Couldnt figure out the right motorcycle for my wife. Factory Powersports helped us solve it within minutes. Great place to buy.

Best dealer in the area! Purchased a New R1 from these guys and the whole experience was Amazing. Great people and very helpful from start to finish.

Jose and others at Factory Powersports were very helpful and friendly. Everyone seemed genuinely interested in having my business.Thank you!Ed

Had a great experience buying a new 2020 Yamaha MT09. Dan was very helpful making the deal and Jon was helpful with questions multiple times before I made the purchase. Very pleased with the outcome and loving my new bike. I have had good experiences with both parts and service too. Everyone seems genuinely excited for me having the new bike. So far everyone has been both knowledgeable and helpful. I would definitely recommend doing business here.

I find my self waiting on the phone way to long, then I try to call back in a couple minutes and same thing. Also service there is a SCAM! They quoted me 3 hours for a simple carb clean on a crf 150. When I mentioned that they only charged me 2 hours before which was still a lot of time in my opinion, he later said oh ok well charge you for only 2 hours rather than 3. I brought my bike already taken apart with the carb accessible for there job, thats a lot of time for simple carb work.

Great inventory. Tons of bikes and great. Staff was beyond helpful. Went in to look at jackets ended up buying much more because the guys in there were so knowledgeable.Will definitely be going back.

Great shop, very knowledgeable about their products, well managed, and their work is quality. I’ve bought two bikes and an ATV from them and I’ve been extremely happy with each purchase. Probably going back to grab this CRF 450L !

Traveling long distance and needed front tire and brakes ASAP. They had the tire at a good price and got me in and out.

First time there yesterday, great experience, clean store, huge selection, and knowledgeable staff. Looked like everyone at work that day, liked the job. I would definitely go back again.

Just had a great experience with the customer service at Factory Powersports. There was some confusing and missing information for an insurance quote but after talking with Curtis he treated us right and fairly. He said his goal is to be honest and provide excellent customer service and that is exactly what he did. Customer service is not always the best and many companies are just looking to make a dollar. Curtis proved that Factory Powersports is about customer satisfaction, honesty and integrity. I am grateful and appreciative and would recommend any of my friends to buy from them. (Many already have) Thank you for human kindness and understanding.

Bought my first bike from Dan. Great guy, great customer service!! Had to take it back to get a lowering kit put 9n it and even the service department was nice and very knowledgeable! We went back because my bf had his eye on a Ducati and Dan helped is with that too! Over all GREAT place to buy a bike and EVERYONE there is exceptionally nice! Definitely go see Dan if youre looking to purchase a bike!!!!

Staff is friendly & knowledgeable, takes good care of their customers.

These guys are always friendly professional and do their best. Love going here with my son looking at all the motorcycles and just wishing we could have anyone we wanted to ride.

The service was excellent, I had never ridden a street bike before I walked in and Dan talked me through the whole process of getting my license, overall everyone there is super nice and helpful( unlike K&B in Petaluma).

Everyone should come here when thinking about purchasing a new on/ off-road bike. Everyone is extremely professional and kind. I bought my first Dual Sport from Dan Harris and I am so thankful that I did! I have never felt more taken care of, it was all so new to me and he took his time to explain everything I had concerns about. Not once, did I feel overwhelmed while making this transaction. I have nothing but great things to say about him and everyone working there. Having genuine employees like Wes and Juan make a huge difference while shopping here, I have gotten to be known on a first name basis there! They are always ready to answer any questions you may have and never make you feel like a burden when you ask a million questions (I am still fairly new to the Moto world so I definitely have asked a million questions) The service department is great there also, they are so accommodating and understanding of what you want taken care of. To sum it all up, if you were to go else where with your business based off of any bad reviews left on here.. you would be making a big mistake.

I brought my 2000 Honda Goldwing GL1500 SE in for service and Jessie did his usual awesome job. Service is done on time and within budget. Factory Powersports is the only shop I will bring my Goldwing to for service since Wing Nut left the state 3 years ago.Additionally, Mitch is awesome in how he supports Ride for Kids and the Pediatric Brain Tumor Foundation with donations for raffle prizes and promoting our yearly police-escorted fundraising motorcycle ride every year.

This place is great! I brought my bike to them for two separate repairs and the second repair was even completed the same day. The manager of the store and the manager of the service department are both very helpful. I even ordered a part from the parts department and before it came in to the store I had moved about 2 hours away. The guys at Factory Powersports were kind enough to ship my part to my new house over a hundred miles away. They are very helpful when it comes to finding the right gear too! I wish I hadnt moved because they are the place to go!

FPS scored me the elusive Tenere 700!

Im purchasing a 4010 Kawasaki Mule--I shopped around and found John in sales was the most helpful, honest, and ready to assist my every need. I highly recommend Factory Powersports in Santa Rosa for your next purchase.

My boyfriend bought a KTM 2020 from here, and everyone there was so nice and helpful! The whole experience was one of the best I’ve had in a dealership. While loading the bike onto a hitch carrier we were having some technical difficulties and two attendants came over and gave us a hand. They were really nice and helpful! Over all 10/10 would recommend.

Tristian, Service Manager. Jose, service department and Juan, parts. Were all professional, knowledgeable and courteous when assisting me with upgrades for my 2017 GSXR600. The routine service was performed, explained and billed at a competitive rate. I will be returning for future work and sending family, friends and other recreational enthusiasts to Factory Powersports. Thanks again!

Factory Powersports took car of me with my Rebel 500, Helmet, Vest, Jacket and everyone is generally in a great mood. Love this place and Im hooked

No used inventory and understocked with new bikes. Like most dealerships.

Nice dealership they have alot of bikes

Very helpful people there

AT FACTORY POWER SPORTS THIS PLACE WAS VERY PROFESSIONAL, FRIENDLY AND PROMPT WITH MY ESTIMATE AND THE COMPLETION OF SERVICE WAS VERY QUICK WITH GOOD PRICING ON ALL ASPECTS OF THE SERVICE AND PARTS, I HIGHLY RECOMMEND THIS SHOP, JOSE AND TRISTAN WERE VERY HONEST AND KNOWLEDGEABLE ON THE COMPLETE SERVICE,

My wife and I went in looking to purchase a motorcycle. We had been looking over several and were curious to come in to see up close. Since we walked into the store to browse we couldnt find anyone to help. We thought we say a couple of employees but they quickly disappeared. We hung around for over 30 .mins, waiting to see if wed get help, then moved on and will give our business to someone else. Id not feel comfortable having any equipment serviced here if that is how they treat potential customers.

Not helpful, no selection, and not easy to find the entrance.

Super friendly and professional service.

Nice clean store. They have a nice variety of motorcycles, SXS, MX and Off-road. Friendly staff, the parts counter Guy is super helpful and cool too. The parking lot is a nightmare (be prepared to park somewhere off site if you have a trailer thats over 10 feet.

SEE THE BRAND NEW NINJA 400 IT WAS NOT PURCHASED FROM Factory powersports.

Got new tires for the V-Strom today, all was great! Jose and Tristan in service are really great to work with. I highly recommend this business. Thank you!

Didnt notice a change in service from predecessor (NBAY motorsports), actually may have improved.

Its almost as if they dont want to be bothered by customers. Rude, inattentive and dont listen very well. Ordered the wrong parts for my motorcycle and tried to tell me they were OEM parts for that year instead of double checking and treating me with some respect. Went to another dealer and had absolutely no problem getting the RIGHT parts for the bike.

Make sure you match part for part. Tend to have wrong numbers!

By far THE BEST buying experience I’ve ever had with any vehicle. I had been searching around for weeks and most of the dealers I had come across prior to FP were not as honest as I had hoped. When I reached out to Factory Powersports, it was the complete opposite. I had called John over the phone and within minutes, had come to an agreement with a price that beat the competitors by a long shot to say the least. When I got there, I was even more blown away by how friendly and accommodating all of the staff were. I actually finished my deal with the manager Bryan who is hands down the nicest guy on the planet. He was so patient and went out of his way to make sure I got the deal I wanted. The staff really look out for the customers at this place and make sure you are happy with your purchase. Most importantly, they are very honest. I got everything I had asked for and more so! I am beyond passionate about this place... was definitely worth the three hour trip!

Tristan in parts is a very helpful staff getting parts for my older DRZ400. I look forward to more business with them. Great new location

Very disappointed with staff, Im looking for another motorcycle.I looked at the great selection they have, unfortunately it seemed like there was no one intrested in asking me why I was in the shop sitting on their inventory and wandering around the premises. Im taking my money elsewhere.

This place is awesome and the guys who work here are very professional and very nice. I love this place! I am an loyal customer.

Ive been in here to browse several times and once to buy. No one has EVER approached me. I didnt buy. I ride up on a motorcycle, I browse the bikes while carrying my helmet. If Im not a motorcyclist worth talking to about the bikes there for sale, then who is?Three stars instead of fewer because the parts department is competent and helpful.

I bring my 2006 Suzuki V Strom to these guys to fix it whenever anything goes wrong and they are real 1st rate company. The crew there works hard, the management is top notch and the owners as honest as can be. Id recommend these guys anyone. I wont go anywhere else!

Staff does everything they can do to help get what you need as soon as they can. Friendly willing staff that are a pleasure to deal with. I recommend this store to all my riding friends.

The sales staff here is amazing. Truly pressure free and can make any deal work if your flexible. This is a staff who is passionate about what they do, and you can tell. Thanks again, for my second motorcycle purchase- I won’t buy anywhere else!

Great Customer service 👍

Cool people and they even helped me get what I need even though it was sitting on the shelf for me to get myself. Hard to find motivated, and customer service orientated staff in stores these days.

Definitely the place to go.. The guys here know what they are talking about and I respect them because they are very real. I felt no pressure, just learned alot, had some good laughs and got the bike I wanted. They were a big help and made the process smooth. This company and the gentlemen who run it do a tremendous job. I will always take my bike into their shop.

I drove an hour north of SF to find my FZ07. The sales and financing staff was super friendly and helped me choose the right helmet and gear. They made the whole process go super smoothly. What also prompted me to write this review are their awesome service people. I purchased the Yamaha prepaid service, and was a bit bummed Id have to drive to Santa Rosa each time... its now become a pleasure to come up here to have my bike serviced. Ashton + team go above and beyond to make it a super pleasurable experience. Theyre super passionate about motorcycles and are amazing positive human beings. While I was waiting for my service to be done, Eric drove me downtown so I could grab a bite and beer and offered to pick me up again when the bike is ready. Ashton helped install my frame sliders and hooked me up with a brand new K&N filter. I leave with a smile each time. Thanks guys !

Thank you Santa Rosa Powersports! I bought a brand new bike in December of 2012 and I couldnt be happier. Thank you to Brian for giving me a good line on a insurance broker, save me a bunch of money. Very knowledgeable and friendly staff. Would I purchase another bike from them and recommend them to my friends? Hell yeah

These guys are great. They go above and beyond to help me every time I go. And are always helping me find the best deal and not just trying to sell me the most expensive item. Went in to change my tires on a newly purchased used bike and the guy fixed a bunch of little things on my bike that I wasnt even there for, for free. Just went in right now for a new chain. Needed a 112 link chain so they took some links off a 120 for me, and even stayed five minutes after closing to do it. Great guys here.

Was on a big trip from Alaska and spoke with Ashton about coming in there for some work needed. They replaced the fork seals, changed the oil and filter, and replaced chain and sprockets. Gave me a good deal and charged me fairly. They were also very friendly and professional and I was able to continue my journey. Hope to go see them again.

Zero service. Wasnt busy but after half hour couldnt find a sales person. Will go to Petaluma or Marin and see if my money spends there.

Lots of motorcycles and off-road vehicles I wasnt there very long but it looks nice and clean and lots of staff

Where are the sportbikes ?? There was one in the store

Bought from Factory P.S. yesterday. Great customer experience from start to finish. Thank you to Jon and the entire shop for taking care of me. I would recommend giving this shop your business.

Love these guys. Ive bought 3 or 4 bikes with them and their staff have always been friendly and helpful. Ive always gotten a fair deal and theyve always been willing to work with me!

Purchased a 2014 Yamaha Raptor 700r through these guys after another place in Petaluma couldnt find a bike for me after 3 weeks. They were super cool to me and my family when purchasing it, and weve continually gone back for parts and accessories. Theyve always been nothing but awesome to us, and well continue to come back anytime we need something.

I was a serious buyer who had a pretty healthy budget. It was down to a sport touring bike or a naked which could be pushed into touring duties. The sales staff was pretty disinterested in helping me find the right match, instead seeming to just wanting me to chose and purchase. Getting a test ride was like pulling teeth. It got to the point where I was allowed to test ride one after feeling bad about it, and guilted into only putting no more than 2 miles on thing and barely warming it up. For the second bike, the salesman was more than happy for me to ride a clapped out 40,000 mile example of the previous generation rather than making a used bike out of the new model. Instead of spending my money here, I went and bought a $17,000 BMW that I was allowed to test drive, and bought about $3,000 in accessories. Thanks for making it an easy choice for me Factory Powersports. I probably would have walked away with an FJR1300 if the sales staff gave a damn about getting me on the right bike to begin with.I would give them 2 stars for their level of DILLIGAF, but they get an extra star for having a bunch of manufacturers under one roof with lots of options on the showroom. This is a good place to look for your next sport bike, just dont expect anyone to actually care to help you find the right bike, and dont expect any sort of a test ride.

Excellent service and way better people working there! The new owner is very nice, gotta say its a huge difference from the way it was! Thank you factory power sports

I have bought two bikes here over the past 6 years. One in 2008 then traded it in for another, bigger one in 2010. Had a good enough experience that I sent our self adopted daughter there when she was looking to upgrade. Parts and sales depts have always been great for me. Havent had much experience with the service dept as I do most my own servicing. I wouldnt hesitate to go here first when Im ready for another bike. In say about two more years. :-)

Great customer service and the process couldnt have been more easier, thank you so much to the crew there.

If you need something done with your bike, whether you got it here or somewhere else, Mitch and his team will get it done. They are genuine people with a lot of heart and work ethic for their customers. This is my one stop shop, go to, all round grocery outlet for my motorcycle needs, period.

Where my next bike is coming from

Bought my first bike from here. Great experience, staff was friendly and very helpful with getting me set up with some gear also. Didnt take long at all to have everything ready and take the bike home that day. Ill be going there soon for my first service, and will continue as long as Im in the area. Id recommend this place to anyone looking to purchase a bike, you wont be disappointed.

Great customer service. This is where I get my bike serviced, and where 3 of my friends purchased bikes and have them serviced. Best motorcycle shop Ive been to

I cant tell you how great my experience was with Santa Rosa Powersports. Chad made it so easy. I called these guys at noon and I was riding my new quad the same day, delivered to Napa!! All staff were very knowledgeable and professional.These guys are pros. Thank you Santa Rosa Powersports!

Great inventory, and sales department. I just wish the service department were as good. Mechanically sounds but sloppy with details

Dont have alot of inventory

Worked with Jon to purchase my pwc. He was upfront and did not try any shady deals like Eastbay Motorsports. I was able to complete the majority of the paperwork online. However, when I arrived it did take a long time to actually leave with pwc because they had a lot of customers and just moved into this new facility. Despite the wait Jon and his team made it happen.

I purchased my Yamaha FZ6R back in 2013 and have had nothing but great service from Santa Rosa Powersports. Ive gone back for accessories and parts. They have always helped me with ordering the right parts for my bike. Great customer service!

Knowledgeable parts guys

Great experience - We live in Rocklin and saw a used Yamaha XT250 on the web that fit exactly what we were looking for - Phoned Jon to check it was still for sale - drove down there straight away - Got a very friendly greeting from all the staff I met in Parts and Service - we entered through the rear so saw the workshop, Parts Dept.and showroom - (very favorable impression of all) A member of staff from Parts greeted us and walked us to Jons office - Jon was very pleasant and straightforward - answered all my questions honestly and directly. He was very conscientious in demonstrating the bike and explaining the entire paperwork process. The bike was very thoroughly prepared, Jon gave us a very detailed inspection report (nice touch) and I rode it the 120 miles straight back to Rocklin - no problems, the bike runs like a champ. My wife and I are very happy with all aspects of this transaction and will be very happy to buy there again.

Great place to check out the bikes. And the people they are very helpful.

I bought my 2015 bolt about a month ago and have nothing but good things to say about my experience so far. It had an upgraded seat which I asked to switch it out for a front fairing, they did at no charge and installed it about a week later.

Unfortunately, I experienced a situation similar to Dan Thompson. Santa Rosa was a drive for me as well, though more like 100 miles roundtrip. I called ahead and was told that the bike I was looking at was in good condition. When I got there, I found that the fuel line was cracked (leaking fuel all over the engine), the master cylinder brake reservoir was leaking, and the chain was loose.I can do work myself so thats what I did, but what about people who are less handy? Fuel leaking all over a hot engine? The brakes soon (about a week later) losing pressure? The drive chain possibly coming off? What was even better was when they tried charging me 200-odd dollars for the work they did giving it a safety inspection. Biggest joke Ive ever heard and I told them that.If you know what youre doing, come skeptical and wary... maybe youll find a decent value. But if you dont, these guys will let you ride off with a blatant fire hazard, brakes that will soon fail, and a slipping chain. WIth a smile on their faces and your $200 in their hand.

I want to thank Brian for helping me out with a special situation. He came through for me big time. Thanks again!

I was in a huge bind yesterday and they saved my day. Amazingly helpful people to work with. Special thanks to Brian.

Great Yamaha and Suzuki dealer. Knowledge and friendly staff.

I knew what I wanted going in. Im used to sales people doing the uh-huh, uh-huh thing when I say Ive done my research (I ALWAYS do my research), then telling me what I REALLY want. Imagine, then, my amazement when the response was simple acceptance. Nobody tried to sell me anything. There were a few suggestions, but when I said no, thank you, the suggestions were forgotten and we moved on. These people bent reality itself to get my bike to me in a timely fashion, and were genuinely friendly the whole time. They didnt even laugh at my stupid questions. There is no reason to go anywhere else.

Great showroom and great shop filled with genuine, honest, friendly people.

Sure its not the biggest store, but they always have what I need or order it for me. the staff is always friendly and I wont go anywhere else!

Shebang

I had a really good customer service experience.

Brian was very helpful! Will definitely recommend!

Nice customer service, new owner and price is good

They are friendly

Always a good experience going to this place very helpful

I first wrote this review in anger as I drove the long, 100 mile, drive back home. Ive had some time to cool off and wanted to leave some more level headed feedback.Chad (Im sorry, but I have to use your name because the experience was so bad I feel the need to warn others) and I briefly talked on the phone about a used CBR they were selling and I explained that I was coming from 100 miles away so we agreed on a small discount to help sweeten the deal. I was all ready to buy it, helmet in hand... So I go to look at the bike, which I saw pictures of online and, to my surprise, the bike had been dropped on the side which was NOT in the photographs.There was no mention of the damage on craigslist, or on their site. No mention of the damage on the phone. I was misled and tricked into driving 200 miles round trip. He offered to take off another 100, for what was easily 1500 in damages.What kind of human being do you have to be to think this behavior is ok? Not one I would ever give a penny to nor one I would ever want to do business with.

I had a great buying experience with getting a DL650 while on the promo through Suzuki. I happened to get there the next to the last day of the 0% down, 0% interest for 48 months--Mike made it a smooth and easy transaction--no hassles, the bike was delivered as promised from another one of their locations. The shop was sent the wrong hardware (twice) to mount the hardcases to their mounts--even though it was frustrating, it wasnt the fault of SRPS and they did everything they could to make it right. I appreciated the service department going over the features too of this bike, along with recommendations for better enjoyment of the bike overall.

Hay guys how is it going ?My experience at Santa Rosa PowerSports was the best ! We went down to Monterey Bay for three days on a short vacation. Cynthia,my fiancee had a Yamaha 250 v Star And I had a Yamaha 650 v Star. We had been talking to Chad and Brian over the phone about trading in the 250 for a bigger bike for Cynthia. The 250 was a good bike for her because she was a beginner. But the trip down there ended up being a hard experience for her because the bike was to small for such a long ride. On our way down we stopped off at Santa Rosa PowerSports and talked to the guys about trading in and getting a bigger bike for her. They where very helpful in the trade in and keeping in touch every day that we where down there. Things just where not working out on my part as far as knowing what I wanted and having the right funds for the time. We where on our way back home and Chad had called and said that they would keep looking and keep us informed. We decided to stop by on our way back home and see them. Chad then asked is there anything wrong with the 950 v Star. At the time I wanted an 1100 or 1300 v Star and my money just wasnt right at that time. He showed me pictures of the 950 and right away after seeing this bike I knew what I wanted. Cynthia got my 650 and I got the 950 4 days after returning home from our trip. Now we are ready for the Highway and longer trips to anywhere! These guys are GREAT! Chad, Brian, and Mike are the BEST! I will be going to them in the future for all my two wheel (or four) needs. THANK YOU GUYS for making our experience PERFECT!!Louis and Cynthia (Eureka, CA.)

Always feel cheated. Feels like I am getting sold unnecessary service. Sloppy work too. Windshield got stained in their shop.

I know I have no information on my profile. I only joined Google+ for the sole purpose of writing a review about Santa Rosa Powersports. I went in on Saturday, June 2nd. I saw online that they had the exact bike I was looking for : a 2008 Honda CBR 600 RR. I called up Chad and told him I wanted that bike but I wouldnt be able to make it up to Santa Rosa for a few hours. He said no problem and said he was going to put a sold sign on the bike for me. I drove up and the bike looked even more spectacular than the photos I saw of it online. And it sounded HEAVENLY. I was immediately in love with the bike.Chad sold me that bike in 10 minutes. While waiting for the transaction to be completed, my husband (who had just a Yamaha R1 from a private seller earlier in the day) needed some gear. They gave him a discount on all the items he needed because I had purchase a bike that day.Aside from the quickness of the sale and discounts given to my husband, I really liked the attitude of all the people that work at SRP. Being a female in a male dominated sport/activity, you usually get a lot of sarcasm and condescending attitudes. But not these guys. They took me as seriously as anyone else.The ride home was flawless (except for all the morons on the road that never look for us). The bike has absolutely no issues. I took it to another bike shop to get it inspected just to make sure. I am really happy with my purchase and my husband and I are having a wonderful time riding our bikes together.Oh I forgot one thing...I left my very expensive and most favorite sunglasses in the entire world at the dealership in my excitement to get on my new bike. I called Chad and he offered to mail them to me for free. I got them next day packaged correctly and in perfect condition.Thanks, Chad and thanks Santa Rosa Powersports.

Awesome, super helful staff!! Great experience.

It was my go to shop, I had originally purchased a 2015 R6 after an accident last year I was coming back to purchase a new bike 2018 MT09 after coming in the store and telling them I had already been approved by my credit union and that I wanted a black MT09 which they did not have in stock they told me they would get one for me from yamahas wearhouse, so I left my phone and name twice, called a couple of times and after waiting for a month I decided to go somewhere else where it felt that my business matter.

Worst buying experience of my life! They sold me a used Harley and convinced me that their mechanics were experts. 2 months later the bike broke down and SRPS wouldnt help me. They told me to go to their competitors at VeeTwin down the road to get my bike fixed (even though it had only been 60 days since I purchased the bike). $1000 later I finally got my bike back. It was a problem that had been there before I purchased the bike.Its now 4 months later and the bike is broken down again and just sits in my garage. I received a Registration Renewal from the DMV where I had to pay fees that SRPS was supposed to have paid. Additionally, its now 6 months later and I still have not received my license plate. When I called in to SRPS, the manager said, well, theres nothing we can do now since you already paid the registration. Thats crazy.I WOULD AVOID BUYING A MOTORCYCLE OR ANYTHING FROM THESE LIARS AND THEIFS.

Worst experience my family has had in over 40 years of riding quads/bikes. When we first called, we were told by the Service Manager to bring down our ATV for a dignostic. When we arrived he said he had nothing scheduled and he couldnt get to it for weeks (SAME GUY WHO TOLD ME TO COME DOWN!). After nearly a month, I get a call telling me that it needed nearly $1000 of dollars in work. I was frustrated that it took almost a month to come to this conclusion. When I picked up the quad to trake elsewhere, the SAME rude Service Manager tried to mark up my pre-agreed estimate by over $150! His attitude was horrible and he tried to make me feel as if I did something wrong by bringing in the quad in the first place. I had been reffered to Santa Rosa Powersports by my cousins who purchased their quads there last summer. Based on my service experience, I would never do ANY businesss with this dealership!!

I sold my motorcycle here, and within a few weeks bought another one here. I’ve had these guys service my bike, and they are above and beyond any other mechanics I’ve been to so far

Only place that has a clutch cable for my DRZ for miles around. Saved me while traveling.

The always take care of me

Foolproof r ax colloidal

You guys are cool