Your ice cream is great but only having 2 employees serving ice cream while another is cleaning up when you have a line out the door is ridiculous on a Saturday night. You may only have this many employees but need to manage them better. We are waiting way too long.
This place makes the most amazing fudge!!!!! I bought Raspberry Chocolate fudge and the French Silk fudge and it was like biting into melting heaven! You can sample the different kinds of fudge before making a selection. One slice is about half a pound, is $9, and it is worth every single penny! Its made on site as well. I have seen the guys mold the fudge on marble table tops, right in front of the people. It is fun to watch. They also have fabulous ice cream with many flavors. I have been here many time and will continue to come back many more times!!! Definitely a perfect stop after an afternoon on the beach. Or just as you stroll the circle.
Delicious smells of chocolate waft through the air for free which is a reward I look forward too when visiting. I usually buy fudge. Favorites are chocolate caramel walnut, cookies and cream and a heavenly vanilla. Yum. 😋
Excellent fudge. They have really good ice cream too. I go back every time we come to Florida to get their fudge. If this is your first visit just be forewarned that there is always a long line. It is so worth the wait though.
Great place to get ice cream & candy
My husband and I stopped her after a walk in Lido beach. This is our favorite place to get treats when we are in Sarasota. This experience was great, as usual. We ordered fudge, chocolate pretzel rods, and a few other treats and then we also got ice cream. The ice cream was the best butter pecan that I have ever had. My husband got blue moon and he loved it so much. Not only does kilwins have excellent service, but their treats always satisfy. The fudge melts in your mouth! Ill always be a satisfied customer of Kilwins of st Armands. I make sure to tell locals and those that are visiting to make a stop there for some fudge!
OMG, the ice cream and candy here is beyond description. Its homemade, fresh and incredibly delicious. However, theres often a loooong line to get in and its rather expensive...but the treats are well-worth the wait and the price.
Wonderful ice cream and there is several choices of flavors. They make the waffle cones right there and they are tasty and a little expensive ($5.00 single scoop and waffle cone plus tax).They also make chocolate items and fudge. I have not tried chocolate or fudge.
This little place has been here doing business making fudge for years.The customer service is excellent and the place is really well run.The hand made fudge is absolutely delicious and a must have.If youre in this area take the time to visit this special place. Take the kids theyll love watching them make the fudge.
Toasted Coconut ice cream with hot fudge. I cant even do it justice!! Its actually so good, that Ive converted my mom and cousin, who now have a new favorite!!
REALLY good ice cream!! Worth going out of your way for this place. Very tasty.
Wonderful place. Ice cream is great
They have a huge array of any sweet you can imagine here. Fudge, chocolate covered twinkies, you name it. The line for ice cream was out the door (from what I’ve heard that’s the usual). However, with all the great things I’ve heard I was willing to wait for some great ice cream. The ice cream itself was ok, just about as good as any other place. The only difference was the astronomical price ($36 for 3 people). I may be returning, but this time to try the fudge.
A wonderful place to go to after the beach. Friendly staff and delicious desserts!
I bought a sugar free chocolate was very good 1 gram of sugar
Best black cherry ice cream cone ever...for that matter best ice cream cone in my lifetime. My best friend who visited with me is still talking about her cookies and cream cone a week later!
Great place for sweets. Would be better if I didnt need to make two transactions if I want both ice cream and chocolate.
Smells amazing when you walk by!Practically pulls you into the store!
Great ice cream but you need a mortgage to eat here. $20.00 for 2 cups of ice cream is absurd!!
We went to Kilwins tonight as we do every year when we come to Siesta Key for our summer vacation. We always look forward to our ice cream nights even though we need to drive about 25 minutes and often have to rush through dinner to make it before it closes. Well tonight might have just been the last time I go to Kilwins after 11 years of coming. We were in line and my son had to use the restroom really badly, which I’ve used many times in the past. We asked a man working behind the counter if my son could use the restroom because he had an emergency and we were about 25 minutes away from our condo, and he repeatedly kept saying in a sarcastic and very condescending manner, “It’s just impossible. It’s just impossible.” I repeated to him that it was an emergency and I know they have a restroom and again he looked at me very annoyed and just repeated to me that it was impossible and rolled his eyes. I was so upset at the way he spoke to me and my son that I walked out after having already been in line for about 15 minutes. There’s a way to speak to people and this man clearly has no tact in dealing with customers. We walked in next door to Tommy Bahama and the hostess immediately attended us and told my son he could absolutely use the restroom. For a town that thrives on vacationers, this man needs a lesson on how to treat them!!
SEA SALT CARAMEL IS LIFE! Friendly staff and quick service. Great place.
Best ice cream I have ever had! Was a line to get in, but went fairly quickly! Worth the wait!
Oh my gosh...best ice cream I have ever had. and to think I was debating between coming here and ben and Jerrys lol (I chose well). I think the majority of people agree as the line was out the door every time I walked by Kilwins. they also have really really good chocolates and fudge. check this place out!
Sweat sweat sweat. Dont get there with your kids you gonna regret it 😂. What an awesome place and lots of sweet temptations. You know what? We live in Switzerland - home of chocolate. But believe me - we love this place; just great.
Excellent quality with very long lines! Expensive but worth it . Candy looked like an old fashioned experience ! I will go again ! Woman that served us was patient even with heat and long lines ! We waited at least 30 minutes .
Verry awsome staff and cool place! Love the sweets!
Good ice cream but definitely plan to be waiting a while, there was a line out the door every night
Wonderful ice cream and candy. Helpful staff!
Although we just had ice cream every thing looked amazing and our ice cream was delicious.
All the Wonderfull smells as they pump out the heavenly scent into the streets, the fudge is off the charts and the ice cream is to die for!!! Seating area is small so plan accordingly, but there are benches outside around the circle as well which helps.
Amazing fudge and ice cream! Peanut butter chocolate is out of this world for both of those!!
Best ice cream shop in the area? Probably. Even if that area includes Tampa and beyond. I havent tried any of the dozen or so shops in the vicinity so this is just a guess. In other words, this place serves very good ice cream. My cup of maple walnut was very flavorful and creamy. Particularly after I let it start to melt just a little bit. My cup of Traverse City Cherry on my second visit was also good. At $5+ for a single scoop its not cheap. Also sells a variety of fudge, cholcolate, etc.
Very delicious fudge made right there as you watch, ice cream was super good
The rudest people in the world work here!!!! I stood at the counter for several minutes waiting for someone to help. Finally Venesa came up to and asked wait I wanted. I asked for a sample and very rudely she said “WE DON’TGIVE SAMPLES!!! In a load voice!!! I walked out of the store then walked back in and asked what her name was. So once I left the store she stormed out of the store and confronted me!!!! I explained to her she was being rude and she had no business running after me to confront me. I have to tell her I was going to call the police before she left me alone!!!!!
Awesome ice cream and old-school atmosphere & charm. The peanut brittle is pretty good too.
Oh God!, This people have been there forever, their ice creams are out of this world
Too much sugar in ice cream, chocolates, etc...This was my first and last time there.Many people waiting to enter the store also me ans my family that is good for covid.But too much sugary products.
Wow! Excellent smooth tasting fudge in several different flavours. Tried and bought Toasted Coconut fudge. Ummmm um! Melts in you mouth. Their nut brittle is great too. Great patient service by the girl behind the fudge counter who answered a little kids question very kindly and patiently even while serving us.
Pretty good ice cream, not the best for the hype tho.
Ice cream was the best Ive ever had! Great service!
Mask nazis upset that things are going back to normal. Their fudge isnt creamy. Ice cream is ok.
Make sure to bring a mask! You cant enter without one. Coffee chocolate chip with waffle cone will fix your sweet tooth
Very clean with super friendly helpful staff.Great selections and a lot of choices for snacks chocolates fudges and ice cream but extremely expensive.Was hoping to get to see them making fresh fudge but maybe we will some other time.Would recommend to others as well as will return as needed.
Didnt like the ice cream and the waitress was unfriendly.
What can I say, awesome ice cream and fudge. This is a stop we make every time we are in the area.
Very unfortunate experience. My brother-in-law ordered his ice cream, and as they are scooping it out of the tub, a long black hair is pulled out from the mix. In horror, we watch them put it in the cone. We let the guy know of the hair and he threw the scoop out, but still used the same cone and unwashed scooper to go back into the contaminated container! Again, there is ANOTHER hair in the cone! Finally, my BIL asked for a different flavor in a cup sans hair. Despite the ordeal, they didnt even offer him his ice cream on the house. Poor experience for OK ice cream.
Ice cream was okay but there was an old lady part of the staff which treated me and my family with 0 kindness; moreover, she basically obligated my brother to leave the place and argue with me back and forward. I will suggest you to find qualified people with customer service skills to give a better image to you business especially in a tourist area like st armands circle
Awesome, well worth the money!!
If you havent tried Kilwins yet, get off of your phone right now and punch the gas to get there pronto. Their flavor selection of ice creams alone is great, but when you add on top of that the fudge and other treats, this place is hands done the best. Ive been coming to this location since I was a boy. Eating ice cream while walking St. Armands is one of those experiences that is quintessential to Florida beach life. Ive never had a bad experience here and I would be surprised if I ever do.
So many delicious flavors to choose from! I had the chocolate turtle. YUM !The line was long, but took only a short time to get through it.
Stopped Im for some chocolate while walking the circle. The chocolate was amazing and I tried some fudge that was super good too. Definitely recommend it.
Great ice cream, as always! Tons of flavors!
Literally every time my family and I walk the circle, we stop at Kilwins! Literally the best ice cream and sweets Ive ever had!
So they have plexiglass EVERYWHERE throughout the store, but they still insist (demand) that even vaccinated customers put on a mask. Ridiculous.
Great ice cream, horrible service. If you can deal with the the rude staff you will be happy with the offerings.
Absolutely love their fudge! The rest of the group had ice cream and loved it!
Such good ice cream. This was our second visit and I would definitely return.
Go get a gelato across the street for half the price and its so much better, i paid 11 dollars for a cone and the ice cream was very basic, the gelato across the street was great tho!!
Great place to fix that sweet tooth
Love ! Love ! Love this place ❤ I have to go every time I am in town. Great ice cream and all of the candy is amazing. But they make this Carmel Apple with chocolate and its to die for 😋
Ice cream is good, service is bad, cant do anything, have to wait outside, dont let you do samples, expensive, dont give you enough time to decide what flavor of ice cream you want.
Awesome fudge with many flavors to choose from. The homemade waffle cones for the ice cream smell divine as soon as you enter the shop!
Good ice cream. Salty Caramel is the best !!@
In my opinion the best place for carmel fudge and ice cream in Armada circle
Very strict with covid care, but cool location, with ice-cream
Omg!My family and I loves this place, best ice cream in Sarasota 😋
I stopped here when I was visiting Sarasota, they have a very tasty fudge. Plus they had a deal were you buy two and get one free. I love the selection of chocolates.
Service and ice cream was great
Love it!! Great place to take the family, flavors are incredible good!!
Amazing fudge and turtles 🥰
A must stop if you are in town.
Rude with for people. The shorthaired lady was unnecessary rude with me and my family because I had no mask while I was asking for one because mine just broke.
I love their ice cream! From the moment you pass by their door, their in-house made fudge smell calls you! They have many tasty flavors of ice cream to choose from and their scoops are a very generous.
Fantastic ice cream. Went on a Friday night after dinner, I was surprised that there wasnt more of a line/wait. Ice cream was great, and my kids loved watching them make candy! Makers were more than happy to answer my 3yos many questions. Lots of fun, great for the occasional treat. I only add occasional because it is on the expensive side. Two kids ice creams and two single-scoops in chocolate cones was $24 for our visit.
Kilwins is a must to stop, if you are looking for sweets. So many goodies!!
Overrated. There chocolate is chalky an old tasting. Got some fudge, pecan turtles, an almond clusters. Very dissatisfied.
Excellent ice cream.
You cannot go wrong with anything from Kilwins. We had ice cream with real hot fudge. It was amazing!!! They were super busy and sadly only one person handling the ice cream area and lots of employees there doing other things that did not involve helping customers.
Good fudge, ice cream and other treats. If you like good chocolate, try coming here!