kept me informed the entire time. I really appreciated it.

It was amazing as always. Brought my car in, they had the lube oil and filter done very fast. Super friendly!

Did an excellent job. Made sure I got all the needed discounts and gave a great deal. No pressure and did a great job.

I didn’t buy a vehicle there but was impressed by their service. Greta treated us great!

The service Daniel provided was top notch. He kept me updated regularly throughout the entire process. He listened to my needs and was very accommodating.

Regular oil change and tire rotation. The service technician was prompt, courteous, and thorough.

Was able to easily schedule the appointment. When I arrived, Brad got me right in and I was surprised at how quickly he and the team completed the service. They even made sure I had a minor recall taken care of! I was in and out very quickly.

Very friendly! No harassment. Came to get a quick charge and they promptly moved vehicles around so I could do so. Highly recommended. I prefer the Ken Garff Nissan in Riverdale as there stations are easier to access, their staff is more prompt and friendly, and they have fresh fruit in their waiting area.

Service advisor was great, service tech was great. Work was done very well and very quickly. Communication was excellent.

Had a great experience with our purchase, little over 2 hours from walk in to walk out. They also delivered the vehicle to our place after washing it. Friendly place, with no pressure sales, and very helpful staff. I want to convert the van for seats and the pats department gave me the drawings and part numbers to order. Best car shopping experience.

The sales person I met with, Vlad, was awesome, and I have absolutely no complaints about him. My problem is that the car I bought has a bad transmission, which needs to be replaced, per Ken Garff Nissan in Salt Lake. A car with such a problem should NEVER have been listed for sale before the necessary repairs were made! But, instead of taking care of the problem, you chose to just pass it on to the buyer! Legal? Yes. Ethical? No!

They were very thorough. I appreciate that.

I had the BEST experience purchasing my new Nissan Rogue from Ken Garff Nissan. Everyone was so friendly and helpful from Manager Anthony to Sales Associates Frank, Harold and Jesson to the Parts and Service department taking their time to provide me with EXCEPTIONAL customer service! Thank you all for the best buying car experience ever!

It was a horrible experience. I went in for a recall. They scheduled me for about a week after I called them in order to make sure I had the parts. When I got to the dealer they noted some other items which were not necessary and would have been far cheaper elsewhere but since the car was in I got the work done. At the end of the day they informed me that I would need to come back to get the recall done because they didn’t have the parts for the recall. A complete waste of time and excess expenditure and they didn’t do the work.

The experience was awesome I new the truck I wanted went in talked to Jackson got approved and was out of there in awesome time

Friendly staff and they were quick!

Overall one of the best experiences I’ve had at any dealer. NAP In Taylorsville were very unprofessional and LHM Honda was very pushy for the sale. Nick and Skyler really knocked it out of the park over at KG Nissan. Didn’t feel any pressure, they were very polite, and even after I paid and left with the car Skyler called me saying he was able to get me a lower rate. They take care of their customers when looking at cars and even afterward you buy. Hats off to you two!

Several services performed. Lyft provided for all my errands. My car was ready just I got back to the service center. Worked out perfectly.

This location has an amazing new quick charger that’s fast and works like a dream. Would recommend stopping here to charge over just about any dealership

Frank is awesome. I already got my vehicles there and I Really recommend this place. Professionals and fast people working to help you.

THis was by far the worst customer service. My husband went in and was treated HORRIBLY BY both the girl at the desk and the manager. The manager came out and tried to scare him and treated him so awful. We have had problems with our NV 3500 and they couldnt find it. We needed a rental and he was fighting with my husband on who was going to pay for the rental! It was absurd! Our van is still making weird noise, and they didnt fix the problem. ITS BRAND NEW! We were definitely not impressed with the attitude and treatment we received as customers who had just purchased a very expensive vehicle. We buy all our vehicles from Garff, as we know the Garffs personally. And we were very disappointed in our experience here.

Ammon was very helpful from the start! All the repairs needed were completed way faster than I expected!!

Sales staff were very polite, patient, and friendly. I expect to be leasing from them in the very near future.

I worked with Jesson to purchase my 2021 Rogue and it was a great experience. He listened to my concerns and was responsive. I did not feel hassled or jerked around. Everything discussed was transparent. I would buy a vehicle from this dealership again!

Nice auto dealership. Good choice for your next vehicle. Tidy inside & out.

I had the pleasure to work with Nick Reynolds. He was very helpful and very knowledgeable about the suv I was purchasing. He is an absolute wonderful customer service agent.

I took my care to get fixed at ken garff nissan in Salt lake because my A/C wasnt blowing cold air they told me it was probably my Freeon but i told them i didnt think it was that so they filled it up and it worked for 2 days and they charged me $300. It quit working so i took it back and they said it was the condensor but i had extended warranty so i asked them if they were going to refund me back my $300 i had payed for something that wasnt caused by the freeon which was the condensor and they said no we had to fill it anyways so you are still going to get charged for that, i asked to talk to the person in charge to get my money back they said they would have him call me back and i never heard from them again. so much for how they treat there customers cant even respond a call back. i will never take my car there again.

Sales people were very professional and not pushy. They were straight-forward and honest. Drove back from Utah County to give them our business. We really enjoyed our time buying a car here.

Kensie .and everyone that was involved.were and still are super awesome.great experience very helpful no pressure .I asked for a particular car .she delivered .Finance dept also very awesome thanks, to everyone

I spoke to the service people in a normal indoor voice and two of the service ppl kept arguing with me and talking loud and aggressive acting like they were to busy to help me I could tell they were getting angry

Got me a very fair deal on a 2019 frontier, especially for a first time buyer. Sales staff was professional and helpful, especially Jesson. Definitely no complaints at all! Would recommend for sure

Greta, one of the salesperson there, was super nice, we loved having her. We were in a bit of a hurry that day and she was so understanding that she made sure that all of the paperwork signing was done quickly but made sure everything was done correct and in order. I would highly recommend her to just about anyone who comes to KGN. Dear stranger, if you so happen to be reading this, and also plan to look into buying a car at Ken Garff Nissan, Greta O’Brien. Just head inside and ask for her. Her hospitality game is on point! Next time I come in, I’m heading straight to her office.

I bought a car from Greta. Best sales person Ive ever dealt with when buying a car. Great service department and support staff. I strongly advise that you visit Greta when youre ready to buy a new Nissan or certified used car.

I bought a 2020 Hyundai Elantra and it was like new! I got a great deal, a great financing experience, and great service from a very friendly and helpful staff.

They were very friendly and attentive during the purchasing process. Now that we need their assistance with an issue post sale, the same quality of service of course is not there. We should not have to keep calling back because we are put on hold and the line mysteriously disconnects. Once, understandable but multiple times suggests it is deliberate.Update. I went back to this lot to potentially trade in a vehicle. Figured I’d try to work with them again. The numbers didn’t work out and that is not an issue. The sales person I met with Frank, is awesome. However trying to deal with this company when it is not related to a sale is an absolute joke. I’m trying to cancel a GAP waiver so I can sell my vehicle to a different dealership and instead of getting the help that is needed we get “why didn’t you call months ago”? Great question we’ve been calling to get assistance with a lost title that eventually required help from the DMV. No one here was able to give a clear answer but they have giving the run around down so it should have been expected that getting help with the gap waiver would be the same song and dance.“We hear you”.....if you are making a purchase.

Jesson was very fun and personable. Communication was great, all of my questions and concerns were addressed concisely and professionally. Ive had many car buying experiences and this surpassed them all. Thanks again Jesson and team.

My experiences with Ken Garff auto Nissan Salt Lake, has been nothing short of horrible I’ve come to visit them about a problem with my seat in my new car twice and they said they would get the part for me and repair the car I go there and wait for one hour and they come out and say all the parts wrong we have to re-order so I still have a bad problem with my seat then they promised me that they send a license for my car in the mail and I’ve had to get a temporary license for twice for two months and still I have not received my license plate it expires tomorrow and they haven’t done anything to help me they told me to come back Monday and if I got a ticket in the meantime they would pay for the ticket and it wouldn’t go on my record I don’t think that’s very ethical…!

Wonderful experience Ammon was great he helped me a ton and he was understanding to me having Covid and I missed out on my next oil change the entire staff was very respectful and I loved it I recommend anyone to buy a car here and get a car serviced here

Phil was great. Our experience was wonderful!

I was attended to on time and in a friendly manner. Brad was very nice and courteous. He walked me right to my car instead of just handing me the key and let me go search for it.. The environment is safe and peaceful.

Really good experience - Thanks!

The car was detailed when I was there I am so glad I did it they cleaned up the leather that is white in this car it looks brand new inside and out the service guys there to an awesome job thank you so much

Stopped in to check brakes, they were fine no charge. They took care of a recall. Very pleasant and helpful!

Everything went great! Very happy.

Our salesman did great during the sales transaction. Just feel a little less now that the transaction is completed. Watch out for dealer fees such as doc fee. They charged for about 4 hours of doc fees but completed most everything while we were there. Not that excited. On top of that we have about 1400$ of repairs that need done.

Daniel Vincent in service department is superb to work with! Great customer service skills and attention to detail! Great communicator! Not my first time dealing with him and again the experience met and exceeded my expectations! Great job Daniel and thank you!

Very happy with my experience buying a van at Ken Garff. I was looking for a specialty item (a 4x4 large van) and they were able to fit my needs. I was very happy with the way that Jackson was able to help me. If there were any questions I had he either knew the answer or got it for me quickly. Happy with Jackson, Skyler, and the rest of the team there.

Jesson was so helpful and got us exactly what we needed. The experience was easy and rather pleasant compared to our last car buying experience (with a different company). Would definitely recommend to friends and buy here again.

Updates and follow-up by Daniel was great!

The lady that help me out told me I was picky! Very snobby and disrespectful. I will never go back there.

I worked with Harold and he was great to get me vehicle options and pricing. Then he took care of the rest, it was great that I didnt even have to set foot in the dealership.

Very nice and friendly. Explained everything in detail and I didn’t feel like anything was being hidden in the pricing. Gave me a fair trade in price for my vehicle. This is one of the first times I have purchased a vehicle and NOT looked back regretting small things that happened during the transaction. Wouldn’t change a thing about my experience.

The service department was excellent. Great communication, exceeded my expectations on the turn around time.

I had the oil changed and some maintenance done. I was taken care of and I am very satisfied with the service I received

I will never go here again they play games. The salesman was very friendly but the general manager had no idea what was going on. Complete joke and waste of time. But its fine they lost $40,000 in a transaction.

Greta was fantastic to work with and very knowledgeable on vehicles

Frankie and Anthony were the best of the best by helping me get the car I wanted for a price I could afford!

My wife and I had been shopping around every dealership in the valley to find a new 2020-2021 Nissan Sentra in dark grey with camel interior (which was surprisingly hard to find). However, the moment I called Ken Garff Nissan of Salt Lake I had one of the best experiences I’ve ever had working with a dealership. I had the fortunate opportunity to work with Jesson Schear who not only found what I was looking for out of state, but was willing to go and get it himself and drive it down to be delivered the same day. He was responsive, accommodating, and professional on every level, which is so rare nowadays. I can’t thank him enough for his time and his willingness to deliver incredible service. He’s an amazing asset to Ken Garff Nissan and was a pleasure to work with. I highly recommend both him and Ken Garff Nissan who is simply miles ahead of any of the other dealerships in Utah. Thank you!

Amen I I think his name is that usually helps us when we bring our Nissan Rogue in he’s been great every single time and so has the rest of the staff and employees at the Nissan dealership

I made an appointment with Nick to discuss possible payments and options for a new car. I was able to get the car thanks to his hard work!

Im very happy with my service experience here. I had reservations about the work they proposed, but then I noticed the improved performance in my car. They also performed it more quickly than I expected, and did some additional work around a recall that I had not been made aware of by the dealership I purchased from. Kind of makes me wish Id purchased from them in the first place.