The service is quite good. There are services in English, Cantonese and mandarin. I think I have found a good price here. Friendly！ Thats why I recommend my friends here

The in store experience was awesome! The representatives were very knowledgeable and answered any questions I had. Definitely go above and beyond for customers! Recommend this store!

Absolutely terrible, fraudulent. Do not trust these people to protect you or your integrity. They are out to make money and steal yours. My parents went to them to get a new plan and they cheated money from my parents, lying to them about how porting their number to Google Voice (a FREE SERVICE) costed them almost $100. Tmobile does not need to port their numbers from from Sprint to Google Voice to Tmobile, they lied to my parents and told them that they would be able to keep their old number, and now their old number is tied up for 4 months and they cannot use it. Absolutely horrible.My parents were lied to and cheated and the workers who work here are completely condescending and either dont know what theyre talking about or they dont care about lying to you. I would NOT come here. They are liars and cheats.

Ive been to better and whats up with you cant pay cash

Very good customer service I came here with my parents for iPhone 12 pre order and they spoke 3 different languages in the store and explained everything very clearly to us. The process is very fluid if you’re looking to get a great deal on phones definitely check them out you won’t regret it!!!

Greeted with friendly smile, answered my questions with patience and knowledge. Helped solve my issues and lower my payment. Strongly recommend!

BIG ZERO STAR IF I CAN RATE. I came here to switch lines for my cousins from prepaid to postpaid plan. Nobody in the front door to check list when there were some customers came at the same time, I had to go to the service bar to ask one of them, a east asian guy. The answer I got is NO, HE CANNOT SWITCH THE LINES. WTH???I came to the other place. They did it for my cousins. GO SOMEWHERE ELSE IF YOU NEED CUSTOMER SERVICES!

Very nice people very friendly help me lower my phone bill by almost HALF!! Great experience would defiantly recommend!

The store not enough employees, bad service,👎👎

At first everything seemed wonderful. Good deal. Nice prices. And we even got an iphone for free. Our bills gradually increased due to anonymous reason. They promise $100/4 lines and it turned out to be $171. When we bring the bill into the store and question them, they told us its missing one page for the rebate, which was never there.The free phone they promised, turned out to be a leased phone, charging us $39.99 monthly, and $198 option to buy the phone after two years. When we complain to them, all we got is we dont have the authority to pursuit this matter. You have to call Sprint.Thank you for the lesson. Never going to Asian dealer stores again. No more Sprint.

Thanks so much ! This store helps me save more money on 5 iPhone 11. And the sales are nice too, we spend pretty much time right there but they bring us some water too.

I had a wonderful experience with sprint yesterday. great prices with the newest iphones. Thanks again.

DO NOT GO HERE THIS STORE IS A SCAM THEY LIE ABOUT EVERYTHING JUST TO GET COMMISSION. DO NOT GO HERE!!!!!!!!!

My experience here was very pleasant went in to upgrade to a iPhone 11 Pro Max came out with a new phone new screen protector and a new case Within 15 mins A+ service.

Wow!! This is some service here. Prices are reasonable, I save a lot of money every month ever since I switched to cricket. Staff are friendly and patience. Good place to go to when you need a phone.

I went in to check on a detail on my account and look into a new phone. For about 15 minutes I stood there and no one said a word to me or even greeted me. It appeared that if you spoke Mandarin you were treated nicely with respect, I not being Asian seemed to be a reason why they practically ignored me. So I walked out as did another lady who was not Asian, they were kind of rude to her when she inquired about the wait time. I will not be going to tbis Sprint store again.

Got my iPhone from here they gave me a great price l, even added some extra phone cases thanks again

The in store experience was awesome! The representatives were very knowledgeable & answered any questions I had. Definitely go above and beyond for customers ! Recommend this store !

Cheating company, they stole my friends personal information to open the phone lines without her approval. My friend has reported to police department. They deleted my friends comment on yelp to trying to hide the truth. Please do not trust this store. Will go with legal action.

Excellent customer service at Sprint ever! Randy, the vice manager was super helpful with our questions and he helped us get all the referral rewards which we didnt know anything about it when we first switched to Sprint two months ago at Ontario Mills! Will definitely come back here if we have any problems! Thank you all, TEAM!

I was experiencing a excellent service. The unlimited 4G LTE Data let me feel so good. It more better than my old carrier.

My experience was nothing but pleasant at this location. I got the deal on the ad as promised and reps did their best to make everything as smooth as possible. Thank you guys!

Amazing Sprint team! Helpful, patient and knowledgeable! From the manager to the consultants they were all A1! I recommend you make this your Sprint connect! #SprintWorksForMe

Enough employees on shift to guarantee quick service. Each one seem knowledgeable and prepared to help you. Great atmosphere!

Friendly staff at the location! Made my switch painless and easy. I would recommend this location as your only Sprint location to visit. Thank you!

DONT USE SPRINT! They have the worst network SERVICE! THE SO CALLED UNLIMITED LTE IS FAKE! IT WILL LAGG YOU TO DEATH. IF YOU ARE LOOKING TO THROW YOUR PHONE AWAY THROUGH FRUSTRATION FROM THE BAD NETWORK, THIS IS THE PLACE TO GO!

I have problems with my account when transitioning to new account since July 2019 they still can not solve it. I have to them so many times.

Dont know why ppl got so upset with waiting time. Then helped me transferred all my data for all my new phones. That takes 30 mins for one phone. I waited to been helped and even thought the person helped me was tired, he still provided me great service. They r human too! Just be patient!

Had great service from these guys! Came in just to pay a bill and they didnt try to oush anything on me but they did let me know I was Eligible for an upgrade and I had no idea!

Very clean store very knowledgeable staff, switched over from Verizon and at this store and they took care of everything, very impressed!

I asked help to change our plan, they asked how long have you been a sprint customer. I said since before the merging of NEXTEL and SPRINT. HE said its been many years.LET ME TALK TO THE MANAGER SO HE CAN HELP YOU.HE get back to me and;They asked me if I speak Chinese, I said No I dont speak Chinese.THEN IM SORRY WE CANNOT HELP YOU HERE. AND GOTO THE ONE IN ARCADIA MALL, 3miles away from my place.This newly opened sprint is less than half a mile from my residence.So there is SPRINT STORE EXCLUSIVE FOR CHINESE?

Horrible customer service! At first, they told me the bill would be $160 but it went up to $300. I called them the first time, they promised me that they would fix the bill and gave me a refund for the extra money that I paid, but they never did. I gave them another call and this time, they hang up the phone immediately when they heard my voice. It’s been years now but I have not received a refund or any changes to the bill. I already talked to my lawyer, I am going to sue this place.

The service was on point. Everyone was patient and helpful. I would definitely recommend this store to my friends.

Great deals best customer service in the area ! Highly recommend this location for all your cell phone needs

This store provided great customer service, especially the employer, Daniel. I 100% recommend.

I opened account in different store and I have issues with my Apple Watch credit with couple months, finally they helps me solved the problem! Thank you for all of you young kids！

Very good Service

Amazing staff and great service! I would highly recommend Sprint to everyone!!

Only nice to you if you are new customer or adding a line, which will make them money. Last year I went to get a extra sim card and they said they dont have one. This year I needed another sim card, they wanted to charge $20 for it.

Exactly like what HF and Song said. Don’t ever step in to this store and send a penny! Terrible service, poor signal and WiFi, incorrect charge, deceive customers.....Everything a scammer do, they do!

The service was great and quick! I would recommend all my family and friends to come to this store.

So we went to this sprint store in feb, they have some amazing plans. loved it, they service was great and fast

Be careful they tell to return to main store in El Monte just get the tracking number...they get lots of complaints

Amazing!!! I love this store, the atmosphere is great and I got great deals on the plans and phones!! Recommend this store to all my friends and family!!!!!

I opened lines at this store, they have crazy iPhone X family plan, nice customer service and environment. Very good experience.

Excellent customer service.. very friendly staff

Worst service ever. Insincere, poorly trained sales staff who do not hesitate to screw you over. Go at your own risk!We went in to buy an iphone because of the ad they ran on the Chinese newspaper. Sales people insisted we get 5 phone new phone lines (rather than transfer over our existing numbers). They also tried to sell us the lease iPhone plan (Dont go for it!) but we opted to buy.We were told we can trade in an old phone (one of the reasons we bought 2 new iPhones rather than just one), which I told them was iCloud locked, but they accepted it anyway and didnt return it to us until a week after the paperwork was signed.So we walked out the door with twoiPhone 7s and a free Samsung phone even though we signed up for 5 lines and 3 free phones. The reason we insisted on these phones was for their hotspots (we were planning on getting a hotspot and a phone but were convinced to get 5 new lines instead). They would call us when new phones are in stock. THEY NEVER DID.One week later we went in to ask for our phones and phone lines. They said, sorry we dont have them (even though they gave us the numbers already). Come back when we call you. THEY NEVER DID.2 weeks later we are pissed and they still claim they have no extra phones. Assistant manager says we will get it the next day. We will get a call. NO CALL.One month later our 3rd line (the free phone) was CANCELLED for us. We called Sprint and discovered they had cancelled all three phone lines with free phones. Apparently the store employees cancelled it with sprint WITHOUT OUR CONSENT. They should not be allowed to do this, FYI #SPRINT. When we went in to complain, they told us to pay a $50 deactivation fee for all three phones ($150). SERIOUSLY?!We lost one of our iPhones during this one month wait time, went to the store for a replacement phone (because remember they didnt give us all our free phones?)! and THEY WERE TOO BUSY WITH NEW CUSTOMERS AND TOLD US WE CAN COME BACK. We expected them to help us cancel the phone line for our lost phone, but instead they said HOW LUCKY WE ARE TO HAVE LOST IT BECAUSE NOW WE CAN BUY A NEW IPhone7 for a great price with Sprints new deal.Other than the assistant manager and boss, no one can speak proper English, by the way. Very difficult to get any answers since the answer keeps changing and everything has to be confirmed through multiple people.There is no transparency.None do the deals are written in black and white for you to read.Sales people are just trying to earn a commission off you by a) selling you more iPhones and b) opening more lines for you and then closing them afterwards.Not to mention every time we went, there were different people working and previous staff members could not be found.Store manager/owner is EXTREMELY RUDE. He yelled at us and told us that we cannot have our free phones/phone lines at all and to **** off. Perhaps hes pissed cause his employees ****, but thats not our problem. We were LIED TO and would not have spent the kind of money we did had we known better. The person who sold us the phone even lied to his boss in front of us. He made it seem like we ripped him off.Next time we are video taping you and posting your *** on YouTube. #sprintisthenextunitedairlinesWe are currently looking into taking action through Sprint and are considering taking legal action against this particular store as they have completely refused to solve this issue for us after multiple visits and phone calls (they dont answer the phone).

Worst experience ever, they give your all the promise to you can get iphone X ipad etc, after u buy the plan, everything is changed.

Love this Chinese team! Keep up the good work!

T-Mobile team awesome service

This is the worst experience I ever had with sprint, all the customer service were super friendly when they try to ask you to buy service from them, but once you paid, everything totally changed !!! they even delete your contact from them, in case you ask any information again about refund, coz there is no refund, no rewards, dont get cheated !!!leave far from them !! lier

The employees here go above and beyond for their customers. Deff will be back

Stopped by this location for help with my bill. I felt like they actually wanted to help me! This is the only store i will go to in the future.

Amazing customer service and great store!

I went there yesterday to port in 5 lines, they have very good service and a sales rep named ken is very patient .

Place is amazing, will definitely refer friends here

Dont let me get a phone?!I showed my passport and they asks forID

Dont go!!! They are liars who target Chinese native speakers!Manager yelled at me over the phone saying I was spouting bull**** when hes the one training ****** sales staff who only care about their commission.I call fraud and racism.

Great team at this store!

Rubbish pits people’s money. A lot of money was scammed for doing business here. Don’t do it, everyone. This is a scam company.

The service attitude is dead... I have never encountered such a poor service. Ask them questions, they are super impatient. Tell us that we are too busy to come. Did not encounter such awkward

The attitude of the service staff inside is very bad, so I have to go to other places to transfer calls to other companies. Ask him to help call the company to contact the contract. Just dont call.. Its not his business

Please dont open the line in this place. They are liar, the dross among the Chinese, and countless victims in the Los Angeles Chinese online. After one of them called James scammed me to open the line, countless troubles followed. It shows that the first months bill will cost $270, and the next month will be $180. They first claimed that the two lines are $100, and then the trade in Apple 7 is replaced by xs max. Each mobile phone has 5 more per month, which is a total of 110. The results are naturally fake, and then they trick me into saying that the third month of the bill will return more money, the result? Nothing at all, the people who opened the line have long disappeared. A group of new and old clerk said they didn’t know, they had to ask the people who opened the line. I finally found the store manager and said that I will get it. Of course, there is no time in the future, there is no sign at all. Later, I saw the Chinese network and I knew that this was their regular scam. They were composed of several Chinese restaurants. The clerk kept swindling and kept moving.The picture is the bill for the fourth month of the day. The result is still no refund. The bill still costs more than 140 US dollars. I will call them. The first morning, I said that the deputy manager who knew the incident would come back in the afternoon. Then I didnt call back and I hit it. The deputy manager took the call and said that I would call back. Then I repeated a few hits at 5 oclock in the afternoon and no one took it! After that, I changed the google call and hit it (it is equal to changing the number to play), and sure enough, someone picks up! Then he said that he was busy and called back before 8 pm. Of course, in the end it is impossible to call back, without his phone.I hope that people who are also deceived will go to the court or BBB to complain, and these stores are fraudulent. I am also going to try to contact the sprint to make a complaint to prevent more people from being deceived.Please do not open lines in this place, they are cheats, many victims post experience in Los Angeles Chinese forum. One of them, James, cheat me open the account, and troubles followed.At the beginning, they claimed that the two lines are $100, and then they told me they have a trade in deal what is to give them apple 7, and pay each phone 5 more dollars each month, 18 month in all. So a total of 110 will be charge every month.It shows that the first months bill is $270, and the next months bill is $180.Then they tricked me, they told me the third months bill would give back the overcharged money. What happened? When the third month bill came, all the new and old shop assistants said they did not know everything. Finally, found the manager, said It would be done soon. Of course, it still a lie .Later, when I read the website, I realized that this was their scam way.The picture is when the bill for the fourth month came today, but there was still no refund and high amount. The bill was still more than $140, so I called them. The first time I called in the morning, they said the store manager Who knew about the incident would call me back in the afternoon.No one called me.Then I called back, and the assistant manager answered and said hed call me back. Then I repeated several times at 5 PM, no one answered phone !Then I use Google phone called them(different num), and sure enough, someone answered !Then he said he was busy and would call back by 8 pmOf course, no one called back me.I hope those who are also be cheated by sprint can go to the court or BBB to complain, and these stores are fraud to prevent more people from being cheated.

I know they received a lot of 5-star reviews. I always thought the one-star reviews of this store were too exaggerated. but! After I transferred to their company, I found that all the comments made by One Star were pragmatic. Regret, I now plan to switch back to my original company.Dont believe any of their advertisements! And their home signal is really bad! ! A 15-year-old mobile phone, this is the worst operating company I have ever seen.

Unscrupulous merchants, don’t believe their promises to customers. After a period of time, they will start to deduct fees randomly. Then they will not solve it for you. They will only complain to you if you have the ability. Anyway, I can’t control it. Find the person who handled it for you at the time! However, the person who handled you has already left!

On the afternoon of September 19, 2018, I planned to go to sprint to find out what discounts there are. But after listening to the introduction of the sales business, digging holes and serial sets, I was finally deceived for 700 dollars. It really hurts!Let me talk about how to dig pits. The salesperson will say that there are activities now, and you can get the latest iPhoneXs free of charge with the old trade-in. Then I said, we dont have old phones. At this time, the salesperson will say that it’s okay, I can help you. You only need to activate business activities, but, but, but, (I was cheated here, the important thing is 3 cheating) you have to pay 700 dollars first, and then we will return you 700 dollars, (200 dollars Call the bank card, and mail you 500 yuan visa card) Well, is it good for everyone? Then place an order! Congratulations, you were deceived just like me.Because the money returned to you is what you deserve, new users who switch to sprint will get 100 dollars in return. You open 5 lines, 500 dollars, and another 200 dollars returned. I don’t know what specific discount promotions are.But when I went back to cancel the next day, he said that the refund was fine, but 700 dollars, no refund, you didnt see anything, not even a small ticket. You cant get it back anymore. Who can help? Thank you.

Garbage company, customer service is very poor, do not understand anything, all scams, this shop belongs to werity wireless, is a sprint authorized store only, in order to deceive customers price concessions to find various offers with our account login sprint official website, and then impersonate us Go to the sprint head office for money. In fact, it is a violation of the operation of sprint company. I dont know why sprint will work with this spam authorized store. The purpose of these sales is to hang their own company because they have a high commission. When you successfully open the line, they will not care about you. If you have problems, they will start playing the ball. I was mentioned back and forth twice in San Gabriel and Arcadia. When they find them, they say they are busy. Are busy with new customers, old customers simply dont care.

Very poor, absolutely scam. The bills are messy and there are traps everywhere. Advise everyone not to participate in this phone company, remember! The new advertisement started in the World Journal and deceived! Deceived. The so-called refund wait time is long and easy to confuse the miss, the company deliberately delays the cash back. In short, there is a lot of gibberish and lie. The cell phone signal is very poor, the bills are confusing, and the cat is too tired. Every time I go to the hall, I see the guests complaining about quarrels. The so-called mobile phone is all wool on the sheep, and even the sheep are slaughtered. Who is going to be fooled! The worst company in the history of the Chinese region, there is no worse company than this.

Service attitude is very bad

Their company is completely a scam company and a black-hearted company. In October last year, they opened 5 lines, a one-and-a-half-year contract, and 5 lines. As a result, without any notification after a year, the 5 lines quietly added $55 for a month. The credit card found out that in order to worry about the price increase, I specifically asked the employee to print a certificate, business card and signature, but they did not admit it at all. He said that it was a personal act. Could the employees in your store introduce us to the business?, Just take the line rebate, is it over after the deception? Is it true that everyone talks about personal behavior, and doesnt count? Later I asked them to reason, and the two managers in white shirts said, Its okay, you can come every day. Anyway, I get my salary, and its time to get off work... disgusting! ..... There are more deceptions than just these two points. There is no way to describe them one by one. It is really bad, really bad. Bad. Bad. Bad.....Its not just us who are deceived. Look Looking at the Chinese Information Network Exposure Station, how many people were deceived, I don’t know how many people were deceived. At first I thought it was only me... They lied, the expression of leaving their heads down and down, how pitiful, why these Chinese speaking Chinese can only lie to the Chinese, disgusting 🤢really disgusting 🤢...

The scammer is shameless, I dont know why I kept the door open, cheated from beginning to end

Be careful not to lie to you to sign the contract. The employees and managers of this company are all scammers. Dont go to the bill and raise the cost more than half. Specially lie to the Chinese and people who do not understand English, including this companys all routines. The company only speaks English. In Spanish, if you want to complain, they just pretend to be confused. Never go to the spirit especially the store all of the people in there are liars even the manager they just want you to sign the contract and then you will receive a lot of impossible and unreasonable bill . Obviously there is nothing you can do after you sign the contact dont dont dont go there

In a horrible store, the clerk tricked the customer to open the line and said that after opening the cash back, I turned all the ten lines and promised to reverse about $1200. As a result, from December last year to the present, I didn’t see anything. I went to the store and asked countless times. It was said that the person who helped me resigned, and finding the store manager has no effect. Up to now, there is no explanation. It is really the worst choice, a bad store of -100.

Once online, the service attitude 360 ​​changes. Please dont go.

Waiting for too long.

The service is very poor. The promised refund has not been collected for nearly a year. According to their staff, I will not receive my contract after one and a half years.

The routine is deep!