The front desk guy was an absolute sweetie. He was very accomodating and very helpful with a great sense of humor. So why the low star rating? Well, if I could I would give him 5 stars and his company 1 star but they dont allow you to break it up that way. I was renting a UHaul and came to the location a tad bit late. However, the UHaul wasnt ready so all was well. When the previous renter showed up about 20 minutes later he handed in the keys, and then the vehicle was handed over to us immediately!! They didnt clean it or anything! My business partner in NH, whom I have no physical contact with is down with Delta Variant COVID and is gravely ill in the hospital even though she is fully vaccinated. On top of this, I am immune-compromised, my teen son was with me and my neighbor who had COVID 1 1/2 months ago was with me. Given all these factors, I was extremely reluctant to just take an unclean vehicle although all of us are fully vaccinated because, well we see how well vaccination helped my business partner! So of course I asked if they were going to clean the cockpit area. The employee responded, Oh no we arent paranoic like that! I was stunned and felt extremely uncomfortable so I asked for a disinfecting wipe or two so I could do the cleaning myself. He obliged me with a generously large wipe. We went out to the truck and I wiped the wheel down first which left black streaks on the wipe!! Even without COVID, this would be disgusting. We then proceeded to wipe down the entire cockpit area which produced a very black and disgusting wipe. I spent the entire trip feeling uncomfortable and dirty, to be honest. Im not a paranoid person by nature but seeing how gravely ill my business partner is and how gravely ill my neighbor was 1 1/2 months ago and with my own immunity issues I honestly have to say it was an absolutely horrible and uncomfortable experience that left all of us religiously watching our health for a good week after the rental. Even without COVID concerns, you would think that it would be the procedure to rent clean vehicles and not filthy dirty ones. Not sure why this would be allowed especially during a pandemic.

Made it easy to rent an excavator n the machine was well maintained

I made reservations to rent a uhaul truck one way. I was told that I could pick it by using my phone. I drove 2 hours to arrive on time only I wasnt able to get the truck. The store was closed but I was supposed to check in by the phone. The online app was horrible as it wasnt allowing me to initially input the reservation. Once that issue was solved the truck that I rented was blocked on all sides. Thus I wasnt able to move the truck. I came out of state in order for me to move my belongings out. Only to find that it was a total waste of time.I will NEVER rent from Uhaul again. Now I have to make alternative arrangements at an extra expense for me. Dont believe or rent from them. You will be left behind.

Rented here thrice. no issues.

Went for moving boxes. Were out of a few odd sizes I needed so I ordered left my name and phone number. After a month went back and same person said they were never ordered because they couldnt put together a big enough order. Thanks for not calling letting me know, he never was going to call back. Poor customer service

Terrible! We had a confirmed rental for a Sunday pick up but no one was around. Phone number provided rang for minutes with no voicemail, then finally went to two minutes of recorded background noise.

Their computer was down. I couldnt rent today

Owner of the store was unprofessional and less than helpful. We asked to see the trailer we were renting and he simply said yeah its out back. Will never rent from here again.

I don’t like this and their sales associate with the blonde hair and ginger beard is RUDE af. never renting from here again

Management at this branch is totally unprofessional,they tried to scam $110 from a bobcat rental,rented us a broken bobcat and a compactor that was out of gas.The manager Jackie was absolutely no help and refused to give our money back.After a month of phone calls and hassle she did in fact return our $110.If this is the way good business is done there I dont know how the doors are still open.We will never rent anything from that store ever again. I would warn anyone who rents anything from them to check the gas and make sure whatever you rent that it actually runs.

Always have what you need and ready to accommodate!

Horrible experience renting a Uhaul truck for two days. Got charged for six days causing an overdraft. The day the truck was returned their computer system was down, so I went back a few days later to pick up my receipt to be told that they were out of ink in their computer.. It has been FOURTEEN days and gave not reand it was not.ceived my refund. I was promised it was definitely done today.

Could not rent a u haul truck at a u haul shop

The staff are very friendly and helpful with whatever I am renting.

No management, no customer service, no reservations, not recommended.....

Unorganized overcharged for Uhaul

Im the best

Cool

Competitive extra nice people

They lost my reservation, my truck did not include a dolly which I paid for and they could have cared less.

There there for the job you have to get done ! With the tools and the service

Rude on the phone. Wow.

Cheap propane refills.

Very accommodating

Lots of things for rent.