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Ken Garff Honda Downtown
900 S State St, Salt Lake City, UT 84111, United States
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Ken Garff Honda Downtown
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Lo
Review №1

They were easy to make an appointment with rather than having to wait two weeks. They were very professional and completed the work in 1/2 the time originally quoted. They were respectful of our need to wear masks and went the extra mile by registering the vehicle for us when we requested it. Despite being short staffed, Jay was very patient and accommodating. Excellent service!We loved the “video tour” of the service performed. Terrific idea!!

Ja
Review №2

As always, they did an amazing job. I love the multi point inspection they do with the oil change and even find a nail in my tire and repaired it. I didnt know it was included in the cost. The 3 oil changes for $109 is the best deal around for my Honda civic and even includes tire rotation and a car wash. I mean come on, such a great deal and they are very thorough and they have a free shuttle service.

Ma
Review №3

The service writer was ready and nice, first thing in the morning. Hw explained everything and was not in a rush to get to the next customer. I was offered a ride, but I was going to wait. The building was clean and quiet. The repairs were do e sooner than. I was told which was very nice. The car looked like nothing was touched.

Je
Review №4

Had a great experience with Ken Garff Honda. I worked with Gerardo to buy my new car and he was very helpful and friendly in every step from the time I called to the time I drove my new car off the lot. 2021 is a tough time to buy a car, but I feel like Gerardo made the entire experience comfortable.

Mi
Review №5

I started bringing my car to this place for maintenance after I purchased my step moms car..since it had a history of maintenance there, I just kept it up. I do not regret it one bit. They always take great care of me and the pricing is good too!

Me
Review №6

They made it a seamless experience. We had to order in the odyssey because of the microchip shortage, it was about 4 months, but I was kept up to date the entire process. We were able to do financing ahead of time and we were in and out faster than expected.

Di
Review №7

Adam was my tech car inspector and Joe Baker was the register check-in person. They were both efficient, addressed all my concerns and friendly! Loved the inspection video and that I could make an appointment so easily. I even had some hot chocolate. I did buy the 3 oil change checkup package for $109. Great savings!

Ni
Review №8

We love Ken Garff! We’ve bought two cars from them, and both experiences were fantastic, especially compared to past frustrations with other dealers. Their service center is also wonderful, and I continue to drive across the valley to bring my car in because they take such good care of us. Love the friendliness upon arrival, the prompt and thorough communication about what is happening with my car, the ease of selecting which services we want to go through with, and the ability to ask questions via text when I need more info. This most recent time especially they really went above and beyond my expectations and were so gracious about it, never making my requests seem inconvenient.

We
Review №9

The staff and the technicians were extremely friendly and helpful. They were thorough and went through every detail of my vehicle. Love this place!

Al
Review №10

Easy to schedule an appointment. Friendly staff. Quick and efficient technicians. Nice waiting area with fast internet. Provide Lyft rides to and from service center if it may be a longer wait. I’ve had nothing but great experiences here since I bought my Honda from them in 2018 to my most recent state inspection and every oil change and service in between. I won’t take my car anywhere else!

An
Review №11

Great service and communication. Really enjoy my vehicle inspection videos they send to me. Transparent and friendly experience!

Ho
Review №12

We absolutely love these guys! They always treat us with the utmost kindness and genuinely care about us. They are also great at giving us discounts when possible. I cant recommend them highly enough!

Ca
Review №13

As always, I was very pleased with the service performed on my 2013 Honda Accord as it was prompt and thorough. I was a little concerned, however, that in the email estimate I was sent, it appeared that a replacement of all of my tires was being recommended - which I declined. I was told later that the tires were about half worn. I believe that I would be better served if only repairs that are reasonably needed were recommended by the service center rather than repairs that seem to be promotional.

Co
Review №14

They did great. Just for feedback, I don’t like it how when I go in for service I just stand there for 2 minutes while everyone ignores me (maybe even 5 minutes). Please at least acknowledge me and let me know that someone will be with me but there is a small wait. Then I would be ok with waiting up to 5 minutes. But just walking in and being ignored can be infuriating

Cl
Review №15

Very friendly & accommodating. Dropped in to get the oil changed & they did it right away. The bad weather was a plus because people canceled & service took the car in without hesitation. They sent texts with service reps phone numbers & a video of the service check narrated by the tech a out what they were checking & the condition of the car. That was super cool & informative. Will schedule an appointment ahead next time. Great experience. Highly recommend.

Ch
Review №16

These guys are awesome! I just bought my first brand new car yesterday, an awesome new 2022 Civic Sport. Eddie is THE best. He reserved the car for me, because the Civics are flying off the shelves. I had to wait a few weeks for the car to come in, but it was worth it. I was out of the dealership with my new car in less than 2 hours. Eddie will bend over backwards for you. I won’t go to another dealer or another person when I purchase my next car. :)

Al
Review №17

We set up the service appointment online. The service advisor, Chris, was so friendly and helpful. He was really great about explaining things and communicated really well to make I understood what was being done to the vehicle and what I was being charged and if it was ok. Since we are new to Salt Lake City, having someone so customer service oriented like Chris to help us was a great experience. Also the assessment videos are helpful. Finally, the waiting area was a nice, clean, quiet place to work

Ma
Review №18

I have been extremely happy with my experience with Honda Downtown. Andrew was so helpful and walked me through the needs of my Honda Pilot. He wanted to make sure I was driving a safe car and got me right in to service it. I feel like he genuinely cared about my concerns and updated me while they had it in the service department. Thank you for truly caring and taking good care of us!!

Di
Review №19

The guys at Ken Garff are always so helpful! They make sure I have a reliable car and even stayed past closing to get me checked out and get me back on the road! I really appreciate the car rental team as well! Thanks everyone!

Jo
Review №20

Great service, very fast and organized. They gave me different options, my van has a lot of miles and it’s running great again.

Ga
Review №21

It was a pleasant and relaxed procedure buying our honda passport. Of course, all the usual elements are there, so you need always to check the proposed invoice, as all car dealers try to smuggle in extra costs and at the end there is a strong recommendation to sign up for various warranties etc by the finance dept. Still given that, all else was relatively pressure free, and the car was presented well. The salesman was a pleasant fellow who did a good job.

Ja
Review №22

We have always had a great experience at this location. Our we have had our cross tour for 10 years, they have kept it driving just like new. They always get us in and out quickly, even arranging for rides when necessary. 6 star service!

Je
Review №23

It is the second time I had the pleasure of Brandon Crapos assistance in hooking me up with exactly the vehicle I wanted; he was very professional and friendly, keeping me informed and updated at every step, making sure everything was just right, satisfying and exciting when I drove my new beautifully prepped CR-V-HYBRID off the lot.

Bl
Review №24

The staff is professional and knowledgeable,also very friendly.Ive been coming here for years now and have always had a great experience.Thank you Ken Garff Honda!

Co
Review №25

Jay was my contact. Very friendly. Kept me up-to-date on where my Passport was at. Enjoyed their service at Downtown Honda.

to
Review №26

Had my oil change service here and it was a great experience. Got a shuttle to drop me off and pick me up when it was done. The pricing was great too. To top it off, the agents are friendly and very helpful. I recommend Ken Garff for your services!

Gr
Review №27

So, as most people guess car shopping is stressful and sucks when you dont know much or kinda just feels like a task you need but dont wanna do. From my first thought of ugh, I need a new car to the research I did before even calling around to get more info than I had for what I felt were important questions but others might look at as odd. I had initially called this location just to get more info, and then later to just see if myself and another could come down and test drive even though we knew it would be a hot minute before any buying would be done. The awesome sales rep (Gerardo Flores) was from my perspective kind, did listen, and worked with my ridiculous schedule and sometimes inability to respond promptly due to work and life, he remained patient the whole time. Plus with my super picky, anxiety self, this guy was thorough with his description and knowledge. I may be quiet and struggle with verbalizing things, but he helped the whole experience go smoothly and without any moments that made me wanna run away from car buying ever again. Even the finance rep I worked with was kind, thorough in explaining what I was signing, breakdown of costs, warrenties, and add-ons. My overall opinion of this location and experience was awesome and great, would definitely work with these 2 again and recommend others to this location.

Ke
Review №28

Ken Garff downtown paid off existing loan 2012 Mazda 2 into a newer car 2016 Kia Rio Brandon thank you so much!

De
Review №29

Had a great experience with the team at Ken Garff Honda! Would highly recommend this dealership!!They were informative, friendly, and worked out a great deal for me! Really glad I stumbled across them!! Ernie, Brandon and Marcus were awesome to work with!!

Su
Review №30

A dealership which provides exceptional customer service - total transparency, honesty and the nicest, most helpful employees in multiple departments.

Da
Review №31

My fourth time buying a car from Ken Gard Honda Downtown. They are so easy to work with and get you the best deals available. I went to renew my lease and I completed everything in less than an hour. Look for Stan, he will get you the car you want!

Ab
Review №32

If you are looking to buy a car, Ken Graff Honda Downtown is the place to go! David and Marcus were an absolute dream to work with. They were both quick, professional, and went out of their way to ensure I was getting the best car and rate for my budget. It was by far the most painless car buying experience I have ever had. I will definitely be back for my next car purchase!

Er
Review №33

So great. They let me do a walk in after I called and were so helpful in giving me more information about my used car. They even did a small repair for free for me. I’ll totally be going back!

Be
Review №34

Bought my used car from their Centerville location in 2019. Paid around market rate at the time which I considered fair. I’d say that my experience with the dealership was overall positive, they made several special accommodations which was appreciated but also added several things to my purchase which I repeatedly had to ask be taken off. I’m giving 4/5 stars for my buy because I think if you’re authoritative then KG will treat you well.The service center Advantagecare is one of the best values I’ve seen in car maintenance. Other services they offer are fair. Service center is 5/5 stars

Cr
Review №35

From the wonderful customer service agent on the phone to the service guys at the shop, I had a wonderful experience! They were friendly, super helpful and extremely quick at getting my car done. I love Ken Garff!

Mo
Review №36

I called check on the car availability. I talked to Edel he asked me few questions and I told him I would come down for a test drive. When I got there Edel was already waiting at the parking lot, he showed me the car, gave me the key for a test drive. After the test drive I went to his office and he already had the paperwork done we went over the paperwork. There was a Pre market fee of more than $500 and I told him to remove it and he did. We went to the other guy to sign the final paperworks.It was fast, easy and effortless. I came home in my new car. Best car sales experience. Thanks

Ha
Review №37

We just had an amazing experience here. Stan helped us out and now we are proud owners of a beautiful preowned CR-V. Everyone who helped us was very kind and answered all of our questions. Highly recommend this place to anyone looking for a good car.

Fr
Review №38

Buying our Pilot from Ken Garff couldnt have gone better. Everyone was so helpful throughout the process. Brandon Crapo (our salesman) kept in touch with us, letting us know any updates on the possible arrival of our Pilot. When it arrived the final process was so easy! Everyone on the Ken Garff team was so knowledgeable and helpful! This was the 3rd car that we have bought through Ken Garff Salt Lake and would not hesitate to buy another!

Ea
Review №39

We worked with Mandy to buy a new Passport, and the experience was the best I have ever had buying a vehicle. She spent lots of time with me, and made sure I knew everything I needed to know before driving off the lot. Their finance team was also really great, easy to work with!

Am
Review №40

Honestly, the best car buying experience Ive ever had. It was easy, low stress, low pressure, and felt transparent, upfront and honest. We had been searching for awhile and we were having problems with other dealers having pre-load and hidden fees. Wed get to the point of purchase and then walk away because things felt shady or like we were being tricked. I never once felt that way with Ken Garff Honda. I so appreciated the buying process and also the extra care we were given to educate us on how to use the car and all its features. Gerardo Flores was fantastic in partnering with us during the purchase, I say partnering because thats what it felt like. It didnt feel like he was trying to make the sale, it felt like he was shopping with us to make sure we found the right car. It was truly a great experience and they will have my future business.

Ke
Review №41

Had a wonderful experience with this dealership! Spend about a week thinking on it after my first visit. Was able to test drive the cars by myself so I didn’t feel pressured into thinking a certain way. Everyone was friendly, especially Eddie our salesman! Nothing felt overwhelming and I was able to really think my purchase through. Happy to get my car and will definitely refer this dealership to my friends and family!

Ka
Review №42

Chris helped us out and he was super nice. They seem to have a fun, healthy work environment and the time flew by as we waited for our car thanks to the comfortable waiting area and complimentary drinks & snacks.

Sh
Review №43

Update at the end, even more impressed.Im so impressed by the service department. They got my car in quickly, were extremely communicative, professional, and went above and beyond. They provide a video showing inspection points, calling out any potential concerns without asking you to schedule the work, just informing you and showing thoroughly the condition of the car. They also put air in one of my tires that was low, vacuumed (even moved stuff to be able to vacuum better), washed my car, topped off fluids, and offered me a ride when dropping off and to pick up, as well as offered to leave my keys with the front desk to give me more time to pick up my car.So pleased!Update: short and sweet version, I wrongly claimed they caused an issue. After my car was lifted, it became obvious it happened while I was driving. And while I absolutely deserved to be scolded, the manager Becky was extremely kind the entire time and still resolved the issue which was clearly, clearly not their problem to fix. These are genuinely fantastic people that care and will go the extra mile.Im blown away at how amazing their service department is. I so appreciate all of them. From the moment I entered to the moment I left I was treated with respect and care.

Ch
Review №44

Fantastic team in their auto service department! Chris Fraze was incredible to work, he not only made sure that my car was taken care of correctly but was easy and friendly to work with. i will always be coming back here to have work done on my car.

Ma
Review №45

Love this place. Quick, friendly and beyond professional. Everyone had a smile and seemed to enjoy working there. Cudos to their management team for creating such a wonderful work environment. They treat customers right.

no
Review №46

Ken Garff its a great dealer to take my care great service department Joe was a great person to take care what need to fixed my car.Tanks ken Garff great Job

Da
Review №47

Quick and comprehensive service. Video reviews to show any issues and an automated system to approve or deny service for any item.

Ki
Review №48

Super nice Honda Dealership. Service Center was terribly busy but they were well staffed and got our little Honda taken care of super quick. Brian Thibeault was our Service Attendant and really listened to my concerns. He worked hard to get us a fast appointment. Heck, he actually diagnosed our problem based on my description of the noise it was making! Gotta love that knowledge, experience and care!Brian and the Technicians got us in and out quickly, and we greatly appreciate their time, energy and efforts. Top notch!Highly recommend this Dealership. Hopefully you are fortunate enough to get Brian as your Service Attendant (not sure that is his title, though).

Jo
Review №49

Kris Kinsey is awesome. He was incredibly helpful and knowledgeable when it came to finding the right car for my family. I can’t recommend working with him enough.

Ja
Review №50

Brandon Crapo and Fast Eddie handled everything for us the way we wanted. They kept in contact with us whenever a new pilot came in. They were very helpful and very knowledgeable on what we were looking for. Eddie even gave our three kids little hot wheels cars to make them feel special as well. I will continue to do business with Ken Garff and will recommend them to others.

su
Review №51

I took my car in to make sure it was road worthy for a trip in hot weather. The mechanic topped off fluids and suggested two services be done for which there was no past record. I authorized these services and was especially pleased with the power steering service which made a significant difference in ease of turning. I appreciate the comfort of the dealer’s waiting room, the communication system with staff, including the video sent by the mechanic, explaining what he was doing. After I returned home I noticed liquid leaking from under the car and returned to Garff concerned that there was something seriously wrong and after quickly putting the car on the rack and watching the dripping, they informed me it was condensation from the air-conditioner-no worries! (And no charge!) I have never regretted buying my car from this dealer.

Si
Review №52

Chris at Ken Garff Honda always takes good care of us and our 10-year-old Pilot. Offers the upsell but isn’t pushy about it. Great experience and much more reasonably priced than I expected from a dealer.

Co
Review №53

We had the pleasure of working with Nick R. Nick was very personable… he kept us informed during every step of the process. He made the whole process easy and straightforward. Nick was very transparent with the costs associated with the service that needed to be done. We feel our CRV was taken care of in a quick and efficient way thanks to him!

Mi
Review №54

My experience with Nina Holt and David Hustead was amazing! Both Nina and David were knowledgeable, friendly and did not pressure us. We went for a test drive and then David answered any questions we had. He gave us options and then left us alone to make our decision. I will definitely go back to Ken Garff Honda Downtown whenever I am in the market!

Sh
Review №55

The service department is awesome! They show you and explain what needs to be done and then tell you how much it will cost. I would not take my Honda to anyone else.

Ka
Review №56

Amazing service! They were quick and gave me a better offer for trade in than any other place! Definitely recommend! David was such a great help!

Al
Review №57

Read all the way through to save your money!!When we asked our salesman about the tires and if the tread was okay on it (after the car had been through their shop), he told us that they don’t replace tires that are over 50% tread life. But once we got the tires checked out by someone else we were told that the two front tires were very low with only a tread of 2/32. That is barely street legal so the car shouldn’t have been sold to us with tires in that condition. We don’t appreciate being lied to about the condition of the tires on the car that we are buying. We will be choosing a different, more honest dealership for our next car purchase.

Ma
Review №58

Great experience here. I have a really old Honda but they treat her like she’s brand new!

Br
Review №59

The team at Ken Garff Honda was very pleasant to work with. Their process of getting you in is pretty streamlined and I loved receiving the text communication with links to my diagnostic video from the mechanic, a “tour” of my car (exterior, under the hood, under the car) identifying potential issues and explaining a bit about them. Their online platform also made it very convenient to choose which recommended services/repairs I wanted to have them complete. I would definitely use their services again.

c
Review №60

Great service department staff. Always kind and polite.

Kh
Review №61

Ive taken my Honda here for regular service since it was purchased theee in 2010, and I now take my newer, used Honda here. Staff is always really friendly, helpful, and honest. They will do what they can to get the job done for the best price they can (we all know how much labor adds to parts costs!). They have some great service packages at reasonable prices, and I KNOW they actually do the work thats supposed to be done (compared to other shops Ive been to that dont complete -or at times do ANY of the work paid for and then send you off with your vehicle in virtually the same condition it was brought to them in). Highly recommended.

Sa
Review №62

I had a very pleasant experience purchasing a CRV at the Ken Garff Honda dealer downtown. I worked with Mandy and it was a very painless, dare I say pleasant, process! There was a bit of a delay in transport, but that just seems to be par for the course these days. I had been wanting to trade in my previous car for a long time and was dreading the process and procrastinated on it for months, but this completely changed my mind on things. Thank you, Mandy!

Ma
Review №63

Our service advisor was helpful and friendly. He kept us informed about the status of our car and explained our options while we waited for the necessary part to get back into stock. We are thankful for the great team at Ken Garff Honda.

Je
Review №64

I worked with Chris at this location, and he was so helpful with my situation. I drove in from Denver for a camping trip in the mountains, and just as I arrived in SLC my Element stopped accelerating. I drove right in to the service area, thinking there was no way I was going to get this fixed by the time I needed to be back on the road. To my surprise, Chris quickly diagnosed the issue and was committed to making sure I would be able to make the return trip after the weekend. He gave me his number so I could communicate when I had service. We discussed what was needed and he got the job done. If I lived in the area I would be bringing my car to him exclusively in the future. Thanks Chris. I made it home just fine thanks to you.

J
Review №65

Kris was awesome. Very helpful, very responsive. Made my first car buying experience a very positive one in a crazy market.

Gu
Review №66

Had our service done today and the customer service was excellent & very efficient.

Ma
Review №67

Easy to make my appointment online. I randomly had Brian as my service advisor and he was thorough to explain everything. When my service was going to take longer than planned, he quickly contacted the shuttle driver for me to arrange a ride back to my home, which I appreciated.

De
Review №68

We traveled from St George to Salt Lake City to work with Ken Garff Honda. Once at the dealership we worked with Brandon Crapo to finalize our purchase and we were in and out in a little over an hour. We loved the way most everything was done ahead of time which put us back on the road to our mini vacation for the holiday weekend! We love our new Odyssey!

Sh
Review №69

I scheduled my appointment online. It was easy and the reminders were great. The service techs are very helpful and efficient. They usually have my service performed and me back on the road in a quick and effective manner. I dont have extra transportation, so I wait while my service is preformed. They have a nice waiting area and complimentary snacks & drinks. I appreciate their great service. They even wash my car.

Sc
Review №70

Ken Garff is honestly the best service experience I’ve had. Prices are fair, communication is great (including an awesome inspection video that they send to you), and the lounge is comfy and well equipped.

Jo
Review №71

I was pleased by the service departments organization and promptness in having my Honda Pilot serviced. I was particularly impressed by the service video which they provided to me free of charge (via text). In the video, the technician clearly pointed out and explained the various parts that were checked and which services were completed. Recommendations were given for additional services based on mileage.

Sa
Review №72

Garff Honda is wonderful. I call their road service and they come and change my flat tire. No charge. Then I go to Garff Honda and they fix my tire and wash my car. No charge. I am so glad I bought my Honda from them 11 years ago. I trust them to always do what is good for my car and to not do anything unnecessary. So far they have never let me down.

Jo
Review №73

These guys and gal are pretty amazing. Always so helpful and accommodating. They are 5 steps ahead of the competition.

Ly
Review №74

Love Ken Garff service. They aren’t cheap but they are very good. They provide great video diagnostics.

Pa
Review №75

These guys are better than Orem ken garff by far. Have only had a few issues with downtown but nothing I wasnt able to fix myself easy after looking over the work. Have stood up to warranty coverage no questions asked when weird stuff on my new Honda has gone out so definitely would refer someone here.

Li
Review №76

Was able to get an appointment quickly. Nick was wonderful, he explained everything going on and what things needed fixing that day. Even through he was helping other people, I felt that he was servicing the “one”. Appreciate the help and time to help me understand. I always like coming to get my car serviced because there are such great people!

Ca
Review №77

Had a great experience with Ken Garff Honda purchasing our vehicle. They were attentive, responded quickly to messages and calls, and made the purchasing experience easy. Never pressured, very laid back. Zeb answered all our questions and helped us through the process. We were very impressed! Thank you!

Kr
Review №78

My first time getting my oil changed here and they did a great job. Quick and easy.

Mi
Review №79

Chris was great to work with. The text message feature was very convenient and Chris was able to respond within minutes everytime. I also thought the video from the service tech was awesome as Ive never had that experience before. Pricing was very fair and affordable for a dealer. Highly recommend Ken Garff Honda.

Br
Review №80

They were absolutely amazing. I worked with David he did not play any games and gave honest answers to my questions. He also worked with the finance team to get the best payment option for us. They are absolutely wonderful. I didnt know buying a car could be so simple until I went to Ken Garff!

Ti
Review №81

The service tech and manager went above and beyond to fix the AC as per my wishes just before winter, with the promise to honor the work done if brought in within the year, if further work was needed.They were both excellent.

Jo
Review №82

It was a very easy purchasing experience!! My salesman, Stan was awesome to work with. I highly recommend working with Stan as he is a no pressure salesman that worked with me to get an over great deal on my new 2021 Accord Sport. The car was exactly what I was looking to purchase. Also, finance was really easy and helpful, getting me a wonderful rate!!

Jo
Review №83

I’ve got an Element that I absolutely love and had been experiencing problems for over a year; no one at the various service places I went to could figure it out, and I sadly figured my car was on limited time. Enter Andrew and the folks at Ken Garff Honda. They’ve completely changed my perception of a dealership service center. They were able to diagnose the problem so quickly, they were thorough and helpful in their explanations to me, and they worked out things so it was convenient for both my time and my bank account. And Andrew made sure to communicate through the whole thing, getting me to and from home so I could keep working. Since then he’s gone above and beyond fitting me in last minute on small but important fixes (I even called him today about something, thus reminding me to write this review 😂). Having to get car repairs is never a fun experience, but at least I can feel confident and trust towards the team at Ken Garff Honda!

Ba
Review №84

I have been getting my Hondas serviced here for about 5 years. I always work with Brian Tebo because he is friendly and professional. He gets me right in at the time of my appointment. He is very knowledgeable and takes the time to answer my questions when I have them. When my car is finished he goes over the paperwork to let me know what the technicians found during the service. I usually just wait for my car because the Ken Garff service team completes the work in a reasonable time. The quality of service performed is always excellent. When I get my car back it has been vacuumed and washed.

Ro
Review №85

I am from South Carolina and on vacation. My van had a very peculiar smell almost like glue or hairspray. We were to leave the day I called your facility. Kyle answered my call. I was scared and desperate because I had no clue what was wrong with my 2022 Honda Odyssey. Kyle told me to bring it in and they would check it for me. Several people looked at my van and they also washed it. Thank you Kyle for your understanding and helpfulness. You put my fears at ease.

NI
Review №86

Mandy, Marcus, and Nick were all incredibly helpful. We have loved our CR-V Hybrid since purchasing it in December of 2020. With a road trip coming up, we wanted to ensure everything was in tip-top shape. I love the ability to view the actual inspection via video texted to my phone. The apex of the experience was the complimentary wash and vacuum- I was planning on doing this myself, but they saved me!

El
Review №87

Came in for an oil change, tire rotation, and coolant replaced. All done within 1.5 hours like they said it would. Great service and people!

Da
Review №88

I had just gotten my Honda Odyssey out of the body shop on Friday at around 5pm, and there was a check engine light on. The dealership took it in immediately, diagnosed it and had a reasonable price for me the next morning. I picked it up Saturday around 5pm, it was a miracle.

Cy
Review №89

Excellent service. We looked at cars from several dealers and finally found what we wanted here. In contrast to others this car was spotlessly clean and except for a brake light everything worked. Great end to a frustrating search.

Re
Review №90

I brought my car in for an emissions test. No appointment was necessary. Everyone was friendly and cordial. About 45 min later the service was complete. Was able to pay for registration which is so convenient. Car was washed and I went on my way. Very good service. Much appreciated.

Ch
Review №91

This is the second vehicle I have purchased from a Ken Garff dealership, and it truly was the best vehicle purchase experience I have ever had. They listened to my list of needs and found me exactly the vehicle I was looking for at a good price that fit my budget without the pressure I have experienced at other dealerships. Thank you to David, my sales consultant, for your knowledge and help! I love my new car!

Ch
Review №92

Had some issues with my vehicle after picking it up but Jay, the advisor I’d been working with was awesome with responding back to me right away and getting it resolved.

Ty
Review №93

Great experience — Mandy was super helpful and friendly and patient with us. Marcus was too. We did end up having to tune up one minor issue with the vehicle we chose just a couple days after driving off the lot but their repair team jumped on it and as far as we can tell they resolved the issue. Gene was our main tech and he was very thorough and attentive. We’re excited to have a Honda Pilot that can fit our family!

Vo
Review №94

Excellent customer service. Brian Tebo was great to work with. He listened to all of my concerns, addressed them, was professional and courteous. Brian communicated with me very often while my Pilot was in the shop, sharing a video of the mechanic inspecting my vehicle, details of what needed to be repaired/ replaced and why, accurate estimated costs of the repairs and kept me notified of the progress. They are honest at Ken Garff Honda, have reasonable rates, use only the Honda manufactured parts, and give you back your vehicle clean and shiny.

Ch
Review №95

Brian T. was really helpful and great to worth. I always have a positive experience at the service center at Ken Garff Honda Downtown.

Ki
Review №96

Great service as always. Really appreciate Andrew at Ken Garff helping me out on my oil change package.

Sc
Review №97

Ken Garff service department is always excellent. I appreciate their professionalism and friendliness. I always get the sense that they really care about their customers.

Ma
Review №98

Nick R. did an excellent job addressing my needs. He went above and beyond to accommodate my schedule. Just like the billboards advertise, he really listened!We always a good experience at Ken Garff Honda downtown! No complaints :)

Ta
Review №99

Best place I could have gone. Kris was my salesman and was super awesome in helping me find a car. The prices were in my range and the people that work there were kind and friendly. I would def go back!

Me
Review №100

Amazing customer service. Everyone there is so genuinely nice and sincere. There is no pushing towards a vehicle you don’t want or can’t afford. They honestly listen to what you have to say and don’t up sell everything. They have earned a customer for life!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:900 S State St, Salt Lake City, UT 84111, United States
  • Site:https://kengarffhondadowntown.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 801-505-9720
Categories
  • Honda dealer
  • Car dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:Closed
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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