Weird- when I walked into the store, everyone stared at me. Wasnt sure who was a customer and who was an employee so I wasnt sure who to address(everyone was wearing black). No one smiled at me or greeted me and I felt unwelcome. After a couple minutes Jenny rescued me from being rudely stared at and greeted me in Chinese and tried to help me as much as she could and checked on me later. Later I saw the other employees name was Thomas and some other girl in an antisocial social hoodie (which was ironically accurate!) I dont think they know about customer service here!

On the afternoon of October 18, 2021, the staff had a bad attitude. All the questions asked were unclear and he said that the Verizon network is not good, and I don’t know how he got into Verizon.

ThomasJennyMy first time hereThey are very enthusiastic and patient to help me solve some problemsThe best employee I have ever seenI will introduce friends to come here next timeWith such employees working for your company, business will get better and betterI hope the company will increase the salary of such employeesI am glad to meet them bothWish your company better and better

Jenny and Yuki they r nice, and very helpful. If anytime come here look for them.

So bad customer service, disrespectful. I come in store signed in for upgrade new plan, the sale representative not even show welcome, he look sleepy, not happy with customer. I don’t care what he think but the way he serve customer should be professional.thanks

Very nice, friendly. Jenny.

We went in to get a replacement chip card and the associate greeted us with a smile and made our visit so easy and welcoming. I will come back to this place for out next upgrade with verizon.

No patient and no knowledge plus they can take the good comment on all the phone. If u want to buy a new phone of course you need someone is more professional than I do! I didn’t pick on them and before I end on my conversation he just cut me off and said that I have no patience! You can’t comment any customer until they finish their question! No customer service skills

Do not come to this store...Please go to Verizon plus.... They charge more fee.... Dont Dont Dont come

Great service! prepared, patient, and extremely helpful and flexible

Angela assisted me right away. Didn’t really have to wait. She demonstrated the products before purchasing which made it easier for me to choose. I highly recommend coming here!

Angela was very knowledgeable and helpful, and definitely professional. My mom bought her new phone recently at this store; she doesnt really know how to use it. Angela spent a long time to go through all of the functions with my mom and taught her how to use it. Its definitely not her obligation to go over every single detail, but which she did. Im really appreciated her professionalism and patience. I highly recommend her.

This is BS! I paid the total of $160 cash service fees to switch over to Verizon and was told my activation fee will be waived on my bill. Angela lied to me and told me her manager couldnt do it... then why did she tell me that her manager can do it at first place? The reason she asked me to pay cash and not by credit card because she didnt meet her quota for the month and want to save it for next month. I felt bad and helped the girl out and this is what I get? Now I understand why she didnt meet her monthly quota. I will file and report to Verizon how shady of a business this place runs. I DO NOT RECOMMEND this place. Go to a real retailer store.

This is a helpful store, everyone was extremely friendly and assisted me immediately regarding my needs. I was in and out of the store quickly. The staff was patient and knowledgeable. I definitely would recommend customers to come to this store for any phone issues, etc!

I came here for an upgrade today, and reps here are super friendly.Angela helped me to set up my new iPhone and Ive gotten a great deal on a phone case and a screen protector.Would recommend this store to my friends!

Angela is the best rep ever. She explain how to use the phone and whats my phone plan included. And shes very patient. Definitely come back for her.

Needed a new phone ASAP right before Christmas because mine stopped working. This store had what I wanted and got me setup quickly.

STAY AWAY FROM THIS PLACE LIKE THE PLAGUE!!!! They will sweet talk you and offer to add-on accessories for free. Stating that they are honest and will do anything to help you out. I purchased a phone there by mistake cause I was in a rush to get one. Went in and they were all smiles and friendly. They ordered the phone for me and explained the cost breakdown (which they left out some other details). When the phone arrived and went to pick it up. Their tone of voice was totally different and rude. Before getting the phone, they charge me additional activation fee and their free accessories add-on went out the door. Basically, I have to pay for it. On top of that, they entered the wrong IMEI number. Not sure if they were doing some shady scam with the actual IMEI number. But I was able to change it to the right numbers with the help of a real Verizon rep.If you need to go to a Verizon store. Please, please go to their headquarter one. Dont go to an authorized Verizon retailer store. They are the worst and very sleazy to deal with. They have the same speech as a used car salesman.STAY AWAY!!!! I HAVE WARNED YOU...

Hi - I believe its a simple mistake, I had great service and got the phone that I wanted, you deserve a five star!

Im satisfied with the service they provided. Really appreciated the help, especially the sales associate William was super helpful in helping me trouble shooting my phone.

Too expensive compared to other carriers. Service is good and customer service is sub-par in-store.

Just swapped to Verizon. Angel and William were very helpful! Definitely will recommend my friends to this location.

I had a few questions and I came in yesterday in the afternoon, Corrine answered all my questions patiently, and showed he profession. I will bring my friends over to Verizon and add into my account. I will definitely come back and look for Corrine again.

There is a male service staff who has a very poor attitude and charges more

Great service!William and Corrine helped me transferring data from my old phone to my new phone.They were really patient and friendly! would visit this store again!

The reps at here they all helpful and very nice and the manager named angela she help me to update my phone and she transfer all my stuff from old phone to new, over all its very good experience right here

William is a nice rep here who is willing to help. We are really satisfied with the service.

Stopped in to pick up a sim card from this store, as verizon support told me i could go into any verizon store to pick up a free sim card. First the person at the desk tried to charge me 30 dollars for the sim, to which i replied its supposed to be free. Then another person asked me if i wanted to upgrade my phone to replace my old broken phone, i said no. Then they tried to sell me a sim card for 10 dollars. Then i spoke to a verizon tech support again, and they further clarified that this store is not a verizon corporate store and thats why they were trying to rip me off for a sim card i can get for free at any CORPORATE verizon store. Something this store could have easily pointed out.Pretty sure they were just trying to rip me off first asking for 30 then asking for 10, even after i told them what the rep said on the phone. They tried to make it seem like this is a normal procedure and its always been 30 or was it 10 dollars. Get your sim card at the Pasadena Verizon they are corporate. Dont pay for a sim when you can easily get it for free at a corporate.wouldnt do business here, seems as if they are either incompetent, or just shady individuals. Either way id suggest you take your business somewhere else more trustworthy

Great customer service.My third time here already.Recommended!

Manager Angela and Corrine helped me upgraded my old phone to S8, and set everything ready for me. Even gave me a tablet for just paying the tax. Will recommend friends to come over here and get professional services !

I m here to port in my number and my old carrier wont provide my account number and my pin in the same time so i have to wait 2hrs lycomobile ll send me the info，meanwhile the reps here are very helpful and friendly，they ask if i need water and sit down and wait， the girl angela even give me her snacks when i was starving， very good customer service right here would come back Again

Willam &Angela Services very fast and reliable.I will referring friends contact them.

The girl there did not deliver a good services as T-mobile

This location has very little selection to Choose from. The staff there was very unprofessional, I stood around for approximately 5 minutes without anybody helping me out.

This is a shady business that rip customer off.stay away .they will charge the card first before they tell you the total price.they will Add you unrelated fee when you question their high price.to add one line to existing plan they charge total $ 90 .activation fee $30, annual membership $10,single line membership $29.99. Set up fee $19.99

Very bad. Who doesnt accept cash?

Great staff, awesome customer service, and helpful

80 dollars activation fee per line ??? U gotta be kidding me ....

Very helpful

Eric is a best sale representative

Very good treatment

Very very bad services!!! so rude!!!

Nothing

Jenny服务态度非常好. 亲切和蔼 我不会英文需要打客服。她很亲切帮忙我去打过去解决了

为我服务的jenny很nice，帮助我解决了很多问题，很感谢她

这家店服务很好👍我们全家都用这家公司、

Very poor service attitude

Its a pit! Dont go to this one! Specially pit the Chinese! It is estimated that foreigners would not dare! If you can speak English, go to a foreigner shop to do it! The manager doesnt understand anything! ESIM cant do it! Nothing!

The attitude towards guests is not good, I hope they will study hard

This company is really cheating, and the staff is also very poor. Is there anyone who wants to complain about this company? Let’s work together

Hello, come to your company today to do two phone calls. Open a family plan! Your staff corrine service is really good! Very professional. Passionate. Attentive and thoughtful. Thank you very much🙏

I bought a mobile phone there and wanted to change an iPhone 11. At that time, a male staff member received me. When I asked him how much he needed to pay for changing his mobile phone, he told me: No, who told me Who you could go to if you could. The attitude is too bad. Do you choose the service point carefully? I bought a mobile phone there and wanted to change an iPhone. 11, a male staff member received me when I consulted him. When he changed the phone, he told me: Cant change, who told you who you can change. The attitude is too bad, everyone carefully choose the service point

This store is simply a special shop for Chinese people. The phone line was not opened and $199 was deducted. The service attitude is too poor and the business ability is poor. It is a scam and it will not be solved for you.

Service is very poor...

Its a pit! Dont go to this one! Specially pit the Chinese! It is estimated that foreigners would not dare! If you can speak English, go to a foreigners shop to do it.

This place is a big liar company, what to say to you for free to use the payment must not believe, they will take your automatic payment offer to top off your paid line fee 20 knives, as long as you say yes, open the box will receive you 70 knives, no matter You will retreat or not, and they will charge you 150 for the opening fee. You will not receive a penny at the Verizon Direct Store. They are all on the bill. You can sign a word and you can go! Here will collect you cash!

Since I changed the bosss meals, it became more and more unpalatable. The price is getting more and more expensive. Three dishes 6.25. His familys two dishes and six knives are not good.

The service is very general and the business knowledge is very unfamiliar. In the line opened in the store, setting the password does not tell you. Asked them in the past, actually answered me and said that I forgot. I have been to 2 times so far, the problem can not be solved, all the answers are one, call customer service! !

They are cheating the subsidiary company, dont come here

Black shop, the opening fee is 150 per line, 2 lines are 300, are you crazy?

Great service

Sell ​​mobile phones,

Unreasonably

Service is very good thank you

The price is not cheap, and the door is locked every day

我和朋友去店里定了手机 手机到了之后 yuki马上就给我们打电话了 然后很快地帮我处理好了事情 还帮我传好了资料 他们的服务态度还是很不错的 我会叫我朋友们都来这找他们

我和我老婆去店里定了手机 等了大概半个月 手机到了 Jenny马上就给我们打电话了 Thomas帮我处理的手机服务 途中我们也聊得很愉快 下次有事还是会来这家店 👍👍👍

之前去办理手机业务，yuki和Thomas两个店员都很热心，细致的帮我解决了好多业务问题，五星好评！