Had to ship a defective product back to the sender. They provided me with a prepaid shipping label that needed to be printed out. The clerk at the store charged me $3.20 to print the label out. I have NEVER been charged at any shipping location to print out a shipping label. Plus, $3.20!? It was printed out on cheap paper, nothing special. I considered leaving, driving to a near by friend’s to print it out and then returning, but that would’ve added atleast 40 minutes to the whole process. Not sure if this was a UPS policy, the store’s policy, or that particular clerk, but it inspired me to write my first ever negative review. Rip off. Bad service. Not recommended.

This location is the worst at customer service. From the moment you walk in the door to leaving the workers here act like it’s super inconvenient that you came in today or that they are just miserable and intern are super unhelpful. Hi avoid this UPS location as if my life depends on it. It is miserable and I would rather go any where else.

Great staff. Very helpful and Courteous.

The staff in the store is very professional. Also they are all very kind and welcoming. I go to this location often to do returns I’ve never once had a problem they’ve always been very professional very nice and I thank them for working through this pandemic. Also they always have a nice thing to say, have a good day, have a nice day, have a wonderful day. Little things make a difference! Excellent service that’s the bottom line! I’ve been in retail for more than 30 years, I ran a $35 million business and I have to tell your associates are absolutely fantastic!This is to the owner of this location bravo answering to the lady about wearing a mask, you did right by your associates and until we get past this pandemic everyone should wear a mask because no one has the right to give someone else a virus that could kill them!! Killing someone trumps you wearing a mask unless you are the 👿 in my opinion.

I have frequented this UPS store many times for various services.The employees are most helpful and efficient. They also are safe and care for others by wearing their mandated masks and appreciate when customers do as well. They handle this politely andProfessionally! Good job guys :)

Thank you so much for enforcing customers to wear a mask!! Customers who oppose this.. just stay home!! You are in there the most 10 minutes..it is the respectful thing to do and I only wish every public serving establishment followed the cdc recommendations! You guys are the best!!!

BEWARE DO NOT USE UPS. I paid a significantly higher price for next day delivery by 10:30 am for some critical original documents. It’s 10 pm and UPS not only cannot tell me where the package is (third 30+ minute phone call plus a visit to the store) but I have been told that they have had no contact with the driver and no way to contact. They are selling a product they admit they do not have - the guaranteed delivery is no more. According to the various people I spoke to at UPS, every segment store, drivers etc are independent and NOT employees so the business model is zero responsibility.

This place is the dregs of UPS stores. Their scanner wasn’t working to log in a return. Agent was argumentative and rude. Then refused to help me and walked away from me. Most likely because he really didn’t know what he was talking about.After telling me he could scan it from my phone. Another agent came over. Then he proceeded to inform me that there would be a charge for it. This place is the worst ups store I’ve ever been to! They lost packages and the told me sorry take it up with Amazon. Also, I’ve NEVER been treated so rudely by any customer service person. EVER! Do yourself a favor and take your business up the road to the nice and helpful people at the store on 301. It’s worth the trip to be treated with respect and be taken care of like you matter.

I wish there was another way to ship packages. I had a series of three bad experiences at this location. The first I Chucked off to being bad day for the young man at the counter. So much so when I got him the second time I thought another bad day,. The third I just hoped I did not get him while I stood line...but I did. Okay no personality ..fine. I had pages printed and four of them was just a little line that came across the top that I did not need. I asked if he could not charge me. He said I will throw them away but will charge you...okay, yes he had to still have the machine print but come on...I am a regular..for good customer service he could of just said of course...I know that it would not of cost him anything. I write for five star resort so I know cant expect that kind of service but I would not even hire this guy to be a dishwasher. Its just the principal of it...

Thank you SO MUCH for giving me a safe place to get things in the mail for my family. Im high risk, and without you, I wouldnt be able to send my homemade items to them. The amount of compassion and empathy each of your employees exudes is a treasure in the community. Thank you.

Rudest staff ever. Terrible customer service and attitudes. Don’t come to this location. Tried to give him the benefit of the doubt after my first visit but again received the same awful customer experience. Every single one of them need fired.

Great store! So glad they are enforcing the mask policy. As a mother of a medically fragile child, staying healthy is a priority. It’s comforting to know that there are businesses that are concerned about the safety of their employees and customers. Customer service was great also-quick, friendly and efficient.

This is my go to UPS store! It isnt even the closest to my home, but I make the trip to this location because I have always had such great service. I appreciate them adhering to the recent mask mandate that the city has in place. I definitely feel safe going inside this store!!

Im sorry to see the rash of negative reviews for this wonderful service. In the 10 plus years time I have used the services offered, Ive only experienced the most courteous, kind and professional service and help. Have confidently sent many fragile items wrapped, packaged and sent here. They have unfailingly gone well out of their way to be helpful. Thank you Patrick, and everyone there.

Sad to see a business that is trying its best to keep employees and customers safe get slammed by anti-maskers. Not fair at all! This is an excellent business following science and health guidelines. Dont listen to the naysayers and give them a chance to show you what they can do for you.

I am a local artist and use the UPS team at Paradise Plaza for all my shipping needs. Always professional - taking care to make sure my paintings are properly packaged, insured and tracked. Top notch!

I would give no stars but I can’t here. Tried to ship this morning and I was told that I couldn’t come in without a mask. Mind you, NO customers were in the store! I came to the store in south Sarasota and was given excellent service. This is America people. Take the masks off!

The best UPS store in Sarasota. Efficiently run, very friendly and best of all this store caters to the customer. As I follow Covid-19 protocol, knowing what this terrible virus can do, I wear a mask and keep social distance. It is important to me that a place of business follow as well. I feel very safe in this UPS store because they do. I will remember their prioritizing my safety long after this pandemic is over.

Always a pleasure to go here whether mailing something myself or sending back a prepaid return. They take their time, are courteous and very helpful. They are conveniently located.They are operating very safely during the pandemic. I think many of these negative reviews are just in spite by people who do not want to follow this stores safety rules which is quite unfair and paints a very incorrect picture of the quality of their business.

I have been using this store for many years! Always friendly and they provide excellent and efficient service! I was thrilled to see how they enforce the mask ordinance since the onset of COVID. You definitely feel safe there and you can get in an out of the store quickly.

All staff wearing masks properly and a manager who is there on the floor. He even held the door for me. Very clean and organized and fast.

The service is friendly, and professional. Above all my family greatly appreciates their mask/social distancing policy. With an immune compromised family member it means the world to us to know we can ship our packages safely. Thank you for your compassion, and for taking care of the entire community.

Went here to ship a package and did not have a mask. The manager ( I assume a manager because he was standing around) asked me very forcefully if I had a mask. I did not but usually businesses will ask if you need one. He then told me to leave the store. I asked if I could just leave the package since it was ready to go and paid for. He again told me “you need to leave the store now!!!” I was shocked and said “okay, and I will never be back!”Wow, I have relativesthat work for UPS and they are all about customer service but I think the UPS stores are franchises and this one will never see me again. I will also report this to UPS. Wow, what a jerk!!!

Fabulous experience! I use this location all the time and have had nothing but great service! The staff are polite and helpful and the owner goes out of his way to make sure you are well taken care of.

This store is FANTASTIC constantly mask wearing and adhering completely to health warnings. Great to see a business acting so responsibly during the pandemic. A must go to business for those wanting safe professional service.

Great service! Very quick. I’ve sent 2 Amazon returns and no problems. Didn’t realize how close it was to my home as it’s kind of hidden in back of strip mall. Going back today to return a internet box.

Always excellent service! Locally owned business. Masks and social distancing required. My kind of place to keep us all safe!

I love this establishment. They work very hard to provide the best service to everyone and I also appreciate the mask policy. I feel comfortable when I walk in there to deliver my packages and I commend them for staying available to the small businesses community. ♥️ That you small business family 😁

This store is owned by a great family. I had the privilege of teaching one of their wonderful sons. I love that they are enforcing the mask mandate. It shows their wonderful character and the willingness to care for others.

I drop my packages off here all the time and they are great!!! No complaints here. Always seamless - in and out. Pleasant and helpful staff.Kudos

Paradise Plaza is central to me with home and work. Super convenient and I try to support local as much as possible. Plus the owners are super helpful! Keep up the great customer service

Love this UPS store. Always helpful and friendly. I really appreciate all they’ve done and are doing to keep our community safe. Keep up the good work!

I have been utilizing this location for five years, since working at a gated community down the street. Their Customer Service, and supplies available, are organizing and fantastic.Even during the busy holiday season, so professional and pleasant. Appreciated!

Great customer service, especially during this pandemic. I felt safe doing my business there, and the owner truly cares about his customers safety. I highly recommend this location!

Always a good experience at this UPS Store location. The staff are helpful. They require masks on customers and take Covid-related safety seriously. Ill always go here for shipping needs.

This store is amazing! The customer service and delivery are the best. This business has had years of having an excellent reputation in our community . Best UPS store in town!

Oh my goodness - thank you! I had a confusing return (it wasnt Amazon). I really appreciate your patience with me. Im new to the area, and it was nice of you to give me advice on something for my sons birthday.

I entered the store to return a damaged order to Amazon. Immediately I was told to leave because I did not have a mask. I explained that I have copd and anything over my mouth causes me breathing difficulties. It did not matter the little soy boy was getting off on a power kick. I left and almost got to my truck when I decided to go back and pull my tshirt over my nose to get the package checked in and quickly leave. Again, told to leave that my shirt was not a sufficient face covering. Proceeded to tell me to get a face shield, and that there were drop boxes all over town. I spoke with customer service and am waiting on a reply. Pretty sad when a medical condition gets your service denied. This is the only place in Sarasota that has denied me service even though I am exempt from the ordinance the city implemented.The young boy working the desk, should be more concerned with the repercussions of his attitude affecting his well being then contracting covid 19.

Great store, friendly employees and efficient service! Thanks for being so awesome.

Great service! Easy drop off for my Amazon returns. So happy they require masks! Good Job!

Patrick and crew at this store are the best. Always helpful and efficient. There is also an upbeat atmosphere there :)

This is one of the very few places in town where I feel safe doing business during the pandemic. Masks and social distancing are required at this location. Hats off to the owner for doing the right thing to help keep our community safe and healthy.

Good service and a safe place to take your packages. They take public safety seriously and are doing their best to make their store Covid free!

These days it is difficult to find anyone as genuine as Patrick and his team. I don’t think I’ve done business with anyone so helpful and looking out for the customer. From safety to service this store does it all exceptionally well. Thanks!

Im so glad theres a UPS store here where the city-wide mask MANDATE is actually being enforced. This is one of those places where the management cares about the health and well-being of their customers and staff, along with being compliant and efficient. Its the only UPS store Ill go to.

Great service, thank you for asking everyone to wear as mask. It makes us feel safe to get our errands done.

I have been going here for over 10 years. I have always had a great experience. Patrick the owner is always nice and helpful.

Great guy, always In such a terrific mood!

Amazing store with amazing owners (Patrick and Rebecca). Don’t listen to the crazy anti-maskers who are only here to hurt a business that is simply obeying the mandate and doing what is ethically right.

Simply the best customer service. Courteous and helpful. Mindful of others health and safety in the pandemic.

Sage helped me. He helped me make a decision to save a little money. The experience went swiftly and I felt good. Also I noticed other customers who were in and out quickly. There were 2 employees behind counter they were courteous and professional. Very satisfied with my experience today.

I just had an argument with a green haired 18-year-old about sending a used rental book back to amazon in a paper envelope as opposed to a bubble envelope. I was told the book would be destroyed in a paper one. I’ve gotten an entire bachelors degree online over the past year or so renting books this way and sending them back. I’ve never even had to buy an envelope I just drop it off. She could not have had a worse attitude. Bad enough I’m worried she might rough the package up just to prove a point. Employment is down. Maybe UPS should hire someone who actually wants a job.

Avoid this UPS store. The employees were rude and disrespectful.I now drive out of my way to find other UPS stores to do shipments for work.Some say I should give them another chance, but when a service business treats you that way once, no need to put yourself up for that kind of treatment again.Check out the other negative reviews, they all mention rude and unprofessional service as well. When that many customers mention the same thing, you better believe it is the truth.

What a great UPS experience! Friendly, professional, great service! All wearing masks! This is my new go-to when I need to mail something!!

UGH! RUDEST AGENTS I’ve ever encountered in ANY UPS store and quite frankly in any store period. They are lazy and will do anything including shaming, blaming and dismissing customers, rather than being kind and helpful. Really the worst experience I’ve ever had with UPS.They say the fish rots from the head. After reading the rude, condescending and downright mean spirited responses from the owner here to other reviewers, that saying pans out. The owner sets the tone and level of quality of service that the people who work there provide. Unapologetically mean, rude and lazy. Whoop there it is.I will NEVER step foot in that place again and I am certain I am not alone.

One of the greatest stores in Sarasota.

The best UPS store Ive ever been to. The employees are polite and efficient and the store is safe as masks are required.

Friendly and knowledgable staff. Easy access and nice service. Thanks!

What wonderful service and friendly atmosphere! Very helpful and efficient.

Thank you so much for your help in keeping our community safe with your mask policy.

Hands down best UPS store I have been to. They are fast, efficient and informative. Always a good experience!

Very efficient service. Glad to see that the mask requirement is enforced. Door was left open for good air circulation and I had a touchless transaction.

I have been using this ups store for years. Always a great experience!

Happy to have a safe place enforcing city mask mandate and social distancing!

Refused to serve me because I didnt have a mask and I have an underlying medical condition that prevents me from wearing a mask. And yet you still refused me service. Was told to go somewhere else by some long haired kid. Was being absolutely antagonistic.I even said ill wait outside and you can service me while I wait like five guys has done for me, refused again. Horrible customer service

I use them very chance I get and have been totally satisfied with their customer service and prices.I also applaud them for being a safe place that I can count on masks being used, as our family cares for an immuno-compromised individual, so we always prioritize patronizing establishments that help us help them!

Great store with exceptional customer service with public safety a priority.

These guys are great! Thanks for the excellent service!

This is my favorite place to ship out packages! They are always super helpful and it’s a pleasure to do business with them.

They are courteous, helpful and abide by the city regulations for public safety.

Great customer service! Very clean store. Thanks for everything !

Amazing staff and service!!

Always pleasant and helpful! By far my favorite SRQ store.

Have always had excellent service at this location.

Great customer service; happy to see they are enforcing the protocol necessary during this pandemic. ☺️👍🏻

Always great friendly service and safe environment.

Youll love this location if you hate being treated like a human

Rude and condescending the second I walked in. Only needed to drop off packages with labels affixed. I have never felt so cornered and threatened by numerous employees.

July 13th 2020, employees at the branch would not let me in to drop off a prepaid package because I did not have a facemask, yet there UPS drivers can open my door and come onto my screened-in front porch without a mask... Makes sense.

Nice people are fast service

Lazy, they definitely don’t go the extra mile, customer service is horrible

They charged us 18$ for printing 11 pages. They never let is know they would charge $2.49 per email attaching the docs. Very bad cuatomer service.

Revised after UPS left feedback: not relevant to my review and shows how incompetent and rude they are.

VERY poor customer service. When my concern was raised to a gentleman in the store over the phone I was met with debate and a combative answer. Had a great experience at the UPS store on Longboat Key and suggest going out of the way to use their srevives instead.

This is the worst UPS store in Sarasota maybe the entire state. I would drive 50 miles just not to use this store. They over charge and more importantly are not helpful at all, they wouldn’t lift a finger to help anyone.

Worst UPS experience ever. Employee working 12/29/18 @11am is destroying this locations reputation. In short, I had a 16 pound toy car for my daughter that I wanted shipped home to CT. Asked employee for the least expensive option. He quoted over $110 dollars to pack and ship?Ended up going to office max, packed shipped, via FedEx Ground with materials $30.The UPS employee would rather quote obnoxious prices than do his job. I dont know what phony assumptions he used when calculating the price, but it seemed as if he did this to avoid packing and shipping the item as requestedAs a company, I love UPS and use them regularly .However, this franchise location should be revoked They give a great company with hardworking employees a bad reputation.

Very rude employee, arrogant and cynical.

Amazing customer service!

The staff was really helpful and the store is nice and cozy, very plain and simple like all UPS stores should be.

Great customer service!

Great customer service!

As a customer who drove too fast trying to get to your store before closing time, I would respectfully suggest that if you are going to turn off the lights and close the registers at 5:45, then your website should not advertise closing time as 6:00.

Been with the store for about 15 years. They have helped us in so many ways, and the crew is The Best!!!! Give them a try and youll see !!!

Very helpful staff and quick service

Very professional and fast

Best service ever! Patrick and crew are really awesome, helped me twice with notary services, printing, scanning and overnighting!

This store is the most horrible experience I ever had in many years! No help if you are clueless with technology and rude! The female worker is glib and impatient. The male worker is patronizing and enjoyed humiliating me!

Horrible customer service. One of the employees is completely incompetent. We have been customers of this location for years. Shame!

Terrible customer service

Been in this store a few times the custmer service is bad . Im a business owner myself, I only us ups store for all my printing needs and made to changes to my flyers will not be back to this location.