My car broke down about 15 miles away from Alton’s automotive. It was a Sunday so no shops were open. This was a fairly stressful situation as I live 70 miles from where my car broke down. Lou answered the phone and I was relieved because I was in need of a saving grace. After I told him about what was going on he immediately assumed the absolute worst was wrong with my car and said it would cost me a minimum of 2,000. He instantly turned an already stressful situation into a devastating situation. I wasn’t too sure what to do but my options were limited and so I called Lou back and we spoke some more about my car. I towed my car to his shop and in the morning I called to give him some more information on what was going on. Lou told me that he was going to charge $90 an hour to diagnose my car and “it could take up to 5 hours, maybe even more”. I was so confused because every other mechanic shop I know charges a flat diagnostic rate. So I asked him about a flat rate and he responded in an aggressive manor, “that’s not how things work”. I told him that I had wished he had told me this yesterday during one of the two calls because I would not have towed my car to his shop if I would have known. He then responded even more aggressively and told me that he no longer wanted to work on my car and hung up the phone. At this point I was so frustrated because I had my car towed to his shop. I called him back and he didn’t even answer the first time but when he finally answered I tried to de-escalate the situation and he was nothing but rude, ill-mannered and unprofessional. I would never trust this shop with my car and I truly believe he was trying to take advantage and make a fast one. I immediately got my car towed from his shop and took a loss on the tow to his shop, but it ended up being the best decision I made. Turns out the issue with my car is very minor and will cost me less than $500 including the diagnostic fee. If I would have went to Alton’s Automotive that’s how much I would have paid for the diagnostic alone. All in all, I’m very grateful that Lou treated me this way because it opened my eyes and made me realize that I would never want him to work on a vehicle of mine.

Great experience and great service. They put exhaust system on my Silverado and did the work awesome and timely. I will definitely be a return customer.

It is now ABET/Alton with Lawrence Ulibarri as the owner/operator. Nice and friendly staff. 4x4s and off roaders welcome here. Custom exhausts, tire mounting, and lifts plus the routine maintenance stuff and alignments.

Nice people. Fast professional service.

Helpful and friendly 😁

Highly recommended

They are the real thing