Great location with shopping and dining option nearby.Super nice, helpful employees for the most part. Some are pushy and don’t respect customer thoughts about using a product or not. If you want specific knowledge about hair products, online comments/reviews more helpful than employees.Registers = nightmare. I stood in line for a bit, when it was my turn cashier walked off without explanation, causing even longer wait time. Register configuration makes handing your shopping basket super awkward.Parking = hassle! Especially if you need accessible parking. Only major stores seem to have the accessible parking spaces. An employee told me it’s because the shopping center designer/powers that be designate them, not the individual businesses. They didn’t have a problem buying a couple of spaces for curbside pick up though.

Came in to just ask how much a hair cut would cost, and their response was “we are closing in 6 mins”. I know you’re closing in 6 mins, why do you just assume that I wanted one right there and now? Just lost me as a customer.

Awesome store! Great location. Lots of parking. Very clean! Adhering to strict Covid rules, following store count, social distancing, etc. very impressed. Customer service was great! Very friendly and super informative. Tons of clearance products for great prices. Clean store, bright and happy!

Molly is literally the best!!! My hair has never looked better and more blonde!! 12/10 Definitely would recommend going to see her to get your hair done!

I had found the workers to be a bit rude and cliquey the last few times I went in. What happened to the warm bubbly personalities that used to work here? I can’t help but feel a lil judged every time I walk in.However, hair services are wonderful and the stylists are just delightful. The only reason I keep coming back is because of the great point system offered.

The place is nice but every time I go there they dont have the color I need.I hate that

Shockingly terrible experience. All around. Called your “help” line, was told a “regional” manager would get involved. Resolve, explain and apologize. That was 4 months ago. It never happened. Clearly Ulta just another terrible business like oh son many in this town. I don’t remember last time I left a positive review on Google. Sad times. Rough times. People not handling their businesses just open the door and that’s good enough. Shocking what’s going on.

Tarah did an amazing job on my eyebrows! She listens to her client, has a great personality while being very meticulous about her work, which I especially appreciate being a perfectionist myself. Love that I can get my eyebrows, hair & beauty needs all in one store. Love Ulta Beauty

Im a Platinum level shopper at Ulta and I enjoy shopping both in-store and online. There are curbside options as well which really come in handy for days when Im out with my 3- year- old grandson.The sales and specials they have are great. I love the hair event and the 21- days-of- beauty.

The workers move in slow motion at this Ulta. There could be barely anyone in the store and you will still wait 10 minutes to get checked out. They are always waiting on a manager for something or doing an online order and it takes forever. The only good thing about this store is the floor people are very helpful.

Tarah did an amazing job on my brows! I’ve received so many compliments! She was nice, professional and listened to exactly what I wanted! I’m so happy with the results!

Got a great cut by Destiny. She listened to how I wanted it done, asked during the cut and adapted to what was discussed.

Was just in to find the perfect lip gloss for my birthday today. Got in line, was taking a long time. When the gal behind the counter started checking out people that werent even waiting in line while I was waiting for quite awhile with my baby in my arms. The lady was being quite rude barking out that there was only 3 people working today.

People here have always been helpful to me, so I come here about once or twice a month. However, the checkout experience is awful. The lines need to be optimized so that a customer who has been stuck in a line for a particular register goes before new people get in line. I have been stuck while three other people are rung up. The checkout has been this way for a long time now and Im seriously considering not going to Ulta anymore. TJ Maxx and Marshalls does not have this problem, and I can usually find what I need at those stores.

I will never shop at this ultra again! I stood in line behind a customer with an issue for 15 minutes while 4 customer service cashiers all worked to help her. When the next cashier became available, I walked to the counter, only to be told that I was waiting in the wrong line and the cashier proceeded to take someone else at the register. It was obvious to everyone that I had been standing there waiting my turn much longer than all the other customers. Since none of the customer service cashiers spoke up and took me next, I chose to leave my (over one hundred dollars) in purchases and go elsewhere for my purchases. BAD CUSTOMER SERVICE.

I always have a great experience here. Zoe who works for Benefit is wonderful.

ULTA, if you want loyalty and value from your points program, you should allow your customers to use them freely. Its a joke how this is administered. I have $100 in points, but I get to use $23 on my $31 purchase; GO FIGURE? This experience puts me in the category to never come back! I feel cheated than being rewarded.

Best brow experience ever, Zoe & Tarah are the best brow babes in the area! Would 100% recommend!

Went in for one item. Wasn’t able to look at the colors of foundation powder due to everything being taped up. Why even have testers out if you can’t just see them? However, this store lost another customer due to workers only being there for a paycheck. What happen to passion? I stood there for about five minutes wondering what to do regarding the taped up testers and needing to know what color I should get. All the while, six employees were to my right talking up a storm about nothing to do with the store. I tried to wait for a chance to jump in to ask a question and a couple of them even looked at me but as soon as they were done they split up quickly and went different directions. I couldn’t believe what I witnessed. One seemed like she was possibly the manager as well. It was an unfortunate visit for sure.

I love Ulta. Its the only store I buy make up. I recommend this store for their selection and excellent customer service especially if youre trying to find make up that matches your completion

The customer service in this store is absolutely terrible. All the employees are rude. If you want a pleasurable shopping experience with employees who arent non playable characters, dont shop here.

Pat did an awesome job on color and vut

Gilliam was great! She was positive, enthusiastic, and incredibly helpful!

See Jenny in the Salon. She does an amazing job and is a color master❣

Love this store always so much to choose from

Theyve got a great selection of beauty and skin care products. With current restrictions though, you cant sample any of the products before purchasing, so make sure to keep the original packaging and receipt in case you need to return any items that may not work out.

Very nice employees. Had plenty of inventory. Hand sanitize stations everywhere.

Very helpful employees. Talked to 2 different people as we wandered around the store. Both my mother and I had different questions, and they each led us to suggested products and discussed the differences. Very good product knowledge.

Excellent, great sales and prices

Great place to shop for your beauty products except for your checkout counter. The setup is ridiculous. Kohls has it right. Next in line not next in the line youre in. Please change your process.

Had exactly what we needed. Quick service. In and out in less than 5 minutes.

Poor customer service. Girl looked us up and down as we entered and shook her head. Wish I could have caught her name. She shouldn’t be in the service industry at all :)

Went in to replace makeup after leaving my entire makeup bag on vacation. The girls were so helpful and helped me shade match foundation. Customer service was great!

Nice selection of products and helpful staff, just a few too many salespeople for the amount customers in store. Perhaps they work on commission as they were hovering and everywhere.

First time customer at the Sarasota Ulta salon; Jen was my stylist. What a great experience, I highly recommend her!

Amazing supply of cosmetics, hair products, and fragrances!

Not the best experience. I will return and try again. Everybody has an off day.

That is quite a store, I was there with my wife she appreciates quality and a very dedicated sales staff.

The customer service is A1. Highly recommended. I go more often but the drive us too long got my liking. The prices on products are great

The store is so unbelievably crowded with products its visually a bit overwhelming to see. The associate we spoke with was friendly.

This received 4 out of 5 because I didnt not get the full experience of the store. I walked in and B-lined straight for the cashier to purchase a gift card. The line moved very quickly. Gabriella was polite and kind. She was very efficient and attentive during my transaction.From first sight the store looked well stocked, clean and organized.

Ulta has everything you need. Great store. Friendly staff.

My fiancee and my mother went here and after explicitly telling the male salesperson that she was allergic/sensitive to products and were only interested in matching very specific products proceeded to rub moisturizer into her face. When my fiancee then said that it hurt and burned, he proceeded to say that it was just peppermint and it does that and then further proceeded to rub more stuff on her. He then tried to continue selling them stuff that they had to repeatedly tell him they werent interested in. She left and came home with her face still hurting and we had to clean it repeatedly to fix it. He did not listen to them, did not respect them, we wont be back.

Ulta is always a fun place to shop and browse. I often order online but periodically I like to stop into the store to check out new products or pick up some favorites. Their rewards program is very good as you can use points toward purchases.

My favorite beauty store. I love that I can get huge name brands as well as my favorite bargain brands in the same place. The employees are extremely friendly and helpful.

Ulta lost 4 more stars due to totally closing during the week of half off sales. Online services were impossible and there was no phone customer service. I previously would have given five stars.

I liked the service I received here. The makeup girls were very helpful and showed me useful product demos for things I was interested in and ended up buying. They werent pushy at all which is the reason I prefer to shop here over Sephora. The thing I didnt like was that I purchased several cosmetic tools here and walked next door to Target just to find out that the same exact brushes were $3 cheaper there. Basically, I will only buy my high end cosmetics here and nothing else unless theres a special sale.

Gosh, can’t even count how many bad experiences I’ve had here with customer service. Not only does the manager find it more important to have a “conference call” in the back and tell me that I’ll have to come back another day to do a return (mind you I live an hour away) but her associates are absolutely miserable and have no personality or customer service skills. Today, not one person spoke to me in this store or ask if I needed assistance but my cashier Taylyn was equally as unimpressive standing with her arms crossed at the register staring at customers with an attitude. Good thing Sephora is across the road : D

Beauty in the time of covid is tough, what with a mask, and now the inability to try anything on for tone and hue. At least the employees could be more helpful in providing ant kind of guidance. Wasnt the case.

I love this place its my disneyland 🥰🥰🥰🥰🥰

Great products and prices. Best customer service.

Limiting to 40 people. Line was quick. 👍🏼🌈

This location must survive due to being in a high traffic area, if not for that I think the abysmal customer service would have sunk the store. I consistently have a poor experience with the staff and apathetic management. The cashier today could not take being corrected and told me I was wrong, then gave me a receipt showing her error. The nearby manager spoke only to the cashier when I complained that I had tried to correct the cashier twice, and she blatantly lied and said she couldnt hear me. In the time of masks and plexiglass that might slide if I hadnt said it twice while looking her in the eye. Sephora is across the street and target or bed bath and beyond carry what you might need to avoid this location.

Really like the new pick-up lane for orders placed online. My package was ready and waiting for me. Total time in-store, about 2 minutes. No, that is not a typo, 2 minutes. Whew! Yes, Ill be using that option again.

Only had 3 choices of Estee Lauder

I am 71 years old and was shopping for my 13 year old granddaughter and really didnt know what I was looking for. However, everyone there offered their assistance, spoke with my granddaughter and made my life so much easier! Great service and greatly appreciated.

Booked an appointment online with the stylist that Ive always seen. I received my confirmation and was excited to be going back. I received a call that she was not back yet (even thought I could select her with the date I chose) and that I was being booked with someone else. Um, no. I called to cancel and the lady who answered the salon pickup was RUDE beyond belief when I said I needed to cancel. If you brought back my stylist I WOULD NOT be cancelling.

Excellent staff. Very helpful and sweet! Took their time helping me find things that worked for my skin!

Nice people

What fun, friendly staff !!!

Excellent service! Thank you also much!

Great store with lots of options. My brush got hijacked in Dallas so had to get a new $26 brush got some Anastasia eyeshadow. Black Friday sales are great. Can earn points and coupons

I just visited Ulta Beauty for the first time. Im a very natural person. So I had no idea what to get. But a beautiful young girl came right over to me and help me through everything. And gave me a beautiful natural look that I love. I left with everything she suggested. Looking forward to looking my best for my vacation.

I just had the best hair cut today by Kevin. He has my business for life. I wish I could leave 6 stars.

The cleanest & most organized Ulta Ive ever been too including the facility areas. Staff are always pleasant, many are knowledgeable, all are very helpful. I have only had one issue in the years Ive shopped this location @ UTC & it was with a flat iron product. The exchange was simple, fast & effortless, the checkout line could be a bit more streamline though as patrons often cut in between the show case towers & head to next register when open.

Nice store, very welcoming...went in and got some make up i wanted. The store is very clean and neat and the employeea are very nice and helpful. They have samples around the store. I used coupons so i got a great deal on all of my items that i purchased.

These women are completely nuts. They try to scare you about returns. They lie to you telling you that if you dont join the rewards you cant return a product, even with your receipt. This never stops at this location. The manager at this store should be fired, as she promised me that this would never happen again after giving me a $25 gift card that I used 3 months later... They are bullying people into sign for the rewards. Absolute craziness. Ill be contacting corporate about this. This is very serous.

Large selection. Good service. Free shipping for out of stock items. Great rewards program.

Customer service is awesome. Mackenzie waxed my eyebrows and taught me a little bit about how to fill in eyebrows she was very professional and knowledgeable of the products she was using. I also had help from another employee who helped me find my shade and a bb cream that worked for my skin! Great experience at this location!!

I shop here often and have never had a bad experience, however my most recent one was great! Shanequa really spent time to help me save money and although the store was pretty busy she was very personable and didn’t seem to rush me at all. I was very happy with her customer service!

Great Christmas sales, huge selection, friendly, helpful staff. A little under staffed for the amount of business

Mia, went above and beyond finding all the products I wanted and guided me to the best products without breaking the bank! I went in on my lunch break with a list of items to get and ask questions about, she was patient and very knowledgeable and HONEST because of her I will be back!

I have been to ULTA many times. Usally I help myself.This time I went with my mother for advice on what makeup she should us and the girl in the make section seemed less than impressed to help me. She was more into herself than helping my mother and I. Her attitude was horrible. Very rude! I spend alot of money in that store on a regular basis,but now I will take my business somewhere else.Your girls need customer service training!!

My stylist Jennifer is the best! She is professional and always makes me look wonderful.

I am sooo grateful for Jennifer who save the day with my hair on Friday. she is amazing Hair Dresser and Colorist! Tatiana Robles

The staff seems to keep a positive attitude on the floor and Im always greeted. Their inventory of drug store priced makeup goes quickly, however. I really love Makeup Revolution brand, and its never fully stocked or merchandised well.

Sales clerks were very helpful and very knowledgeable. Helped me find something for both my boys girlfriends without breaking my budget! New customer for life!!

I just didnt have the help I wanted I asked someone and they disregarded my request where I said I would like to be color matched for a certain brand the guy matched me for 3 other brand ex for the one I asked for. Other than that the store is in a good spot clean and just ok

Friendly atmosphere over all. Lots of stuff to look at and lots of samplers! Only had a small issue with pricing on my items because of a sign that wasnt taken down but the associate took care of me and gave me the discount. She just seemed frustrated with me. Lots of sale items and specials going on so I will definitely be returning in the near future.

Rude staff. Just lost a customer!

I came in on a Saturday to get an eyebrow service done and the “girl” who I had scheduled my appointment with was the most unprofessional employee. I stood around waiting for 15 minutes while her and the other waxer joked around and didn’t acknowledge me. I then looked around the store to purchase a few items and no one could seem to find what I was looking for. The line was very long although the cashier was very nice. Overall, my first experience with Ulta wasn’t the best.

The worst customer service possible. I have given this location several tries and never a good experience. The people on the floor hound you like sales people and I wouldn’t trust any of their opinions! There is a blonde that I believe is management always on the register and rude as can be! I wish I would have remembered her name. So rude!! I have other friends that have had the same issue with her. Do yourself a favor and go to another location or better yet go across the street to Sephora!

My hairdresser Kirstin is the absolute BEST! This salon is just fantastic, they are consistantly providing genuine care and expertise in hair. I can always get make up recommended and coupons are always honored!!I have been a customer for years at this location and love it!!Grateful !!

Toy store for women. Mia was very helpful. She helped me pick out the right color Foundation and help me find the right brush. She answered all of my questions. They offer hair services, have a brow bar, and beauty and facial services.

Urasate is the best for color and cut.. no one else will ever touch my hair...she is beautiful, kind, honest and if it wint look good or damage hair she will tell you. Shes amazing

That place is a joke. They are so rude it’s insane!! The one closer to the beach is so much better!! Just tried to do an exchange and they were so rude and do the transaction wrong ect... so ended up owing cash when I shouldn’t have! Then they were like you don’t have the money? Like yes I have the money but why couldn’t you do it right the first time?! Anyways soo rude can’t even believe it!

There is absolutely everything that you could possibly want, in the beauty industry, here. Most of the sales associates are helpful and polite. I didnt have the greatest experience in the salon, but part of the issue was that I was trying to do a color correction, so I cant put that all on them. I am a perks member, which means that I have to spend a certain amount of money each year, and in return I get discounts and coupons. ULTA is pricey, so its really easy to become a perks member. I do love this store, pricey or not!

I made an appointment for a hair styling via the online website (which I have used before) for my bridal shower and I received an email confirmation with the stylists name etc. When I got to the store that morning the store was not open yet. I called the store and they first said they couldnt find me in the system at all. When I said I had the email confirmation they then said that if I didnt receive a phone call confirming the appointment then the email didnt matter. I told her that the last time I went to Ultas salon I had scheduled the appointment online as well and hadnt received a phone call either, just the email and it was fine. She then said the system must have glitched and made the appointment for a time when the store isnt open yet. She also explained that while she was a hairstylist she didnt know how to do any type of up-dos and so she couldnt actually help me. I was really upset and while the woman I spoke to was nice she didnt offer me any discounts for my trouble or even an apology really. Not a good experience.

My wife forced me to go into ULTA. Cant say anything bad about it.

As soon as I walked through the door I felt unwanted. All the workers watched and sized me. I was being stared at the whole time as if I was going to steal something. I was looking at a palette when I overheard a worker tell another worker, “This would look good on everyone except any who is dark.” As a woman of color I was kind of shocked at her comment. I felt like it was extremely rude and unnecessary. I left the store without purchasing anything and will no longer return to this store EVER. The vibe of the store wasn’t good. VERY DISAPPOINTED.

I would start by saying, That as a guy we typically avoid these stores, however as the holidays are here it seems we must venture forth from our caves, and purchase gifts for the ladies who take care of us. All of that said I walked into Ulta a bit overwhelmed and after a few conversations i left feeling confident that the Online item I ordered would be the best fit for my fiance. Ms. Heather thank you for insight, patience, and encouragement I am sure she is going to love it. Nemu for the win. Merry Christmas. I wanted to follow up here and say the Nemu hair system I was recommended turned out to be the best, my fiancé uses it every day. Thank you Ulta.

This store has products Ive never seen before, very cool stuff. I like the layout of the store too.

If you need your hair done ask for JOE!! Hes phenomenal!!!

This is one of the better Ulta locations available to us in Sarasota. The store is well organized, and they always have staff around. Last time I was there, I had my brows done by Meredith. She was wonderful, and helped me get exactly what I was looking for.

I came in looking for a specific product. The manager Maureen helped me right away and applied it to my face to show me the product and find the right shade. Made me feel comfortable looking for makeup because I really dont know too much.

Always a pleasure coming here. The ladies know there stuff. Any questions they will answer.

Endless brands and make-up to choose from. Great, affordable prices. Staff is helpful too. 💯💯

Love this store. They carry everything and has great sales and point system. The people here are very helpful and friendly. Love this place.

I have been to better Ultas where the staff is not so stuck up. As a member who is Diamond status, I am pretty upset with some of the nasty looks I get going into this Ulta. Maybe it was how dressed down I was or my ethnicity, either way completely uncalled for and not a means to give dirty looks. As a customer who is not causing ANY trouble at all and who is obviously a frequent Ulta shopper, I would think they would give more respect to their customers. There are maybe 2 people here who seem like they are actually genuinely kind and helpful. Three stars for keeping the place clean and that is it.Edit 1/11/19: Went into here recently and the staff has changed a little! Service was much better and I was thanked for being a diamond member and treated much better.

Got highlights, a bonding treatment and a toner at the Ulta salon. Very pleased. Damali did a great job!