user
Gigi Pip Hat Shop
360 W 300 S, Salt Lake City, UT 84101, United States
Appearance
Gigi Pip Hat Shop
Comments
Re
Review №1

Gigi Pip hats are of the highest quality while adding impeccable style to any outfit!! I‘ve always loved hats, but these are next level! Once you try one, I promise you’ll be back for many more! And did I mention how great their customer service is? Well, they make it easy no matter what your needs are. I couldn’t love my ever growing collection more! 🤩

Ch
Review №2

I absolutely love this company and love all of their products. I currently own 6 hats and all are amazing. I get so many compliments when I wear them. The customer service is top notch. Shipping is fast and the packaging is amazing. I have never received a damaged hat.Love love love this company.

Ja
Review №3

I visited a Gigi Pip pop up during the Magnolia Farms Silobration. I had no intention of buying a hat but they were all so beautiful! I loved that I could customize it with a different band. My friend andI both purchased a hat and Im obsessed with mine. I cant wait to add more to my collection.

Er
Review №4

I love my hat! I have trouble finding small hats that fit my head. Even Gigi Pips XS size was a smidge too big on me- but they have the inner size adjuster in the hat so you can make it even smaller if you need to. So now I have the perfect fit! I also love all their different hat bands that you can switch out for whatever outfit you are wearing. I plan on getting many more hats!

Ja
Review №5

I truly adore my Monroe Rancher hat!!! It is my first Gigi Pip hat and won’t be my last!! The fit is perfect, (thanks for the YouTube on measuring your head!) and the quality is first class! So many people here in Texas have stopped me and commented on how much they liked my hat!! We need a store in Dallas!!!!!!❤️

An
Review №6

I love Gigipip and the quality of their hats are amazing! They never disappoint with designs and are surely worth investing in!

Co
Review №7

Their selection of trendy hats and accessories is great and the quality of each piece is really excellent. I love how that each style of hat comes in various colors. The hats are sold by size but also include an adjustable sizing ribbon inside so they can be changed if needed. After purchasing a few items I ended up contacting customer service and was extremely impressed by how tentative and helpful they were. My request was met and I feel like a valued customer. This is a really great company to purchase from!

Le
Review №8

I love how beautiful and well made each Gigi Pip hat is! The quality and craftsmanship is top notch and the colors are all so gorgeous too! Thank you, Gigi Pip, for designing the best hats you can’t help but adore.

Au
Review №9

Gigi Pip is the greatest hat shop you will find. The quality is unmatched, customer service is incredible and helpful hints and tips on social media make you feel like a close friend. I’ve tried purchasing hats from others after owning Gigi Pip and I’ve returned them. They have such a wide selection so there’s something for everyone too! Once you feel the quality and craftsmanship, there’s no turning back. In fact, I have two in the mail now 😆

Ro
Review №10

I had several questions about a hat that I was looking at for my wife. I decided to take a chance and hit the Chat button. I was very glad that I did. I was introduced to a very friendly, professional, sincere lady with very good product knowledge. All of my questions were answered in a timely manner with a genuine desire to provide good customer service. Refreshing! 5 starr service for sure.RMc

Jo
Review №11

These hats are beautiful and shipped so quickly! The customer service was great when I contacted them to change my shipping address as well. As a bonus, I get tons of compliments every time I wear these!

As
Review №12

Honestly the best quality hats I have EVER owned! I use them for all my photo shoots and all my clients are obsessed as well. They’re worth every cent!

Li
Review №13

Met the Gigi Pip girls at Silobration in Waco and they were amazing! So helpful with sizes and colors, lots of hat options. Their setup was adorable, too. I’ve had my eye on a hat for sometime, but it was even better to meet the team in person and get one at Silobration! My mom and daughter got matching hats as well. Couldn’t recommend this brand any more! We love our hats!

Ar
Review №14

Amazing quality & it got sent so fast!! Honestly I already have two other hats on my list I’m going to purchase. It instantly elevates an outfit & makes you feel so good.

P
Review №15

I own over 40 Gigi Pip hats & I absolutely love each and every one! Amazing Quality, Reasonable pricing, friendly customer service and fast shipping if ordering online!! Def a wardrobe staple!!

Br
Review №16

Absolutely love this hat company! Just got my first hat from them and the quality is impeccable. All the workers I’ve interacted with have been nothing but nice and helpful.

Wi
Review №17

I placed an order for expedited shipping but needed it quicker than what was originally scheduled. I sent a quick text to the number they provided and the team at Gigi Pipp got back to me within minutes and was able to accommodate a request I thought would never happen. Going above and beyond was so appreciated. Will definitely be a return client. Thank you!

St
Review №18

I love my hat and so does everyone else. The quality is excellent and it fits just right. I get stopped by everyone because the want to know where I get my hat from.

Un
Review №19

I had questions about an exchange and it connected me to someone through text! I absolutely love how easy it is to have questions answered and problems solved. Whoever I spoke with was very nice and helpful! 10/10 recommended this company! Thank you all soo much!

Su
Review №20

I had the most unusual and personal “chat” with Gigi Pip Hat Shop this morning. I was trying to order a beret and had certain questions about sizing as well as speed of delivery. The person on the other end of the chat wrote me back RIGHT AWAY and answered all my questions, assuring me that the beret would be shipped ASAP so I would receive it before my trip to Italy in two weeks. An hour or so after I placed the order, I had a text that the package had been SHIPPED! I’ve not been to the store in Salt Lake City and simply took a chance on an online link I found when searching. The photographs of the brick-and-mortar store are so impressive. I wish I lived in Salt Lake City so I could visit in-person. I somehow had the feeling that the person on the other end of the chat was the owner. That’s how caring the chat was. Thank you!

sa
Review №21

I placed an order for an event I was attending and after I didn’t receive a confirmation email, I reached out to customer service to inquire and made the agent aware of the issue and hopes that I could receive my new hat by Saturday which was 5 days away. The agent explained that the Labor Day sale had put orders slower than usual but they would see what they could do. I just got word that strings were pulled and they would expedite the process so I could have my hat in time. Thrilled with the personal service and attention to my dilemma. Thank you so much, customer for life!

Su
Review №22

I made an online purchase and had no idea if Id love it, if it would fit etc., so when I got my darling hat I decided I liked a different style better and wanted to do an exchange. It was a seamless transaction with immediate response time to my questions, a new topper on the way, and refund handled--Im a fan! BTW, be sure to take advantage of the adjustable sizing band inside your hat under the little interior band--it will let you tweak and adjust for just the right fit!

Le
Review №23

Great support via the chat function. I needed to return an item I had just ordered by mistake. And they were super helpful and got it canceled so that I could order the right item. Thank you!!!!

La
Review №24

They are on it all the time. This is hat #2 for me and I needed to know different heights. The person who texted me took the time to figure out the first hat I bought even without having an account. They gave me the numbers I needed and I ordered immediately knowing it would be the right hat. Great customer service!

Ch
Review №25

GIGI PIP HATS ARE THE GREATEST EVER! Wish I could fully express my love for these. The quality is phenomenal, the shipping is great and the customer service is fantastic. No better place to shop!

Co
Review №26

Beautiful hats. Excellent quality. Great price point for high end felt and straw hats. Wonderful customer service. Only problem is when they sell out it takes a while for the one you want to get back in. Ohhh the waiting! 😊So I now have six Gigi Pip hats and love everyone of them. Reasonable price for such great quality. Excellent customer service. Im sure Ill get another one. Waiting on more colors.Looking forward to the summer straw hats too.You should have a store on the east coast...North Carolina!🤗

Ca
Review №27

Gigi Pip not only has high quality hats (I love the Rylee Bucket hat and have ordered two now), but the company has the best customer service. They make it very simple to get in touch with an order issue and are very prompt at getting back to customers. Their Loyalty Cash rewards program is also definitely worth using! Highly recommend!

NH
Review №28

Cute hat shop! I got the Hannah and I totally love it. I always get compliments when I wear my hat. I love that you can order it online and pick up in store. Very convenient. The hats are very well made and you can see and feel the quality of their product. Customer service was also great and I appreciate all their help. I might have to purchase more styles and start a collection!

Me
Review №29

First of all, I have to say that I love the Rylee hat. I also had a great experience with the customer service people actually communicating and helping me sort out my issues - the hats and the customer service each rate a solid 5 stars. The reason for the four star review is that I had to use customer service…. I was sent the wrong size hat even though the enclosed order form indicated the correct size for one of the hats - the actually tag in the hat clearly showed it to be a size smaller. So now I have to wait another week to hopefully get the correct size hat to hopefully receive the correct hat. Yes, mistakes do happen and it’s less than ideal - but the hat is nice and it was nice to be able to interact with an actual person.

Ka
Review №30

I purchased the Zephyr. It’s color is called cream, however it’s closer to tan and I love it. Nice quality. The brim was a little curled around the edges (maybe from shipping) but once I flattened it looks perfect. A keeper!

Ja
Review №31

Gigi Pip has exceeded my expectations. From the style to the quality & color, each hat is more beautiful than the next! I own many high-end designer hats and these blow them away. So happy I found this awesome brand.

Ta
Review №32

I’ve never been more impressed with a product, customer service, social media interaction than with GiGiPip!! They are very engaged & just the friendliest people. The quality of the hats is TOP of the line. I have fallen in love with them & I’ve never been more than a baseball hat (which they also carry) kinda girl. They have support to help you find the perfect fit for your head (I have a small head and thin hair) luckily the hats are adjustable on the inside. Buy one hat & trust me you will be addicted.

Ag
Review №33

I normally don’t post reviews (simply lack of time) but WOW! Gigi’s Pip costumer service was outstanding!!! It was late at night (almost midnight CT) when I came across their website and had few questions about sizing and shipping. I sent my questions on their website and was not expecting to get any answers till next day… Well I was completely wrong. I got a text message with all my answers and more… Thanks to that I purchased right away two Monroe hats (oatmeal & dark grey)… if I would not get my answers I probably would make a plan to buy next day and it wouldn’t happen because my days get crazy busy and I forget what I planned day before.My head size is 54.5 cm and I was advised to get XS 55 cm, so I did… Can’t wait for hats to come and for me to try them on!!

Ya
Review №34

Gigi Pip is a hat designer with a GORGEOUS selection of styles at brilliant prices! And theres no compromise on quality; the felt hats travel incredibly well and maintain their beautiful shapes. My go-to styles are Dahlia, Emma, and Dakota. Looking forward to future designs from this incredible brand!

Ka
Review №35

I am the absolute biggest fan of Gigi Pip! The Monroe Rancher is my favorite style, I now have 4 colors in the same style. The fit is perfect and you can adjust the size with the inside band. I get so many compliments wherever I go. Their customer service is A+!

Ki
Review №36

Thank you for your quick response to my message and I cant wait to try my hats. Peace and blessings

Je
Review №37

These hats are the best quality and so worth the price you pay. The colors are unique and absolutely stunning!

Ka
Review №38

I bought a straw hat to wear while doing yard work and I love it! I can quickly grab it when Im headed out to the yard and it provides excellent sun protection. I also have a Gigi Pip baseball cap that I love to wear when Im headed out and I dont want to do my hair or if I need sun protection. These are great quality hats. Im trying to decide which one to buy next.

Ha
Review №39

My hat came and it was wonderful!! It will totally complete the look for the up coming party!I just ordered 2 more hats! Love this company!!!

De
Review №40

Wonderful ladies hats, I have bought my granddaughter three, and she loves them. Three different styles, I’m sure I will be ordering more in the future.

Kr
Review №41

I wore my Dakota Triangle hat in burgundy out in Nashville this past weekend and got so many compliments! I absolutely LOVE this hat and cannot wait to purchase more! They clearly stick out over any other hats I’ve seen and or worn myself-beautifully made.

Wa
Review №42

The customer service rep answered my question very quickly and helped to resolve my issue.

An
Review №43

I’m loving Gigi Pip so far! I reached out a question for shipping and they got back to you personally the same day to answer my question on my expedited shipping. I’m so excited to where are my hat! Not only that, I feel like I’m really doing business with a special brand that really cares about their customers.Thank you Gigi Pip!

Sa
Review №44

I am honestly obsessed with gigipip!! I have over 10 of their hats and basically all of their beanies in every color, and I have never once had a single issue with any of them! The quality is top notch and I wear them all the time. Not to mention, I get compliment literally every time I wear something gigipip. Needless to say, I am a customer for life!!

Jo
Review №45

When ever I have had questions its always like you are talking to your best friend! Hey whats up!? Sure I would love to help you! No problem! Literally like your next question is going to be Wanna catch some dinner!? Nicest people ever! I work in Aspen, Colorado and honestly you cant walk around town with some cheesy hat, they will spot you 6 millimeters of a second! I am SO happy I found this website its link is in a coveted spot on my desktop!!! I literally want one of every hat they have!! You should too!!! Love.

Ja
Review №46

One of my favorite Shops to purchase hats from. I’ve purchased three hats and plan to get more. I get compliments every time I’m out. Not only are the hats great quality, but when I had an issue with my login account, customer service was very quick to respond. Will absolutely be a returning customer!

Al
Review №47

The best hat I’ve ever had!Perfect fit!Highly recommend!

ve
Review №48

I can appreciate a company with a quick response, and professionalism. Its awesome when you get nothing but positive vibes, they answered all my questions in a timely fashion. Im a hat girl, so I will be buying hats from this company from now own. They have the most timeless, unique pieces I will be adding to my hat collection.Thank you! ♥️

Ch
Review №49

Hands down the best hats ever! I own about 12 different ones and everyone of them are my favorite. Great quality and wonderful customer service everytime! Highly recommended.

Co
Review №50

Excellent customer service!!!! Fast, Friendly and efficient; I wish every business responded as quickly as Gigi Pip.

El
Review №51

I love their hats, I get compliments whenever I wear them. Great company.

Sh
Review №52

Great hats, good customer service, web site was a bit sluggish but could have just been that day. If you Love Hats; this place rocks!

Ta
Review №53

I absolutely love these hats, they truly complete any outfit and are so beautiful in photos. High quality and affordable. A must have in any wardrobe.

Ca
Review №54

Ordered a Gigi Pip hat that was scanned delivered to my home however, the item was misplaced never received contacted the company and a replacement and credit was issued to myself with no problem. All the representatives were courteous and very professional with handling the situation

Ky
Review №55

I love GiGi Pip hats! As a woman who wears many hats, I love the versatility that I have to be able to switch up my hats with anything that I’m wearing. You can never go wrong with a Gigi Pip hat!

Ki
Review №56

Im already a very happy owner of two Gigi Pip hats. After getting their most recent email, I leveraged their chat feature to ask a question. Unfortunately, I never got a response. Shortly after, I got a survey request and left a grouchy review. (I had no idea it would get posted on Google Maps Reviews! Yikes!) However, within less than a day a rep from Gigi Pip contacted me and offered to answer any questions I had. Now THATS customer service!! I so appreciate you reaching out. Thank you Rylee!! Im already looking forward to my new Gigi Pip purchase!

Di
Review №57

I absolutely LOVE Gigi Pip’s hats!!! They are of such great quality and style, you really can’t go wrong! I love mine and wear them as often as I can ☺️

Br
Review №58

The hats are beautiful but the people are SPECTACULAR! Kind, informative, & speedy answers to all my questions. Generous resolutions to any hiccups. “I think this is the beginning of a beautiful friendship.”

Pa
Review №59

It was so nice to have a personal text chat and have all of my questions answered.

De
Review №60

I absolutely love Gigi Pip! There customer service is always amazing!

De
Review №61

Absolutely love Gig Pip hats! I have two now. Quality is exceptional and the customer service is amazing. Highly recommend.

Ka
Review №62

They have the best customer service of any retailer that I can think of. Its super fast and efficient. You enter your question with a cell phone number and they respond really promptly. So very happy to shop with them.

Ka
Review №63

I reached out to a representative and received feedback and answers to my questions within 15 minutes. They were so kind and extremely helpful!! I can’t wait to receive my hat. :)

Ca
Review №64

The customer service provided by Bree at the downtown location on Saturday was exemplary! She remained SO patient and kind while we changed our minds AND our hats for over an hour! Thank you for a making the visit a fun time, Bree!

Pa
Review №65

Waiting for my 1st hat. Had a question and they were immediate in answering it. If my 1st hat works out I will definitely order more. Love what I see online and company appears very caring.

Jo
Review №66

Great products. Amazing customer service!

Re
Review №67

I haven’t yet received my hat, but the customer service was terrific. I’m terrible at figuring out what shapes and colors look best on me, and they immediately responded with a great deal of patience and care. Look forward to receiving my hat!

Ke
Review №68

Amazing company & quality!!! Very on trend but so unique!!! I love them & plan to buy many many more!!!

Ha
Review №69

Love Gigi Pip! From hat quality to customer service to shipping time. high quality in all 3 categories!I started my collection with 3 hats, and I’ve since added 4 more. I’ve always loved hats, and thanks to Gigi Pip, I feel as confident as ever rocking them!

SH
Review №70

Gigi Pip has such amazing hats! I just received the Isla straw fedora in brown and love it! I also love that you can buy additional hat bands. I wanted to get a leather band but didn’t know what color so I texted with customer service to get their opinion. Not only did they give me great advice they also took pictures of the hat with the different leather bands. Their customer service is top notch! Thank you!

De
Review №71

The online layout is impressive. I have a few questions. The staff replied quickly and with answers that will help me make a quality purchase decisions. Thank you Gigi Pip staff .

He
Review №72

I love this hat so much. So so cute. I got the one called River-Oak and I got the size 59 ( all the hair) and I dont like tight hats. This one is perfectly sized and lightweight. Winter I I will be looking more closely at their felt hats as those are my jam as well. Its worth it.

Sc
Review №73

I’ve ordered three hats so far and awaiting another! I’m so pleased with each one and looking forward to ordering more!! Fits perfectly, and I’m always the coolest gal in the place - I love these hats! Keep up the great styles & colors! Also, customer service, is great - I love the text feature!! xoxo

Li
Review №74

Wonderful hats and customer service is very honest and fair to their customers.

Li
Review №75

Started my collections today! Had a question and your service dept. was quick to respond and answer! So excited to start wearing my new hat! Thank you

Ki
Review №76

I left a message asking for help with hat band colors. The team got back to me quickly so I could see a side by side of the camel and cognac bands. I’m very thankful to be able to see the difference in the colors prior to ordering, good customer service always means so much. Thank you, GiGi Pip team!

li
Review №77

I absolutely have enjoyed doing business with Gigi Pip. I started off with buying one hat in November of last year, the Monroe Rancher in brown. I was skeptical but I love the hat. Then I preordered the Cara Loren. That took forever to get, but they kept sending updates. I was frustrated but I quickly realized that it wasn’t their fault. So many companies were affected by shipping and logistics delays, including my own. Got the hat and let’s just say I have about 18 Gigi Pip hats now. I loveeeee the hats. I’ve had nothing but great experiences with their customer service team!!! Where else can you text a company and they text you back?!! And of course the loyalty cash program keeps me coming back. Keep up the good work!!

Li
Review №78

So I never write reviews but this time it’s a must. I love a company that offers outstanding customer service and GIGI PIP by far doesn’t disappoint. I made a purchase and realized that I selected the wrong size. I reached out at 10pm PT and I was afraid it was too late to make any changes to my order and didn’t think they’d respond so quickly to my inquiry. Guess what they reached out immediately and assisted me in making the changes needed. I love their customer service and I LOVE their hats!!!!

Br
Review №79

I am so impressed with their Customer Service team. Every time I write in with a question I get a quick response from the nicest people. They make it so easy to purchase online without trying the hat on first. Definitely would recommend!

Ka
Review №80

Somehow I wound up with TWO accounts?!Trying to use rewards and order another hat because GiGiPip hats are the best. Easy fix with my helpful texting assistant. Ordered my new cinnamon hat and used rewards . Perfect !!

Ja
Review №81

I was given clear instructions but misunderstood and needed more assistance.She was patient until the exchange was completed!

Da
Review №82

Returns and exchanges have never been more simple and flawless. Thanks for always giving me an amazing experience... I cant wait for my new Hat Haul!!! #TheFlowerLadyWithTheHat

Ju
Review №83

Gigi Pip has the BEST customer support! They are incredibly friendly, very quick to respond and they offered real (i.e., helpful/human) responses. By far the best experience I have had as a consumer!

Ha
Review №84

Customer service was fantastic! Very kind and helpful.

St
Review №85

Love purchasing from GiGi Pip, exceptional quality and reasonably priced. Customer Service is impeccable. Had an issue with size of hat I ordered incorrectly simple chat made exchange smooth.Monroe Rancher Brown

Pe
Review №86

I was gifted a one of a kind beautiful hat. The hat was way too big XL. I reluctantly needed to return/exchange. Out of stock the size needed, I panicked. I reached out to customer service. I was given immediate assistance via text and email. Redirected to the magical tutorial that reveals, wait for it, an adjustable velcro strap....!!! Fixed it, and Gigi Pip even followed up to make sure I had resolved. My new hat company, FOREVER, I am the QUEEN who wears many hats! Thank you!

li
Review №87

So helpful and kind. Will definitely be ordering more from here and telling everyone about the amazing customer service. Thank you.

G
Review №88

I ordered a hat from Gigipip and I couldn’t find a confirmation email. It had been over a week I reached out to Gigipip via chat, around 9:15 pm CST, and asked for status of order. To my surprise I received a response back via text in about 30 minutes I provided customer service with the email address for the order that I thought I had given and it wasn’t the right one but customer service was able to locate my order once they received the correct email address my issue was resolved within less than an hour they totally exceeded my expectations I’ll order from them again!

De
Review №89

Your customer service and concern is excellent I never had anyone to reach out to me 1st Thank you so much

Ka
Review №90

I had sizing questions and texted the customer service line! They helped right away. The next day I got another text asking if I had anymore questions or if they could close the chat! That’s some good customer service! No robots! No need to be on the phone for hours trying to talk to someone!

Ra
Review №91

They had a quick response time, when I submitted a question about new hats. Very friendly and helpful.

Me
Review №92

Im not going to bore you with details, but every time I have reached out to Gigipip, there is an immediate response and a very positive outcome. They definitely get the power of building relationships with their customers. And of course this is on top of the high quality hats they sell.

ni
Review №93

I LOVE LOVE LOVE this hat! Completes the outfit, so well made and absolutely beautiful! 💜💜

Ja
Review №94

I am so happy I bought my hat from with Gigi pip. I had a slight problem with the hat and they are exchanging it for me. The person that I was in contact with helped me immensely! Im a happy customer!

Ji
Review №95

I purchased my first Gigi hat Capri medium and fell in love. Looking to purchase many more. Great quality and great customer service. Once you buy one you will purchase many more. Worth it!

De
Review №96

This was my first hat buying experience. I have a petite build and a short haircut. I have struggled with finding a hat that is the proper fit and proportion. Both the Gigi Pip “chat” consultant and the website were extremely helpful in answering my questions and suggesting styles that would work for me.

Yv
Review №97

I was assisted via the online chat in a very timely matter. It wasn’t the outcome I had hoped for but appreciate their suggestions, which were very good.

er
Review №98

My wife and I would like to thank @gigipip for completing her wedding day look! She was absolutely stunning and we couldn’t be happier with the final look!

Ch
Review №99

My daughter is starting to wear hats & we both have a lot to learn about hats!!! I have asked lots of questions & always have received a quick response that is always kind & knowledgeableThank you Gigi Pip Peeps

J
Review №100

The quality of these hats is incredible I am obsessed. I wear mine literally ALL the time!

Information
89 Photos
100 Comments
4.9 Rating
  • Address:360 W 300 S, Salt Lake City, UT 84101, United States
  • Site:https://gigipip.com/
  • Phone:+1 801-203-0903
Categories
  • Hat shop
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–6PM
  • Wednesday:11AM–6PM
  • Thursday:10AM–4PM
  • Friday:Closed
  • Saturday:11AM–6PM
  • Sunday:11AM–6PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Staff required to disinfect surfaces between visits:Yes
Planning
  • Quick visit:Yes
Similar organizations