Scott,I saw your response.When I went in to order the bunks I explained exactly what my plan was., i.e., use my cargo trailer to transport my kayaks. Told your rep that I planned to mount 2 crossboards and then mount 4 bunks on them running the length of the trailer. I also told him I needed to mount the bunks upright not flat because the tunnels in the kayak hulls were narrow. Your rep did understand what I was doing. He even went on to say that mounting the bunks upright could be troublesome but he was sure they had the hardware to make my plan work. There was no misunderstanding in what my intentions were.When I picked up the boards and questioned the wrap, yes, your rep did tell me that they could patch in a 2” overlay on each board. I said no and that I would do it myself and then left. About 5 minutes after leaving I went back and asked the rep how much to fully wrap the bunks and he replied “$70 each”. I asked him “each” and he again replied “yes, $70 each.” Then I left.I’m not a trailer bunk expert but all my trailer bunks have been fully carpeted and that’s why I did not ask. On 3 of my trailers the seam is on the side and that’s where the staples are. Makes it very nice to be able to flip bunks when one side is worn out.I ordered 6 (2 7’ and 4 8’) carpeted trailer bunks at a cost of $338.00The bunks are not completely covered with carpet as I thought they would be. That’s how the bunks have been on all my boat trailers. They have about a 2” gap of exposed wood. I asked about this but was told that was normal yet all their trailers outside had full carpet wrap. Now I’ve got more exposed carpet edges fraying and you can’t flip them when the topside wears thin. I did ask about just having them redone with full wrap and was told it would be $70 for each board. That’s about how much I paid for each of them. Why so much??And now 3 of them are starting to look like a banana.I wish I would have made them myself or gone somewhere else.
Ordered 4 leaf springs and parts kit for my trailer about a month ago. Got the hardware but the springs didn’t come in. I called, they were very nice, and explained that they were on a separate shipment.Got the springs a few days later, BUT they were not the size I ordered. The packing list has the right size, but the ones they shipped are not even close.Called again....was told that they would get the right ones out to me right away and call me back to let me know the way forward to return the wrong ones and get the right ones quickly, as I had a trip planned and needed to get this done. No call back.I had also received no emails throughout the whole time. I verified that they had my correct email address, still no email.Called again, was told they were on the way. Now here we are, another 2 weeks later (1 month total) and still no leaf springs...I’ve guess I have to call AGAIN. Apparently no expedited shipping to cover their mistake and my inconvenience.If you want to use your trailer and are expecting to get what you ordered in a timely manner, shop somewhere else. The only reason for the second star is that they were nice every time I called. I am running out of patience.
They always have what Im looking for and they are very helpful
I Ordered a new fender step for my Magic Tilt trailer online, specified the part I needed and it came to me incorrect, one call to trailer Depot and Scott answered not only was I willing to buy the correct part he told me it was on him, I know in these times we are all trying to make money but man did he go above and beyond to make a customer happy. I would recommend Trailer depot to anyone I know that needs parts or even a new trailer. This is a very standup company and you know it when you talk to the people in the store. Thanks again Scott you made a customer for life!!!
Kind, knowledgeable, and professional. Best experience buying a trailer I have ever had. I DO RECOMMEND! You will not be disappointed with them. Thank you!
I bought my first cargo trailer from these guys, the process was easy, the staff knew exactly what to recommend to fit my needs! They did what they said they were going to! I had one issue with the trailer and it was taken care easily and quickly! They were thankful for my business and very pleasant to work with! Scott, Clay, and Molly were absolutely awesome! I’d highly recommend checking these guys out!
I would give more stars if I could. The differentiating factor between this business and any other (as so often) is its human assets. SCOTT & CLAY alone are invaluable when it comes to projecting an image of a business. My experience is that when it comes to parts, the reps are often burned out and not very friendly. I have seen here the absolute best. I am a complete amateur on boating. I simply went and bought an old boat on an old trailer knowing nothing. Of course... got myself into many problems so when I call I know absolutely nothing and try to explain what I need based on non technical observations... yet both Scott and Clay worked with me with such patience and friendliness. Scott and Clay are professionals, they will solve your problem immediately or get back to you. They dont miss a beat. Friendlies, most professional people I have ever experienced. I cannot say enough good things here.
I had a swing tongue kit installed here yesterday. This trailer shop was recommended to me from a friend. They did a great job installing this. The price was fair and the work was done on time. I will use them again for my trailer needs.
This place has all the stuff for trailers, and a helpful staff. If youre looking for a new one they always have a pretty substantial inventory. Its a little further than a few others for me but I take the extra time to head up there. I was on a road trip recently and had a question on the fly. Owner helped me out and gave advice happily because hes a good guy.
I needed an axle for my canoe trailer (Home made/not a Magic Tilt). Looking online, Trailer Depot of Sarasota had an axle I thought would fit. Great price with hubs. I ordered the axle and the hardware kit. Soon after, a staff member called to request more information to serve me better, and actually requested pictures of where the axle was to be mounted. (I am not a mechanic and couldnt give her good information). I just installed it and it went on so slick. These people are great!
I had my trailer repaired here today. Very fast turnaround with a scheduled appointment. Staff is very patient (I ask lots and lots of questions), knowledgeable and friendly. Overall great experience here. I highly recommend them for your trailer needs.
The Trailer Depot of Sarasota did not treat us like customers. They charged us for more than what we got, and installed something that simply did not work. They tried to act smarter than us instead of trying to help us. It almost felt like a scam.
Outstanding trailer quality and customer service from the team at Trailer Depot of Sarasota!
Prompt, friendly service with fair prices.
Great family business to deal with. They really know their stuff!
They had exactly what I needed, which I could not find anywhere else (specialty torx nut).
I pulled into Trailer Depot 5 minutes before they closed with the intention to just take a quick look around after having a bad experience at another place. As soon as I got out of my truck Scott was walking out asking how he could help. 15 minutes later I had my trailer picked out. The next day I was able to purchase my utility trailer but realized the reflectors had cracks. I mentioned this to Scott and less than and hour later they were replaced and I was on my way to my job. I will always come back for any trailer needs I have. Thank you for a great experience.
Scott is wonderful. He is a very kind gentleman that helped me solve a complicated problem with my magic tilt trailer. Thank you so very much!
Awesome business. These guys really take care of you.. from clay at the front to the techs in the shop- everyone is great. I store my trailer here monthly and just used them to repair my trailer. They were quick, efficient and really treat you well. Highly recommend.. keep up the great customer service.
Scott was creative in engineering a way to modify a trailer designed for a specific boat to fit my new boat. Paid attention to details. Work done on time and at a reasonable cost. Easy to communicate with Scott or Clay.
I ordered all the parts for my trailer over the phone. They arrived a few days later in perfect condition. It was a little expensive, but the ease of the transaction made it worth it!
Great experience. Will definitely do business again
I highly recommend this business! I recently purchased a 2020 LexusNX 300H SUV. The vehicle has a kick sensor on the rear tailgate. I was told by the Lexus dealer that I could not put a trailer hitch for a bike rack on my car because the kick sensor would not work. I thought that was silly so I started calling all of the Hitch Dealers I could find in the area. I came upon Trailer Depot of Sarasota and spoke with Scott. He advised me that he wasnt certain if the hitch would work but he said he would call the manufacturer. Scott called me back and advised the manufacture said the hitch would in fact work with the kick sensor and Scott went as far as telling me, if I purchased the hitch and had it installed and it didnt work he would refund me the total cost and remove the hitch. Well, the hitch came in when Scott said it would arrive, Scott called me and set an appointment for the install and said it would take approx. an hour. An hour later I was called to say the car was ready and when I got there and tested it, the kick sensor worked just fine!!!I love when I find honestly and integrity in the people I conduct business with and I must say Trailer Depot is the BEST!
My son had a problem with his brakes on his boat trailer and I Googled for a place to assist. I was very pleased to find Trailer Depot. I spoke to Scott and he was very helpful in his questions and suggestions on the phone. I brought the trailer in to their shop and Scott and Clay came out to have an inspection. Clay was an exceptionally polite man which impressed us immediately. Scott was also very informative and helpful in his suggestions.The repairs were completed in only a few hours, which we appreciated.I would recommend the Trailer Depot to anyone looking for this service and we will be returning to have Trailer Depot service the trailer on an annual basis in the future.Greg Hartigan
Super pleased! Had a repair needed quickly since my trailer is my income. Everyone else said 3 to 4 weeks. Trailer Depot had it done the next day and did a beautiful welding job. Oh and Babe is a plus😁
What a great bunch of guys. Very curteous. I bright my trailer in.it has metric sizes that are uncommon. Other places have turned me down. They searched the for parts, ordered them and did a great job. I highly recommend them. They sell trailers as well.
These guys are great! We special ordered a trailer, and it was delivered before our deadline. It was exactly what we needed. Scott and Clay were both fantastic to work with. I would recommend buying a trailer from here anytime.
Good prices and they did good job
For all your trailer needs go to trailer Depot of Sarasota.Located on Tamiami Trail.They have a trailer mechanic on duty that can repair your enclosed trailer, flat trailer or boat trailer and get it back on the road.If youre looking for a new enclosed trailer or flatbed trailer, they have them to sell.Did we mention trailer parts if your looking to do the repair yourself, they have a wide variety parts in stock located in their store.If its not available they can order it for you. Stop by orgive them a call.
I recently placed an online order for a magic tilt bow stop. Arrived quickly but it was defective. I contacted them and immediately Scott made me a priority! He contacted Magic Tilt and got the new part shipped my way ASAP as well as arranging to have the defective part picked up from my home. I didnt have to do anything other than hand it over to the driver.From the time I reported the issue I had a new part within 48 hours and great communication from them. When stuff goes wrong is when you really get to see how good a business is and Scott and the rest of the team absolutely took care of me from start to finish. I highly recommend them and they have earned my trailer parts business for life!
Fantastic friendly service. Looked all over for a trailer, found the perfect 7x14’ tandem here. Best built quality, (does not flex) quality paint and brakes on both axels! Scott helped with everything I needed.Great experience will definitely buy next trailer here!
Very good experience working with Clay & Scott. Very helpful & knowledgeable. Bought a new trailer from these folks. Installed and fitted my boat perfectly. Very Happy Customer !! Thank you, Rex
Great service highly recommend
Hey, these guys are great. Did an online order in the morning and they shipped that afternoon, arrived 2 days later. Could not ask for better service even on hard to find Magic tilt boat trailer parts. Thanks Again
These guys were amazing. I needed some lugs for my trailer. He figured out the exact size and the price was well below what I expected. Went out of their way to make sure I had what I needed and offered any help if I had troubles. Will definitely be visiting here again.
I would give this place zero stars if possible. I had issues with a trailer axle breaking and had to have the boat on the trailer towed on a flatbed. Wasnt sure of where else to go(since I assumed the trailer was toast at this point), so I went here because they had a new trailer in stock. These guys were tough to deal with to say the least. Personally these guys were pretentious and condescending at every opportunity. The thing that really drove me MAD was that they couldnt get the new trailer set up to the boat. The first time I took the boat home it wouldnt drain. LOL, the water would pool in the front of the boat with the trailer jacked up as high as it could be. Seriously? The best part of it was that when I took it back the guy tells me whats wrong with it? It looks great on the trailer. Uh yeah just the fact that the water wont drain out of it when I was the boat. Second time I picked it up, it was a hair better. But it still wouldnt drain properly, plus the transom of the boat hung a good foot off the rear of the bunk. I was at my wits end at this point so I took it to someone else a buddy recommended (wish I would have contacted my friend the first time) and had to pay again to have the boat fitted to the trailer.
Owned by veterans from what Im told, but honest and reliable either way. Theyre my go to place for anything trailer related.
Great people amazingly low prices!!!
I had a trailer emergency while we were out working, found these guys by chance after googling the nearest trailer repair place. They answered the phone and told me to bring it in. They were polite and got the broken spring repaired the same day. Thanks to their great service ive found my new trailer place.
I purchased a new trailer that was on the truck and I was going to pick up on the weekend. I received a when the trailer was prepped and ready to be picked up prior to the time I needed it. The service was great! They are my new trailer service center.
Everything you could want with trailer stuff. Parts, repairs, whole new trailers for sale. They have a boat lift too so they can take a boat off the trailer to work on it.
Very helpful very experienced good at what they do thanks God
My 16 year old daughter took in our jet ski trailer to get fixed this past week. They got her right in and fixed everything within the hour. Very professional and treated her with respect. Thank you Clay yall are awesome
Old owner sold me a trailer and set it up incorrectly causing minor boat damage, and bending to a brand new trailer. Scott is the new owner and completely surpassed my expectations of customer service, owning a problem he did not create and solving my issues with an amazing attitude, and follow through I commonly complain companies lack. I highly recommend trailer depot, and Scott!
I would like to thank Scott for all his help and honesty in his dealing, a top class service from a real professional shop - thanks lads Maree Motors
Knowledgeable, and fair
Customer service was great but installation was a mess. Had a hitch and wiring harness installed on my car just before moving.1. Didnt give me the ball mount or ball I requested and paid for.2. wiring was run the length of my car UNDERNEATH my car - found the wire melted and exposed when I got the oil changed two days later; Going to have to pay someone else to reinstall it again and properly. Oil change place had to pull most of it out because of the potential for a fire!!!3. Guys who installed it broke the interior panel in my trunk and didnt say anything hoping I wouldnt find it; found the damage Saturday afternoon when packing the car.**Moving out of state on a deadline so cant wait a week to replace interior paneling or have them rewire the harness.
Frank runs a great company and his crew can solve any trailer related problem you have. We had lots of problems with older trailers we had at a company I worked for. Anytime something went awry, Go see Frank was the only thing needed to be said. If you need anything trailer related, theres only one place to go.
Nice people, good selection, had a lot of helpful information
Trailer Depot Sarasota not only had my large trailer in stock, their customer service was outstanding. Call Clay for your next Magic Tilt.
Great Service
This was the best business that I have encountered in over twenty years of buying and selling them and using them so u can imagine how many times Ive visited trailer businesses from here to Georgia they were by far the best in every aspect I called four other local businesses prior before going and if I made the mistake of not going to trailer depot I would be in a jam they had lome done in a few days instead of a few weeks they will be the only trailer business I will return to on a regular basis they were very reasonably priced and promt honest and I would recommend anyone who uses trailers everyday to go here thank u so much trailer depot u saved me my business gd working with look forward to many more landscape guy
They combined two orders I had made within 3 hours to save me shipping and helped me find my package that had not been delivered properly. I will use them again if and when I ever need to.
Straight up no frills or time waisting speel. To the point, informative.
Gave me an honest assessment of my trailer, then fixed everything at a good price. Thank you.
Went in to get a new axle for my jetski, owner treated me poorly and acted like he was doing me a favor talking to me. Went online and saved a lot of money
They were true to their word, did good work, and finished on time! Knowledgeable staff...
Clay had just what I needed for installing new trailer bunks. Hes got it all for refurbishing your trailer.
Trailer Depot is my go to trailer store. Frank runs a good business.
While installing a new hitch on my new car they scratched the paint and left grease marks on everything. It took two tries,two times of tearing my car apart to do the job. Lots of promises, very bad job !!
Bought our trailer for a good deal
Very helpful and knowledgeable.
Inconsistent pricing,quoted one price off wall, then price jumped by $150.00????
Excellent service