Omg carlos is such an amazing guy and he has helped out in such a big way. He is so so awesome. I recommend anybody to come to him. He is so sweet and outgoing and easy to talk to. Thank you so so so much carlos. You are truley amazing.

Great service, friendly attitude, professional employee. Im an old fogie who wasnt sure how to proceed but I started by calling MetroPCS for some advice because theyre my carrier. Saw several phones on the site, but everyone just kept saying Go directly to a store. Eventually (--after a 2-day adventure trying to reach various Metro stores, going to Best Buy, then ending up at this particular 2700 South location even though there are others closer to my house--), I RECEIVED GREAT CUSTOMER SERVICE FROM CARLOS. Other stores (northward) would not pick up their phones. CARLOS said he BELIEVES IN answering the phone because thats how some customers need to be helped.My only-ever mobile was a 2015 Samsung LGK20 and I wanted to know what this store had from the Metro sites listing. Carlos helped me understand a lot of differences between the A20-series up to the 32 etc. I bought a new one and he graciously set it up for me. Then after I went home, I still had more questions and called him on the phone. The poor guy was so long-suffering! I am not good at all the little details; Id gotten used to my old one and felt kind of paralyzed with this new one. Carlos went the extra mile and helped me with each spot I asked about, but I finally requested to just come back over the next evening and have him bring me 100% up to speed--which he did! I think some of the negative reviews below are from a former management-time, because everything about this store seems good to me.

The customer was very rude they even took money from My card and when my service still declined and I come and told him what going on I can simply tell this guy is frud and just took money. This guy is clipart steal 😳

The representative refused to assist my friend when he and I came to pay for his phone. The day time representative was the greatest... she was more than willing to help, however we didnt have everything we needed to get set up. I hope the evening reps supervisor sees this and helps him with his customer service skills...

Carlos is the man! Super nice guy and very knowledgeable of all phone services!

I had the pleasure of interacting with the owner and supervisor of this store one night I really needed help with my phone. Not only was the gentleman happy to work with me at the very last minutes before his store closed but he saved me a substantial amount of money with insightful strategies concerning my account. I find that anymore service like this is so very rare. I don’t typically leave any review anywhere really yet thought that this gentleman should receive the accolades he deserves.

As far as Sales honesty goes i am extremely satisfied. I worked for both circuit city and Sears doing cell phones and extremely happy with the Stores honesty. They did not try to make me pay for a Sim card. Right now with most Metro phones Sim card is already in the box. If anyone I know needs Metro pcs this lady is second to none for honesty. At times any phone store can be busy. Google maps on some business let you know how busy a. business is before you go there. I love google maps and the honesty of this younger lady Bus route 200 will take you to this honest store. Have a great day

This store the manager Aurua employee have always been super Uber good with me they are Genuine is their dealings once in a situation the owner explainedI plan and spending part of my Stimulus monies on aNew phone see ya sooon

Are you all enjoying my wallet Metro Powell Cox Susan stole from me at this location, then had thrown in jail for 6 months?Love Jane AppleseedPS it’s illegal to use a credit card not in your name you all...Nate Senger

Metro by T-MOBILE Ms.Aurua see greeted me and my spouse as we came in she asked kindly what she could do for us I pointed out I needed to replace the UBS. Card from just the jack to the phone then she remembered I didnt have a case for my other phone so located it asked what color I would like I told her silver the employees at the metro by T-mobile where I go are angels see aurua sold only theUBS cable not the whole unit but she remembered I needed a case so she brought it to my attention Aurua and the store a number in price Buts Tops in service

Best place for phones

They actually had the phone I wanted and were open on time after standing in the rain

The customer service shuts your phone of payment or the day after even tho you tell them you cant pay tell your payday only been with them for a month and other phone carriers do a grace period and metro pcs dont worst experience ever not going back

Need a new phone and cheap service Metro PCS is the place to go. They will take care of your phone and servives needs.

Enjoy the employees at this location!

The best customer service!!

Bilingual staff and friendly always the right answer to you concern

Great place

Great service

They are a rip off

Service kind of slow

Poor customer service

Excellent store, I arrived at 7:45 pm and it was still open (there are others that close: 30 minutes before) and I was able to make my payment, very good location near I-80 especially for us trokers who struggle to park, and they speak Spanish I did not ask the name of the guy who attended me but thank you very much I will be back, 12/22/20

Many thanks to Metro employees for efficiency