Ally is amazing and got me everything I needed! She hooked it up with a rewards card membership. I will definitely be coming back again

Great service, friendly staff! They help me track down action figures from other gamestops in the area if they dont have it in stock.

I love coming to this gamestop just because they know me and i know them. Everytime I go and buy 1 thing i walk out with more than 1 lol, alli knows what i like, she is always asking me if i want to order limited or exclusive funkos or collectibles like the marvel legends. I recommend this place to everyone that loves good attitudes, i do wish the store opened at 10am not 11am or 12pm.

Great customer service! I loved the one on one service!!

The Cashier Jeremy did a great job & showed true customer service. He also helped me re-new my GS membership account when I had no idea it was about to close in a matter of days. Great store & Excellent service. 5/5 A++

I always have a good experience when I come here. Good ambiance, and the workers are super kind 🤍☺️ The girl with the blue Zelda sweatshirt (idk her name lol) was amazing and helped me out so much.!

Its getting better need more advanced workers to help the slower workers

Ive been going to this store for over ten years, and the service was excellent! This was until the last few visits, and yesterday was the worst. I walked in and directly walked to the spot that is usually the beginning of the line. The two girls were helping another customer, and neither of the two looked at me and told me that they would be with me.When they finished with the customer, I was the only one in line, and one of the girls picked up her cell phone and was doing who knows what.The other girl was standing there for some time, then looked at me with a puzzled look and asked if I had a question. Well, I had been standing in line for over five minutes.I showed her a picture of a game that I was looking for and was informed that they did not have it in stock. With Ally and others, the next step would be to help find a location that had one in stock and then call the store to confirm that the game was there. And engage in small talk. This gal printed out a receipt with the locations and that was it.I go to the Hilltop location because it is close to my house, but they are testing my loyalty.Update 1/17/2020 / I called and asked for Ally (the GM) and was informed that she will not be in till next week. When the cats away.....

Cool people

This is such an amazing store with many bright smiles. Super clean, accessible space to walk and detailed signs of what is on sale. I visit here at least 3-7 times a month to check out new games and buy accessories. 10/10 would recommend this Gamestop over any other store in the Bay Area.

Great customer service

5/5The staff is friendly, and understanding. Not overly pushy when it comes to gamestop related services, while not quite as knowledgeable in some video games as I would hope, Im not here to make friends, but could certainly see myself befriending anyone who works here.

Great service.. but you cant return new things after they are opened. Well you can, but at a fraction of what you paid. Gave three because the guys working there are very helpful

Gus was very knowledgeable about the merchandise. I had service dog and didnt feel uncomfortable. Very nice store very cool staff

Everyone there has a clue! I finally can walk in to a store and not do their job. Thats the best feeling.

Higher up polices aside, i have had great customer service at this GS.

Great

Bought sword today and renued my rewards. Staff was very helpful an mindful on what I wanted.💯

Good place to get all your games and accessories

Great location. Every time I go the employees are very helpful and are fun to talk to. Shout out to Danielle.

GameStop is a good place to visit when you went to buy your video games and it also allows you to make deals

Is the FUN Stop! You like to play then this is the place to go!

My favorite place to get games and accessories from along with helpful data about games

Great customer service

Great place of customer service. Ally is the best!

Best customer service Ive ever had in a GameStop. Let me share a personal experience. Long story short, we managed to get Sekiro Shadows Die Twice collectors edition because the two ladies that attended us on that day were awesome. Full sotry: My husband and I are members of Bay Hills Community Church, which is in the same mall as this GameStop. We left the church after Sunday service and went to the GameStop, where we pre-ordered Sekiro Shadows Die Twice. When the releasing week of the game arrived we came to know there was a Collectors Edition for the game, but they were all reserved already. Thanks for letting us know, GameStop 👍🏼. Alright. We left our jobs on Friday straight to Richmond GameStop, our home store. Attendant said we could only pick up the game there if he canceled ou pre-order and buy the game there(we would loose the pre-order bonus). Customer service wasnt very friendly there. So we went to this store and we asked about the collectors edition. One of the attendants didnt even knew they had one lol. Then the other girl offered to help and check if they had one that wasnt pre-ordered yet. They found the edition, canceled our pre-order so we could buy the collectors edition and gave us the pre-order bonus, because they knew we made the pre-order. As I like to say, God is great, man. All the time.

Good service and prices. Lots cool toys

Fully stocked, well staffed. Nice local video game spot.

Loved it there, have gone there for years, never fails to meet my standards, hopefully I can keep going there

Friendly helpful staff try their best to implement GameStops stupid policies.

I got splatoon 2 here.☺😊❤❤☺

I love this GameStop! Everyone is always so very helpful and knowledgeable!

Great place to shop for the gamer in your family

Vallejo is better

I am a HUGE FUNKO POP fan and this Gamestop is my hunting ground for Funko POPs. A diamond in the rough: Great Staff helps me with my purchases and shopping list I will definitely shop there again. SHOUT OUT: Danielle

Very good place to get your favorite games and the girl at the front desk, she is very helpful

I love this joint if I could live there I would

Awesome employees and great prices for anything u want

I think that this store is very cool, with the nicest/respectful/helpful staff in all game stores

Cool store and good staff. Lots great toys there

Good store, knowledgeable staff, but they have closed earlier than posted.

They always have what I want .workers are verry nice and helps right away. XD

Friendly staff and decent pricing

These jerks dont have new games. All opened, resealed, used. Do not trust them.

Very helpful and well organized.

They helped me and my son find what we were looking for, for his new ps4.

Excellent staff, knowledgeable of games, products. Need I say more?

This are always helpful and very well informed.

My grandson wanted to buy a game

Excellent customer service

Great place to shop.

Cool spot alright & thanks!

Bad service, the guy who work at night shift has a F#€£* bad attitude. He defiantly hate his job. Will never recommend the place especially if hes there.

Always a fun place just to be at.

They gave me the wrong xbox360 cord

Great customer service

Always greats us as we enter the store.

I always find eat I want

Its fun

Clean and very helpful

Kale and ally are the best

Place I see the most friends

Good place

Over priced games.

It was ok.

Nice place

Nice location

Lower the prices

Yee

Just stopping through....

Lot of games

Cool people .

Really nice

Wish I could never leave!

Poor customer service.

Lit

SALAM, MALEIKUMES! HOSSANÄ! SALEIKUM SALAM OR SO!

It has everything for games

😎