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Mattress Nation - Santa Cruz
1101 Pacific Ave suite f, Santa Cruz, CA 95060, United States
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Mattress Nation - Santa Cruz
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Ni
Review №1

Great selection, great service. The gentleman took his time with my elderly father to help him find the right mattress. No high pressure sales, just genuine concern and helpful insight. We received the mattress the next day, the delivery guys were great!

Jo
Review №2

We have bought several items from Mattress Nation. We are totally satisfied with the products we purchased but also beyond satisfied with Mike and his team. He goes out of his way to make sure you are happy with both the experience of buying a product and having it delivered. Recently we bought a bed from the Santa Cruz store and he had it delivered to Sacramento. I cant express my thanks to him enough for doing this.

Da
Review №3

Excellent customer service. Good selection. I would recommend to everyone!

Au
Review №4

We needed to purchase a set of mattress and bed frame for a relative in a hurry. Farid at Mattress Nation was extremely helpful with his advice, explanations, and pricing. Farid arranged delivery as quickly as possible. Delivery crew called in advance of arrival and set up bed efficiently.We had been customers some years ago with equally excellent experience. Very pleased with the consistency in overall service.

Ju
Review №5

The staff was friendly and efficient. I knew what I wanted, and they found me the mattress I needed very quickly.

Ga
Review №6

Best experience yet, buying a bed! No hassle, no upsell, no high pressure sales pitch. Bed delivered on time, 2 days after purchase. All around very good experience.

Ja
Review №7

Went into the store with an extremely painful back issue. Our salesperson had me try various mattresses and gave us information on how each one was made and what type of support it would provide. She sold us on a Tempurpedic and, I have to say, after a month of sleeping on this mattress ... no more back pain!!! I loved that our salesperson was NOT pushy, that she provided us with all the information I needed. answered our questions honestly and let us make our own decision. And the fact that theres a 90-day guarantee was a big plus -- not that Ill ever let this mattress out of my sight (or bedroom).

Ga
Review №8

Excellent from start to finish. Salesperson LISTENED to us and focused on what we wanted, volunteered some free gifts. The installation people were quick, efficient and friendly. The product (Tempupedic mattress) is excellent. This is our second purchase from Mattress Nation and we will go back there when we need more in this line.

Ma
Review №9

The manager was very helpful in showing us different mattresses. We ended up buying a floor model. Delivery was seamless and the mattress came when promised.

Gu
Review №10

Farid is the MAN. Cant go wrong with him and Mattress Nation.

Ka
Review №11

We have ordered multiple times from Mattress Nation - mattresses, pillows, sheets, etc. The service is always professional and prompt. The delivery guys do a great job too! We will continue using Mattress Nation for all our mattress needs. Excellent people to do business with!! Thank you!

La
Review №12

We recently visited Mattress Nation, where we bought a bed the next day. A week later, I came in with a question. Now Ive met 2 folks who work there. They are both very knowledgeable, and friendly and helpful. I am so glad we chose to work with this company, and we are very happy with our purchase.

Yv
Review №13

Mike was exceptional, fantastic customer service. Love my mattress !

Ed
Review №14

My husband and I needed a mattress ASAP. I called four places and Gabe was the most helpful, knowledgeable and personable. We appreciate his help, and recommend him at Mattress Nation, Santa Cruz.

Al
Review №15

Great customer service and friendly employees. Quickly helped me choose a bed frame that I am very happy with for a fair price. Delivery was also fast.

Ja
Review №16

I went in and was given great customer service by Gabe. I wasnt sure exactly what I was looking for but he showed me a few different beds that were in my budget. Ask for Gabe if you want good customer service

se
Review №17

Great service and very kind employees!

Sa
Review №18

After visiting ALL mattress and bedroom furniture stores in Santa Cruz SO happy to have found this store! The salesman, Ryan, went out of his way to research products I had found online and show me similar products from his store. His expertise in this area made it very easy to pick the appropriate frame, mattress, and bedding accessories. I never thought I would find the lowest price at a mattress store, but he was able to match, or beat online prices! A great experience. Highly recommend!!

Ro
Review №19

I was really impressed by the store. With a name like Mattress Nation, I sorta expected a large faceless company experience. Instead, I got personalized service and they seemed to bend over backwards to ensure that I was satisfied. It wasnt an inexpensive experience! But it was most definitely a positive one.

In
Review №20

We are very happy with our new mattress after exchanging 2 times.The owner and the staff have been extremely accommodating .We highly recommend shopping at this store. Sleep is crucial!!

Ky
Review №21

Best experience I could imagine.My experience purchasing a mattress from Mattress Nation in Santa Cruz was truly unbelievable. When I entered, the owner Mike welcomed me with a smile warm enough to shine through his mask. As a college student, I told him upfront that I was on a budget. Immediately, he took me to show me a particular mattress within my price range that he knew I would like based on my desires. He got it all ready for me to try out and while telling me all about the mattress. He was very confident I would like it.At this point, I thought Mike might be giving me the same service that I received at the Santa Cruz Mattress Firm. While Mattress Firm was nice, it was clear they were just throwing a mattress at my feet and expecting me to buy it. But not Mike!!As soon as I threw myself onto the mattress Mike pulled out for me, I knew it was the mattress for me. All the while Mike talked to me in a very casual manner which completely removed the often stressful performative manner of mattress shopping.I walked out with the mattress after a very pleasant purchasing interaction. After a week now on the mattress, Im still super pleased. I will be recommending all of my friends to purchase their mattresses from Mattress Nation - Santa Cruz.

Da
Review №22

Support Local! Really nice to work with professionals! I liked the first bed and experiance so much I went back and bought another! I had to move my delivery date several times and their free service was able to move with my schedule... 5 star.

El
Review №23

Awesome service! He ( forgot his name!) was detailed about mattress and made sure Id got the best mattress for me.

Da
Review №24

I went into Mattress Nation after our family had been displaced due to the fires in the SCZ mountains. And we urgently needed to get beds for our kids.Dave was a phenomenal help. Incredibly nice and helped think through various options. He let me take one mattress same day and had the other two delivered at our temporary residence by the middle of the next day. In what was a whirlwind of chaos for our family they really helped us out. I will definitely be back as we need to replace all of our mattresses in our house after the smoke clears.

Ja
Review №25

I contacted them online, then on phone to place an order for two mattresses. All communication was helpful and pleasant. I was very happy with the customer service, the delivery, and the mattresses themselves. What a great company to work with, I highly recommend them.

Je
Review №26

Mike was very knowledgeable, patient, helpful. I opted to purchase a Tempur Pedic and love it. I now wake up rested with no back or shoulder pain. Highly recommended.

ke
Review №27

Fast and fair. Excellent, awesome!

Ka
Review №28

Great experience with a kind salesman. I came home with a Tempurpedic Pillow that helped immediately with my neck and sleep issues! Good store to do business with.

Ni
Review №29

I’ve been ordering through Mike for years! He’s very knowledgeable and always takes care of me. His delivery guys are awesome!

Ka
Review №30

Micheal was super helpful and pleasant to talk to. 10/10

St
Review №31

Adam is the man! 100% . Super helpful. Awesome student discounts and the best mattresses in town. 🤤🤤🤤🤤 ps Mike is cool too.

De
Review №32

David was professional, helpful and willing to work with us to find the right bed. Very happy with the customer service and the quality of the whole experience - from ordering to delivery!

Al
Review №33

Excellent customer service. Delivery was quick and the drivers did a great job. I would recommend timely highly.Great mattress at awesome prices. I gotExactly what I wanted!

Se
Review №34

I had a wonderful experience here- if you have a chance, talk to David! He’s incredibly knowledgeable, really personable, and genuinely desires to find a great match for all. The bed was delivered in a timely manner, it’s very comfortable and was competitively priced. I have never made such a big purchase on a bed before, and David made it easy, I highly recommend doing business with him, as I certainly will in the future. Also, DON’T forget about inquiring about pillows, they have amazing options I never dreamed were possible!

Jo
Review №35

Michael was so helpful and patient while we asked him a million questions! He had great suggestions and had us try many different beds and adjustable bases. When we sat down and calculated prices, we were pleasantly surprised at all the discounts! We walked out feeling pleased with our purchase and experience. We try to shop at local businesses as much as possible. This business is definitely a great example of service and value. Hopefully when we need to purchase another bed ( last one lasted 18 years!) they will still be around!

Ja
Review №36

Just received my mattress and it was an all around great experience ordering from them. They were very friendly and shipped my mattress pretty fast.

ha
Review №37

Bottom line - David was fantastic. Warm, friendly, super helpful, answered all our silly questions, not pushy in the slightest, stayed well past closing time to close out the sale....just an all around amazing experience that ended w/ a new bed & all the trimmings. Thank you David!!

Nu
Review №38

Mike W...ski :-) was wonderfully helpful when I was in need of a mattress. He helped me find just the perfect mattress that met all my needs and budget. It was delivered on time by two really nice gentlemen. Not only do I love it, but my dog does too!!!

Li
Review №39

Great customer service and products

M
Review №40

Very nice sales guy David. Helpful but not a hard sell (much appreciated). Keep him. He’s great. I hated the idea of having to go get a new mattress but he made it easy. Left feeling less stressed.

La
Review №41

What a fantastic customer service experience! David was helpful, knowledgeable, kind, and not pushy at all. He helped us pick out perfect Tempur Pedic pillows. They have great inventory. Highly recommended. We’ll be back. Thanks so much!

Va
Review №42

I had a great customer experience that gave me great information about what matters was a good fit for me, I’ll definitely be coming back

Ka
Review №43

I have been doing business with Mattress Nation in Sand City for several years now. They are always very responsive and friendly. Their products are exceptional. Would strongly recommend them to anyone looking for new beds and/or bedding.

Br
Review №44

Im so happy with my new bed purchased from Mattress Nation. Michael helped me find the right one and was patient when I couldnt make up my mind about the bed frame I wanted. He made sure I was completely happy with my purchase and was incredibly helpful. Im finally sleeping way better than ever and it was affordable, too! They even took away my old king sized bed which was a huge stressor for me and they made it so easy. The only downside is that now I dont want to get out of bed. I definitely recommend Mattress Nation and Michael.

ma
Review №45

I VISITED MATTRESS NATION FIRST AS ITS EASIEST, SPOKE WITH MICHAEL WHO WAS INFORMATIVE AND NOT PUSHu0010Y, TENTATIVELY PURCHASED ONE MATTRESS BUT COULDNT FIND MUCH IN THE WAY OF RATINGS, WENT TO OTHER MATTRESS SHOPS, YIKES, WHAT A MEAN AND CATTY BUNCH ALL BADMOUTHING EACH OTHER, FOUND A MATTRESS I LIKED BUT MORE PRICEY, BACK TO MICHAEL WHO GOT ME A BETTER MODEL AT A BETTER PRICE. IT WAS DELIVERED ONTIME BUT THE 9 FOUNDATION IN ADDITION TO MY FAB NEW MATTRESS, A BIG DEEP ONE, MADE IT TOO TALL. I CALLED MICHAEL AND REMINDED HIM I WAS CONCERNED WITH HEIGHT, HE CONFIRMED WE HAD SPOKEN ABOUT IT AND ARRANGED FOR A REPLACEMENT WITH A LOW PROFILE FOUNDATION, NO EXTRA CHARGE. THAT IS GREAT CUSTOMER SERVICE. EVERYONE I HAVE SPOKEN TO AT MATTRESS NATION HAS BEEN MELLOW, INFORMATIVE AND HELPFUL, NOT PUSHY. I RECOMMEND THIS PLACE AND THANK MICHAEL FOR HIS EXCELLENT SERVICE.

La
Review №46

The folks at Mattress Nation made purchasing a new mattress, easy and painless. There was no hard sell or attempts to up-sell me. They were helpful without being overbearing. I picked out a mattress, thought about it for a few days, went back in and bought it. It was delivered in two days, and in the window of time agreed on. I have had for less than a month but so far I am happy with my purchase.

Su
Review №47

The salesperson was really helpful and informed about the mattresses, box springs, frames and headboard. He was very nice too. A pleasure to do business with!

Sa
Review №48

I had Davids total attention as I inquired about their connection with Nectar and their own services for that company as well as their own brands and others. I determined to open my selection to include other than Nectar in order to receive their full service as advertised, if possible. and I ended up with a great BeautySleep unit that I love at a fantabulous clearance price thanks to Davids continued care and attention to my wants & needs. Delivery & take-away of my ooold set was smooth and exactly as needed. The delivery/service men were prompt, COVID-cautious, courteous and complete! I highly recommend anyone looking for a LOCAL company to fulfill their new bed needs -- check out The Mattress Nation store in Santa Cruz ...or closest to you!

Je
Review №49

So helpful! Price match was better than I expected. Quick friendly delivery. Zero pressure! I loved we could find the mattress locally!!!⭐️💫⭐️💫⭐️💫⭐️💫

Ri
Review №50

Excellent experience. Sale personnel are very professional and knowledgeable. Beautiful store. The owners are very humble, professional and care about the customer not the bottom line! Hard to find in todays business world. Highly recommended.

Ca
Review №51

Michael Wichrowski was the best! Great service! Good prices. We got the bed we needed and we were able to pick it up according to our schedule. Highly recommend this place.

Me
Review №52

Do you know the difference between NOT WANTING to get out of bed and WANTING to stay in bed?? I do. I now WANT to stay in bed even when theres nothing I dread in the outside world. My bed is just THAT comfortable.And I wouldnt have this bed if it werent for the great service and value we got from Ryan at Mattress Nation! When you are sleeping well, your whole life gets better. Anyway, go see Ryan - he is incredibly knowledgeable about all things bedding (Did you know some people sleep on sheets made with seaweed?!).We had an eight year old full size foam mattress from Amazon that we thought was pretty good. Our biggest complaints were that it was too small and that it retained heat overnight. Ryan fixed both of those issues for us and gave us a great deal on our new bed, base, cover and sheets. We are confident we made the right decision to upgrade based on all the information he (sincerely) shared with us. He took the time to answer ALL of our questions in detail and there were a lot of them (when youre making a big investment, you ask a LOT of questions). We went with a Tempurpedic and well never look back.If youre going to spend a nice chunk of change on a mattress, dont you want to know that youre doing business with good people? Did I mention, I love my new bed?

Mo
Review №53

I had an awesome experience with Adam he made it very easy and gave me a deal I could not refuse. I had shopped around at Mancinis and Mattress Firm, but his service and price could not be beat. Plus this is a local company which is always good! Ill definitely be back and recommend to anyone I hear shopping for mattresses.

Sy
Review №54

David was great! Very helpful and friendly.

Ke
Review №55

Had just moved to Santa Cruz and needed a mattress. Mike helped me pick out the perfect one at a great price as well as a pillow and mattress protector. It was all delivered next day and I couldn’t be happier with my purchase and all the help that Mike gave me!

Er
Review №56

The customer service is excellent. It’s hard to find people out there who really care about the customer. I would buy my next mattress from Mike again.

Gi
Review №57

Michael was so helpful and creative in getting me a new mattress within my budget. He was skilled when it came to helping me and another customer in the store. Thank you!

Pe
Review №58

Went in today looking for a new Mattress and was helped right away! Very good service and very nice i wish i could give this place 10 stars! Go there!!!

Ju
Review №59

These guys did a great job of helping me buy furniture on a very short turnaround in the middle of the quarantine - great customer service.

An
Review №60

This was a great mattress shopping experience! I came in to look for a new mattress since I’ve been experiencing back pain as a result of my crappy old one. Adam provided me with excellent customer service, knowledge, and a great deal within my price range. I’m very happy with my new mattress and the awesome deal. Thank you for saving my back and wallet mattress nation!

Br
Review №61

Start to finish the was a good buying experience. Michael went above and beyond in assisting us. He even came into the store on his own time to assist us with our final selection!

Av
Review №62

Adam, the sleep expert, was relaxed, knowledgeable, and not pushy. He was also very good at multi-tasking, and didnt hover. We readily found precisely what we wanted in a bed frame and a king-sized mattress, with lots to choose from. The mattress delivery guys arrived on time, and not only assembled our new bed, but also moved our adjustable bed to another bedroom, and removed a spare mattress and box spring. Mattress Nation Santa Cruz is very accommodating and efficient.

Ja
Review №63

Mattress Nation, so I had already kind of picked out another bed from another mattress store in Santa Cruz but was around the neighborhood and decided to stop by I was greeted by Adam and he was knowledgeable and understanding. I picked the bed that I thought would work. And it was delivered set up properly and professionally. Unfortunately I was not happy with the bed that I picked. I called Adam and he took time out of his day to make sure that got resolved as soon as possible. He made sure that I was able to get into the bed that I wanted. They have a 90-day Comfort guarantee that I utilized there is no confusion or delay I was able to get the bed that I wanted ASAP. Adam is not just some skeezy mattress seller he honestly cares about people and wants them to be as happy as possible.Thanks Adam

Ka
Review №64

Ryan (owner) and David were great to us! Made us feel right at home and also gave us great deals. Highly recommend! #buylocal

Tr
Review №65

Ryan was supper helpful I just moved to town and really needed a mattress ASAP they were able to do same day delivery at no extra charge. They have a warehouse close by so you dont have to wait for things to come from over the hill. Will be recommending them to anyone that needs a mattress in town.

At
Review №66

I was moving to Santa Cruz to attend college. I needed a bed set up in the new house the same day. I looked at their online store, and couldnt find a mattress that they could deliver to me on the same day. I called this store, and David picked up. He said he had some options for me that he could deliver to me on the same day, and told me to come into the store in person. He helped me find a mattress within my budget in 10 minutes, and delivered it later that day.

C
Review №67

We had a great experience. We did a lot of research on the internet and went to different mattress stores in Santa Cruz area. This store was on our list and we went there twice. First time David was very friendly, knowledgable and did not push to sell a specific mattress which we liked. Then, second time Mike, showed the same professional attitude and honesty. They have us a good deal we were happy with. This is a local company who have their own delivery team. Delivery was free and free old mattress removal. We had a good feeling after we left. Lets just hope the mattress we decided to get is the right one for us.

Ab
Review №68

We had a great experience at Mattress Nation. Not only was it convenient, but they helped me with my most important request . . . that it was over as quickly as possible. If youre like me, the idea of shopping for a mattress sounds like torture. The last thing on earth I want to do is schlep to half a dozen stores and awkwardly lay on a bunch of mattresses in front of high pressure salespeople. However, we were in and out of the store inside an hour and we love our new mattress and bed frame. They gave us a great deal and were really happy. Latex all the way, baby!

Mo
Review №69

Santa Cruz staff was personable, knowledgable, and really listened to my needs. No upselling, no hassle. Actually squeezed me into an already booked Sat. delivery schedule so that my mattress arrived before my son to come home for grad school. Highly recommend this company comet will be returning.

ar
Review №70

Excellent service, staff worked to be sure I had what I wanted at a fair price. Even though I had to wait a week for my mattress to be delivered, the delivery process was easy and efficient. My mattress (organic latex) is AMAZING! Thank you Mattress Nation!!

Di
Review №71

I worked with Ryan to get a mattress for my boyfriend and I. He was able to find us the perfect mattress that fit our needs and budget without lowering the quality requirements we desired. The delivery crew was amazing! I wasnt home when they arrived to deliver. They called a couple times and waited until we were there to let them in. Extremely patient and helpful staff! Go there for any mattress or furniture needs and youll leave happy!

Da
Review №72

Awesome service!!! We were able to get same day delivery on both occasions. The team was so responsive and the delivery team was amazing as well- on time and professional!!! Highly recommend this company- no other business comes close to the service, integrity and professionalism.

Ja
Review №73

The sales man, Gabriel, was very knowledgeable and helpful.

Jo
Review №74

Got me a deal I couldnt refuse, on a top end mattress. Would have been 5 stars except for a Sunday delivery. Other than that I would highly recommend.

Fr
Review №75

I was provided with all the information I asked for, without sales pitches. I appreciated that. The installation was on-time and they were very helpful in rearranging some box springs for me.

pa
Review №76

This place is awesome. Great prices! Very knowledgeable and friendly, while taking the stress out of the process. And, they took the old matress away. Definitely going back and referring friends.

Lu
Review №77

Excellent Service. Ryan is awesome. Good prices, high quality mattresses - smooth and easy delivery/setup!

Ka
Review №78

When I walked into mattress nation, I didn’t expect much. I thought it was gunna be just walking into any mattress place. When my dad and I walked in we said that we needed a mattress quickly cause I had just moved in and we needed it to be within our budget of $500-1000. The man who helped us showed us a variety of mattresses and helped us find the one that fit me best. It was a $1200 mattress on its own. He said “let me work some magic”. He found a discount on the mattress then put together our package. The mattress, box spring, metal frame, mattress cover, AND free delivery all came to a total post tax of $800. I am beyond overjoyed with this whole experience and recommend it to every single person on the planet.Ps. Since they are a local business they truly care about each customer over squeezing us for every drop of money and they care about our satisfaction with the product over all else.

Et
Review №79

Great experience in-store with Adam who was very helpful and knowledgeable. Similarly great experience with Sal and Robert who delivered and set up the bed quickly. Everyone involved in the process was friendly and professional. I give these guys my highest possible recommendation.

Pa
Review №80

Twice in the last year I have gone to the good folk here at Mattress Nation for a full size mattress and box spring for my home. They have given me the most incredible deals to meet my budget and fantastic delivery service. My first choice for bed essentials. Thank you.

Sa
Review №81

Good customer service. Good sales floor. Good expierence.

Al
Review №82

Had an amazing experience here! They have such a big selection, their prices are low, and their customer service is fantastic! Adam helped me and I can not speak highly enough of him and just how helpful he was! Highly recommend this place!

Er
Review №83

Mattress Nation was amazing! When I went I was lucky to be helped by one of the owners. I wasn’t quiet sure what type of bed I was looking for but he was super helpful.I didn’t feel like I was being pressured to buy the most expensive items nor to buy extra add ons. He just walked me through the whole process and was really patient and helpful with me! ( bonus points for the fact that my 5 and 6 year old nieces came too and he was super chill about them just wandering around trying to find the coolest pillows while I shopped)My mattress arrived after 8 days (he estimated 6-10 days) and the delivery guys were great too! They were fast, professional and really understanding.I had an amazing experience with this company and would totally recommend!!!

Je
Review №84

We had a great experience in your Santa Cruz location. The pillow professional who assisted us was very knowledgeable about the products and seemed to enjoy his livelihood.And the pillow is great!! 😴Peace,Jeff

Jo
Review №85

Great service from Adam. I needed a Tempurpedic California King. I had many questions and they were clearly answered. Adam was patient, helpful, and kind. Thanks a bunch! My bed is so large and comfortable. Now I need more pillows for my big bed.

Li
Review №86

David was great. He was friendly, professional and knowledgeable. Im very happy with my purchase.

Vi
Review №87

Mattress Nation of Santa Cruz, CA Owner went out of his way to deliver a mattress for me. I was going to be in bed for a couple of weeks and my existing mattress was not comfortable. He delivered it the very next day and made sure it was set up perfectly! Much Respect and Appreciation, Vicci

Da
Review №88

Staff were very helpful indeed, patient with us making our selection and even entertained our kids whilst we deliberated. Great price negotiation and we are very happy with product. Everything was a breeze. Buy local!

Ja
Review №89

Fair deals, and the free devilries are always super sick. Great place

El
Review №90

My mom and I went in to the Santa Cruz store and the young gentleman who helped us was filling in for someone who was sick. This young man who helped us usually works as a supervisor in the Watsonville warehouse. He was awesome, courteous, professional and very knowledgeable. My mom and I walked out after she purchased a top of the line bed with all of the bells and whistles. I recommend this store if you want the best.

Ma
Review №91

Super helpful people and it was a quick and easy process for me. They shipped the mattress I wanted from their warehouse to the store in just 2 days so I could pick it up and save on shipping to my house.

Ro
Review №92

The salesperson was knowledgeable, not pushy and very patient. I am very pleased with my mattress selection.

Te
Review №93

Adam was extremely helpful and personable when it came to helping us find a new mattress! He asked about our price range and mattress preferences. He gave us a discount and free pillows! We definitely recommend the Santa Cruz Mattress Firm.

Tr
Review №94

This was the first time I bought a mattress so I am glad it was easy and affordable! Adam helped me stay within my bugdet while reccommending great mattresses that perfectly fit my needs. It has been a few weeks since my purchase and the results of sleeping on my pillow top queen could not be anymore satisfying. Thank you Mattress Nation!!

an
Review №95

Service was great. Always available for questions. Very patient with changing delivery times. Delivery was as scheduled and the guys were nice the whole way. Recommend.

On
Review №96

The person who worked with us was very nice and we appreciate his help when choosing something for my comfort.

El
Review №97

Great service. Wonderful to keep my business local. Adam is easy to work with, professional and top notch in product knowledge. Will highly recommend Mattress Nation to friends.

Al
Review №98

Love our new mattress! And the man in the store who helped us was so great.

Na
Review №99

So far, not so good. Education during the purchase process was nonexistent and given the fact the platform I was sold was different from that which was under the floor sample (also something I was not informed of) I find my mattress very unsatisfactory to my needs. Both my husband and I have serious physical disabilities, of which I informed the sales rep, but that was not discussed with me. (Ive since visited three other mattress stores, each of which informed me they always fully discuss the needs, and sleep habits of their customers.) Also, even though I purchased a Cal.King mattress (not split) I was sold two twin platforms (other stores could not figure that one out). The installation process was a nightmare for us and, although the store promised to send someone out next time they were in there area I have yet to hear from them some 5 or 6 weeks out. I guess I have to avail myself of the comfort guarantee process, i.e., exchanging the mattress to get the comfort we need. Right now we get up in the mornings worse off than we were on our previous TempurPedic mattress. Wed have been better off just keeping our old mattress. Will update review after I do so. The moral of my story is: either the Santa Cruz store does not train its staff well, or, my sales rep, Adam, is someone to be avoided at all costs.

Ed
Review №100

Mattress Nation is competitive, customer focused, and responsive when correcting any customer service issues!

Information
96 Photos
100 Comments
4.9 Rating
  • Address:1101 Pacific Ave suite f, Santa Cruz, CA 95060, United States
  • Site:https://themattressnation.com/santacruz-ca-mattress-furniture-store/
  • Phone:+1 831-431-6672
Categories
  • Mattress store
  • Bedroom furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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