I spend over $10,000 with this company for my home Heating and A/C unit. They provided a written warranty of 10 year for parts and 1 year for labor, contract good until August 2022. My A/C until quit working last week (September 13, 2021) called and scheduled a diagnostic for a week later. When they showed up they informed us the cost for the repair would be over $800 for a bad Capacitor that cost $14.95 at Amazon and that our A/C unit was out of warranty due to that it wasn’t previously serviced. I asked them for a copy in the contract where it clearly lists that the A/C needs to be serviced regularly which they could not provide. We kept all original purchase receipts and paperwork from the first day we hired them for the service, looked and searched for any written instructions on how to keep up with A/C system and found none. We are very upset Guthrie and Sons Heating and A/C clearly aren’t the right company to do business with. We feel our system was never in any way protected as Guthrie and Sons heating and A/C failed to honor any written warranty. I hope anyone searching for a A/C company reads my story and hope our situation help you determine your decision to use them. I’m not a happy customer and would never recommend them for any service.BTW I am a certified mechanic and work on automotive A/C units. They are no instructions to routinely service to A/C or heating systems on any vehicles, because they’re just isn’t. Home A/C units are built very similar to automotive they do mot require any service unless they fail or Freon leaks out. Just like your fridge or A/C wall unit. They could not provide of the routine services for home A/C unit required because there just isnt any. They are a bunch of crooks and would not recommend anyone use them.I’ll provide a photo copy of the contract

When looking for a company to install heating & air, a neighbor recommended Guthrie & Sons. Right from the start I was impressed with the scheduling coordinator who was friendly and very knowledgeable. Steven was honest, offered the right solutions and made the process clear and understandable. When the install team came, they were ultra careful with our home and they did a great job. When there was an issue with our slate roof that precluded them walking on the tiles; the owner of the company came by to find a solution! So impressive and really shows the degree of customer care they provide. We are very happy with the service, the products offered, the quality of the team and the fair pricing.

Guthrie &Sons has been our goto for all HVAC needs. Always come through with professional and very timely service. Dave J. was great! He was very professional and took the time to explain all services and answer all our questions. Top service. Highly recommend.

Excellent service. Always professional. I have used this company for over a decade and have never been disappointed.

I am very happy with Guthrie & Sons. They gave me a fair price and were able to install my new furnace 2 days after I called them. The installers were pleasant and easy to work with. They finished in a timely manner and left the house spotless.

Zach was very pleasant and professional and took the time to explain the issue with our furnace and how it would be repaired

Phil, Al, and Jay were professional and did an outstanding job installing a new heating system in our home.They were extra careful to keep dust at a minimum, when they installed new vents, andPhil did a great job explaining how the system works.I would hire them again.

Absolutely love Guthrie & Sons and highly recommend them! My experience with them put me at ease, they are very communicative, professional, and respond to every question that I had/have. I love that they come out every 6 months and replace my air filter and any time that I have a question about my system, they get back to me right away! When they installed my new AC and Heating system, they were amazing, even taking out the garbage left by the previous company. They walked me through every step and made sure that I knew how to use the system before leaving. Hands down love my new AC and Heater, quite, efficient, saves me money and I have no worries.

Stephan was our sales rep. He informed us of all our options without giving us any sense of pressure. We felt very comfortable dealing with this company after meeting him. Andy and Rob did our installation. They were very friendly, informative, and hard working. We would recommend Guthrie and Sons to everyone! Stephan, Andy, and Rob thank you so much for all your hard work. We are extremely happy with your service!

2 years ago I was bullied by this company to remove my negative review. I tried to move on since then, however after spending $25k on 2 new AC units with them, I continue to have issues with both units that I purchased in 2017, making them 4 years old.I had an issue with one of the units about 2 years ago and asked them to fix it. They claimed it wasnt their problem. I had a 3rd party confirm it was a bad install, wrote a bad review and THEN they agreed to fix it after calling me 10x to remove my bad Yelp review.Here I am again and now my other AC unit installed at the same time is having the same issue the other unit did. Again, I called Guthrie and sons who refuse to be accountable for their install, even after again having a 3rd party confirm they should be responsible.Please dont be deceived by the good rating as Im sure Im not the only person they have done this to. If you write a bad review, you will get a phone call and ask you to remove it. I also filed a complaint with the BBB

Overall my experience was quick and easy. They handled the installation very well and got it done at an affordable price.

Zach is fabulous. So helpful and cheerful. Cannot say enough good things about him.

I have been using Guthrie & Sons for years and have never been disappointed. When my HVAC system was first installed, they completed it in the time they said they would and Ive been using their maintenance service ever since. Today they replaced a thermostat and explained the process. Excellent crew and clean and respectful.

Came out very quickly, great communication, on time, professional and friendly. Would definitely use again! Thanks sam

I’ve been using Guthrie&Sons for semi-annual HVAC maintenance for the last two years now. My service technician was Zack. He does an excellent job. Prompt, courteous, very knowledgeable, and very honest. A pleasure to do business with. Their prices are very reasonable. The office staff is very cordial and easy to work with. This is a very well run company. I will continue to use them.

Zac and Dave did a great job repairing our heater. They were friendly and professional. I definitely use Guthrie and Sons again!

Thank you, Sam for taking the time to inspect our heater and making sure it is safe and ready for the cooler months!

Pleasant service man. Clear concise and thoughtful

From the beginning there were problems and a failure to accomplish the project correctly. This led to numerous visits to correct their deficiencies and frankly it was due to their laziness and stupidity. The management team at Guthrie failed miserably and only made excuses. I will say their staff were always friendly and courteous.

Jeff from Guthrie and Sons was very professional, extremely helpful, and made the process of checking on Heating and AC condensers very easy! I highly recommend this company for friendly and knowledgable service who can come out fairly quickly as well. It was very refreshing to schedule an appointment so quickly and Im very excited to use them again.

From the estimate to the installation, i could not be more happier. The estimator/owner came out and exuded confidence about solving our problem. Several other vendors offered solutions of putting a heater on the roof, while others suggested putting a heater in the house - that would take up some of the closet space. Not only did they provide a viable and less intrusive solution, but the PRICE WAS RIGHT! Please look no further and get an estimate from Mr. Guthrie; he will not disappoint.Oh and one more thing... They removed an old air conditioner from the roof for FREE! These folks far exceeded my expectations!

He couldn’t have been better! He did a thorough job. Very conscious of pandemic protocol with the addition of booties over his shoes! He addressed all of our minor concerns and answered our questions thoroughly. Excellent service provider. He is exceptional.

I had two other AC companies attempt to rip me off, but these guys gave me an honest quote and provided exceptional service as well. I have recommended Guthrie and Sons to all of my friends and neighbors. This company takes pride in their work and knows the value of customer service.

The technician was very good - professional and friendly.

Phil and Mike were very professional, tidy and explained everything well .They were incredibly knowledgeable and super customer service oriented I highly recommend this company. Stephan was my sales rep and he was great too.honest not pushy.professional and knowledgeable

Sam was very knowledgeable, professional and patient with all of our questions. He is a true professional!

Excellent customer service! Veteran owned business and really trust this family business! Zach M. Is such a thoughtful and courteous person! I feel like Zach is part of the family!!

Guthrie and Sons came out to my house and did a complete HVAC install. They showed up on time, with all equipment that they needed. The workers were incredibly professional and courteous as well as very knowledgeable when it came to the system. The completed the work in a timely manner and made sure after each day that where they were working was clean and free of debris! I would highly recommend them to anyone! Fantastic work!

Jeff is a wonderful addition to the staff at Guthrie & Sons!! This companys policies, ethics, and customer service far exceeds my expectations! It’s such a pleasure to work with them - I always know it will be done right! Thank you for such great service!

Guthrie and sons were recommended to me by my grandson. He has use them for repairs and maintenance. The heating system stopped working (25+ yrs old). I called and Joe (wearing a mask and paper boots) came out to check out the problem. He came back and installed a new system, Joe was polite, placed canvas down to protect my floors and vacuumed the area when finished. I would definitely call them again and recommend Guthrie and Sons and Joe to family and friends.

Great team that came to work on my installation of heating and air unit. They were all professional, and were very clean workers. I would highly recommend this company to anyone in need of their services.

Sam was excellent! Very knowledgeable, efficient and courteous- Taking time to answer all my questions and renewing our maintenance contract for our heating and cooling- Love Guthrie and Sons!

We had our entire duct system replaced and new UV and i-wave filtering system installed. The installation crew was really great. They were knowledgeable, and went over things in detail--asking about any options in terms of placement of vents, etc. They worked in a very clean and organized manner, and remove not only the old ducts, but all sorts of trash that had accumulated in the crawl space over the years. I give them my highest recommendation.

Guthrie and Sons was the best choice for my HVAC project. Matt recommended the perfect system for my home. Cost efficient, aesthetically pleasing, and fantastic performance. Phil and Rob were the best install team I could have asked for. They arrived on time, took care of my home while they worked, were friendly, and ensured I understood each part of the procedure, before and after. Thank you all for your hard work!

Zach, our technician, was excellent. He kept us informed as to what he was doing. He showed my husband how to replace the air filter since it wasnt very dirty this time. We had service at the end of the season last time.Zach even showed us how to install a new thermostat so we didnt have to pay extra for him to install it. Then, Zach went above and beyond to help us cut back some ivy that had gotten out of control in our jade plants.We have used Guthrie & Sons since at least 2016 and have always had great service. We will continue to use them too.

Always about the customer. From Courtney in the front office to the technician who comes out for service.

Our Furnace went out December. Having worked with Guthrie & Sons before, we called them and they sent Zach out right away. He did a great job diagnosing the problem, and showing us (with pictures) what we would be dealing with down the line. We wanted to replace our out of date ac unit anyway. Zach explained what the different levels offered were, and what financing was available. He did not try to pressure or upsell us. The next week, Phil came and installed everything, including a new thermostat. He did a great job installing the new systems, and was very thorough in putting things back the way he found them. He made sure to answer all our questions.

Just top notch professional work, great pricing. Five stars! Everyone should go to Guthrie for their AC needs

We discussed many options and felt total furnace replacement was needed. From start to finish, these guys were very professional and positive.

Sam was very professional and an excellent communicator.

Always professional and fair prices. Even during the pandemic, the employees were polite, clean and wore masks. The employees are always very knowledgeable and explain what they do and show you what they are replacing or repairing. I have used them several times now and have been satisfied every visit. They can usually fix things on the spot and beat out ever other quote I get.

Knowledgeable technician fixed the problem in little time and with a permanent solution. Very satisfied.

Technician (Zach) did a great job diagnosing and fixing the heater problem - gaps around furnace base that could allow products of combustion to mix with circulating air. He explained it well and then took care of the problem! Great work! Reasonable prices. I would recommend Guthrie to others.

Jeff was on time. Very courteous. Explained different options very clearly. Great service. Really nice people

Zach and his partner Jeff arrived early and assessed the issue with my Rheem A/C after a few tests. They were both friendly and professional and very familiar with knowing what needed to be done and how to do it.My A/C was not turning on. In the middle of a heat wave, my kids schooling at home and my wife working remotely, I had contacted another service company to come out sooner. They were not contracted with Rheem but another brand I never heard of. After two hours, they finally told me that the part I needed was no longer available. They could not get my A/C working and offered to install a new system for thousands of dollars!Zach and Jeff had my A/C working in less than 30 minutes! The repair charge was very reasonable and included two future service calls in the next 12 months.I highly recommend Guthrie and Sons and chose them because they were referred on the Rheem website for Rheem local contractors. Thank you Zach and Jeff!

My electrician of 20 years recommended Gutherie & Sons recently when my gas heater was acting wonky. The office team was helpful and my service tech Jeff was great. Jeff answered all my questions thoughtfully and thoroughly explained options. I’d happily recommend Gutherie & Sons to friends and family and to you too!

Zack was very polite, professional, and knowledgeable. Furthermore, he was able to clearly explain what he was doing and was able to quickly troubleshoot the problem with my furnace, which looked like the inside of a computer. I would highly recommend Zack for any heater repairs you may need.

Our experience with Guthrie & Sons has been amazing! Zac, Courtney, Amy, Phil, and Zach were all fantastic to work with. Would highly recommend them and the rest of their team!

Have used Guthrie a few times, every time has been a pleasant professional courteous experience!

Excellent service from estimate thru installation. Zac was knowledgeable when he came by our house for the quote, quick to schedule and arrived on time.Phil technician and staff worked efficiently, very clean installation and professional.My wife and me, so happy with the Furnace and A/C installation .Worked nice and smooth, Highly recommend this company to my friends, family and you .Thanks to G & S (Zac, Amy, Phill and staffs )

Great company very professional techs. Jeff did a great job very professional and knowledgeable. I’ve used this company for years and I have a yearly maintenance plan with them. Highly recommend.

On-time arrival and quick installation including running a 230 volt line to the external unit of the mini-split. Answered all my questions and did a complete cleanup at the end. I felt this was 5 star from beginning to end.

Very friendly. Zach identified the problem quickly, explained the issue, and fixed it. Great service.

Zach is the quintessential professional and works efficiently!

Guthrie and Sons do top notch quality work. As a contractor, I use Guthrie and Sons for all my new installs, repairs and maintenance work. Zack has always done a thorough complete job on all the maintenance / repairs jobs over the years.

Excellent service, on time, very helpful giving advice and highly recommend.

Zach was courteous and honest! Great job getting our heater running. Excellent technician.

Excellent customer service. Very professional and courteous installation team. They were the cleanest contractors I’ve ever had work on my house - no dust left behind - everything was spotless. Highly recommend Guthrie & Sons.

Came out to repair our 25+ year old heating system and found the problems are with a few of the control boxes and gave use a estimate of the repairs and we asked about a new system and he was fantastic with the explanation of everything and gave us a great price on the unit and the installation plus how fast we could get the new one installed and so we decided to replace the unit with a new one that he recommended.

Zach is the best! Very personable and kind.

Zack was great! He did a very thorough job, explained what he was going to do and showed me the results afterwards. He was very professional and courteous. Thank you so much!

We had our AC unit stop blowing cold air in the dead of summer. Zack was able to come out the morning after I called and he got our unit working in less then 30 mins. He was informative and professional! We will absolutely use this company again! Thanks Zack!

Zach provided the level of service that you would ask for. He texted me when he was in his way, brought his own booties to wear in the house, took and texted photos of the HVAC equipment in my attic, did the maintenance in an efficient, professional manner, and was warm and friendly. I, Ken Barovsky, highly recommend Guthrie & Sons. I know you’ll get the same level of service I got from Zach!!

Technician Zach took pictures of HVAC system on my roof to answer my questions. Gave good explanations.

Zach came out and repaired both of our AC units. He is pleasant, courteous, and thorough. We highly recommend him and wouldn’t hesitate to call if we need his services in the future.

Took all necessary Covid precautions. Service was great, as usual, and professional. Full explanation of recommended services provided.

Zach was extremely friendly and professional. He took time to explain everything to me giving me all my options. He patiently answered all of the questions that I asked him.

Guthrie and Sons came to my aid quickly when I was in need of assistance with my AC unit. They were incredibly efficient, professional, and a pleasure to do business with. Zack and Tim were very informative as to what issues were, and explained clearly so that I could understand what was happening. They acted with honesty, reliability, and expertise. There were no surprises, and I felt informed and comfortable throughout the process. I’m so relieved! Just in time for 90+ degree weather. I whole heartedly recommend this company for all of your HVAC needs.

Jeff took about 30 minutes to check older wall unit and repair. Turned out to be the thermostat. Im very happy with the work performed and would recommend them to my friends.

Jeff, our technician, was on time, performed the service efficiently, kept us informed and cleaned up when he was done. He was also friendly but professional. All good.

Jeff performed a routine maintenance check on our AC units and went above and beyond, taking time to get our system working with the EcoNet app. We are so appreciative! Thanks again Jeff!

Our heater was not working and a prior company had recommended a complete replacement for a couple thousands dollars... my handyman referred us to Guthrie for a second opinion and he came promptly the very next day and diagnosed a small part replacement need and fixed it in 5 minutes for less than $200. He performs an honest and accurate job and we are so grateful for his work!! Highly highly recommended!!

Cant say enough about the friendly, professional, reliable service standards maintained by Guthrie & Sons. Jeff B. did the annual heating system inspection / service, and filter replacement. It was a very pleasant contact and experience, that provides us with the confidence that our gas furnace is in tip-top condition.

Love love love these folks. Have been a customer for many years. The gals in the office are fantastic - knowledgeable, technical, professional, friendly - and the guys in the field are solid, too. They have saved us in bad situations many times. Cannot say enough good things about them.

I found Guthrie and Sons through an internet search because I needed someone to fix a wall heater in an apartment I rent out. They scheduled an appointment quickly, came on time, and met with the tenant. While still there the technician called and said I have good news. He reported that he found a simple problem with the heater, but it required someone with expertise to know about an obscure switch that had been accidentally turned off. I was very happy that I did not have to replace the whole heater. But when he said it was so simple he was not even going to charge me for the visit, I almost dropped my phone! I didnt think that kind of relationship-building with businesses happened anymore. He explained they are a family-owned company, and their reputation is important. So, of course, they have a customer for life with me, and I fully expect to call them when my needs fits their expertise. I was so surprised and appreciative of their great service, I wanted to share my story publicly.

Jeff arrived within the said time frame. He is very professional and helpful. A great addition to the Guthrie & Sons family.

I have worked with Guthrie & Sons for years and they are always courteous and professional and provide great value and service. We have purchased a Furnace and A/C units through them and they work great. We also do their 2x/year service to keep everything running smoothly. I highly recommend these guys and our service today with Adam was pleasant, professional and efficient. Great guy!

I had my A/C installed by Guthrie & Sons and they do my Maintenance checks for heating and cooling twice every year. They are always a delight to work with. I highly recommend their services.

All went well - very easy and nice to have peace of mind that everything is working well as we head toward winter.

Wayne lived up to the high expectations set by other reviewers. He showed up on time and serviced both our heater and AC. We liked that he used booties each time he needed to come in and out of the house. He was kind to show what he was doing and some unique features about our units. No hassles and friendly service. Id recommend Guthrie & Sons to others.

Everyone was wonderful from start to finish. This is a very professional company. I had no problem with any of the techs in or around my home..

I am continually grateful that we chose the company and continue to be impressed by the quality of service that we get from them every time. 10 star rating for them.

As always, Great, from initial phone call, to punctuality and completion

They were professional in their dealings with us. Always kept us informed throughout the installation process and finished earlier than their original estimate. We haven’t used our new mini-split system much because the weather has been mild and pleasant but I’m sure there will be no problem with using the system for our comfort needs. Thank you, Guthrie & Sons for a job well done. You are the best!

Our experience with this company has been nothing but amazing. Zach is extremely nice and personable. We always feel like we have received high quality service when service is complete.

Fine job. Done under 30 minutes. Zach was helpful and friendly. Well continue to call upon Guthrie and Sons for our HVAC needs.

Great Company! From the girls who answer the phone, schedule your apt to the tecs who come to install or fix. I will only use this company.

From first to last, this company was outstanding. Amy, Courtney and Jessie in the office; Zach in sales; Jimmy, Bill and their helper- all friendly and capable. Jimmy even stayed an hour after my furnace was installed to help me feel comfortable with the unit. The heater works great and I highly recommend this company. Thank you all!

I have been using Guthrie & Sons Heating and Air since I moved to San Diego over 10 years ago now . When I later relocated to the far north county area I was happy they served customers that far away. They’re always on time, professional and reasonable on price. What else could anybody ask for?

Zach was great! Knowledgeable and efficient and patient walking us through repair options. Will absolutely use them in the future.

Jeff was great. He explained in detail what work needed to be done and took his time to ensure the job was done right and that all my concerns were addressed.

We have been using Guthrie and Sons for the past three years and are completely satisfied with every time we have a visit

Great friendly service, always punctual, exceed expectations time and again!

My A/c went out during this heat wave. They “squeezed” me in as I had other crisis going on. Everyone on the phone was very kind and understanding. The tech solved my problem without having to replace EVERYTING. He also changed the filter in my unit (which he didn’t have to do). He explained their annual service option and was very knowledgeable, courteous and patient with my lack of understanding of it all and never, ever tried to “oversell” me. Thank you for your honest company. I will call you for ANY future needs and have already referred you to two friends. Thank you kindly, Janann Moffat

Amazing company that provides fantastic service. I requested an appointment to inspect my heater which was not working. Within 2 days of my request I had an inspector at my home. In less than 2 weeks I had a new unit installed & a nice cozy house to come home to. I cannot say thanks enough to their entire service team for how quickly they identified & resolved our issue. Will definitely use again & recommend as often as I can.

Zach was great. Very kind and professional. Discussed information in a way I understood.

Excellent service and a successful diagnostic and quick, reasonable repair. So happy. Signed up for the annual maintenance, so they can worry about my heating/cooling system going forward and I dont have to go through the time consuming and frustrating process of finding the right people with the right solution again...

Been working with Zach at G&S for over a year now. He’s friendly and provides great honest service.Also very respectful with wearing a mask and shoe coverings.

Excellent customer service and meets or beats all the competitors pricing. I want to specifically commend the great service from the people who answer the phone. Ive bought air conditioners, gas wall heaters, and gas furnaces for multiple properties. My tenants get fast service from polite knowledgeable technicians. My owners are happy that the bills are very reasonable and good tenants stay because everything in their home works.

From the beginning to the end everyone was extremely courteous, responsive, knowledgeable, and professional.