Very easy to get to ample parking, friendly people. Surprised this office wasnt crowded like the one in Oceanside. When I was there at 3pm there were only 2 customers and I was one of them. This will definitely become my AAA office of choice.

I love AAA because I got my tags here and it took me only 15 minutes versus going to DMV which wouldve taken me at 3 hours minimum.

I have been a member of AAA my whole life and it is worth it!! The DMV services offered at AAA offices make your day a lot easier! The agents at this location are extremely helpful, professional and accommodating.

Fast, friendly, service. Paying my registration fees. I was done in lessthan 10 minutes.

The AAA in San Marcos is Fantastic! They are Always super nice and helpful! The wait is usually 5 to 10 mins IF they are busy. Very efficient!

Clean well lit venue. Courtesy permeates the service and management. Excellent customer service and intelligent response to the occasional disruptor in paradise. 😎

Got a triptik map but nothing else. Not sure if they are supposed to help figure the mileage that you want to drive each day and of the best closest location to stop and set up hotels but the person we had was not willing to do that. Just wanted to know the location we wanted to stop in and the hotel and then she would be able to help with that but that was the problem my parents didnt know what city they would be at and State if they only wanted to drive 460 miles each day. So I just took them at home with me to figure it out for them.

They fixed everything that the DMV Messed up..Awesome job guys..Thx Again

There customer service is so good, they acknowledge it right away. The wait time is not long.

Colleen offered excellent service. As usual!

Great service. Very professional.

Insurance agent Jai out of San marcos saved me and my roommate a ton of money on our auto and renters insurance, like a few thousand bucks so Im stoked hes the best!!!!

Great service. Very friendly staff. In and out super quick even with covid 19 regulations. I had to wait outside while my wife signed and then I went in and signed and got our documents notarized

Employees are very friendly and informative.. The lady who helped me was so awesome, thank you..

Very friendly no waiting, got it all done!

Following all COVID guidelines. Super nice people. I did notary service. Good parking but a bit difficult to find in this big retail center.

Went to transfer a car into my name and get it insured. Was in and out in less than 20 minutes. Only downside is they only take cash or credit card for the $15 fee

Great people and service both insurance and DMV. Thanks for being there.

I needed to switch titles of a car, pay a registration fee and show proof of a smog check. The staff helped me get through the process in a quick efficient manner. I only spent about 15 minutes there. Very satisfied with the friendly service too!

Being a member is totally awesome! No more long lines. Insurance and registration is a breeze. When I need maps, I go there. No charge for members.

Fast friendly service.

Tow truck responded within 15 minutes at 7am Tuesday 11/26/2019.

I went to the AAA in Escondido but they werent allowing people inside due to COVID19. I filed my claim by phone. About 10 days later my car was fixed. The rental they provided was great. They did a great job.

Fast, friendly service. Wonderful staff. Ive never had a bad experience with them.

Friendly and helpful. Its al.ost a delight to go pay my bill.

They are very professional and have great customer service. Their DMV service is very fast. AAA is well worth the yearly fee.

I have had AAA for over 20yrs but I feel like they dont care about that so im looking for better insurance now.

Sad state of affairs...AAA wont let you speak to any humans by phone now because of covid...so if you are trying to let your fingers do the walking and save time and gas money...dont count on it. Even today, when one office had its DMV site offline for getting car registration done...you couldnt call another office and ask a human about their DMV capability.

Fast and friendly service through these trying times. We had to come to this one because the AAA office in Oceanside DMV office was closed.

Went for DMV in and out in less then 10 minutes.

Amazing customer service and very quick at getting things done.

Quick and easy to get my registration done

Great customer service. DMV and insurance all done at one place.

George, wow what a wonderful experience. I wish all my tow truck drivers were George. He was a hilarious and great guy. Helped me through all needs and got my car to a safe place. I hope to see George in the future. AAA for life.

It was the first time I visited this park. It was very clean and we can see the ocean from where we were sitting. Thank you City of San Marcos and thank you to all those people that work cleaning the park. Thank you

Staff is always eager to help and very knowledgeable. The trips saved alone by not going to the DMV is worth being a AAA member.

People are very helpful. If you dont have aaa towing service you should get it. It has saved me many times

The Oceanside AAA office is fantastic. Well organized, great customer service 🤗

I was treated poorly by a really rude employee named Sharon. She seems to suffer from mental confusion, and unable to provide clear answers. Instead of taking responsibility for her own ineptitude, she blamed me and talked down to me like I was the stupid one. I do not pay for a membership so I can be treated like this. Sharon’s attitude is unacceptable. This office has bad customer service and the employees are impatient and condescending.

Great customer Service

SUCH an incredible experience! I came in at 4 PM on a Tuesday (yes, during Covid), and I was in and out in less than a half hour. No appointment either, I was a walk up that happened to stop by on the way home from work.What to expect right now during COVID:-There is a shaded booth set up out front where they ask what you need. You fill out a form on a clipboard outside and then you go inside to pay/get any documents needed. So fast! I was able to pay my registration, get a replacement title for my car, change my name and my address, all in aboir 1/10th of the time it would have taken at the DMV.-They are following Covid rules closely (must wear masks, social distance inside, glass windows between you and the employee etc.).Payment Methods:Theyre only accepting cash/check right now so dont forget your checkbook, otherwise youll need to stop by an ATM (plenty of banks around the shopping center if youre in a pinch).Customer Service:Holy cow, everyone was so incredibly friendly and helpful! They even offered me a AAA branded bottle of water while I waited! The ladies at the outside booth were extremely kind and didnt make me feel rushed or hurried when I had questions. The lady that helped me inside was also so wonderful that the customer service experience almost made me forget that I was at AAA. With free water bottles, A/C inside and great customer service, theyre basically only a shoulder massage away from feeling like a day spa instead of a AAA office. 😂10/10!

Always helpful and friendly. I will continue to do my business with them, especially if that means I dont have to deal directly with the DMV. lolz

Excellent, friendly customer service in a conveniently located AAA office right off the 78 freeway in San Marcos, CA

Quick, efficient and helpful as always! Went in to renew license tags, in and out in less than 15 min!

Excellent service, took care of 3 different items successfully, thank you all

Been a member for years, DMV lines avoided the same amount of time. Car registration too me all about 5 minutes.

The customer service here is amazing. Everyone I’ve dealt with at the from is so helpful and Milissa, one of the travel agents, was so helpful. She helped us plan our trip to Japan and we had a great time in Japan. We will definitely be be going back to her when we plan our trip to northern Italy.

Great place and knowledgeable DMV staff.

This place has great service. They have never let me down. Tanya did a great job of setting me up with my Life Insurance and a savings plan. She went above and beyond to make sure everything got done right away and worked with my schedule. Definitely recommend to everyone.

This place is great. Had all DMV taken care of quickly. And got a great rate on motorcycle insurance.

Ive had AAA for the 4 years Ive been driving. They have covered me more than excellently in any accident Ive been involved in. When I was hit by an uninsured motorist, they handled evey part of the accident. My car was taken care of and everything was replaced, not repaired. They put me in a rental even though I was 17 and they upgraded me free. If you are to cheap to pay for rental coverage then they dont give you a complimentary rental in the case of an accident, kinda common sense. When I crashed my car brand new BMW into another brand new BMW (neither of us even had our state plates yet) they covered me, again without any pressure or issues, everything again was replaced, not repaired. They covered the other party and myself with equivalent vehicle rentals.As for this office specifically, they are amazing. They know me by name and have helped me out with anything I had issues with, including the transfer of my vanity plates as well as ordering some for my other vehicle with an amazing attitude. They are a fun group and are very personable. Ive recommended many family members here and they all have had the same great experience. If you had an issue here before, I highly recommend you go in and ask for Quincy, he will help you out and explain everything clearly.

Wonderful, ㅡso kind, and dependable.I thank you.

Fast and knowledgeable

Great insurance reps. Great rates. Ive shopped around and no one can beat my AAA rates.

Nice people, lots of stuff you can get done there. Highly recommend, if not just to avoid any lines at DMV!

Staff here were knowledgeable and the travel Dept was great to work with. Place is easy to get to, lots of parking and we didnt have to wait. We were not rushed by agent and she made the experience very pleasant.

So easy and fast !

They were of great help to me after my stickers and handicap sign were taken from my car. A friend with triple AAA took me their. She placed me on her card for 6 months and I left with a new sticker and a sign. Just needed my doctors original form and car insurance paperwork and vechical registration. I cant thank my sweet neighbor enough and the staff at San Marcos triple A.

AAA all the way! Great travel agents find best deals on great trips and approved accommodations. Well worth the membership.

AAA goes above and beyond for all of our needs. Where else could you do DMV services, all insurance needs and travel discounts, all in one place? I have been a member for 20+ years and will never go any where else. I strayed 2x and regretted it both times. Customer for life.

Freaking love love love AAA. Always helpful and I dont have to go to the DMV? 6 STARS!

Every time I come here I receive excellent service and they are very helpful.

You have to wait outside and only one person inside at a time. If you want to get tags for your car, you pay inside and wait outside and someone will bring it out to you.

Easy way to find what you looking for when it comes to services I like it

Had to register an out of state trailer. Sharon was great, got us in and out in under 45min.We like AAAThanksAAA

Great insurance

Fast service

Excellent Service helping me with DMV Paperwork.

They try. There is at least one agent who needs to either step up or find a different line of work. It took a lot of effort and time to get my account straightened up. Not impressed.

Best insurance

Fast efficient location. Pleasant skilled staff.Do your DMV tasks here.

Good road service. Car Insurance a bit pricey.

Very unfriendly staff..avoid this location, if possible. I read on-line that AAA members are allowed to fax for free and when I got there, I was abruptly told (shouted at actually by a woman behind the counter and sitting in a chair) that it was not true and I must have read about another Auto Club. Well, I did not imagine it....but is it really too much of a bother to let a member fax a document? Horrible representation and horrible company. BTW, I have been a AAA Member for 15 years! Nice job, AAA.Here is what I just copied from the internet: Faxing is free at most office locations for AAA members and available only to members. If youre not currently an AAA member you can join and get the benefits of their roadside assistance help along with the ability to fax items for free

The employees here are very nice and helpful. Gets a little crowded in the late afternoon.

I cancelled my Renters Insurance with them on May 1st. I still had a payment taken out on June 12th. When I called to get this reversed I was told they completed the cancellation transaction on May 25th. When asked why they still took out a payment I was told by Jose-Insurance Agent He wasnt sure why this hasnt been resolved, sometimes the other departments just dont communicate well. But for my inconvenience I now get to wait 10 days for my money back. Thanks AAA for validating my decision to change service.

Helpful, fast and such a nice environment to get paperwork processed that Is required by the DMV. They also have a wonderful travel department, knowledgeable and with the same courteous service as everyone else in this office.

They actually do an extraordinary amount of services and are good at it. Very friendly, helpful and knowledgeable.

I highly recommend that you go to AAA over the DMV for any DMV related or registration issues they can provide you with new license plate if you needed rather than waiting at the DMV for hours theyre very helpful I can pretty much assist you with any of your Automotive needs

Friendly, fast and a convenient location. A well-kept secret!

I wish I could give a - star review this is the worst AAA office I have ever been to.... I showed up to this office with only one person in front of me they had me sit down and they had 6 people come in behind me and get helped first. I was doing an out of state transfer and they told me I had to get my vehicle weighed when I got there and I looked it up while I was waiting on the dmv Web site and saved it. Then I got helped for one second with some paper work then told to sit back down an hour later the same person came to help me again. He started in with getting my vehicle weighed and I showed him the dmv Web site so he went and got 2 other workers to argue with me about it. another hours more of arguing about the weight issue and my vehicle was registered to me. 3 and a half hours there. I would of had a better time at the dmv or getting a root canal.

DMV services are getting slow like DMV. Not enough people staffed for non-Express DMV services. Everyone very nice though.

Would not book a trip with them. Beware of their travel insurance ! After 6 months, I did not receive a full refund and have been give a cruise credit with Carnival for 1/2 of the price of the cruise I booked. Tornados prevented getting to that cruise, the paperwork I was sent said if weather causes the cancellation, I am entitled to a full cash refund. I am left feeling like the travel insurance is a scam. I am now out $690, despite have insurance.

Great people and they recently saved me with a tow as well.

Great member benefits. Our member fees pay for themselves every year.

Excellent service 👍

DMV service is exceptional. I do all my transactions here because they know how to get it done. Even my complicated title change from another state that had a vin error was completed in a timely manner.Its not AAAs fault that the CA DMV rules are complicated and fees may not make sense, thats a different issue.

Quick service !

I love the people that work their they will make sure that u get what u want

The Best Auto Insurances to have.

VERY FRIENDLY PERSONEL! LOVED GOING THERE!

Great service, beats the DMV any day of the year comma and its Triple A so there are so many advantages.

This is a small auto club and usually pretty busy. It has everything you would need and expect from auto club.

Terrible service. I went to get some attraction tickets and had to wait over an hour. Terrible service for someone with 40 years as a member

Very friendly staff

AAA has AAA service. Much better than the dmv

Great service friendly staff always very helpful.

Great staff. Rarely busy.

No waiting

So helpful, friendly and quick.

Confused today