They can get very busy on the weekends with long wait times. But seems to do good work. No free flat tire service like America Tires.

The central call center gave me a confirmed appointment time but then the local shop said it wasnt confirmed. Seems like the problem was with the call center, who gave me incorrect information. The guys at the local shop were nice and did a good job.

I went in for a tire patch. I asked the guy at the front desk (Daniel) what time they would complete the fix. I told him my wife and I plan to eat lunch while waiting or head home if it will take time. He replied I will call you when its done. And he said it twice. Well, how on earth you cant approximate the completion time? Or my service is low priority because the company makes a mere $40? My guess hes just slacking around and too lazy to talk to his tech. In my 20+ experience nobody talked to me like this. Every service advisor I had spoken before would have an idea how long a service would take. My disappointment didnt end here. They damaged my wheel paint. Im done with Firestone. I will never go to this shop again. These guys are as good shade tree mechanic or maybe worse.

Because the car hasnt been used as often as it normally would have, the battery had issues. Firestone immediately helped me diagnose the car, and replace the battery.Two tiny negatives (not affecting the rating):-: Although masks are worn, they arent always a good fit.-: As almost always when you bring a car in for service, additional things were found wrong with the car.+: Very friendly.+: Fully COVID-19 compliant.+: Fast service.+: They know their cars (knew the car I brought in better than me).+: Battery was in stock.+: They have a good waiting area.

Came in for a simple tire check up. They were busy working but stopped to assist me. I only needed air so they got me in and out within 5 minutes. The tech who helped me also gave some recommendations for my tire tread.

I got my new tires installed here, the manager and the staff here are very nice people and they did very good job on my car, I got the good deal on my tires and life time alignment,rotation, wheel balance, thanks to the manager, I’ll recommend this to anyone who’s looking for a good tire shop in Santa Clara area.

Firestone Complete Auto Care Had The Best Customer Service, The Guy at The front Desk Attended Me Quickly & Made Sure I Walked out Of There Satisfied. They Made Sure My Tires Were running Great Especially On A Monday! Its Hard to Trust Good Places Where They Care Of There Customers. This Place When Obove & Beyond THANK YOU Zachary & His Team Mate Im sorry forgot your Name But YOU BOTH DID GREAT!

Good car service. New breaks. No issues so far

Really great customerservice skills

Excellent price. Humble staff.PROFESSIONAL work! 100% would recommend.

Im very satisfied with their work.

Fast work and great experience.

Good service, always get the job done quick. May not be the cheapest, I havent checked, but I find you generally get what you pay for on service

I found a small nail in my tire today. I called Firestone to see if they could take me, which they did. Fast, friendly service. They checked my tire out right away, inspected it and found the nail didn’t puncture my tire. So I was in and out ASAP - and wasn’t charged because nothing had to be done!

Bought tires through TireRack and got them delivered to and installed in Firestone Santa Clara. No complaints, easy process, friendly staff. They are quite busy, so be patient.Where they really shined is when I hit something on the road and my tire burst. Mike helped me and was amazing. When I stopped by without an appointment, Mike took a look at the tire and confirmed it’s not repairable. I contacted TireRack to file a roadside hazard claim and they needed confirmations from Firestone. Mike talked to them on the phone and confirmed tire info, described the damage etc, all from a goodwill. Really shows that he cares about the customers and I much appreciate the willingness to help! Will definitely be coming back to this Firestone location!

The manager is so rude i come every time and he told everytime to wait for 3 days but i have acount with firestone and i got pengcher in my car i have emergency and they ignor me and said you have to pay u didn’t have any road protection but i paid alot money for tire he is always rude with me hopefully i never make acount with firestone

I have been a Firestone customer for 5 years now. After the last two visits to this branch and the one in Milpitas, I am taking my business elsewhere.Reasons:Whats the point of:1) making online reservation and receiving confirmation when it takes their stores 3.5 hours for an oil and filter change?2) buying a lifetime service from them for your vehicle when every time you go in they either come up with an excuse not to do it or forget on purpose to do it?3) asking for a regular oil change when the operator ignores your request (even though you mention it again!) and does synthetic oil change?4) asking for a service when they dont even have the related items for that service and have to run to another store to get them and make you wait 3.5 hours for it?Personally I think service people in the Bay area are so busy with the huge number of customers that they have forgotten the basics of doing business.

Went to this Firestone Auto Care to get my tires changed. Their service is excellent, with very reasonable prices.

Please do not come. 5hour for a brake. A technical shouted at a guy next to me: do you have eyes dont park there!!?? Fake coupon that price after means the same with other. Please go to Costco, or others.

I walked in at 4pm on Veterans Day and was helped by Shay-quan ! GREAT guy! He stayed late to give me a new tire and pop it on my car ! He gave me an amazing price and fixed my tire all with a smile on his face ! He went above and beyond for me & I really appreciated it ! Amazing customer service! Great staff ! 100% recommend. I won’t be going anywhere else but here for my tires.

Always a pleasant experience at this location. Given the current time with everything that is going on the workers here are willing to go the extra mile for their customers

As always fast and friendly service.

They saw my car promptly at my appointment time and replaced my tires in 90 minutes. They are also 1 block from my favorite coffee shop. (Big Mug Coffee)

Firestone gave me a better deal. I saved money, got great service, friendly mechanics that done a good job. I feel safer with their service.

Ive had some bad experiences here before, but lately, they have improved their attitudes. The last two times I have been here the desk agent Michael has been very polite, kind and respectful.

Needed two tiers on a Sunday. Mike in Santa Clara saved the day by getting the tiers and having them installed within an hour. He saved the day. He got the price and delivery time right the first time, and let us watch his big screen of the game, while they were installed.

Made an appointment and when I showed up I was told I did not have an appointment. Never going back again

Why do I have to give a star at all to start this review? There shouldnt be any star.Its not the first time for me to use Firestone service just first time trying out this location.All I want is to get an oil change today but they said not possible but we can give you an appointment for coming Friday.Well, let me just tell you I got my oil changed today just not at this Firestone or Firestone all together. Pepboys said I can do it without appointment and get my car by 4 pm today.So this Firestone location is off my list going forward for auto services.

They have a sign in the store from the founder that says honesty is the fundamental thing for running business but my experience today really made me feel otherwise. I had an appointment set for 1 pm today. I called them at 11 to confirm the timing and the person at the store said my appointment is at 3(this is after he confirmed my last name, phone number and the car make model). I told him I thought the appointment was at 1 pm but he said No, the only appointment he sees is at 3 pm(I actually had my calendar blocked from 12:45-3 but when he was this clear, I thought ok I might have got the timing wrong when I set it up a couple of weeks back). I asked him how long the wait time will be and he said as I have the appointment, if you are here by 3 pm, then I can get you out by 4 pm. I went there at 3 pm in person(left work early for this) and he said my appointment was at 1 pm. I explained him the whole situation and showed him the call I made. He said there is no way he would have given that info; the message might have been that they could get the car out by 3 pm. He said there are already people ahead of me that did walk in and and he has only two tech available. So the earliest he can get my car out would be 6 pm. I told him I need to leave at least by 5 but he said he cant help it. I have no idea how this bizarre ty thing could happen. Did he push my appointment to 3 pm from 1 pm because he was short staffed? Did he push my walk out time to 6 pm because he already accepted walk ins? Or was it a genuine mistake where the person I talked with screwed it up and this person has no way to rectify that mistake? I have no idea but what I do know is they clearly have some issues with the process or following the process. Either way, I am not going to be a customer with them ever!

Very nice and helpful people, always have the work done with good quality.

I booked an appointment through online system and called customer care to confirm the appointment which it got confirmed and the same has been sent through mail. I have cancelled my important classes to make available for this appointment. Unfortunately once after reaching the service center I went to reception and showed the the confirmation mail which i got from firestone. He responded stating that online appointments are broken process and they dont have any confirmation. As they are completely booked for whole day the earliest appointment i can get is after 3 days . So I wasted my time in going through online appointments and etc.Please dont go to this service center service manager/ reception manager is very rude and he dont have any knowledge about there booking process and he dont even feel sorry for that.YOUR APPOINTMENT ISCONFIRMED!RESERVATION #: 79782207

Terrible management! I scheduled an appointment for an oil change at 1pm. I arrived 5 minutes early and waited in line to be checked in for 10 minutes. The customers being helped in front of me were walk-ins without an appointment, but their vehicles were placed in line in front of mine to be serviced. I checked in and was given a 1 hour to 1 hour 30 minute wait estimate. The time on my service order said the car would be ready at 2:30pm. 2:30 came and went and finally at 3:00pm I asked the woman behind the counter if she could tell me how much longer my car would take. She asked the man working on it and he said 15 minutes more. It actually ended up being 35 minutes more! My total wait time was 2 hours 35 minutes for a simple oil change! What good was having an appointment if I was being treated the same as a walk-in?! This could have been avoided if the store was managed better. Turn walk-ins away if you are getting overbooked, its that simple.

Ive been all over the US to various Firestones and this one is one of the best. Mike and his crew here are professional, experienced, quick, and get the job done right the first time.

Excellent, Courteous reception and explanation of issues. Brought forth issues that really mattered and rates were all reasonable. I did decline to do the Air Filter as I could do that myself for 1/4 the cost - but I am not taking stars for that as its definitely a convenience cost that may be worth it for some Will recommend this to others. Service done: Oil change, differential fluid and routine wheel rotation service.

Friendly and honest staff. Filled air in my tire for free. Recommend for better pricing than dealers.

I came here to get my tires replaced because the ones I currently have got recalled. I dropped my car off at 8am and my car was ready with new tires by 10am. They happily replaced my tires and the new tires I got were an upgrade to the tires I had beforehand! 5/5 stars for the fantastic customer service at this location!

Fantastic !! Mike and his crew are spot on. My car doesnt come with a spare and I got a flat. Arrived at 8:30 on a Sunday and he got me in right away when they opened at 9:00. Having been in the auto business myself, I overheard Mike give customers solid advice and never did the upsell routine. Definitely will be back !

Awesome customer service. Mike was very patient and had our vehicle repaired and ready in less than 45 minutes.

They lie to your face. Ive been with Firestone for almost 12 years and they just recently told me that lifetime alignment is only 2 alignments a year! I even called corporate and they said that its however many you want! So they cant even balance a wheel properly. They put 12 weights side by side each other and said my car was good. Had the feeling they printed the paper saying my car was good but then messed with my car more out of alignment and spec after they completed it. I even had oil dripping the next day on my driveway and it hasnt been dripping all year! Its not an issue of under staffed or over anything. Theyre just bad people!

As a traveler from Virginia, I received excellent, fast service. There was no pressure to buy anything other than what I needed. The work done was first class. My thanks especially to Mr. Dean Inouye for his help and understanding. I drive to the west coast every year, and will definitely stop here for maintenance and/or repairs.

Not going back to this place ever! They dont fix problems of your car, but they create problems. I went there for a routine inspection. They told me my belt is chipping, the rear brake system needs to be replaced with other minor issues liking oil change and air filter cleaning. Other things are fine. Especially, the representative Robert told me the tires are doing heat. Ok, sounds acceptable. However, after the repair, my car immediate made funny noises and created bumpy feeling. Went there again and guess what? They told me to replace the entire tire sets, replace front brake systems as well as do alignments. And they ask for 1,900 dollars for that! I dont understand how one procedure of repair creates problems were not there before! I totally think they damaged my car during the repair for charging me more money later. I just dont believe them anymore. So go other places for the sake of your car.

Went for wheel balancing for my camry and had a great experience. Very friendly and courteous staff. Luckily it was not busy when I visited so got my work done in 45 mins. But I have been told that appointments are preferred. I paid $179 for life time in which I get wheel balancing once every 6 months till the time I own the car.

This was a terrible experience...I called in for a oil change for my diesel vehicle and the manager on the phone told me that they could get it done and to bring it in whenever, tomorrow or the next day. So my dad went in two days later and they did not have the oil ready and asked my dad who told him to to come in ( the manager spoke with me). Then, they scheduled an appointment for that Sunday morning. We arrived and the gentleman at the front checked us in and went to the back to check whether the oil was available...surprise! It wasnt delivered...actually he admitted that the manager never ordered it in the first place. He attempted to call his manager but no one picked up. He told us that he would order the oil and let us know when it comes in and possibly get a discount, but its been over a week and no call. I could tell that he felt terrible about the experience so I dont blame him, but the manager did a poor job (lied to us)...definitely not coming back.

The assistant is RUDE, not sure where the anger is from. I feel disgusting talking to them, like he is not serving you but pushing to your limit! His forced smile and said word that triggers you!

Dont waste money for the Warranty. I got a Flat tire like a inch inside the tire, but they told me that, they cant repair it because of its at the corner. I am running a bus transportation company and I am very familiar with tires, Safety staff but this store tried to sale a tire to me. The guy in the front desk was so rude to me and my co worker.!!!! I was a Firestone customer with family of 5 cars but no more. Horrible customer service.

They overcharge you way more. Just went to them this week and charged me $670 to just replace the alternator. Definitely get estimates from other auto service shops.

Very bad customer care...

Here is the whole story:I used the online appointment reservation system to request a service at 9/6 5pm (Pic 1). Firestone sent me a confirmation email of service at 9/11 11am without any phone calls to discuss if I can make it !!! (Pic 2&3)Ok, that is not a big deal. I called them instead, and change the appt to 9/11 4:30pm with the confirmation email (Pic 4)At time I came across their local service and and was told my appt was 11am, the 4:30pm one was not successfully booked….. I showed him the email confirmation, and the most drama story happened: The receptionist told me, hey, you know what, I think your service is 4:30pm, but you are supposed to drop your car at 11am. WTF…. Does it make any sense to drop a car 5 hours in advance to make an oil change? If I can do that, why should I book an appt at 4:30? It is definably a bad excuse to pass the buck!! The receptionist said, I can reschedule the appt for you, come or not, what ever you want… I choose to leave.Now I guess the Firestone team should know why their service deserve a one-star. Actually, they don’t even give a choice to experience their service….

Josh is doing an incredible job bringing this store back from the previous managers lack of commitment. Service on the vehicle is excellent and I feel welcomed by the staff every time I get my alignment done.This Google and Yelp rating is insane. People, you make an appointment and still wait for a doctor to service you, so why would a car be any different? Some people show up and just expect it to be magically done and at little to no cost... Thats not how the world works.Tip your mechanics and service people!!!! This is not some stupid barista at Starbucks, these guys are skilled workers/automotive specialists, show some respect!

Great experience n excellent customer service .Michael and Donald did such a great job n did very nice work.Really appreciated...will recommend this place.

Great Customer Service!! I have a very complicated issue, that only pops up at highway speeds and curves or lane changes to the left. They were unable to reproduce or find any issue. They decided not to charge me. Unlike Midas down the street, which assumed the rotors were the issue, and chose not to check anything else out.

Replaced my flat in 30 mins on a Monday morning! Quick and easy service.

There customer service are very poor . They don’t even know how to treat the customer.( some of the receptionist, they are so rude with customer)

I think this shop runs their business really reliable and honesty manners. Much satisfied with their services.

I took my car in on a Friday for an alignment and they told me i had a nail in my tire($20) needed new brakes desperately($400) and new tires immediately(over 700) and new battery($200)... took it to sams club to do all these things and turns out no nail in any of the tires no need for new tires they are still all 4 still almost brand new and brakes are still good... all they wanted was to make me spend money that i didnt have or need to. worst experience at this firestone

Horrible. Went in for a simple plug patch repair on a front tire. man at the counter said sorry he had people waiting even though there was nobody in the waiting area. Im disabled and barely made it there but he didnt care and offered no help. I got the feeling there just wasnt enough money in my business this time.

Always great service, very reliable work. All the mechanics are really nice and professional.

Stopped by twice to get some air 2 hrs apart. Both times basicly turned away by employees in the back shop. They were going out of the way to avoid me. The tall husky bearded man doing the alingments seemed to be especially unfriendly and short. Very rude and inconsiderate staff. I would not recommend using this location for service. Find a shop where they are happy to help. Its a very uneasy feeling to leave your car with such nasty people and wonder if they did a good job or the job at all.

Responsive. Capable. Friendly. A waiting room with seating would give it 5 stars.

Valve stem broke on a Sunday morning. This was the only place open. They had me in and out in less than 20 mins. Excellent customer service. My only gripe is the place was very busy when they opened with the mechanics standing around doing nothing, should have had more guys checking customers in - maybe train the mechanics to do check-ins.

One car in the shop and it takes a few hours for an oil change. Needs better management if that’s how you plan to be open on a Sunday.

Friendly and honest location. They dont try to sell you things you dont need but give you a honest assessment. Wait time is long even with appointment.

Absolutely horrible, loyal firestone customer for 12 years. Im done; Ive taken my car to this location and every time these guys make you feel like youre dropping your pet off to be put to sleep. My issues were routine but somehow they managed to take 8 hours to TRY and fix the issue every single time only to misdiagnose and suggest to buy new parts. The redhead is cute and nice AND the only positive to this location. Never knew it was that hard to write a PG review.... my chest is on fire with how upset I am with them. Do not go here.

Understaffed, overpromised, underdelivered. I called 2 days ago to make an appointment to realign my tires. The man was courteous, and told me that we could do appointments Saturday or Sunday. I asked for Sunday at 1 PM, and he put me down. I showed up today and was told I didnt have an appointment, that there are never appointments on Sundays. There is only one person at the front desk and they are very busy. Poorly run place.

Mike, the Service Manager, was most helpful in researching & trouble-shooting the car problem I had. Thank you so very much! 😊 Your teams efforts are appreciated!

Very bad customer service...

Firestone in Santa Clara wanted us to replace brake pads and rotors on my vehicle as soon as we can. They didnt provide us a copy of the inspection but gave us a quote of couple of hundred dollars to replace pads and rotors. We got our vehicle checked with Pep boys and Jiffy lube after a week and they both confirmed both pads and rotors are absolutely fine. NOT GOING BACK here again.

Great Staff! Very informative and accurate.

Went in for Battery. Very helpful. Got me in and out!

Prices are great compared to competition for auto services huge selection of different services offered and the ability to schedule appointment or walk ins available

After calling the day before to set up an appointment, the lady failed to get any of my information to set up an appointment or for future reference. She told me to bring my car in between 7-8 am the next day and they should have it done by noon. I brought it in at 7:20 am as scheduled (but without an appointment because the lady from the day before failed to set one up) and went through what would be done for the inspection. I called at 11 am and the man on the phone informed me that the car was being taken on a test drive. I called again at 12:30 and the lady (Ghia) put me on hold five times before getting any answers. When she finally was ready to talk to me, she had told me that they had not put it on the lift all day, practically wasting five hours of my time. Id rather drive out to Sunnyvale to the other shop than bring it back here. Poor, poor service.

I will be taking my vehicles back. The staff (Josh) truly cares about the Co. and re-vive their image. The service I recieved I got for less than 1/2 the competitors (PepBoys) price.

The workers here made it easy for me to replace my tire.

The staff seemed un-professional on specific car make and replaced the wrong part for my car. It fixed my brake (which was originally the problem), but brought down my cruise control system.It is evident that a general purpose store like firestone can sometimes fail to perform well on specific car models (my car was 2003 Ford Taurus with cruise control but no ABS)As an unhappy customer Im trying to be objective: the one-stop for all car models works well for some scenarios for sure, but for in-depth care of your favorate vehicle when you need it the most, you still need to take time to find your specific makes repairer, rather than count on this kind of store for quick and one-stop service.The unclear communication of the completion time for this shop for my cars service (failed the deadline for once) caused me trouble in my scheduling, but comparing to the first point, this is secondary issue.

They are quick in fixing ur car. They have drinking water and TV in the waiting area

The service is great and the and they were very helpful.

A very bad experience. When I got there and stopped my car, they thought I parked at a wrong place, and shouted me away, which was very rude.I was trying to figure out whether they could help me install the front plate, they said they were busy and made an appointment for the following day. When I arrived there on time on the second day, the guy kept busy on answering phones, and told me they couldnt help me for this finally.Yes, I should go to the dealership directly, but very disappointed as a loyal customer relocating from GA.

These people are very helpful and service is fantastic.

Good place for car service

Long wait time but good service

I came hear with a flat tire and dropped it for repair. After 6 hours they calle me your tire cannot be fixed because you drove too long with flat tire. New tire would be 95$ .I took my tire to KS Motors ., a little chines guy just fixed it in 30 minuts.

Courteous staff. Was here for alignment.

ERNEST AND HIS STAFF AWESOME

Great customer service 👍

The service sucks here and they are super slow

Nice auto care place.

New crew at this store. They want your vehicle all day for an oil change?!? Ridiculous!!

Make sure you double check on your appointment, I went there on two occasions and both times they said I wasnt scheduled for appointment.

Car alignment here would be $109 without warranty and with warranty it would be $170 with a 2 hour wait! Took my car down the street to Han Kook Tires where the wait was 1 hour and $60 for a car alignment.

Good place for car service

I got an appointment, showed up in time, they knew about me, took the car and the key, told me to be back in60-90min. They called after 50 min, the car was ready. Walked in, got my car. Thats all I needed.

Great customer service!!

Super nice employees

Well there name says it

Nice friendly staff

They will say they did your car Job, but actually fake it. The only guy to trust here is Andrew. He is also the gm.

Phone services really bad..no body care

Good service

Great service

Busy and friendly.