Ashton in the mobile department has been beyond helpful the last two times we’ve been in to the Saratoga springs location. He’s helped with both mine and my husbands new phones and is very personable. We can’t thank him enough for his knowledgeable assistance and friendly composure even when swarmed with customers. He is a fantastic asset for this store and when we need phone help we will always go to him! Keep up the fantastic work Ashton!

We had a delivery by geek squad. Aaron and Ben were very helpful and friendly. The item had a problem and had to go back undeliverable. Best Buy made everything right the same day. We feel like we had high class service and will definitely be returning customers due to the personal attention given thru the entire process of buying a large appliance. Ben & Aaron of Geek Squad returned with a brand new replacement appliance within days of the original delivery. This is our 3rd large appliance purchased from Best Buy and each time it has been a positive experience. Their prices were lower than the other big box stores. They also narrow down the time slot for delivery and call when they are close. They really went above & beyond.

They lost a regular customer tonight when they didnt accept a return of a car accessory, because it was purchased 4 weeks ago, and they have a 2 week return policy, which was not aware of. 4 weeks is standard in my area, and I will keep this in mind and buy my things elsewhere. There was nothing wrong with the item I wanted to return. It was in original packaging, in good condition. I had been willing to accept store credit as I had intended on buying other merchandise. Instead I left and am now buying at another store in a few minutes.

Bought the Samsung a52 5g. It worked great and had such a nice screen. Super nice customer service to help me find the phones I wanted, Great place and I certainly would enjoy coming back

Very willing to work with a customer- but bound by corporate policies. make sure to keep receipts and have an awesome shopping experience!

We know the quality we are looking for, BB fills in the rest, answers ALL questions, price unmatched.

We had a great time, we traded in old phones to get unlocked ones. However we had promotions on the website that wasnt on their system to we had to do two different days of sales and it took 2-3 hours each. They treated us with care and made up for it but just make sure you know it may take awhile

Got a great deal on a Vizio 55 inch OLED!

I usually like Best Buy on a regular basis. Not a fan of my return experience. TV was glitching from day 1 and I tried to deal. I returned in less than 30 days and have store credit vs refund. I guess I know exactly how much I will spend at this store in the future.

Great store for all ur electronics and household items

Best buy is a solid shop for gaming, home appliance, electronics and assorted goods. They dont have components to do fixy type things like radio shack used to, so Im still missing that niche. However anything you want to buy, upgrade or replace as a full unit they are great. You will always get at least one person as you enter ask if they can take you to where you want or if they can help. Very useful staff. Also a very full online store with useful curbside pickup

Truly good customer service! I went into the store and made an order because I was unable to do so online. The order got messed up, it happens, however when the associate discovered the issue he got another associate to come over and give a hand I believe his name is Xavier who found a way to make things right and got things moving along in a way that I would say is above and beyond. It was delightful dealing with each associate that I interacted with from the people who greeted me walking through the door to the person who was at the register everyone was helpful and in a good mood. Shop here!

I was welcomed at the door with a smile. The greeter asked if I needed help finding something. I did and was directed to the section where I found what I needed. My only critique is that there was only one person checking out the customers. The person in front of me had a return which took longer. There should be a separate area for returns

Things have went down hill for Best Buy. Ive spent over 20 grand with Best Buy to have them stop taking calls to not even being able to deal with staff on a real customer service level and their inventory is terrible, then when they do have it or could have it the help is lost then as well. All I wanted as a system for my Truck and the employee wanted me to choose off of a computer screen instead of taking me over and seeing what I wanted. I left there so past off. Soon as you walk in you have to give your name to talk to someone even if you dont know if you need help and the employees use this new model to ignore you and or push you off. IT SUCKS

Greeter at the door was nice to point me in the direction for what I was looking for. The item I needed was on sale for a great price. Checkout was quick and painless.

Many empty shelves. Price tags for shelf items are hard to read. No one said hi or asked if we needed help with anything. Let without purchasing anything.

Darian, Darian, Darian! I came in tonight to buy a gaming laptop, I knew I was going to spend some money and was ready to do so. Darian approached me as I walked in and took me back to the computers. After explaining my scenario (just getting back into PC gaming after a long hiatus and generally just being a PC novice) Darian had a legit, open, and honest conversation about laptops vs desktops and even expressed concern in selling me something too expensive if I wasnt certain Id continue gaming. When it came to accessories he showed me his preferences for performance to price ratio.In the end I decided to spend the money on an Alienware m17 (dont worry Darian I can afford it lol) and a new Logitech G502 mouse.Hands down one of the best experiences Ive had at Best Buy!

Finally was able to use my turbo timer after going to this car audio installation tech! After having it installed over 3 years ago at another best buy store. The tech was very knowledgeable and took the time to explain everything to me so I was now able to use all of the features of the autostart/alarm. He also fixed some other issues, updated my stereo and other assorted installations in a very timely professional manner. I highly recommend this best buy for car audio installation! 😃

Helped as soon as I walked in the door. Shopping refridgerator. Staff knowledgable, Got a quote. Did purchase later same day after Lowes+Home depot totally ignored me. Best Buy delivered fridge 5 days later. Treated me like royalty. Perfect install. Very professional treatment from start to finish. Great product

Ben was great.Helped me alot with my phone.

The labor pool is reaching the bottom. This is painfully apparent at this BestBuy. They argue about returns, they dont know what the store return policy is. Save the aggravation do your own research and buy online.

Excellent service. Very busy store. Got lots of help for me and my husband and his laptop. I found a tablet on sale and purchased it. Got extra help finding the correct chargers.

Fun visit, friendly and helpful staff; store is very clean and very well stocked.

Super helpful with my lap top purchase. All my questions were answered and I didnt feel like a burden. Had to wait for help, but that doesnt bother me.

This is a nice clean well laid out store. The employees seem very knowledgeable about their products. My only complaint is there are never enough employees. I like that at least in my experiences if they say they have it in stock at that location online they actually do have it in stock.

Poor inventory. Difficult to find an employee to help. Employees consistently gave bad information about their own store

Excellent customer service! Ricky knew exactly what we needed and even knew what I was talking about when I poorly described a flash drive. We were in and out with a printer and everything else we needed in ten minutes.

Billy and Randy are very helpful and friendly. They assisted me with an amp/sub install in my vehicle and it was a breeze. Thanks guys!

I love best buy deals on appliances. Get their membership deals for free by joining online.

Late afternoon hours from home working on an installation. Needed 2 network switches ASAP. Fewer choices these days for in-store availability leads me to Best Buy, the Big Box Store for consumer electronics. They had them on the shelf, they even had a choice (5 port gigabit switches). AND one was discounted! Sad to see they close at 7PM due to COVID drop in business volume. Saved the day!

My wife took her apple watch there to get it repaired and they did an amazing job.

Decent layout but the staff seems to be pretty inefficiently distributed, particularly if visiting the geek squad counter. We spent 4-5 hours there waiting for a phone to be fixed after being told it would be a max of 2 hours so we observed a lot. There will be staff standing around seemingly doing nothing while customers have been waiting for a good while to talk to someone at the counter.

Had to give them my name to be in line since they were busy. No problem at all.. except for I was skipped over for almost 20 minutes. Until someone who noticed I had been standing around asked me if I need help. Said I was waiting my turn but was unsure why people who just got there were being helped before me. He apologized then began to help me with my search for a device. He was extremely unhelpful and was unable to answer questions. I left frustrated and empty handed.

Came in to purchase airpods. Was in and out very quick

I was conflicted on what score to give Best Buy as I did enjoy my in-store experience and the store itself was very clean and the customer service was decent and friendlyWhen it came to certain Electronics it seemed that I knew more than the employees did about the items they were selling which didnt help much if I had questions on a particular item.I Honestly Love Best Buy as kind of a Tek window shopping store so that way I can find an item I like and see it in person before I go on Amazon and buy it for a cheaper price, if only Best Buy could keep up with Amazons pricing, they stay competitive but Amazon usually has the better deal.

My daughter was trying to resolve an issue with installation of a TV. It took 4 weeks to finally have it installed. This is substandard customer service.

They are always friendly,helpful and knowledgeable. Great selection to choose from

Great price and informative salesman.

Great service. But lack of options for my device was disappointing. The employees were very friendly though.

Literally dont pick up the phone,worse game selection then Walmart

Staff was polite, they were closing so they allowed me to finish my purchase without being pushy.There was some issue with the checkout receipt, as for some reason a bear buy rewards account for a different person was printed on my purchase. The issue was fixed, but I would suggest a quick glimpse to ensure the previous customers transaction was finalized before you proceeded with your payment.

Friendly visit. Only thing I didnt like was I couldnt pick up my merchandise in store. I had to do curbside pickup. Besides that issue, everything else turned out good

I buy there instead of the internet because customer service is important to me. They have been great to work with.

Customer service is always good

Went to buy an apple watch, was told to put my name on a wait list. I told them I know exactly what I want. The employees were wandering around disinterested in anything except thier phones, but I wasnt the only one who was disappointed. Two other ppl were left waiting for half an hour just to be acknowledged. They lost my business, and theirs too. What a shame

Clean, organized and felt safe shopping. Unfortunately some of the Google Nest products were out of stock but the rest of the store seemed ok.

4 PM. Busy with holiday shopping but well staffed. Staff polite, knowledgeable and helpful. Greeter very cheerful and directing customers to area they needed to see. No long lines anywhere including checkout.

Ben was very helpful and very knowledgeable about the various cell phone manufactures and the capabilities of the various cell phones. I would go to him the next time I purchase a new phone.

Always a fun place to go to. Love the tec and being able to see displays is a major help when looking to make a purchase.

Graphics cards only sold online so 3rd party retailers with bots are the only ones able to buy. Sad Best Buy doesn’t at least help out loyal customers by providing in store options. Truly sad

Easy online purchase and curbside pickup. Easy returns. Only thing i dont like is the 15 day return policy.

Best Buy has the worst return policy of any store in the world. Go to Best Buy no way

Purchased several products. The employee was very knowledgeable and helpful.

Staff ignores you except for guy at front doorlack of options for games better to shop online and wait then go in store and be disappointed

Jesse the door greeter asked us if we needed customer help. We did! We actually came to purchase brand new phones and he told us we had to come back another time because they were closing in 25 minutes. My husband got upset that the store was still open but Jesse said no one has time to help us with that! We wont be back! EVER! I guess they dont want to do their job and sell phones!

Helpful and friendly service. I dont shop here often, but when u do its a pretty nice store 👍

Awesome friendly staff that always helps me find what I’m looking for snd sometimes even helped me save money with special offers, love shopping here!

Thank you! For your great customer service💞

It was okay got my prescription like I needed to

Helpful staff. Theyll help you get the best deal for whatever you may be looking for. No doubt.

If you need to call there good luck with the automated system; and dont expect for anyone to answer the phone when waiting to speak to a real person youll be on hold until they close! They may be cheaper for what I wanted but customer service is key Ill shop somewhere else.

I did a curbside pickup for an order I placed online. The process was very easy and quick. My order was ready at the store on the predicted date (only a few days after ordering, including a weekend). They brought it out to my car, loaded it up, and I was on my way.

Best place for purchasing electronic goods and home appliances with in USA

Had just what we were looking for ...Great Service AA++

Purchased new lap top. Ricky Lam was so helpful he deserves a raise.

People who were supposed to assist were hesitant to help. But my item was there oN time a b d is greaT

Great, loved the headphone stand i got.

Got good quick accurate advice and direction on how to proceed. Did not buy anything, but the help was excellent!Safe and clean a well run business

I went into this store looking to buy stuff for my smart home .... Debbie an older woman with short curly hair helped me. She was the best most knowledgable person I have ever met at a best buy period she had so many helpful tips for me and made my shopping experience a delight. I will go out of my way to go to this best buy with the Hopes that Debbie will be there to help me again.

Everyone at the cell phone counter were awesome

I had to make an appointment to speak with some because their so short staffed. That was odd, but we got what we needed.

We entered with a problem and left with a resolution. Thank you to the staff for helping us with what seemed like an impossible situation.

There service is horrible, I googled camera cleaning which their site says they do, I attempted to call and an automated tape says their not taking calls, so I drive 1/2 hour only to be told I need an appointment. I make an appointment, go back they next day and then told they only service cameras they sold and cover under warranty.

Very attentive ... Very knowledgeable staff .Good prices

So.... I have spent thousands and thousands of dollars at this place. I really never have been happy with the customer service but I go back there because they have good products. I will never go there again (Saratoga) I went there today the girl at the front is so rude I am very short with customers ( it’s like your bothering her) every time I go. There was an older lady that was trying to get help and they basically ignored her and her husband. I would’ve spent over $1000 today on the products I wanted but could not get any help. Pandemic or not if you’re going to be open you should be able to take care of your customers properly I’ll go to Albany thanks.

Great store. Always get all my electronics from this location!

Fast and friendly customer service, I speak nerd so it nice to chat up the employees

Our go to shop for computers and electronics. Friendly staff. Clean store. Variety of products to fit different price ranges.

Went to get some information and purchase a TV, the 5th TV we have purchased there and always Excellent Service.

Cleared a problem with my laptop qui

First time to this particular Best Buy. With the COVID protocol in effect, this was a decent experience. We were met quickly by a rep who took us right to where we needed to go. (TV and wall mount.) Our rep was knowledgeable and polite. Overall a good choice for us to try this store, over one located in a bigger city(Albany)

First time to Best Buy since the ban on retail was lifted.They are running the store like an Apple Store, if you need to speak to an associate you give your information at the door and they put you in the queue. In my case I was just browsing laptops to get an idea on what I need for a college bound freshman. So I did not have my name put in the queue, we just went down to the laptops and started looking.As promised there were no sales people on the floor. Which was fine until a simple question about a port on the side of a laptop, it did not look like a standard port and instinct was to ask someone. Cannot. Unless I go back up front to get entered into the queue.So after a few minutes of self help, we left.The store was clean and had a pretty good selection of laptops.

Gadget galore with expertise in the various sections. Frequent often. Great layout

I bought a new phone and Ben helped me immensely and got it all set up for me.

Looked around before my appt with the Geek Squad. Helpful staff.

Got some friendly and good advice on my phone from Geek Squad.

I ordered the wrong screen protector they where seriously awesome, everyone always know what there doing there.

Smaller than other Best Buys, which is good. Just what I needed. Staff was helpful.

Brought are desktop here a replacement, staff was very helpful and cortious.

Nice selection of product. Prices are a little high.

They have some really great prices and deals around the holidays. So save that cash for next year and get that new pc from best buy I did and Im more than happy its it thanks.

Their customer service is fantastic. They asked if I needed assistance as I entered the store and then an associate led me to the item I was looking for. Then another associate here me find the right model. So glad I shopped in person not online for this purchase.

Great stuff. Too expensive.

Great managment! super helpful and very knowledgeable 👍🏻

Associate was terrific in helping me navigate the deals on laptop computers; he ended up ordering online and having it delivered.

I love how helpful the staff is here as you walk in the door. There is never a problem getting help when needed. Always a large selection of merchandise.

I was told that help would come in five minutes. I was about to make a very large purchase (buying a desktop, and VR gear). Even after telling the front desk this I was wandering around the store for 45 minutes.After seeing the third person who came in after me get help I left. I’m very disappointed, because given the significance of my purchase I was just left in Best Buy limbo.UpdateI came back in and told them my issue. The staff was helpful.

Very helpful salesman. Got everything done quickly and multi tasking ta boot.

Monday 11/2/2020 @ 4:20pm Dont even bother making a phone call to them to ask a simple question about their store. Youll be on hold forever. I left it on speaker phone for 90 mins while doing laundry and no one came to the phone. The autobot joyfully tells you to go online for all your holiday needs though. 🙄

Nearly a painless process of upgrading my phone. Sales associate was very knowledgeable, and took the time to listen to what I wanted.