Lars is awesome and Matt has been a Godsend! Matt is very knowledgeable, patient, has great taste and is just plain fun to work with. He thought of things we never considered such as how the appliances will fit in the available space, features, etc. We went in not knowing what we we wanted and he helped us find the perfect washer/dryer, range hood and fixtures for our bathroom/laundry room remodels and kitchen upgrade.
It was a very pleasant, productive experiences with Michelle Cook when we were searching and exploring for our cooktop.It was amazing how she has never criticized or said something negative about other appliances but she could explain and make us understand how the Wolf products we felt to select. Her personality made us convinced about our choice.
I recently purchased all the appliances and a few accessories for my kitchen remodel with Lars. Matt Regole, Director of Product Sales assisted me from my first visit into the showroom until my decision to purchase months later. I did my due diligence and checked other companies for high end appliances as well, they had the products similar pricing BUT they did not have Matt Regole!!Matt has excellent product knowledge and also helped me to select the right style and look for what I needed. He never tried to over sell me, rather he gave me complete info on the product and gave me options on what he felt might work best. His communications and follow up with me on specs, pricing, arrival times storage and install of products before hand was invaluable in helping me plan. Lastly, Matt was extremely personable and relatable… even sharing what worked or didn’t work in his own remodel. He will continue to follow up with me on my order and I also appreciate that once all is installed and if any issues with the product, I can call him and he will assist! I have no doubt about that!Matt you are the Gold Standard of great service in my book and that is not a compliment I give out freely!Thank you!
Lars Remodeling and Design exceeds my expectations every time for outstanding service and value. Not only do they have the best products, they also have the best people. It is always a pleasure to do business with a team that understands my needs, values and encourages my input, provides thoughtful (and excellent recommendations), and delivers on their commitments. I look forward to the next project!
Matt helped us find the perfect kitchen appliances to fit our lifestyle needs, style and budget. He was patient with all of my questions and changes, attentive to our needs, and transparent. It was very much a “no-pressure” transaction; I did not feel that I was being “sold” anything. Additionally, he was prompt in all aspects. Thank you, Matt, for being so easy to work with 😊
During an extremely tight market for appliances, Lars came through big. Matt helped and provided excellent service. I recommend them.
My husband and I are currently remodeling our kitchen and need all new appliances. We worked with Matt Regole and found him to be extremely helpful. He was very knowledgable about the different products he showed us and has been quick to respond to our questions and concerns. Most importantly, Matt listened to us and was careful to meet our needs and budget. Weve already recommended him to friends.
I really appreciate the uninterrupted time that Matt dedicated to educating me regarding the many options that come with purchasing new appliances for my home remodel. After meeting with Matt I was much more informed about brand options, and various promotions. Further, I did an adequate amount of shopping at other locations, and Matts pricing won that aspect of the process as well. I recommend Lars, and Matt Regole, in particular, without hesitation! Thanks Matt!
While under Covid-19 stay-at-home rules, we were able to purchase a new Cove dishwasher with the professional assistance of Matt Regole via phone and emails. Though we have yet to personally meet Matt, he was able to answer all pre-purchase questions to our satisfaction. Matt did an outstanding job at keeping us posted on the status of the order, as it did take a few weeks from order date until installation date. This is exactly the type of person you want to work with to bring your project to a successful conclusion. Thanks again for all your valuable help! Hope to do business with you again in the future.
Lars has restored our faith in contractors. They were highly organized treated us with care and respect; always addressing any concern immediately. We have had some less than ideal experiences in the past, but having Lars remodel our kitchen 15 months ago was the best decision we have ever made. We recently had the opportunity to reconnect with our Lars “team” and it was like seeing and talking to family again. They could not have been more responsive and helpful. We purchased all new appliances through Matt Regole at Lars for the remodel and he, like the rest of the team, responded with care when I reported a problem with our cooktop. Matt helped me connect with the Jenn-Air customer service to schedule an appointment with a technician. I highly recommend Lars for household remodels of any kind.
We had the excellent fortune of finding and using Lars for all of our appliances, fixtures, sinks, toilets and tubs. Our only regret is not using Lars to do our entire home remodel which we decided to general contract ourselves as an owner/builder (UGHHHHH!!!). We ordered probably 50-60 products total from Lars, and got the order 100% correct. Their outsourced installers were prompt, friendly and efficient. And on the few occasions when we needed to change something out, Lars always picked up the phone on the first ring with a “No problem, I’ll call you when the new part is in.” It was truly white glove service but delivered in a friendly casual way (thank you to Matt Regole who was our main contact there!). Since we were doing a full remodel of our house, we interacted with dozens of vendors. Lars was a breath of fresh air compared to many of the dozens of other vendors we dealt with. Due to the pandemic and everyone stuck at home, the remodel market got absolutely slammed. The industry was maxed and overwhelmed and we experienced many errors, delays and disappointments out there. Lars was a notable exception in this regard and saved us a lot of grief. Anyway, we got an awesome deal on a Sub-Zero Pro fridge which was a floor model in the Lars showroom which was a huge help to our budget. We got all Miele kitchen appliances, an insane commercial grade double engine Venta-hood which we love (Lars helped us with this supercharged configuration as we like to cook very fragrant Asian and other food which would previously engulf our entire home with delicious fragrances but now these all go quietly and completely out the vent!). And Lars outfitted all of our 3 ½ bathrooms and ADU kitchenette. Lars offered us the best pricing as we were shopping around, but most importantly, their level of knowledge and customer care stood out clearly to us. And we just really liked them and their showroom experience from our first visit. These sentiments were solidified through our whole process. Even though they were extremely busy as a firm, the showroom was peaceful and our conference room meetings calm and chatty and thorough – not rushed at all and we were even offered drinks from their wide variety o goodies! As Lars is also a design/build firm, they were able to view our needs in the context of our project. They took some time to understand our project, reviewed our kitchen design and offered some wise alternatives and enhancements to our product list. Beyond the Lars showroom, Lars offers literally all products, and they turned us on to Watermark brand which became the hardware for all our bathrooms. And they reminded us we needed towel bars, toilet paper holders, and towel hooks. We did matching Watermark for those too and I cannot tell you how sharp and beautiful it all looks. We highly recommend Lars for appliances and all of our home remodel purchases. And we will definitely hire them to actually do the remodel when/if we ever do one in the future. Wonderful people with A+ professionalism, impeccable execution and follow-through and a rare dedication to customer service excellence. Thank you Lars (and Matt Regole) for being such a pleasure to deal with and such a value add in what was a difficult 9-month pandemic remodel for us.
Recently enjoyed a virtual sales tour to satisfy interests in purchasing a Sub-Zero wine fridge. With COVID concerns this was a great way to shop! Also, great to support quality USA products and brands produced in USA versus cheap (often inferior) products produced in China or by other overseas competitors for US jobs and technology. 2-3 month lead time before well receive purchase is the only drawback else experience thus far with Lars sales team would earn 5-stars.
My wife and I purchased all of our kitchen appliances through Matt at Lars Appliance. We couldnt be happier with the customer service and the knowledge from Matt. He was warm, personable and was able to share many details about the appliances prior to our purchase. They are top notch!
Our experience with the whole team at LARS was absolutely wonderful! The special attention that Matt Regole provided in helping us select the appliances was a highlight! After we had our Kitchen remodeled we went back to LARS to install a new deck and BBQ area. Matt pointed out a relatively new product call Urban BonFire for the cabinetry surrounding the BBQ as well as selecting the BBQ we would install. We absolutely love the Urban Bonfire cabinetry! It is beautiful! We just loved Matts responsiveness to all of our questions! Thank you LARS!
Matt at Lars Appliances was super helpful in getting our built in refrigerator replaced. Great communication. I highly recommend this company.
Worked with LARs on an extensive remodel design and build. Part of the process was working with Matt Regole, their head of product sales in regards to the new appliances choices. Matt was friendly and very knowledgeable. The LARs showroom enabled us to see and review all the proposed appliances. It was awesome to have an appliance guy who really knew his stuff and wasnt high pressure. We certainly enjoyed our experience with him.
Matt has good appliance product knowledge that brought more clarity to our decision making.
Matt helped my purchase a new dishwasher. He was kind, knowledgeable and patient while helping me select a quality appliance.
Working with Matt Regole was a pleasure. He is very responsive and accommodating and made sure I was able to get exactly the right product to fit my needs. Would give more stars if I could.
Excellent service. Super attention to important details. Friendly and efficient.
Lars was by far my favorite vendor on an extensive home redo project. They were our main provider of appliances, parts and fixtures for our kitchen and bathrooms. They also have an awesome and excellently priced full-suite of custom cabinet and vanity solutions. The showroom is beautiful and nice to be in (free top-shelf coffees and drinks!) and everyone is really friendly. But most of all they are just a professional class-act that really knows their stuff. They helped us select everything we needed, got everything (there was A LOT) exactly correct, let us store some of it until we really needed it. They coached us to rush our Miele order as Miele was set to raise prices and let us store it all with them until we needed it. It was little details like that which showed me how they go above and beyond. When we needed something or had a question, we called and they always got us squared away quickly and efficiently. The high level of care and service last from our first visit and through the install. We needed one service call thereafter and it too was seamlessly arranged and executed. Lars is one of firms that you unfortunately don’t see around much anymore. They have clearly and consciously decided to offer a consistent and top-notch customer experience and, as a result, that is exactly what they delivered to us. All the folks there were great, but Matt Regole was our point man. I couldn’t recommend more highly. Oh, and they also had the best pricing (and we didn’t even have to haggle)!!
I worked with Matt Regole, who was a coordinator on my project. Matt conducted himself with the utmost professionalism. He was always very prompt in contacting me with updates on my project, and made sure to answer any questions I had regarding progress on the job.
In January of 2020, we decided to remodel the downstairs of our house. We chose Lars because of the great reviews and because they offered a 2-hour seminar that they call “Educate before you Renovate”., which was super informative. We were impressed by the presentation and decided to go with them. From that time to the completion of the project, we were extremely happy with the professionalism and complete competency of their team. They use very talented and responsive trades, the design team is wonderful, the project managers were very attentive, the appliance team was incredible, and the project turned out amazing all at a time when the pandemic hit and certainly impacted their business. Despite the challenges that they were facing, the project went right along as scheduled with very few hiccups. That’s where were the most impressed. They handled every problem that came up immediately and always had a great remedy. For instance, the vent that goes over the cooktop in the kitchen would not fit correctly as per the original plan. They immediately came up with a plan to reroute the vent and create a very attractive soffit for the hood. In another instance, the oven that we chose was defective right from install. But Matt Regole got right on the problem and worked with the manufacturer for a replacement and even got us an upgrade at no cost to us. The entire experience with Lars was a very happy one and we would definitely recommend them for any remodel project.
If you want to talk to someone who knows appliances and can direct you to the right appliances for you, then talk to Matt Regole. You’ll be treated like an important client and not just another customer.