Amazing cookie and love that pretzel maker is inside with it such a good idea and love the quick service and love that they are hot and fresh!!!

Terrible service, ordered a “frozen” raspberry lemonade and what I got was a watered down overly raspberry flavored drink. I asked why it wasn’t frozen and was told they have to advertise it but they can’t make it. This is after they charged me 5 dollars for it. I asked for just a regular lemonade price and was told it was more expensive at $3. I threw it away it, tasted so awful.

I ordered a cookie cake online from the San Marcos location and it turned out perfect! Staff was also super friendly when I came to pick it up. The whole thing was super quick and easy

Very bad service.I placed an order online, I came to pick it up and I didnt even know the order was made. The employee did not know how to turn on the oven or cancel the order. He tells me that he flies that in 40 minutes, he returned and could not take the cookie out of the mold. I dont know why you leave a girl in charge who doesnt know, train your employees.

Ordered a cookie cake 2 days prior to needing it. Showed up at 11:00 am pick up and it’s no where to be found. Manager is out and not answering phone to come up with a solution. Go to another location for sure!

When I went in and order the pretzels, I was not told they were not ready. I was given three that were ready. After waiting 10 minutes I was told it would be 5 more minutes but the young lady was still rolling the dough. After over 25 minutes I could not wait any longer. I was refunded for the pretzels that were not ready. The sad part is the ones I left with were dry and hard and a big disappointment. I will not return.

Extremely disappointed in the lack of effort from the San Marcos location. I usually get our cookie cakes from a different location but due to party location I went here. I ordered a simple soccer ball cookie cake and requested the “goal” be replaced with “Happy Birthday Jayden”... instead I got “Happy Birthday Goal” and Jayden squeezed in at the very bottom and then covered in green frosting for the grass. Our party guest thought it said “Happy Birthday God”. As if that wasn’t bad enough the grass wasn’t piped like the picture. Looked like a toddler played in icing. The soccer ball was nowhere near round and looks deflated.

When I ordered a cookie cake it was delicious and perfectly designed. Will go again, definitely recommend! Also got some tasty pretzels and cookies!

We ordered a cookie cake for our sons birthday a week in advance. My husband worked with a guy there to design it. We called the day before it was to be completed and asked if we could pick it up early, like that afternoon, and we were told no. So we were 45 minutes late picking our cookie cake up on Sunday afternoon and the gal tells us not only was it not done, but there was no order for it. Then she magically finds it in the 31st of June, well, there is no 31st of June. So here it goes... I can handle the truth, which is, the cookie wasnt ready because she didnt get it done in time. Dont lie to me and make crap up. How did she know to look in that exact file, the previous days, when there was no such date? Because she put it there so she could pretend that it was someone else false. Meanwhile, she is making up excuse after excuse. She tells us she can have it ready in ten minutes. So youre telling me that these special orders only take about ten minutes and you had SOOO many that you couldnt possibly gets our done on time or let us get it the day before? I call BS! We leave and come back to pick it up. Its NOTHING like the design that was promised to my husband. We had to settle for it though, because it was the day of our sons birthday and we werent going to wait any longer. This chick has had nothing but pathetic excuses every time Ive ever gone in there. They never have enough cookies of any one kind made. She never offered us a discount for not making the cookie on time or even doing it wrong. And when I say wrong... it was a Bat signal and it was lopsided and tiny! It was supposed to be a LARGE Batsignal in the center of the cookie. Were DONE with this location. From now on well drive clear into Austin and use the one in Barton Creek Mall. Theyve never lied to us and always had our special order ready to pick up on time!

Absolutely AmAzInG!!! Mr. Hassan Khan and his staff filled a last minute order for us! Beautifully decorated cookie cake and they had it ready to pick up earlier than expected! Thank you and your staff!Lori F.(Also know as Glamaw!)

Very busy but very good customer service !

Ok cookies for a cheap price. Think of a basics recipe for all the cookies

The cookies here are amazing. I go to this one and the other one near campus all the time.

Great Service, cant speak much for their online ordering process because it pretty much doesnt work. They were great about trying to get the missing ordered fixed as soon as possible.

Delicious, made my hubby custom cookies

Great food, but the service process takes a while.

Best cookies in town.

Yes please have to get something everytime I see one.

Customer service varies depending on what time you go there. These stale a** pretzels they gave me just won’t cut it

Expensive and not that great

Good cookies

It was ok

Great place for a snack

Delicious