Alex in the appliance area was great. He was knowledgeable about all the product lines, wasnt pushy and took care of us. This is my second purchase for a major kitchen item, odds are coming back again soon.

Used curbside pick-up twice today. App was easy to use and they had orders ready with an hour. Super quick and easy process.

I got an Instant Pot as a gift and finally started used it after over a month. We used it twice and it stopped working in the middle of the cooking. Came here to return it and they did not want to accept the product. They even said that it wasnt in their system anymore. She called the manager for us and he didnt even want to hear it, he just said that the product wasnt online anymore.Went to another Best Buy (much nicer staff, by the way) for another product and they said that they did have the product in their system. Interesting, huh?We also asked the lady that was awaiting us in the first store to print the receipt for us so that we can go through the manufacturer. She took a while and finally printed it, but it was ilegible. She claimed that it was the printer but that you could still read the order number. Really, lady?!Definitely a bad customer service. BRANDON was really helpful, though, and friendlier.

I applaud Best Buy for hiring so many people. I find it odd that many of them move about in herds or flocks if you prefer.It is nearly impossible to separate an individual from his/her pack. When you are successful in doing so the reminder of the group will watch from a distance as their pack member deflects questions or stares blindly at the predator (I mean customer).

Friendly staff and quick customer service. They know their gadgets and are always happy to help. Been to a few stores where they just look at you looking for help but here you won’t be left stranded in a room full of technology. Check out queue can be a bit long during peak hours but that because it’s the best Best Buy in the city.

Outside pickup is fast and convenient.Staff at outside pickup could be a little more professional when greeting and dealing with customers.

Would definitely advise shopping online and then using store pickup. Went in for a smart watch, the options with cards on the shelf were no longer available. I went to my car and ordered one from the website and I was able to receive it within the hour. In store inventory definitely needs to be reviewed

A huge thank you to employee Marcos who was super friendly and helpful answered all my questions and left supper happy with my purchase.

The employees are courteous and knowledgeable. There is very little wait time to receive customer service. The store is well maintained in and out and is not so large that you feel lost in it. A great shopping experience.

Stores refuse to take phone calls. A generic operator attempts to help. Want to reserve an item? Too freaking bad!! You absolutely may NOT speak with an actual store employee. ALL calls are bumped to generic operators. This is fantastic customer service Best Buy. I will NOT be doing business with your franchise anymore. I am not driving an hour just to find out you sold your last item. Bullish** Worst buy.

Was a clustered mess. Hard to navigate through and was never asked for help. Was greeted but not offered assistance. Employees were standing around talking to each other.

Well, I thought I had already rated this BEST BUY however if I did not I will reiterate by saying it was a very pleasant trip to the store on a very normal afternoon with no problems finding the location right off of the freeway exit and parking was a snap. The staff was very professional courteous and and as I walked around I was asked several times if I needed any help which I did not however I obliged after the third time. Anyhow I found exactly what I needed plus a couple other small items that I realized I should probably grab while I was there thankfully they had everything. Check out was fast and easy and I did have to remember to update my account with new information which they were happy to do at the register. Anyhow everybody here was great and thank you Best buy for your help on my visit!~JR~

Very helpful and didnt try to make me spend unnecessary money.

I went there to buy a speaker and I had to be chasing around employees and still got no help. Decided to just leave and go to Chula Vista Best Buy.

Went in for a laptop and had a $600 budget. After a good warranty that would have meant a so/so computer that will probably be limping in a few years, but money is tight. I explained what I need in a computer (mostly running my small business and occasional light gaming) and Griffin took me through all the options and info, showed me the difference in quality and durability, explained why different things meant different performance and lifespan in simple, easy to chew terms. He gave me his best recommendation for a computer on sale and got me signed up for the 12 month interest free financing. For a grand I have a computer that will last me years without performance decline, the full 3 year warranty, a year of geek squad and antivirus, and I can pay it off at around $80 a month. Fantastic salesman, no pressure, I left happy with a much higher quality product than I would have gotten on my own.

I have always liked Best Buy in general, they are friendly, professional, helpful and just overall pretty decentToday I picked up an order from Julian, very nice guy! good job man! thank you!

Super super super great service here. There is a lot of employees around always ready to help. It’s not like other stores where you can tell they get annoyed when you ask for help. A few days ago I came in looking to buy a computer and the guy Andrew was so patient with me telling me the differences and benefits of the computers that I liked. He was so informative and helped me make a desk ion to buy my computer. I’ll definitely go back to get other technology needs from here on out

I always get great customer service here. Just yesterday I bought a new sound bar for my TV. Ordered it online for pick-up and it was ready in about 5 minutes. When I picked it up I mentioned to the employee that it was good that I was parked so close and he immediately asked if I needed help getting it to my car. 🙂 I told him I was fine but really appreciated his offer of help.

Cozy welcoming upon entering the store, place is clean, theres ample amount of products on the shelf, however there were a lot of missing printers and the sales persons were not as many as I expected oh well satisfied with the products I viewed, Im definitely come back to shop again thanks Best Buy.

Best Buy says they will price match things on Amazon. Be careful that they will not price match item that are Day Deals. I tried to price match a modem that I had bought from Best Buy and they did not accept to price match with Amazon. I just returned the item and saved a lot more money buying it on Amazon.

DJ helped create my best Best Buy experience. DJ was so helpful, knowledgeable, and efficient. I got fitted w a laptop, monitor, signal converter and protection plan quickly and w confidence. Thank you DJ!!!

I am a Best Buy Elite Plus member and I received TERRIBLE service from GeekSquad. I brought in my PC to check for issues. The Geek Squad member present struggled from the start. I asked her if she wanted my power cord to plug in the tower, she said it was not necessary. After 5 minutes she came back to me stating she actually did in fact needed the power cord to turn it on..... She struggled to get access to the computer because she couldnt properly type in my password. After spending over a half hour waiting for a basic diagnostic analysis. The Geek Squad member refused to do any service/diagnostic to my computer without me either paying $100 for a diagnostic (no repair just a basic scan) or paying $200 for their rip off Total Tech Support. I am appalled by the poor service provided by this location and would not recommend anyone use this location.

I love Best buy no matter which one it is and I love electronics period. Too bad they dont sell anything to work on electronics like components given the fact that Frys went out of business. Best buy could really capitalize on that.

The front entrance staffs were very friendly. The stars are for them.The geek squad team, not sure if they try to stay the nerdy type of cool or what, absolutely not even decent customer service.On a weekday afternoon, me and other people with appointments stood in line for 10+ mins, several staffs walked past by, no one even acknowledged us or offered to help or check in the back. Finally someone showed up, then told us they can only take 1 customer at a time as they only have 1 laptop. Not to mention I was told come back in 2hrs which I did, the repair was not completed yet, because they had another phone for the same repair as well (how is this related?!). Def not going back there.

I had 2 really nice & knowledgeable employees help me return a damaged headset & find a wireless headset. Im really bad with technology & walked in without my glasses so the help of explaining everything was really nice! Thank you! Sorry again my cat squashed the returned box!

Great store. So many appliances to look at with help from good sales people. Home Depot was junkie by comparison and Loews was entirely understaffed though loaded with good selection.

We all love purchasing new gadgets & gear. No complaints, this location is packed with staff members who are always willing to assist. Five starts due to multiple occasions the production was not on the floor yet they ran to the back & always had what the online inventory read.Returns & other exchanges are always supper hustle free.

Give the bearded manager here a promotion. Organization of Nvidia GPU in-store drop here is top notch to clamp down on abuse and potential issues. Wish other Best Buy locations would learn from manager here so I wouldnt have to drive far.

Went and purchased a TV while on vacation. Was told that delivery to my state of residence would not be an issue. I had a scheduled delivery on the 8th and I still have no TV. I cannot get a hold of the physical store. I was told multiple times my case was a priority and I would receive a callback with updates, each time I would have to reach out.Customer service is of no help, I keep being told to wait 24 to 48 hours for them to be able to edit my status. When asked to speak to a manager they refused to escalate my case. Nobody tell me where my TV is, the departments do not communicate with one another. One representative is telling me it is still in California, while the installer in Arizona is trying to install my delivered TV. It has been a complete nightmare. For something that is worth 3,000 dollars you would think they would handle this situation better.

Managed to get a... highly in-demand item here last week, and the staff here were excellent. They managed the insane amount of people in a very professional manner and everybody left without any altercations. Kudos to all of the staff here, everything went so smoothly!

I have to give a shout-out to Talon. Thank you for your patience and care in helping my aunt demo speakers and then scanning $1400 worth of $25 gift cards!

I asked for help to find cameras for car, I got no help. I was directed to a guy, who directed me to another guy, who directed me to an aisle. When I asked him if he can find someone to help me; he said he would, and no one came to help. Im giving a two because I had several issues. One star for the geek squad that was very helpful for that issue. The 2nd star for the very nice lady who helped me in the computer section about routers. Those two departments deserve the stars. Im still need help on my car camera, which I left without help!

Johnathan was knowledgeable and very helpful in explaining the difference on the two 512mb scandisk we went there to buy!

At first I tried to get an employee to help me but he said he was busy and that he was helping someone else and just kept on walking by me instead of at least taking to an employee who could help me.Very agitated at first but then after I said something about the incident.Best Buy came through with great customer service.Also I spent $1000 dollars that day.

This place us huge as all Best buy stores, but the HP Rep Nicole Ivy is the greatest!!!Helped me on other section if the store, and also purchasing the HP Printer that is going to save me a ton of money on ink!! Its a great store, you can find those office gadgets you cant find on Office depot, I found a usb externar casing, which I couldnt find at Office depot stores, found wireless camera I was looking for as well. Youll love this place!

The staff was amazing on helping us order the products we wanted and then over backwards trying to find the colors that we wanted at that store and other locations (I was buying four tablets for the little ones)

Even though I wasnt really able to find what I was looking for the employees were very helpful and actually seemed interested and hopeful in me finding what I was looking for.

Very helpful, easy to find stuff. We had to return a TV in the past and the process was super simple.

Extremely unique concept to have vegan seafood the chef is very precise and creative the food is flavorful however expensive the environment is elegant but casual

This is the second time I get wrong advice on products. First I asked for tablets compatible with OpenTable and one of their staff members recommended Samsung tablets. It turns out they are not compatible at all they are just view only. So the app doesn’t work fully on them. Second another staff member sold me walkie-talkie headsets that were not compatible with the radios we were buying.

3 words: DONT TRUST THEM!Short version and attached long version in photos…My table ~$300, + protection plan, had a cracked screen and I turned it in to be repaired. Was told in person it would be about 10-14 day turn around.Tablet shipped to Kentucky and was “under repair” for 1.5 weeks. I called (hard to find, long wait too), it wasn’t under repair IT WAS SALVAGED?!?!(It was fully functional with a cracked screen) the phone Rep confirmed (x3 times) I would get my data transferred at the store. Next day I go in and told “THAT IS IMPOSSIBLE!”No one can do that. They turn in a data retrieval request. Don’t hear back for another week, my travel plans delayed, landlord and work hade to be negotiated. Finally gave up and left. Then I get emails and calls saying…I need to pay $50 + $200 up $1500!!!WARNINGWARNINGWARNING DONT trust what the say. DONT think they care. DONT sign the “possible replacement” form.They want me to pay x2-x5 to get my photos back that they never told me they were going to junk.Pack of LAZY CHEAP LIARS

Just wondering if people that work there are tethered to a specific location. Like those invisible dog fences. Go outside their area they get a slight electric shock.When you ask where something is located they point to the rest of the store. The idea that they would actually take you to the product, even if they actually knew where it was, is beyond their comprehension.On that rare occasion when they take you to the aisle where its suppose to be, you know the aisle youve spent the last 15 minutes in search of a product, then the Team Member who is seeing the aisle for the first time, does the same thing.As far as I can tell Team Members training consists of pointing, never make eye contact, saying its not their department, and recommending the wrong item.

Customer service! On time and reliable! And better than any cell phone dealer! For all needs!

So refreshing to have people ask what you need and help you find it. Still a great store.

I came here to buy a camera and was helped by Lani. Extremely helpful and also offered me his personal opinion on a camera that he personally uses as a reference. That was helpful since i have no prior experience using any kind of cameras. Professional and overall my experience was quick and easy. Thank you!

Came in with my family, and ahren helped me with finding multiple options for the laptop i wanted and he spent about an hour with us maybe even a full hour just to help us explain and help with all the info we needed to know!! he was very nice!!! then we also had a good experience when we were looking for a TV, steve came to us and he was very informative and he was super charming we were in a better mood instantly lol. they were both great and my family and i were super happy!!!!

Best Buy has the largest selection of electronics of any area retailer.And their prices are relatively low also.

Friendly and helpful staff. Sometimes not too many options. Wish there was a corner for music electronics

Terrible customer service. Have you waiting 20 minutes plus for help. Was here with a friend. Happy I didnt need anything, otherwise I would have left. When the person finally came to help out, he was useless.

Its Best Buy, poor customer service and I bought the wrong product because the sales guy was clueless. I returned the product. Will try to buy a router booster online. As I said its Best Buy .

I stood in the computer department for 3 minutes watching 3 customer service reps talking to each other. One of them had greeted me as I walked by him so they were aware of me in that department. For it being the holiday season this is not good. I am at the counter as I write this review, so Ill keep going.I have my items ready on the counter and want help because I need more.

There was a nice employee that helped me but the store didnt stock or couldnt even order my screen cover for my phone. She apologized for them not having the item.

Just cant get enough of the technology and the best thing it is the best prices in town 😉

Probably the Best Buy in San Diego. Everything I need is here. It’s organized and spacious.

Great customer service. and the price matching!

They didnt have what I went in looking for. They had it online but I had cash to pay with so that option didnt work for me. But I still love this store!

Ive always loved going to best buy, the customer service is always superb and the selection of games and computers/accessories never fails.

Its a best buy. Friendly staff decent lines.

I bought a new cell phone from Maria - EXCELLENT service during and after the sale!

Not a person to write reviews at all but customer service here is horrible. Stood in front of the TV section counter to buy a tv and the rep there was talking to kids about random stuff. Stood for ~ 15 minutes and nothing. Then asked if there is anyone to help or are we waiting and the rep says, we are waiting. Like jeez dude, you guys know how to waste peoples time.

They charge me over $1,000 to get a drone but no one can answered the phone!!!! This is completely unacceptable customer service is dead!All they want is your money they take all your money close the stores so you can just go online and hope to get it in a reasonable time!

Impossible to talk to anyone by phone to get questions answered.I have a question about car alarm reprogramming, and wanted to book an appointment after getting my questions answered. I started through the online booking service on the stores website to discover it didnt have the service I needed. So next to the booking form is a phone number that says do you have questions about booking this service? Call this #. So I called the 1-800 number on the booking page. Turns out its some national automated number that has no connection to booking or car service at all.So I found the local # for the store, and called the number, asked to be transferred to the department that does the car alarm installation, was transferred and waited on hold for 30 MINUTES for someone to answer the phone!So I finally hung up when I realized I could have driven to the store, asked my questions, booked the appointment, and driven home in that time.So I called the store back to try again, and received an automated message saying were sorry, this store is not taking calls at this time. Tried twice. Same message. At 3:50pm.Totally inexcusable and NOT the way to do business. Best Buy should be ashamed to provide this kind of service to their customers.From now on Ill DRIVE TO THE STORE to get a question answered instead of trying to deal with a phone system thats a complete waste of time.NOT happy.

The central Best Buy of City SD, expect that with supportive staff

Always love best buy. Great experience.

James in the T.V department was extremely helpful & knowledgeable in the type of T.Vs. Thank you so much for helping us with our purchase.

Much time was wasted at this store whose person cheated a consumer out of laptop computers because of Covid 19 and good old fashioned stupid sales persons.Who sold dropped, returned and unreported, refurbished and undeclared or and broken mistagged laptops.Each system product/commodity is way over priced for the service floor persons offer.I purchased a MSI Gamers Laptop and returned the instrument within a few days because of a operating system malfunction. Xbox app would launch and laptop battery failed to stay charged.Bombs away.The laptop was sold by walk-on Street professors who denied partaking in a personal Quarantine campaign againsta consumer/client.The laptop was almost identical in color to a USB memory chip that was stolen in Jonesboro Arkansas a few months before the client attempted to buy the MSI gaming laptop computer/console.The failure is classified as a strike or hit against the client who has been and is still a target of September 911 investigations/investigators.The client still has 2 additional USB chips, a solid state external module and a case intended for the missing technology.

Today is a good day for us, Making our purchases easy and smooth. so we did bought a Samsung Galaxy Flip, Watch, case and charger, but the good thing is Hassan and Marie are wonderful person making us mor happy with their customer service expertise, they a tually spend so much time with us, like a friend chatting for long… so HASSAN AND MARIE deserved a cudtomer service rewards.

Julian was friendly and fast when I went to pickup my purchase.

They sell mostly overpriced goods. The Geek squad protrctioplan is almost worthless as they know a trick or two butc were unable to answer my simple questions.Save your money and go somewhere else

Went to buy a laptop today early in the morning 11am may 8th 2021 that I saw online. I asked DJ for help finding it and he was extremely helpful and kind. He was also very efficient and you could tell he knew a lot about computers. Thank you DJ for the amazing customer service!

Came in looking for a mini usb drive, they told me I was looking for a micro. No, I want a mini drive not a micro, they told me what I THOUGHT was a mini was actually a c. Four employees said this. Told me minis are cs with rounded edges that will not fit an andriod. F.Y.I. Best Buy empolyees, standard, mini, micro, and c are not the same things. I bought two MINIS here a couple years ago. After this visit, after being corrected, after being told I dont know what I am talking about, I will never visit this store again. Stupid employees who wrongly correct customers.

I really have a bad experience every time I go to this store. Its almost impossible to find a sales person to help you. When you finally get one, it always feels rushed. I rarely leave feeling satisfied. Its also one of the last places you can buy certain things without ordering online. I hate that I have to go here. But, sometimes I have no other option.

New pick up in store option is great, all the convenience of shopping online, and the misery of waiting in traffic all at once. Guy working there did laugh at me for ratchet strapping a 70 tv to my roof rack though. 4/5 because employees dont know how ratchet straps work.

Very knowledgeable and customer friendly store employees.

People talk about the death of Brick and Moarter stores. I went out of my way to go to not One, but TWO differenmt Best Buys, this last one in a multi million dollar area.I went looking for a top of the line all in one PC. All they carry is LAST YEARS bottom of the line model. I saw the same thing happen to Fryes which is now extinct.Heres your mantra Best Buy CEO on case youre listening: NO STOCK = NO SALE!!!!!!!

This best buy has it all..and yes gpus a pile of gtx 1030s and a couple 1660 supers👍👍

Great service and they had just what I needed.

Getting to be a bit pricey, but great customer service as always

Wow what a selection of large tvs, in stock, great prices, very helpful staff and some awesome deals right now!!!

I went in today to pick up a mini fridge curbside pickup. Somehow the system glitched and after 20 minutes Sue came out to check on me. She provided excellent customer service and took such great care of me. You don’t see many workers like her anymore. Highly satisfied with my experience

Went in to enquire about my first camera purchase. One of the employees Elizabeth spent so much time answering all my questions about lenses, cameras, tripods, cell phone apps etc,. She stayed and discussed so many ideas for around 1.5 hours. I think she even skipped her lunch break to talk about cameras. This was my first best buy experience and it was very educational. This employee definitely deserves a raise!

Hassan n the check stand young man are amazingly nice!

Oops I forget my clerks name I think it was Loren, he was the best. My plasma went down 3 days before Super Bowl,yeaks!! He was very knowledgeable and courteous, he knew his stuff. Im happy with my purchase.

Everything is EXCELLENT..prices austanding

Best buy was good. The only thing is I went to see a phone that Im interested in. And they didnt help me with much. I think they didnt have enough help.

Easy to order online and pick up at the store

Jared in the Geek Squard is amazing. He helped us locate our repaired laptop after getting false info from the help number located out of the store. We were so frustrated by the people answering phone tree. We left with computer which was at store. Please see Jared. He knows what he is doing and amazing customer service. You cannot beat experienced help.

Great customer service. Employee went and got me coke out of break room! I was really thirsty.

Purchased a large TV online and it was ready by the time we arrived to pick it up, two staffers loaded the TV carefully in the truck. Simple, easy, and fast.

Best Buy, is always a gud place to start playing with the physical product. However, Id always try to give a second location! If I can take my own advice. Ive had tampered electronics in the past! Just bad luck of the draw but great stores, customer service and presentation...:) will always keep it at #1 draft pick! Ttk#$#$#

Great service found exactly what we wanted quickly. Good experience.

Easy! And knowledgeable excellent service.

Geek Squad FAIL. Within a two week period Best Buy botched a delivery and performed even worse at pick up. Item delivered to wrong address. Geek Squad blames me. I told the driver I would meet him because I had parking for them. Never showed. Delivered item to different address, refused to retrieve said item. Too bad. Its already been delivered. TWICE in this past week, scheduled pickup of heavy furniture by Geek Squad. No pickup. Not even a phone call. Im going to have to get a truck, some help, and return the furniture myself. I thought that maybe a 100 percent disabled veteran and his cancer-stricken wife, decades as Best Buy customers, could count on the support of Geek Squad during this pandemic. Every time I call, Thank you for being a Core Customer. If this is how you treat Core Customers you have lost a lot of customers. Just like Best Buy just lost ME.

So beautiful and perfect to me

👎👎Ill never ever purchase a cell phone or Geek Squad phone insurance or services..EVER! Plus the cell phone sales manager tries to steal my replacement phone by rerouting the shipping address to their own blocks away from store & also changed the phone carrier to their own after I left store. Cost me a lot of money, headache & time so I took the time for this review. Tried to bring this to the attention to Mission Valley & El Cajon stores to no avail due to employees covering for each other in store theft. Best Buy is on their way out like Radio Shack. 👎👎

Jon at magnolia was extremely helpful and helped us with getting new speakers for our home entertainment system. He made sure we got the best deal and will be making sure that any installation needs are taken care of by him directly.

Always a great experience. Id like to give a shoutout to Tyler in curbside pickup !!! What a terrific guy !!!

Good prices and service

Great store for electronic needs. Always busy in there. Makes sense why my on-site pickup took longer than anticipated. Showed up to the store.. Found the item I had ordered for in store pick up and because no one had attended my online inquiry I resorted to canceling the online order and paying for it right then and there.

For the most part I like best buy. I went in recently to get new phones. The young man helped me but was so confusing and his answers where sun par at best and late and unintelligible at worse. Left feeling very unsatisfied.