Furniture is nice but….We we’re greeted right away (can’t remember the name but it was an older man). He allowed us to look around by ourselves which I liked but when I had a quick question he tells me “let me get this other sales person to help these people and I’ll be right with you.” Again, fine….until my husband and I stood there for several minutes while the other salesperson AND the older guy salesperson BOTH are helping another couple. So we left. Apparently our business wasn’t as important as the couple both sales people felt compelled to assist. RUDE….will not be giving my money to RTGP.
Fantastic store and excellent service from Chele...she is wonderful...professional..and extremely knowledgeable. We went to 5 other outdoor furniture stores and chose this one for the selection, price and service. Highly recommended!
I just moved to Sarasota from NJ and was looking for outdoor patio furniture. I had no prior knowledge of RTG and was surprised by the quality of the furniture and accessories. I worked with Chele whom was so professional, friendly & knowledgeable. I was so impressed with her!! I purchased a sofa, chairs, rugs and umbrellas. The first delivery arrived yesterday. The delivery crew was amazing. Efficient, on-time, friendly, hard-working and made sure I was 100% happy. It was the best experience. I give Chele and the delivery crew a 5 star rating. I highly recommend RTG.
After looking at several websites for a patio table & chairs we visited the Rooms to Go Patio Store in Sarasota FL.We were greeted by Melissa Wilson, and we discussed with her what we were looking for & the space we had to work with.We purchased a beautiful set that will go perfect on our lanai.The store had beautiful selections & the prices were affordable & quick delivery options.Couldn’t be happier.
Millard was very helpful and informed me of selections that fit my schedule. Ended up walking out with a sofa, bed, and mattress that will be delivered to my new apartment! Great service.
Over the last year, I have furnished my entire house with new furniture. Everytime I visited the Sarasota Store, I well taken care of by Millard, the saleperson at that store. The last time I was there and had a great experience with him was in Oct of 2020. I called him this morning, 5/30/21 and let him know who I was (thinking he would not remember me) and to my surprise he did remember me. We went the to store today to purchase a new bedroom set. Millard is always so knowledgeable on the styles, prices, pieces, etc. Well like any other time I was there, I wound up purchasing not only a new bedroom set, but 2 new end tables for my living room set and 2 lamps. Mind you, i had purchased 2 new end tables for my living room back in Oct along with many other items. He is nothing but professional, has great customer service skills and I recommend him to everyone I know when they ask who I deal with at the store. A good man, dont let him go. He is awesome. I am sure I will be there sometime during the end of this year to purchase some cabinets for my home office. Our hats off to Millard!! Then man deserves a raise!!
Great service from the moment we entered the store to when we bought the furniture. This was a no pressure environment filled with information and helpful perspective. Would return again to buy more in the future.Update: They over promise and under deliver! We ordered our furniture from the store manager. She told us everything was available at the time we placed the order. When the pieces finally came, it was incomplete. We were never told about it ahead of time. 5 months later, we are still waiting for our missing set. So disappointed with their customer service.
We had a great experience working with Kevin to purchase outdoor furniture. We look forward to making more purchases.
Absolutely wonderful experience at Rooms To Go Patio in Sarasota yesterday. We’ve been looking all over for patio furniture for our new house. This place has it all! Chele, our salesperson, was a delight to work with. Her knowledge of the products and help with all of our decisions was amazing!! I can’t say enough about how pleased we were with everything about this store. Thank you Chele!!!
Rooms To Go—Patio in Sarasota: Amazing patio furniture—excellent quality, design, comfort and colors! Beaten only by the phenomenal service provided by Chele! You have to go see it to believe it! We are thrilled with our new furniture!
Millard Q.‘s experience and knowledge was a huge help to finding the perfect living room set! Couldn’t be happier.
I thought this store was great UNTIL delivery. The fellow was rude, treated my home with disrespect AND would not place my table in place. It was too heavy to move and my neighbors moved it for me. It was $800 and being a senior citizen the treatment was awful and the manager will NOT return my call. I want my delivery fee reimbursed for failure to be a no-hassle delivery and would not set up and balance the table. TERRIBLE CUSTOMER SERCVICE. BUYER BEWARE - Next I will be reporting with BBB.
We had the best experience with Rooms to Go today and I am super grateful for the kindness and professionalism we received from Keith and Chele! I highly suggest going to visit them if you need anything for your outside lanai or patio. We lucked out today and were able to walk out of the store with patio furniture (currently sitting in it now as I write this review) and secure a delivery for our additional furniture and fire pit for later this week! We wouldn’t have been able to do that without their help and most importantly, patience, as the Italian in me had to ask every possible question on colors, availability and price! We are looking forward to receiving delivery later this week, and just an FYI for those purchasing anything from RTG, the delivery service is completely separate from the folks at the store, so you won’t be disappointed when you visit and shop! Thank you again to Keith and Chele, as well as Al and the other RTG staff, we truly enjoyed our several hours with you this afternoon and will be back if we need anything else! Oh yeah, and thank you for the free umbrella!!!!
Absolutely the worst customer service, I had a reselection that this location took the sale on and didnt notify anyone in the Fort Myers location. Long story short they came and replaced our frame broke, seat cushion ripped one year old furniture with new and didnt collect the old set so we set the old furniture out on the curb. Three months later sent us a bill for $3500.00 because the Fort Myers center didnt get the old set back that nobody ever called, emailed, texted, communicated in any way they needed it back. Was I supposed to store it in my yard for three months in case someone ever inquired about it? They helped my wife move it off the lanai! Manager doesnt return calls, Regional manager called back one time with a blocked number and left a message saying he would call again but didnt. Nobody wants to take responsibility in the fact that someone didnt do their job and now I have to pay for that? Corporate customer service manager Kathy Zielinski told me it doesnt get any higher than me and that no one will help me! Great leadership and customer service rooms to go!
Purchased beautiful patio set. Very nice and helpful salesperson.
This my initial email to Carls patio outlining the problems I had, do you really want to deal with a company that treats customers like this? They are refusing to replace my stained cushions.DearPlease find attached photographs of just a few of the damaged and heavily stained cushions you delivered, every single cushion is marked in some way. I cannot believe Carls patio would dispatch and deliver this garbage without noticing they were heavy stained and damaged, then expect a customer to except it.There are clear signs of a repair to one of the sofa frames and the lamp is also damaged. Your customer service is appalling, you clearly misled me when you rang on delivery day and said the driver noticed frame damage the damage was noted on the printed delivery documents so you were clearly aware before you dispatched the frame.To add further insult both the shade and lamp have signs of damage. I was given absolute assurances from both yourself and your colleague in the showroom at the time of purchase that the everything including the cushions would be “BRAND NEW” that is what I paid for, I have been lied to from the get go and feel incredibly angry that you would treat a customer who has just paid $8000 dollars for brand new furniture in this appalling way.I made it crystal clear I was not prepared to accept anything other than brand new furniture, that is why I refused to purchase the same furniture in your outlet shop for half the price, as it happens that furniture was better than the junk you delivered today.What I really find incredible is that at some point during this process someone within your organization has picked, wrapped and prepared this junk for dispatch and thought it was completely acceptable and good enough for a customer who has just spent $8000? this is bordering on dishonesty passing off used and damaged product as brand new, this is clearly not new furniture. As well as the cushions and lamp I would like both frames replacing as I believe neither are new.As we discussed earlier I would like one of your senior manager to call me and explain how this happened, I would also like to know how you intend to replace the damaged lamp and when. This has been possibly the most disappointing retail experience I have ever experienced and fully I intend to express my honest disappointment online.Regards
UPDATE: after posting we finally got someone at the store to address this issue. While they now wi replace both the table and the firepit. The firepit is on backorder until MAY. No option to return what we have for another model of equal value...we need to wait til May for this product which NEVER worked to be replaced. AGAIN...do NOT waste your money here. If I could give them a zero star rating I would. ..ORIGINAL POST: Posting this on every possible site I can..I strongly (more than strongly) discourage you from.purchasing any Rooms to Go products. We purchased nearly $ 10,000 of patio furniture including a sectional, outdoor recliner, firepit, console and pub dining table from Rooms To GO in mid November. They had backorder multiple products so we received in Mid December. They screwed up the delivery of the recliner so we had to wait an additional 4 weeks for that.The reason I strongly recommend against purchasing from them however is their lack of customer service when products are defective. While we have had problems with outdoor patio table. The $1300 firepit will not stay on. It is a propane fueled appliance and while it lights there is some problem with the valve that doesnt keep propane flowing unless the switch is depressed. We have called 4 times, had a technician out to the house who did nothing more than tell us without a canister of propane she couldnt confirm what we reported. When we said we would drive to get a full canister she told us she had a full day and could not be delayed. She came with no parts, no tools and her sole job for this service call was to take pictures and upload to corporate. We immediately called corporate and their response was to wait a week as they have a 3 day turnaround for technician. reports. After said week we called back only to learn that there is still no resolution coming. We have now had this dysfunctional firepit for 2 o use it and the company refuses to deal with us. Delays, stalling and more delays are their tactics. By the time this is resolved it will be too hot outside to need a fire pit. Please heed this warning and dont waste your money... head across 41 to Outdoor furniture where the sales staff are pleasant and the service is great! Lesson learned always buy local!
Beautiful outdoor furniture and decor laid out in an easy to look at format.
I regretably have to write this 1-star review. But I would like to share my unfortunate experience so that others wont fall for the same sleezy sales trick. Please make sure you have everything in written if they promise you free items or services that are not typically included in their furniture or protection plan. I simply trusted their words and paid for the price. It is commonly known that furniture protection plan is a high profit margin business. Of course, they would try anything to sell their plans. But be aware of some unprofessional sales people such as ours Kevin.
We purchased a very expensive and complete set from RTG patio. We have had the set less than 90 days and the quality is horrible. The teak is faded even with the expensive protectant - the sunbrella cushions easily stain and this is supposed to be sunbrella (easy clean and remove dirt we have had this before and it cleans up like a charm) but this never comes clean and it’s just dust as we barely use the set. We paid well over 4K and I doubt it will last a year. Don’t buy their product. It’s a Cindy Crawford line.
New to Sarasota I walked in to the wrong store and ended up meeting Kevin who was so nice and very helpful! I bought two beautiful chaise lounges, an umbrella and a base! I’m so happy it worked out this way! The store has a great selection but Kevin was the reason I purchased from you! He’s great!
We recently purchased patio furniture through Rooms To Go Patio and had a great experience. Kevin, our sales person, was really knowledgeable and helpful. The price was the best value we found.
David was amazing and so knowledgeable about the Room To Go products in helping me select a sectional and den items. He also is a very kind man and makes you feel comfortable by his easy, bright personality. I highly recommend seeing him when you stop to shop!!
Very nice patio furniture.
A wonderful buying experience! No pressure and the selections of outdoor patio furniture made it very easy to make a selection which fit our needs!! Highly recommend Rooms To Go Patio in Sarasota if your looking for a good quality outdoor patio set at a reasonable price.
Great furniture...beautiful showroom
What a wonderful experience it was working with Tracy. My husband and I shopped for outdoor furniture for weeks. We pretty much made our decision but I can honestly say we were not overjoyed with our choice. We settled. Then we walked into Carls Patio. Tracy is a true professional. She is extremely knowledgeable without being overbearing. Carls merchandising allowed for a great shopping experience and we found the perfect furniture for our lanai. We love, love, love the quality and style. I also want you to know that there customer service is second to none. There was an issue with one chair and it was resolved with out delay Moving into a new house from the north has been challenging. The experience with Tracy at Carls Patio was simple. Thank you Tracy for a great customer experience! Our furniture is oh so comfortable and looks FANTASTIC!
We recently moved to the area and shopped everywhere for new patio furniture for our lanai.When we went into Carls Patio in Sarasota we knew we would find something.We ended up buying a beautiful table and chair set. The table has a pop up leaf for when we have a bigger group. The set is just gorgeous and we have had so many compliments on it. Tracey Brandt, the manager, helped us find some co-ordinating soft comfy chairs and a small table. She has a flair for knowing what furniture and colors look great together and pulling together a beautiful look!!! She was very helpful and we enjoyed working with her. She is a wonderful asset to the store. We love our new furniture!!
Carls Patio delivers top-notch furniture with first-rate service. It was a pleasure to work with Diego as I decided on items I wanted. When I wanted to revise my order the next day, Diego graciously handled this change. The store is visually pleasing and the salespeople are efficient as well as friendly. Going to Carls for my outdoor furniture was the best decision I could have made. I am delighted with my new set-up! Thanks.
We shopped at virtually every outdoor furniture store from Tampa to Sarasota and found a few that were very accommodating. None, however, was a match for Tracy at Carls Patio in Sarasota. They had by far the best selection. Not only that, Tracy spent a considerable amount of time with us looking at and suggesting various out of the box options. The furniture was delivered right on schedule and the delivery was, indeed, white glove. We love the final effect and will absolutely return there should we need anything more.
We went to one patio place and had awful service then since Carls wasnt far from that place we decided to check it out. The store is great with a relaxed vibe. Everyone was more than helpful checking stock on hand and in the back room to help us find a patio umbrella. We purchased an umbrella and then even enjoyed a glass of wine before we left the store. We would definitely go back to shop here. The manager and the whole team was great. We received the delivery and have enjoyed an umbrella and the experience of working with Carls.
Absolutely love the furniture here. High Quality and nice selection to choose from. The Manager, Tracey, of the Sarasota store, was Extremely helpful assisting me with my decision. She said delivery would be in 6 weeks and it was. Delivery people called with a 2 hour window and met it. Two very polite guys delivered. So happy with my furniture, so comfortable and looks great! Thank You!
We bought very expensive outdoor teak furniture. Within 6 months weve had webbing come unglued and wood cracking. Rooms To Go Patio has refused to repair the damage, so were stuck with very expensive busted furniture. I can only imagine what it will look like in the future. I feel like weve been completely ripped off with no recourse.
Hank and I looked at several other retailers before we happened upon Carl’s Patio. We wanted an upscale classy look…that gave us options for our unique personality! Together with the Carl’s Patio staff, we came up with a unique look and custom pillows! We love the final result. Plus, the delivery service was excellent and they met all of our deadlines.
Chele was very helpful and patient in the shop. She kept us informed as to the status of the furniture as it was being processed. Furniture arrived on time and was delivered by 2 very helpful and pleasant delivery men. The furniture itself is of a very high quality and is the most comfortable patio furniture we have sat on. Overall excellent service and product. Couldnt recommend Carls patio high enough.
Disappointed after visiting two patio furniture stores my wife and I walked into Carls Patio and were immediately impressed with there showroom. We were greeted by Diego and he proceeded to help us with our selections. We had a specific look we wanted and he masterfully put it all together, even better than we thought possible. From the order process through delivery we were impressed with Carls Patio. We love our new lanai furniture!
We recently furnished two patios with furniture from Carls. Many styles of furniture are available, and all are very well constructed. The furniture we chose is very comfortable and we are very pleased with our choices. When the furniture we selected was not in stock, it was delivered before or on the promised date and very carefully placed by the delivery people. Diego was very helpful in making decisions and followed up on any questions we had. I highly recommend Carls for your patio furniture.
We recently moved to Sarasota as part-time residents and needed to completely furnish our lanai and pool area. After visiting several furniture stores we stopped at Carl’s Furniture and met with Tracey. Talk about energy, excitement, and commitment to her company, store, and customers!!! Tracey took the time to understand our needs and expectations and patiently helped us through the entire selection process. Tracey and Carl’s delivered as promised…on-time as scheduled, with excellent communication and customer service through the entire process. We couldn’t be happier with the quality and functionality of our purchases. We highly recommend Tracey and her staff at Carl’s Furniture in Sarasota.
Tracey our Sales Representative was superb. She identified our needs and showed us the perfect table and chairs. Delivery was on time with courteous and friendly employees. Chris was particularly helpful. We love our purchases and would highly recommend them.
Excellent in all regards! Tracey and her staff were very attentive, and did a fabulous job in helping us coordinate our outdoor furniture...couldnt be happier. Beautiful showroom, and competitive prices. Delivery was top notch too.
Just received our teak patio table from Carls and couldnt be happier. Very high quality table, about which we were well informed during our visit to the store. The movers had it all set up for us in short order and it looks great. Overall a super experience.
Great service by Diego. We visited the store 3 times when decorating our pool area in our new home. Since we had never used the space Diego was helpful in working with us through the design process. Their delivery team where punctual, organized and neat.Top notch experience!Many thxm&r
Solana Outdoor Chaise Terrible. While the store itself has a wide selection of furniture these chaise lounges are poorly designed and poorly constructed. The padding that is featured causes water to be held up so that if you keep them outside and it rains the seats take forever to dry out. In addition by holding the moisture they tend to get mildew rather quickly and that is even with a mildew preventer on them. The wheels tend to unscrew when they are moved and if you tighten the screws the wheels wont turn. The support bars underneath also tend not to drain so that if you bring them inside and tip them to the side the water pours out drain holes that are at the top of the curved bars. We are very unhappy with these chaises. We have the dining set and take care to keep it under cover as the chairs have the same padding. Would not be suitable for outdoor use if you want to use them within a few days after a rain. Even with a towel you would still get wet from the padding.
After looking for months, we finally discovered Carls Patio. They had a great selection, and a wide variety of pricing. We were able to find a unique patio dining table and chairs. It was not easy to find a table that could seat 14 and still not be overwhelmingly massive for our small lanai area, but they actually had more than one that would work. Although our table had to be ordered, we worked with Tracey who was able to get it to us even before the promised date. They delivered it, unpacked it, set it all up, and removed all the packaging, and I didnt have to lift a finger. Very happy with the whole process, and the great selection they offer.
The selection in the store was the most to our liking of any store that we visited...and my wife and I visited almost them all. The staff was very knowledgeable and professional, from sales (the salesman even came out to our home to do a sketch proposal of layout) to management to delivery personnel to service after the sale.We have already recommended them to other people.
From selection to delivery, we found the staff at Carls Patio in Sarasota to be very friendly, knowledgeable and accommodating. They had a wide selection of patio furniture and accessories to choose from. Their experience and knowledge of the products helped with our selection of pieces. We have already recommended Carls Patio to our friends.
Carls in Sarasota is a great place to shop for outdoor needs. The have quality products, a wide selection and a very knowledgeable staff. This is especially important if you are buying teak furniture or pieces with teak components where good care with the right products is important. We have purchased lanai furniture for two homes with Tracey and have been completely satisfied with her approach and follow-up support.
We couldnt be more pleased with the knowledge and attentiveness of the sales staff and the follow up on our order and delivery. After visiting several other patio furniture stores in the area, I can say the difference between Carls and the others, including one that appears to have gotten consistent high reviews from a local newspaper (how this happened is a mystery to me), is like night and day.If you want to save yourself some aggravation, go to Carls
We are very new to the area, and were shopping nearby for rugs. We had been looking on line for places that carried patio umbrellas, as we were driving home on route Tamiami Trail we saw Carl’s the place we saw on line, so we pulled in. We were greeted by the staff who showed us several on display cantilever style umbrellas found one we liked and purchased it. From my research the price was fair and the quality appeared satisfactory. We have additional needs for our pool / patio and will definitely check into Carl’s first for those items.
We really enjoyed our experience at Carls. We worked with Tracey B, who was extremely knowledgeable and professional, despite my endless questions! After shopping at Carls as well as four other stores, we ended up making our purchase with Tracey for a full set of custom powdercoated Woodard furniture and could not be happier!
I worked with Tracey Brandt...a true professional. We had a very large amount of space to fill and her knowledge and expertise gave us a wonderful outcome. We also had a few glitches and they were taken care of immediately. Cannot say enough good things about them.
We shopped around at numerous stores and kept coming back to Carls for the selection and reasonable pricing. Diego was knowledgeable and patient as we took a very long time to decide. Overall great experience and very happy with the delivery and service.
I would highly recommend Carls Patio. The furniture is high quality and so is the service. Tracey, the manager, is also very helpful, professional, and kind. If you are looking for furniture that will last definitely check out Carls Patio!
I have had the pleasure of working with Tracey Brandt at Carls patio on several of my high end projects. As an interior designer who values prompt and professional design services I was amazed at the level of professional service and delightful attitude of everyone I interacted with and in particular Tracey Brandt who made my clients experience for shopping and designing their outdoor spaces easy and the results are simply spectacular. I will always take my clients to Carls for all their outdoor furniture needs.
We recently bought furniture from Carls Patio, Sarasota. The experience before and after the sale was professional and stress free. Tracey and Diego were a pleasure to work with and were extremely knowledgeable about their products. The delivery was as promised and the driver ensured we were totally satisfied before he left.
The staff was very patient and helpful. The order had to be delayed due to new construction which was arranged easily with Cheles help. delivery was handled with ease. The table and chairs arrived in tact.We would use Carls again.
We recently bought a small aluminum table with teak top and 2 side chairs from Tracey in the Sarasota store. Were going to use it as our kitchen table. What a delight she was to deal with. She was knowledgeable, pleasant and accommodating on both the sale and delivery. Rare to find such service in retail these days. I thought she owned the store because she tried so hard to make the sale - and did.
We spent around $14,000 on outdoor furniture and are very pleased with the quality, sales people, and inventory. It took about a month to get custom fabric, but seems to be well worth it.Its not cheap, its not shoddy, and its obviously designed to be forever. If youre looking for cheap outdoor stuff thatll last a couple years, look elsewhere. If you can afford it, its the way to go.
Good choices Ill buy againStarting to have problems with delivery missing parts to chairs this Tims one chair missing same part the other chair was wrong all. To gather now I have to wait till may for reorder. Wow was a 5 star
Being new to the area, my wife and I had the good fortune to pull into Carl’s Patio. It was our third stop. The other two were two very large indoor/outdoor furniture stores were a disappointment with their selection and available inventory. The minute we pulled into Carl’s, we could tell this would be different. It was. In fact it was only 20 minutes before closing time. Diego was the salesman on the floor. He was very knowledgeable and helpful. He steered us the right way, to the best materials for our beach front home. We found two collections we liked for two different areas and I’m embarrassed to say, we had an huge order. So large was the order that we went right on through closing time and were there over another hour afterwards – on a Sunday night. Diego stayed and was happy to help us. Wonderful service. Only one item from our very large order was not available. Everywhere else we went beforehand, it was 6-8 weeks for everything. They had hardly anything on the floor to look at or in inventory for same week delivery. With friends coming, Carl’s loaned us a like piece of furniture for what we couldn’t get immediately. We had two different deliveries, both deliveries and delivery crews were very well done, prompt, and courteous. The follow up after sale from Diego and also their customer service could not have been better. If you are looking for an outdoor and patio furniture store – stop looking – and go to Carl’s.
The sales person was very knowlegable and helpful. the delivery men were truly white glove. so far the patio furniture(1 week) has been everything that we expected.
My experience at Carls was great!. They were very professional and helpful through my complete purchasing progress. They seem to really care that I was getting product that met my needs. Thanks
I began looking for outdoor furniture and my first stop was Carls Patio. Chele, the salesperson, was excellent. She was able to perfectly balance good customer service with giving us the chance to browse, talk and think. I fell in love with a particular set. I left that day and checked other stores. I was back at Carls the next day to make the purchase. I was very impressed with Chele and the manager. One of my items didnt appear available for when I needed delivery. They said Where theres a will, theres a way! Sure enough, I got an email that all of my pieces would be delivered together the day I needed it. I definitely highly recommend Carls Patio and will not hesitate to go back for my outdoor furniture and accessory needs! Overall wonderful experience.
After a recent heavy wind knocked over our patio table I needed to call Carls Patio to send a serviceman to repair a hinge on it. Since I was calling them anyway, I looked at the rest of the furniture and noticed the gasket was coming out of one of the lounge chairs. I called them on Sunday with a request for (2) repair items - by Tuesday at 3PM I had a serviceman here and within minutes both items were repaired. Great service!
Terrific experience at the Sarasota store. The team is knowledgeable, customer focused, and a pleasure to deal with.We live on the beach and have had some issues with a handful of the many items we have purchased at Carls. The Sarasota team worked with us to quickly to remedy the problems and to replace items which are better suited for the salt environmental. No hassles; no upsells; and no excuses. They simply worked with us to fix the problem and to make certain that we were pleased with our purchase.I recommend Carls Sarasota Florida store and will continue to shop there for our patio, beach and other outdoor furniture needs.Michael P. Murphy
Kate and I would like to thank Chele for her help in choosing our new patio furniture. Working with Chele was a pleasure and could not have had a nicer person to work with. We are enjoying them and are very happy. Also the gentlemen that delivered the furniture could not have been any nicer, really nice men.Thank you againThe Insiders In Outdoor Living
They have expensive furniture, great quality and stylish. It is very hard to find that furniture in the store near you.We have and continue to enjoy their outdoor furniture, if you have a refined taste you will love their furniture.
Carls Patio Furniture has a large selection of quality outdoor furniture and Tracey Brandt does an excellent job! I highly recommend.
Tracey the manager was the rudest and most unknowledgeable salesperson Ive ever dealt with and Im a shopper. I was waiting for the other salesperson Diego to pass me a note saying help me! Not only was she unbelievably unprofessional to me, she snapped at Diego several times to help her with things she should clearly have known. Diego jumped, quickly helped and stood helpless. It was so uncomfortable we left and bought from a competitor.
Shopped at three different patio stores and kept coming back to Carls Patio because of the quality of the furniture they sale. Tracey was the store manager and was extremely helpful in giving her advice and knowledge of the product.
We have bought a lot of furniture over the last year and half for our house as well as our moms house...everything from pub tables and bar stools to sectionals, ottomans, dining tables, chaise loungers. We have always been treated like family by Tracey and Diego and cant imagine going anywhere else to buy. We have looked at most all the outdoor furniture stores in Sarasota and Venice and no one has the selection and prices that Carls has....too many stores have furniture that looks like it is from the Golden Girls era....but Carls has a little bit of everything..veryhappy with our furniture and quality
I have been in numerous times with great satisfaction and success. Diego has been my salesperson and he has been excellent!!!!
Nice selection of outdoor furniture.Very accommodating salesperson.
Chele, our sales person was very knowledgeable and professional. The delivery were likewise, very professional. And, the product was great.
Highly recommend Tracey at Carls Patio. Very helpful in making selection, courteous and prompt follow up.
Knowledgeable sales staff, excellent communication, prompt and very polite delivery . All around a great experience.
My husband and I are very happy with the service...from the testing out the products in the showroom, to the delivery and enjoying our new chairs on the patio!!!
Go above and beyond to make you happy. Great store!!
Went out of their way to see we had delivery in time for the holidays. Great effort; much appreciated.
Run away!!! I wish I had read the corporate reviews before I shopped at the store in Sarasota, Florida.
Purchased patio table and chairs. Great price and customer service.
I ordered patio furniture 4 weeks ago. I spent alot of money on this set. When it arrived, the cushions were the wrong fabric. When I called the store, they said it is going to take another 4 weeks to get the right cushions. I would shop somewhere else.
No pressure sales
Quality installation, prompt service, fifth& shore excellent craftmanship
A little pricey
Awesome selection, pricing & location!
Too expensive. Blah designs..
Very good customer service
Love the prices and variety
Beautiful, classic and trendy