Im super happy with my home phone and internet serviced by Xfinity. The rep who came to install the service was wonderful. The set up of new accounts in the store was easy. The service is smooth, strong and stable.

Great workers, nice place. Management, needs to do something about wait times (especially the system the used), because it consistently takes hours to get in and through. The system these poor people are using wont allow them to do their job very well, and thats not their fault.

Service is good wait time we were told 30min but end up more than one hour.

Dropping off equip, very organized and efficient returns and check in. Only 1 way into center.

Absolutely awful place first of all they change their hours they dont even open until 11:00 before they used to open at 8:00 I went back three different times the place was completely full to where there is no parking then I get in there and try to pay my bill and all of a sudden theres unexpected extra fees that shouldnt even be on there so I had to go back to my house get more money come back to Comcast before they shut my bill off then I try to get someone to look into my account no one can get to my account they said waiting time is 2 hours so then I decide to call customer service they would not connect me to a agent they kept telling me to go through text and Im just so fed up with this service. Ive only had them for a month and if their service is this bad it is so not worth having Im really looking forward into probably changing services this is unbelievable not to mention Xfinity has crashed multiple times the past two weeks. Get yourself together! Xfinity you make so much money off of us Im sure you can build one or two more or even possibly three Xfinity stores in Santa Rosa area

Great customer service. I was in and out in 20min. I forgot my wallet, they called me right away and stayed open after hours on a Sunday. Highly recommend visiting them for an awesome experience with Xfinity

Was packed, but they were friendly and efficient

Went in for internet service, made appointment online before hand. Arrived early and only a short wait before we were helped. The person who helped us was knowledgeable and patient with all our questions. We left having agreed to start service. Only issue that prevents a 5 star review is all the business took place standing at the counter. We were there for just over an hour and that was too long without a chance to sit for me. One other minor inconvenience is there are no restrooms for customers so make your pit stop before you come in.

The worst expierance ever they tell you that you are 3rd in the cue to be helped howevere if you make an appointment online you come before an 85 year old lady waiting over an hour and they walk right in and get helped over her. I waited over an hour myself at one point there were 2 pepople in the store after me left and the employees walked out back and came back 30mins later. Great way to conduct business. Also they do not have a cue board to show next person in line so you have to keep asking if anyone made an appointment ahead of you. If your going to do this at leaste let me know how many more people have made an appointment so i dont have to keep asking. Worst servicd

Comcast has absolutely the worst customer service of any business I have ever encountered. I tried really really hard to stay a Comcast customer and they absolutely failed to keep me subscribed. Now they keep trying to bill me for services after the contract is canceled.

Made an appointment and still waited over 45 minutes, while watching the staff deplete from 6 to 2 with a room full of waiting customers.The only consistent thing about comcast is they always disappoint

I recently switched from DISH back to Xfinity. I had afew questions and didnt want to wait ON HOLD forever an a day. So I went to the Xfinity store, getting there before they opened. The line was at least 100 people in line. So I went back home and waited for the Technician to show up afew days later. BTW, there is no comparison between DISH and Xfinity. Xfinity beats DISH hands down.

Great customer service I wish I remembered the guy who helped us. He was very knowledgeable and polite

Wow! I made an appointment and when I got there I got to see a person right away. They took care of my issue with new replacement equipment and I was on my way. Kudos to Xfinity - Excellent service.

Friendly, helpful staff, comfortable environment. I got to talk to the manager very nice and knowledgeable.

I just went here to drop off a box. Have them change a code for my mother-in-laws new box they gave me the wrong box it did not accept the HDMI had to go back and get another box with the HDMI port. But very friendly people work there they try their best.

Horrible customer service. no effort at all to help the customer with something simple.

Not sure why everyone customer must sit on couch and WAIT for an agent whether you want to buy a single item or pay bills and get service. It took an hour for me to buy a phone case because of their set up.!!! I think they need agents for bills etc., And another dedicated to item sales!!!!🤔🤔

Staff was very professional. The place follows CDC guidelines, staff wore masks and enforced 6 feet distance. The greeter was efficient and helped me very quickly.

Set up my new package drive 40 miles to return modem got billed for the old expensive package. Spent half hour on chat trying to resolve issue spent half the time trying to get the person to stop uosaling me. Nothing resolved still getting billed wrong directly out of my account. Comcast WORST customer service ever.

Seemed very organized. Much more staff with specific jobs so it went very smoothly.

The line takes forever. Like seriously hours... with a desperate need of shade. Dont bring your dog. But the workers are great and super nice. The service is good and affordable.

Super friendly and knowledgeable staff

Today we had my daughters birthday party here and I can just tell you that it was perfect the host was amazing and it is just easy and very fun for all kids ages

I was taken care of by the sweetest lady.

You can not call this place. You will have to drive to it to talk to a person. The automated voice is useless except for the singular problem of “why internet no working?”. Customer service joke. And overpriced on top of it. Can’t blame the employees though...

Not sure the purpose of an appointment here. Made an appointment but still waiting 30min after appt time

Got great service help me with my account saved me money and I didnt have to wait very long at all

My modems failed and they in store took care of me fast and I was so happy thank you all

Conveniently located with a pay machine and very quick knowledgeable staff!! Xfinity must never go away, keep aBrick and mortar around because the chat bots and customer service on the call center are dysfunctional!

Horrible customer service. Unwilling to work with customers and very rude staff

Waited outside for 45 min; That was ok with me but the workers...... Not very good at their job. The phone operators are amazing and fast! Hopefully At&t works out for me. I just dont recommend the Santa Rosa store. Sorry for my bad review.

Waited outside wayyy too long for equipment and the instillation people still had to come out but the guy who came out was awesome he was super on time and fast and efficient.

Way too busy so I left b4 getting help

Just dropped off equipment. As painless as possible.

Horrible service. Terrible wait times. Calling takes hours. This entire company literally just has the worst customer service experience Ive ever experienced.

1. There is no direct phone number for this store!2. There is no way to cancel an appointment, since there is no phone number for this store, not a way to do it online.3. Despite the Xfinity equipment return web page that says the store will give a receipt, they refused to give me any receipt when returning the equipment. Rushed and rude is how the service is best described.For equipment returns, its better to use UPS; at least you get a tracking number.

This Place is painfully slow, be prepared to be here for the duration.

Had to wait way to long outside and the associate did not give me the correct information. Had to have a technician come out to do the associates job.

Was told the wait was 30 minutes. Waited 90 minutes to be handed 1 piece of equipment. This place is trash.

Nice place to get equipment

I was very happy with my experience

Employee was very helpful and informed.

The outside wait help was poor, was asking me why i was there the door said i was returning equipment and to talk about account and wanted to know what specifically in front of other people in line i walked closer because it is difficult to talk with a mask on but shout loud enough for him to hear me. And besides its not everyones business why i am there specifically. At the counter he was efficient and fast but not friendly either. I realize things are tough since C19 but attitude can make or break us

Very helpful staff

Horrible. No customer service at all!

Customer service Excellent!

Everyone is very helpful and nice in the store but if you go in without an appointment be ready to wait a while I definitely recommend making appointment before you go in

Very helpful. Left satisfied

My visit to xfinity was in and out I was surprised of how good the service was 👍👍👌👌👌😇😇😃😃😄

Made an appointment and was taken into the store early. Was out and completely satisfied by the service and expertise of the staff.

Good service and well equipped store. Be prepared to wait outside until a service rep is available.

Need more customer service help. People need to be able to have a live person to help you with your needs!.

The price for service is affordable. The wait can be a bit but they have a good system to accommodate everyone in a orderly fashion.Dont know why I couldnt buy insurance for my phone? They do have all types of phone and pricing

Long wait in line (anyone opening a new account was ushered to the front of the line, the rest of the line moved at 1 person per 25 minutes, timed on my phone). Poor organization: Staff came out regularly to write down names and check why people were in line, but each time a different employee came out, we were all asked the same questions over again; there seemed to be no communication between employees. Poor service: Several impatient remarks when I tried to verify details on my account, even though I asked because the employee had misstated information about my account. Poor humanity: While I was in the store, a gentleman came in stating that someone in line had fallen down. Employees requested he leave the store, and made comments to each other once he left about how they didnt care what happened outside the doors.Will be investigating Sonic as an alternative to Xfinity. Have already called Sonic to make inquiries, and the first call was promising.

Get an appointment. With that it only took 20 minutes to return my equipment. During that time only one person out of eight in the non-appointment line was taken care of.

In the past two years have gone to the store three times each time I received excellent service. The last time the associate worked diligently to resolve my problem but soon realized that his system couldn’t help me gave me the number to IT I called them and they were extremely helpful kind and courteous

Crazy busy but has convenient equipment drop off. 👍👍

Good service for a busy day and COVID restrictions

Excessive lines! Waited an 1hr and 40 minutes. I was in the store for 10 mins. I was ready before I got there and they still made me wait. They could do a lot better. Disappointed on the amount of time it took

Second trip. Equipment still inadequate. Maybe a 3rd time would be the charm.

40 min wait for less then a minute. Covid protocols are a joke. I was about to just take the loss on the equiptment it was so bad.

We have been a customer since the early 90’s. We have always been current with our bill. For the last 8-10 years we have paid electronically From our bank to Comcast, San Ramon, to an account number that an installer gave us when we upgraded in 2007. Apparently that was the wrong account number or the account number changed, but they have always processed our payment until last month. I have call at least 6 times to trace our payment which our bank has verified was paid and cashed by Comcast. Today the operator said I had to go to a store to show proof of payment. Who ever was at the door wouldn’t even listen to what I had to say. My next step is to cancel service and go with another company, if someone from Comcast doesn’t step up and help me contact someone from accounting.

Customer service could be better

Store abides by covid protocol. Great customer service by employees.

The line I had to wait in outside in 100 degree weather just to drop off equipment for over an hour was ridiculous. A better way has to happen. I respect social distancing but that was very uncomfortable. Once inside and being helped was quick.

Waiting only 7 minutes outside, people go in one person in the time, everybody very nice all service people has gloves all very clean

We were helped by Carlos, who did a great job transfering us to Xfinity Mobile.

Very helpful took care of our problem

Quick timely service. Nice workers and clean store

Was for a Sunday 2 PM appt and staff followed excellent Covid 19 mitigation safeguards. Agent was quick and attentive.

Poor service you never get what you need.

Not impressed with the customer service.

I took back a machine for my daughter that needed to be replaced,staff were fast and friendly.

I went in to cancel service it was quick and easy in and out within 20 minutes. They were somewhat busy as well when I got there. It is much easier than sitting on hold for 45 minute

Total scam. Ported my number over from Verizon over 2 weeks ago and still cant receive text messages. Have spent over 20 hours on the phone, drove over and hour each way to go to a store that couldnt even give me a new phone, had my sim card replaced, had a new phone sent to me, opened tech tickets, been lied to again and again and still no texts! Save the hassle and stay with whatever carrier you are with now.

Poor customer service....poor listening skills

Worst comcast office ever. Long lines and apparently nobody working or able to answer simple questions. Starting to look at other internet options.

Waited 45 minutes. The line moved 1 place. There were 4 people in front of me. Went home. Cold and damp.

Amazing customer service, the representative that assisted us was very informative. Thanks for all your help and as a result I will reccomend you to my family and friends.

Impossible to get into. So ridiculous

Very busy store with Covid 19 social distancing.When I actually made it to the front of the line it was only 5 minutes to swap my old equipment for the new and I was on my way. Luckily it wasnt the 100+ degrees it had been the week before.

Theyre doing their best!

Horrible I was missing a piece the lady was very rude when I told her I was technologically challenged. Nothing worked tried to call couldn’t get through 4 hours. It says it’s $37 a month some how even though I wanted the most basic service it was $61 dollars a month never go here it is a rip off

At 11:30 this morning, I picked up the self-install kit for internet that I ordered online last night. The store has a beautiful system for distancing people and directing them around the various stations. Bravo for taking care of our internet connections and our communities health!

They are professional,greet you when you come in let you know someone will be with you and if you leave your keys there the put them in safe until owner claims them. You also might see an old grammar school TH Panther from the late 70s. BITCHIN!!

Danny was amazing. He is so sweet, professional and patient with us oldies! We will always go see him when we go back to xfinity!

Wait times suck, service is good, a far better option than to call the 1-800 number....

I stopped in to see about a new remote because the old one I had stopped working.I was immediately greeted when I walked in, they took my name to put me on line as they had many peopleaheadof me, they asked what I wanted to talk about. I told them, and they said no need to wait, went behind the counter and grabbed 2 new remotes for me.Great service, friendly, everyone had a smile and seemed to be handling the customers well. The facility is very clean and they have a lot of products neatly on display.I rarely need to go to the store for anything, I do everything on line, but if and when I do need to go to the store in the future, I wont be dreading it.*NewFollow @WhatsEatingMoTwitter - IG - YouTube - PodcastReviews and discussions...

Ive gone into Comcast a couple times over the last 5 years and always had a good experience. Its never been a long wait time and the service is always really good. I thought I had a good deal before I got to the store, but the friendly customer service representative there let me know of an even better deal. I dropped off my old equipment and got my new equipment in less than 10 minutes.

Worst experience! Rude employees and still no closer to solving the problem of Xfinity taking 605.00 out of my Moms bank account!

Called them the day before yesterday to see about getting wifi where I lived. The guy said he had to put a ticket in to see if its possible to service where I lived. The dude told me it might take a few minutes or a couple hours at the most to get a call back from them saying if I can or cant get wifi. Still havent heard from the.. wast of time

They were very helpful polite and had an answer to all my many questions

Dan goes the extra mile to figure out the problem helps you out however he can or finds someone who can if he can’t but what the best part is he didn’t give up or make me feel rushed he stood there and went over everything until I understood it yes the wait might be long because of people like me and the fact business is booming but it’s worth it I’d rather leave the store knowing what I’m being charged for and that I have the equipment I need.... don’t bother wasting you breath calling I’ve never had a good experience with customer service on the phone take the time and go see Dan and it will save you hours of disconnected phone calls excessive frustration leading to no where not to mention horrible customer service! THANKS DAN this is the second time you have helped me out!

Dishonest staff. Had come in to cancel cable and just opt for internet only. We had stressed greatly that we only wanted internet and had confirmed with the rep that he understood. After calling to activate my own modem I was told that I had a new phone line they needed to setup as well. After getting things sorted with their customer service line, I came in to return the modem we were renting. I told another staff member of the incident and he said it was my fault for not reading the contract they never gave us. They just told us to sign an electronic pad. Their refusal of accepting fault/shadiness is pretty pathetic.

Cant believe how easy and fast it was.They could probably make the sign in more visible but, it was still very easy.Ive now been twice. Just as easy.

The worst service! They just over charge increasing my bill any time they feel like it. I dont see sport, but Comcast still charging me without caring for my request to cancel sports. I seen a lot of customers canceling Comcast services.

They were renovating the store so only part of the store was in shape to serve customers.The staff f was nice. And was able to help us out.

Great place to start if you need help with sign up for Comcast great programs likable people. Very helpful.✌️

They dont rip you off like the other companies.