Just got my storage unit here and the process was BY FAR the best! So quick, easy and superb. Jorge was very polite, explained everything well and made my experience a wonderful one. Highly recommended for its location, service and personnel.

Clean and secure. Nicely run.

Jorge was extremely helpful and polite. Made the entire process super quick and easy!

Jorge and Susette were very helpful. It went very smoothly. Highly recommended.

Super clean and organized. Super profesional staff.

Today George was very helpful, I’ve been seeing him every time I come here and he is always happy to assist and help in any way!Look for him when you go 👍🏼

George was so wonderful and accommodating! He is an absolute professional! Their location is clean and top notch!! Highly recommend!!

Excellent facilities and A+++ service. Highly recommend!

Jorge took great care of us. Very professional and friendly service. Would definitely recommend!

Great service over the phone and in person. Very nice staff and really quick and efficient service. Would highly recommend!

Extra Space Storage rates “Five-Stars” in my book. I have dealt with storage units in various cities, including different states and It was a very pleasant experience to reserve a unit, which was done online, and unit was ready as promised without surprises.The facility is very clean and well maintained.The staff is very helpful and knowledgeable. It is refreshing to have a customer-orientated service in regards to rental facilities.

Nalia did a great job! Very professional and a pleasure to work with. Highly recommended.

Quick and efficient to open and set up account. Jorge made the process very easy and he answered all questions and concerns.

Wow! The level of professionalism and customer service is above and beyond. As an owner of a PA and Concierge Service Company, Extra Space Storage was amazing at setting up a unit for a client. Not only did they did all the paperwork within an hour but they upgraded his unit in less than 10 minutes. Nalia was an amazing agent!! Would definitely recommend to other cutomers!

Excellent service, very friendly and professional... highly recommend. George and Nalea were super helpful and a pleasure to do business with!!

Quick and efficient to open my account and select a unit. Nalia made the process easy and was great to work with. The facility is very clean and modern.

Jorge was very professional and helpful in setting up a new contract to lease storage unit. He made it very easy for me to do it over the phone. Keep up the great work!!!

The ExtraSpace building on Calle Betances is awesome -- clean, modern and spacious. Getting set up is a little inefficient and manual, when it seems like it should be a simple form and payment. But once youre through with it, the facility itself is great.

Setting up an account over the phone was fast and easy. They left the key and lock inside my unit. I just had to show up with my things and I was done. Great experience!

Been a client here for almost 10 years . Staff is amazing and always will go out of there way to make it even better ... attention to details and always always Clean

Great service . Jorge was attentive to my needs of storage and schedule. He called me as soon as a unit was available. He made my day 👌👍😘

I would recommend this storage with my eyes closed. The manager was sweet, helpful and very knowledgeable. Thank you Nalia Torres for a great service!! A++

Excellent customer service. Nadia & Jorge gave me an excellent attention and answer all my questions and concerns. Thanks for your service. I had to rent another unit and I resolved everything by phone. Thanks for that.

Very good and efficient service!!Jorge is a professional and service oriented executive.Great experience!

Nice storage. Good prices

Best service & clean facilities, best one In PR

This place is very clean and organized. The staff members are incredible and all the process was super fast. I highly recommend this place.

Jorge was super friendly easy going I just walked and the service was fast and easy great location and great service!!!

New review:Recently sold to a new company and a useless website, jacked up the rate, cancelled the insurance, and no one will answer the phone.Old review:The staff is great and the location is secure and rarely too busy. I agree with the good comments of others.The biggest issue (nothing the staff can correct) is surprise increase in rates and with no notice. My monthly payment has increased twice since Ive been renting here and both times there was no notice. But, even with a notice the increase doesnt really give me confidence Ill keep using them in the future.

Great service, happy with the rate and excellent facilities.Representative, Nalia Torres, very helpful!

Excellent customer service from Jorge and Nalia!

Just signed for three months such an easy experience ! Nalia is wonderful explained everything an took me to see all the unit sizes .. great place

The process was simple and fast. Great customer service!

Jorge gave me excellent service. Super professional and very helpful and polite. Great doing business at this establishment.

Great attention from the manager Mrs. Nalia Torres. Very professional.

Very good, today George got me set up quickly and courteously. Nice clean place !!

The reservation and document process were very fast and service provided by Jorge Calderon was outstanding ! I Strongly recommend this company.

Today Jorge help me with my remote list, very easy and fast service. Excellent customer service and I recommend this facility.

WAS AN EXCELLENT SERVICE BY THE LADIES HELPING IN THE PROKCESS OF ACQUIRING THE SPACE NEEDED.THANKS FOR ALL THE HELP.

Nalia gave a super fast and friendly service! Everything was accessible, I overall recommend.

Very through and professional.

This place is very clean and secure. The manger of the store Nalia is very polite and friendly and made me feel welcome. I highly recommend those storage facility for any storage needs!

It will be impossible to describe with words how amazing this experience was. I had to move in a hurry and I have no experience in storage warehouses at all. So I google the storage place near me and this app took me over this amazing place. The appearance is very appealing, new, CLEAN, storage units are easy to reach, super easy to arrive.But what make this place remarkable are the angels that works here. In my case, my angel was Ms. Nalia Z. Torres. To make this story long short, she reserved the unit that fit me at no charge until my decision was made. My logistic for the stuff that I have to storage was a mess. I was a mess. SHE calm me, she help me make a good logistic decision, she gave me a VERY GOOD advice, a GREAT discount and everything was RESOLVE.I cant say THANK YOU enough! VERY HAPPY CLIENT. 🤗

Excelente service!

Awesome and quick service! I reserved my storage in less than 30 minutes, payment included! Thank you for your service. Servicio rápido y eficaz.

Very clean facility and helpful /Knowledgeable.

I had a great experience at Extra Space Storage in San Juan. Nalia made the process fast and super simple. The facility is modern, secure, properly air conditioned, and the units have pre-installed locking systems so you don’t have to pay extra or fumble around trying to take off a standard lock. I highly recommend them.

Excellent customer service. Nalia exceed my expectations on the service provided. Easy to locate the place. I highly recommend it.

Nalia was very helpful and catering to all are needs! Extra storage is a very safe Secure storage facility with great amenities. Would highly recommend using their service!

I had this storage company in New York for over 2 years and was wonderful. The storage service and units in Puerto Rico is excellent safe clean and wonderful serviceFully recommended :)Griselle RosarioCreative Director

Jorge was of great help and assistance, storage space is big,clean and modern, close to home/highway, hours of access are good

Welcoming and friendly staff. It was a very easy and efficient process to rent the unit, fast and problem free! Clean facilities and well maintained space.

Just rented box from jorge. Very professional and exceptional service! Treated well. I recommend using this firm.

Nalia was very friendly, profesional and very helpful. She made the process run smooth. After being in other storage facilities, I love that if it rains I won’t get wet in this facility.

Jorge was wonderful in setting up our storage locker. Clean, secure, and friendly service. Cant get better than that.

Excellent location. Clean and friendly service by Jorge and kelly ( on the phone )

George helped me great spot

Fabián was extremely helpful in my storage unit rental. Fair prices and a nice discount.

This storage facility is clean, well kept and inviting. Christian was very friendly, attentive and professional. The service provided was excellent.

The best storage unit business in San Juan!! My husband and i shopped around before going for this facility and i have to say its WAY better than the others in many ways; cleaner, well located, fairly priced, staff is awesome and the manager very proffesional and super hands on (weve seen her cleaning a 200+ feet parking lot by her self..) can not complaint about it, highly recommend it.

Nalia, Christian and Jorge are Excellent. Facilities are neatly clean. Super centric location. Recommended 100/10

I was only in San Juan for a couple days on a family vacation and we had way to much luggage. Extra storage was the best solution imaginable. The owner Nalia had the best customer service possible. I would give more than 5 stars if it was possible

Jorge was super helful and attentive. Highly recommended

Really disappointed in this storage company after seeing such great reviews. First, we had a pipe leak on several boxes in our unit. The company was responsive at first giving us another unit, but unwilling to support us in moving our belongings even though the error was on their end. Second, they charged us for an entire month after we had moved out of our unit and were unwilling to void the charge. We tried calling several times to cancel after moving out only to receive a busy signal. When I drove to the unit the employee said there was nothing he could do because the owners were care a lot about their money.

Nalia was a great representative, very knowledgeable, helpful and courteous. Great facilities & ambiance. I went for a remote (out of state) contract, and it went through without any hassles! Fully recommend.

Nice to meet Nalia here in PR for my temporary storage! I have Ex Space Storage back home and this place is great: close by, clean and perfect for my needs! Thank you!

Really good experience, great security, great service and prices, I really recommend this places

Excellent service and very convenient location. Everything is clean and organized. Nalia is awesome, so sweet and helpful! 👌🏼 I fully recommend this place!

Excellent service!

Easy access, facilities are great and very well maintained. Customer support is very important and they have an excellent and very professional Store Manager, Nalia Torres. She will dedicate the time and effort to make sure that get what you need. I highly recommend this storage facility. Thanks for great service!!

Excellent customer service- great location, clean and secure.

This locational has fantastic service and its super clean and very well managed. I defenetly recomend this place to anyone who need extra storage.

Clean and Accessible to main highway. Nalia Torres was really helpful explaining the available unit sizes and prices. Very satisfied with my visit and getting a storage unit (3mo with 50% off)

Ive been renting for 3 years and this place has always been clean and well taken care of and the service has been great.

Jorge is great . made so easy to obtain my storage unit.

Very polite and helpful with the explaining of the facility. Nalia, and Fabian., spoke bilingual and very knowledgeable with their positions. I highly recommend giving them a raise! !

All of the employees are great, the site is very clean and organized. Definitely recommended

Excellent service!! Always quality first! My first choice without think!!

Very nice and clean facility. Friendly staff too!

Quick and friendly service. Clean facility and feel confident that my belongings will be safe and secure.

First of all i would like to thanks the personal for been so professional and kind with me.I have 3 storages, and I have been more than 2 years using their facilities.Have to say, they are great, both facilities and personal. Also i like the location, near the highway.GC

Jorge was very attentive and made my experience a pleasant one.

Ive been a customer for 5 years and I would not change my storage location to anywhere else, even if it was for free!!!! tThe customer service, atention and care that I receive by the staff is second to none, I routinely recommend to anyone that I can. Thats how satisfied I am. Nalia, Genesis and staff are extremely helpful, always!!!! A+

Ive used Extra Space in the state of Utah, so I already knew they were a good value. But the staff at the Betances Street location is stellar. I just switched from a larger unit to a smaller one, and their staff couldnt have been more helpful. The process of signing documents is automated, and they use electronic signatures, so I can manage my account, regardless of whether or not Im actually in San Juan.

Excellent, safe, and climate controlled. Accessible 24/7. Staff is extremely helpful and kind, especially Natalia.

Great experience with them. Highly recommended, facility is very high end and safe.

Great customer service by Nalia & Chris, the facility is clean and well lit in all the hallways. I’ve used it in two occasions one for personal and now for my business and the signup process is always quick and straightforward. Will continue to use & recommend this location!

Excellent service, friendly and helpful staff. I did all my arrangements and organization from Boston and everything worked out well. Nalia, the owner, is delightful. I would definitely use them again.Martin

A very good service, Nalia is always taking care of everyone. Areas always clean and well lit. Bathroom in good shape every time I used. In general is a good place.

Easy experience, clean space and English speaking staff. Would recommend!

Very good location and excellent service. I had a lot of stuff there and not even the Hurricanes were able to get in, very good building structure .

Great customer service from Christian! Well maintain facility, very clean, good environmental controls and security.

Flew to Puerto Rico from a Philadelphia for 4 days because needed to help my mom to put some stuff in store due to get rid of house and such . My mom Doris and I met Christian at this location in Calle Betances and he was amazing, very friendly and it was super easy to understand s everything ! He showed us few options and we loved the 10x5 for ours needs ! Thanks a lot and keep the good customer service ! Love it !!

Christian Gonzalez, Nalia Torres y Fabian Rivera have been amazing!! My experience with Extra Space has been extraordinary. Through María and aftermath while I had to leave the island with my mother infrail health in and out of hospitals on the Mainland the consideration has been above and beyond! Thank you guys!!

Excellent service! Would highly recommend! Super easy and no issues whatsoever!

Great service! Nalia Torres was very helpful in the process .

Christian was fast efficient and brilliant. Thanks for making it easy.

Great facilities. Variety of space sizes for storage with controlled climate. Always clean and safe.

Excellent service, have used the facilities before and had a great experienceThank you

Jorge was very helpful and made the process easy and quick.