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Harbor Freight Tools
1201 Piner Rd #300, Santa Rosa, CA 95403, United States
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Harbor Freight Tools
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jo
Review №1

Savion gave me the professional courtesy that should exist in every customer service interaction with a consumer. I was so impressed by the experience I had with him during my transaction, I knew I had to leave a review. Right away he greeted me sincerely and listened to my concerns & long winded story. He patiently heard me out, then immediately conveyed to me he understood the issue and had empathy for the inconvenience I incurred and would resolve it right then and there. He corrected an incorrect charge from a previous transaction while helping me make a new purchase. He also went the extra mile (by showing he sincerely cares and was listening to my long story) by making recommendations of items I didnt think about but were necessary for my tasks ahead of me (that I mentioned). All in all, I left with all the things I needed, saving me a trip, but also resolving my incorrect transaction from before all while showing sincere concern & customer service skills. Im glad he was there that day and time I came in. I like Harbor Freight for the great price quality products but now I have a new appreciation for the place. Above and beyond, that dude is quality. I appreciate it. Thank you Savion.

Na
Review №2

Clean and well organized! This was my Grandpas favorite place to go for his tools and things and the coupons, oh boy did he love the coupons! Our family still shops here as they still have good prices for decent made items.

To
Review №3

If you cant afford those nice tools. Come here and buy 2 and still have $ left over!And in 2 days when you break one youll still have 1.

Ma
Review №4

This place always has great deals! The quality of the tools are good, based on the cheap prices. I have been going here for years.

Gr
Review №5

Had a horrible experience here. Purchased 2 hoses...one was defective. Tried to take it back. Andrew the clerk was a total jerk. I recommend avoiding this place. Poor product, poor service and nasty people.

Bi
Review №6

Pretty cool place has a ton of stock, really awesome lay out, everything you need is here, not really a fan of Home Depot this is the place to go for tools and other supplies.

DA
Review №7

Always have liked stoping here. Cheap tools and lots of misc goods too

Jo
Review №8

Harbor freight is the ultimate discount tool and construction related supply store. Most basic equip. Is in stock and warranties keep the quality of the tools acceptable in the short term.

ri
Review №9

Great prices but the quality of the tools is not the greatest And they have been getting pricier And pricier layely.

De
Review №10

I love shopping at Habor Freight, I just bought some tools I really needed to fix some items around my home. Its a great spot to shop if all you need is tools to fix a problem or buy something like safety glasses to protect your eyes. They have a large collection of tools electric and manual to help you fix, cut, sad, or paint whatever you may be working on.

Ga
Review №11

Loved Harbor Freight. Good prices for decent made items. Bought a 17 Hercules tool bag, as well made as a Milwaukee bag for half the price. They sure look the same also. I have both. I bought a few other items that amazon doesnt beat the prices on. Shop around folks, its fun for us tool hounds and will save you more a few bucks.

W
Review №12

Great store. Clean, organized, and well stocked. Staff was helpful and the wait in line was short.

Fr
Review №13

Great tool store. Many specialty tools for almost any job. The employees are very knowledgeable about the inventory and where to find the right tool.

Ji
Review №14

Good layout. Great prices. The checker was a bit stoic and unengaged. He was just happy to be collecting a paycheck. Nothing more nothing less.

Ju
Review №15

Great place for one use tools cause they gave a variety of great deals not necessarily best or or mist sturdy but will get you through a job

Gl
Review №16

Large selection of budget priced tools. Generally well stocked and clean.

Fe
Review №17

Kinda sucks waiting in line for over 45 minutes to purchase a hammer.other than the wait, great customer service

co
Review №18

50/50 on tools lasting but on a budget they are good.

Da
Review №19

Generally good products. Keep in mind you get what you pay for

Fr
Review №20

Harbor freight is cool has some stuff you wont find anywhere else.

Da
Review №21

Great store! Clean and great customer service. Products are what you would expect from Harbor Freight.

Je
Review №22

This place is the best hands down for people watchin... And they have some great deals on tools as well.

Ra
Review №23

This place wonderful, i.e., packed full of very deisarabull items.

Du
Review №24

What can I say? Its Harbor Freight, the king of cheap tools. If you need something thats just good enough, and have a coupon, HF is the best.

ro
Review №25

The best tools and good quality.

Mi
Review №26

I would give you a zero if I could. GOD Bless the one individual who would help me today. Just trying to keep myself safe from the upcoming natural disaster. Your Marxist attitude was appalling. I will be turning you into the County and Federal authorities regarding my ADA.

St
Review №27

Great selection of tools @ good prices!

Te
Review №28

Love it, better prices than other stores where I’ve seen similar products

En
Review №29

Friendly staff, quick service and the store is pretty clean.

Te
Review №30

I went to get a tool and no one said hello, no greetings or asked if I needed help. They also have no handicap access or electric carts for anyone who needs assistance. Their isles are very small, not easily accessable.

Ar
Review №31

Its a Harbor Freight. They are pretty much the same all over. They have some good prices on things you might find elsewhere for a lot more. My only complaint is that more often than not you have to stand in line for ten or 15 minutes to buy or return something. The line was clear to the back of the store today at 2:30. Seems like they need more cashiers or something.

Jo
Review №32

Clean store and great knowledgeable staff, they just seem understaffed at times.

Su
Review №33

Shelves well stocked. As line developer the manager opened other cash registers 👍

Pe
Review №34

I love this place! couldSpend the whole day thret

Pa
Review №35

Large clean store with lots of choices

No
Review №36

What can you say. Best tool store ever.

Na
Review №37

They have a lot of tools amongst other items at good, and sometimes wow low prices, but sometimes cheap isnt just a Low price.

Ka
Review №38

This of course is a discount tool store. They gave tremendous deals and are always very busy. Not all items are a good buy. Research before buying higher priced electrical tools!Paying more somewhere else may be better than some items here.. You know the old saying you get what you pay for.

An
Review №39

Good deals. Remember to bring your coupons, they no longer have them in store .

Ju
Review №40

Got what I needed, folks are helpful.

Ma
Review №41

Love harbor freight

St
Review №42

Extremely helpful employees, yet the line is always long because there is only two checkout stations. I would recommend at least a third... but who am I?

Jo
Review №43

Always have fun looking throughout rhe store some things are cheap for a reason have to watch for that but qualitys going up and prices

Th
Review №44

Great place with all your discount tool needs. Great staff that is always willing to find what youre looking for, even if it means running to the back to check the new shipments.

Ti
Review №45

Better for hardware and tools thay the big bix store and better prices as well. The one knock is the longer lines and checkout wait. Still worth it.

Na
Review №46

Pretty good size store compared to their old location down the street on piner but still small compared to other harbor freight locations. Always seem understaffed even with the checkers fully manned the line is down the center aisle to the back of the store

Da
Review №47

What can 1 say? Its a harbor freight with a decent selection. Alot of riff raff running out of the store with arms full of merchandise but thats every harbor freight ive ever seen

My
Review №48

Best inexpensive tools around, however, the prices are creeping up lately....hopefully the quality is too.

pe
Review №49

Very nice prices

Mi
Review №50

Typical discount tool store. Good selection, some tools are better than others. I think their toolbox quality is better than ever these days.

Cr
Review №51

Its like going to the casino take all your money They try to anyway but its OK you always come out with good stuff too

Br
Review №52

Usually a long line to cash out the weekends are extremely busy during the week is the best time to go

ma
Review №53

Didnt get what I wanted but always a good time.

Li
Review №54

Love this store!! Clean and organized!! Always a long line but they get it doen quickly. Good job!!💖

jo
Review №55

They have what youre looking for usually

Al
Review №56

At Santa Rosa store, theyre selling Atlas yard equipment but have not had the batteries for weeks now. I had to go to the Fairfield store to purchase an Atlas 80v battery.

al
Review №57

Excellent pricing on tools! Same made in China (quality has greatly improved over last 25years) everybody else has at good prices. Make sure you compare ad price/coupon discount with register tape!! Multiple prices on same items! Watch for this! Only buy what is on deep discount. Watch for lower prices after you buy. Get the difference refunded.As a matter of politics I cannot believe the Chinese are not dumping, a practice where goods are sold at less than cost to undercut the U.S. manufacturing economy. You cannot convince me a 3/8 18v driver/drill can be made/shipped/sold with battery & charger for $19.95 at a profit to the maker. The Chinese government is doing this deliberately to get U.S. citizens addicted to cheap goods and create an imbalance in trade. What may not be done by military action may be done by trade. Buy American, support U.S. industry & good paying jobs HERE!!

Ji
Review №58

Nice place.

Ch
Review №59

Awesome deals

De
Review №60

Didnt have my receipt for the items I was returning, and the manager was cool with giving me store credit...

De
Review №61

1st they have everything. 2nd their stuff is moderately priced. 3rd. life time warranty. Whats not to like ?

Ca
Review №62

Great customer service always no question is to ridiculous for them to answer is the way they make feel. Im single parent and grandparent budget extremely knowledgeable about every type of tool at an affordable price that will help complete the job and even multifunctional for future use. Thank you ♥️ Harbour freight.

Le
Review №63

What can I say, they had what I was looking for, for the right price! All the help I needed, when I needed it.

An
Review №64

Best place to get your tools and anything you need I got a steamer and my vac and Da buffer all for 215 bucks what an awesome deal plus they stand behind their product

No
Review №65

Inexpensive and a wide range of tools and supplies

Em
Review №66

We were able to buy slme of the tools and supplies we needed for rebuilding.

La
Review №67

Great experience at harbor freight. They always have what I need and dont need.

Ed
Review №68

Always great...Clerks and products. Highly recommended for prices.

Ch
Review №69

The items I wanted were in stock and the employees as usual were knind and helpful.

La
Review №70

Found a tool that was out of stock elsewhere.

Ta
Review №71

My husband always finds wonderful items.This time we received EXCELLENT service from a clerk named Kyle! He is Deserving of a RAISE!!! He was MOST helpful, certious, and friendly while assisting us in finding the solar trickle charger and the rotary hammer that was not on the floor but WAS in the back stock area (where customers are not allowed).THANK YOU Kyle for the wonderful service and thank you Harbor Freight for employing such a GREAT and helpful person! We look forward to our next visit.

Th
Review №72

If you can get there tools that are first run, they are not bad!

To
Review №73

Good harbor freight store. Clean and good staff.

Ad
Review №74

Great spot to shop for tools and other accessories 👌

Ja
Review №75

It is ok for last minute. Staff are always helpful

Cr
Review №76

I always feel like a kid in the candy shop. And the prices you cant beat them. And the staff is super friendly and helpful

Je
Review №77

Place is cool. Checker was rude.

Ro
Review №78

Always good people, good service and satisfaction with inventory.

Er
Review №79

Didnt buy anything but seemed nice

Pa
Review №80

Great place for great tools at great prices 👍

Ga
Review №81

It helps if you dont have alot of money to spend

Su
Review №82

Still. Always good.

Mi
Review №83

Great prices on well - reviewed tools. Some of the sale items were out of stock, but thats never surprising, and even less surprising now during Covid.

Ca
Review №84

Always a good place to pickup a cheat items.

ma
Review №85

This is the place to get inexpensive tools for a person on a budget and likes to tinker at home,this is also quickly makes transactions. I will keep coming back.

Ka
Review №86

They lots of stuff for a good price but its kinda like shopping at the dollar store because the quality is iffy

Bo
Review №87

Great service and buys!@

Er
Review №88

Staff here are always helpful and friendly

Ki
Review №89

Love this store

Ro
Review №90

Tool line improves all the time...

ke
Review №91

Great place to go to pick up tools for that project

Ed
Review №92

1st I received Great Customer Service from the store manager,and I felt the prices were good .I would Highly Recommend this store

Li
Review №93

Great selection and always great price

Mi
Review №94

Just ok for cheap imported tools

As
Review №95

Good prices of course, but if you want/need assistance, dont go when theyre busy. The quality is about what youd expect for items half the cost of name brands. That means its great for getting started on a budget, emergencies, or items that perform the same no matter the cost. Steel wool or zip ties, for example, dont need to be top of the line quality most of the time. Selection is decent for a place this size, maybe 10 or 12000 square feet. Clean and orderly.

Vi
Review №96

Not too busy. Friendly cashiers and enough floor staff to answer questions. Masks are required. I didnt see any sanitizing going on, but perhaps they did.

Em
Review №97

I shop here frequently and all the employee are always super helpful. Recently I went in to buy a hitch adapter and Tim was super helpful. He made sure that I got the right adapter and pin. I was able to get my bike rack on my SUV later that day and thanks to him.

da
Review №98

Its like a big kids toy store!!!!

Si
Review №99

When is hot like this weekend you dont want to stand there waiting to pay with only one cashier thats not wright when you have like four or five others just walking around running in to each other I wonder if the manager is just sitting in his air-conditioning office not knowing whats going on???? 🤔🤔🤔

Be
Review №100

Good prices for 🔧

Information
82 Photos
100 Comments
4.2 Rating
  • Address:1201 Piner Rd #300, Santa Rosa, CA 95403, United States
  • Site:https://go.harborfreight.com/store/harbor-freight-tools-in-santa-rosa-ca-95403/
  • Phone:+1 707-544-6442
Categories
  • Hardware store
  • Tool store
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:9AM–6PM
  • Sunday:8AM–7PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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