Vince was very helpful, yet he doesnt work with cpap supplies. I had a tear on my face mask gasket and was told I could rush a new mask. Medicare could cover it. Vince informed that was incorrect. I needed to wait.I was hung up twice today. Once in SLO and once in Florida. I was not rude. Word of warning according to Vince supplies cant be put on a regular reorder list. Put supplies on a calendar, reorder whatever your insurance covers, whether you need it or not. You will eventually need it.The first appointment i had at 10 am I knocked on the locked front door, because no one was there. I walked to the next door, which was open. I got yelled at due to Covid, I told them that the receptionist wasnt there. They then verified she called in sick. No apology was given.I had some problems with my original nose mask. After 3 days of calling, I was called back. I was still having issues and left messages for my service rep. After 2 weeks I was called and informed that if I didnt use the machine it will be taken back,. I told her that I have been calling my service rep for 2 weeks, she informed me that she quit. No apology for the threat of removing my machine. I hope they try to be nice in the future. Vince was.

Waited on the phone for 27 minutes, only to be discommecred.

Knowledgeable, reliable and honest! Great company.

Due to their machine I was injured bad enough to have to visit the Emergency Room...turned out I have a fractured rib and when I called to tell them about it, they hung up on me after I told them that their equipment was faulty...DONT USE THIS COMPANY!! Fair warning.....

Lincare has been Very Good. To me over the years (6+ Years) I trust them and Will always use them as my Cpap Supplier. Theyre all very Friendly and Very helpful with any questions you have. Thanks Lincare for helping me Sleep Better!!! 😀👍

Their cpap machine wasnt uploading my sleep results I call to complain and they take the machine from me and say I wasnt using it

My doctor assumed I would receive a c-pap machine quickly. It is now over a month and, regardless of several calls, I have not had any concrete information shared with me other than a promise of a return call. One customer service member complained about their massive back-up of orders and processing. If you cant run your business, get out of it! Your very poor customer service is literally blocking my recovery from a serious health condition!

I was terrified when my oxygen concentrator broke down in the middle of the night. However, Lincare put my dread to rest. This was one of the best experiences I have had -- ever -- with an organization. Allison was quick to respond to my emergency, making all necessary contacts immediately. She worked hand-in-hand with my doctor and nurse. At 4 a.m., I was trying to fix my concentrator. No later than 5:30 p.m. on the same day, I was working with Alfonzo, the service representative who could not have been more helpful. He brought me a new concentrator and necessary supplies, and explained everything at the end of the day. I whole heartedly recommend this company, wishing everyone had the opportunity to deal with employees like the ones at Lincare in SLO. Thank you so much. My daughter and I are very grateful. In fact, there are no words for your thoughtfulness, care and integrity.

Wow, the service just gets worse every time I call. This company keeps sending me CPAP supplies when I didnt order it. Called and made sure I was not on auto delivery. Keep getting supplies. Waited 32 minutes to talk to a rep just to be disconnected. On hold now at 34 min and holding. Certainly will go else where after I resolve this latest fiasco.

The associates at this location have been patient are delightful to work with.

T he worst and not getting better been waiting for refills for my cpap for 9 months, I just received a box and guess what ONCE AGAIN the wrong supplies. Hope to see the ignorant, rude customer service, reps out of commission real soon and lincare closed for good.

My experience with this company has been terrible. When I switched over to Medicare, I was never notified that a new prescription was necessary. It has taken MONTHS to get things straightened out, and its still not finished. Every time I call the local office in San Luis Obispo, whomever I talk to (and Ive talked to quite a few different people), act like Im bothering them. They tell me to call their billing dept. Billing tells me theyre waiting on SLO. After my doctor faxed over a prescription, someone in SLO said I was good to go. I called Lincare (corporate, not SLO) for supplies and was told my account is on hold. Lincare in SLO said theyre waiting on the doctor. Called my doctor and they had faxed over the prescription yesterday. Called SLO back and they tell me Oh, yes, we do have it after all, but it takes 24 hours to go through Billing. I said OK, todays been 24 hours. They say, Check back next week. I would NEVER do business with Lincare if there was an alternative. My advice: when you deal with these people, take notes of who you spoke with, when, and what they said. And lots of luck!!

My parents used Lincare for travel 2016. We notified them to pick up equipment from the hotel as we headed back to Kansas as we have done many times before. We found out they lost our records and up to this point they are still billing us for this equipment we no longer use. We have spoke to them of the problem to no avail and will call Medicare and file a complaint.

Machine worked well. Got local supplies when needed.Billing nightmares were never-ending. Lying customer service reps located someplace in the Midwest. We will never use Lincare again.

Really dont care much about customer service!