5 stars here....got the correct part, and within a week, as promised.

They replied to a request that I placed on partsrequest, said they have it. I called, the price they named was reasonable. I expected they ship it to me, but he said could pick this up at a place close to where I live and save $100 in shipping. I made a down payment of $50 and next day he told me the address of a junkyard where I could pick it up. Later I saw all the terrible reviews and, but all worked fine. I just learned from the second company that I could have simply looked up the part on car-parts.com and that the down payment was in fact just his fee for searching 2 minutes on a better site than I did. Well, OK, stupidity deserves whatever it gets, and I got what I needed, but $50 for 5 min work is still a hefty fee.

Very expensive broker. Part was $125 and the charged me $375 for shipping and their commission. if you are in desperate need, look somewhere else. Not here. They charged first their fee and then they charge for the part. Overall i wouldnt buy again. Im telling you.

John was rude. He had the wrong part sent to me. I contacted the place that sent me the part and they fixed it and sent me the right part. Never do business with this guy. He will tell at you.

I would give them zero stars if possible they took my money and wanted me to do all the work to get it back after they sent me the wrong part don’t walk but run away. These people are unprofessional rude and shouldn’t be allowed to stay in business. I would rather receive no refund then deal with their horrible employees.

Saratoga omg worse place ever I have been dealing with them since June 23rd about a A.C Compressor, today is July 13th it has been hot out & I have been waiting for my piece the price went up 2 different times & 4 different compressors have been placed didnt work they said & when they found different ones the price went up each time, 1 arrived & it was wrong I had to send it back now waiting on the fourth one they said id get it by next mon it was the prior mon when we placed the order tracking says it will arrive by the end of Tue I cant wait to get all this non sense over with & be done with it all. Horrible experience especially in this heat!

They assured me that they will send the right part. They lied and I end up getting a new part from the dealer. DONOT do business with these people!

I read the reviews after I place my order and what can I say I had a great experience John got my parts in a timely fashion and it all came out great and I would use them again

Not a place anyone should ever deal with. Between John and Dawn they are nothing more than liers. Blamed me and the wrecking yard for the 2 weeks to get the part I ordered. I talked to the yard that sent me the part and they sent me the email order. I ordered the part on February 18th and the yard didnt get the order until the 26th. This was after I emailed and called to see where the part was. They blamed the yard, said that they claimed to never have received the order. They said on the 24th that they resent the order. But they didnt send it until the 26th. Terrible business, stay away. If I could leave zero stars I would...

Thankfully had a good overall experience using Saratoga Classics.Having already given them my money before seeing the tremendous amount of bad reviews (which made me extremely nervous), I kept on them about my part and just hoped for the best. The owners consistently sounded a little aggressive when answering the phone (especially the female owner) but seemed overall nice. Whoever Justin is, he is by far the best customer service person I spoke with there. My part was delivered (a little late), although had also been told that they turned down a few parts because they ended up being rusty, so I was thankful they didnt send me those. Once charged by the second company, my total cost was more than I was quoted. I immediately called John, reminded him how much I was quoted and was thankfully refunded the amount that I was over-charged from the other company.While the whole process wasnt seamless, I am very happy to not have experienced any of the horror stories others have here.

I have just had a very positive experience with John and Dawn at Saratoga classics. They have worked with me for over a month chasing down a rare part for an old car where everyone else had given up. I will call John first from now on if I need parts for this or any other car. Thank you both!

I ordered a part for my car. I called everyday and they still havent shipped off my part. And its suppose to be here in a week. The service is terrible not worth the time. And they charged for a restocking fee. Like it didnt even leave where ever it was. How you gonna charge that. And I still dont know how much Im getting back on my refund. This place is not worth the time. If it had no stars option I would click it.

Very reliable and professional service. Part was correct and delivered on time.

Thanks for the sunroof motor for my Camry, its nice to have it working again. Your price was great and you shipped it fast. Thanks!

If only I could award this company with a negative status. I ordered a part, supplied the part number, picture and size of wheel. The order was placed and the item was delivered. Completely wrong. I contacted the company thy ordered from and even they said the=at they never carried that part. Received partial payment and just received the balance on 8/23/18. This order was placed on 5/20/18. Customer server is the worst. Never again.

I was looking for a hard to find part for my vehicle and no salvage yards near me had it. Put a search online and John called me a few minutes later. Verified the part and quoted me a price, had the part arrive in a couple of days. A+ experience for me. Thank you for the great service

Dont use these people unless youre not in a hurry!Took almost a month to get my fairly common part.Would be a worse review but they were responsive to my emails! Part was in good shape when I finally received it!

FRAUD ALERT..!!!! WARNING TO ALL WHO DO BUSINESS WITH THIS COMPANY. ESPECIALLY IF YOU ARE SELLING PARTS TO THEM. THEY WILL 100 PERCENT DO A CHARGE BACK ON YOUR TRANSACTION OR THEY WILL USE A CREDIT CARD THAT DOES NOT BELONG TO THEM. THIS COMPANY HAS BEEN DEFRAUDING PEOPLE FOR OVER 10 YEARS THAT I HAVE KNOWN ABOUT THEM.. RUN RUN RUN RUN AWAY FROM THEM..

Ill never buy from here. I lost total $147 for nothing. Also Americanaz is really bad. They sent me broken part.

Horrible experience. They do not stand behind what they sell. Pure rip off. Stay away!

This place is an ABSOLUTE JOKE! Was supposed to send me a Strut. They charged my card and still never sent it. A week after speaking with them on the the phone, I HAD TO CALL THEM, for them to tell me that my part had not yet shipped and it would ship out the next day. The lady on the phone said they would expedite shipping for me. Apparently expedite means still not ship the parts and make me call them AGAIN for them to tell me that it still hasnt shipped. Of course they ran my card, I am guessing with zero intention to actually ship my parts. I would give ZERO stars if I could. This place is a JOKE as well as the employees there.

Whatever you need for a part, go anywhere but this scam site. These people have no shame. They make a postal employee or government bureaucrat look like superstars. Whatever money you have to spend...burn it...youll get more satisfaction. My hope is that they go out of business and they go so broke that they will never recover.

***SCAM ALERT***Sent the wrong part (after I gave them a specific part # which they confirmed having), badly damaged (not fixable) to the wrong address. They basically tell you they have the part youre looking for, go into the dealer website to verify the part #, tell you they could get it for you without having access to it. Then they deny giving you a bad or damaged part, & tell you they wont give you your money back. John (owner) was the one who took my order & denied me my money. Both Dawn & John are liars! Dawn told me theyd process my refund & then said they can only replace the part. Told me she sent the pics of my damaged part to the vendors they bought the part from then changed her story several times before telling me they could only replace it. Who wants to go thru such an ordeal twice. By most of the reviews on here its clearly evident theyre notorious for scamming people the same way. This company doesnt deserve to be in business.TOP RATED SCAMMERS! DONT BOTHER GIVING YOUR BUSINESS TO THEM. REPORT THEM TO THE BBB.

Very humble person to speak with, and always make sure the part match by sending you the picture of it. They only have the part that I have been looking for everywhere. Never disappoint you. As I always appriciate Saratoga Classic NY.

John is a lier and he’s scam artist don’t give your credit card number he will sell you the wrong part and charge you. BE CAREFUL

This company did very well, found the extremely hard part I needed and got it shipped to me. They were very helpful and even went as far as contacting a dealership to ensure my part was the right color.

Wow! I am a vendor, celebrating 40 years open, and I have never been spoken too, so rudely before. Customer and Vendor relations are a concept that remains misunderstood for this business. Steer clear!

HORRIBLE experience!! SCAM ALERT!!! Never ever order a car part with them, they will send you the wrong part and will keep saying they will be sending right part but will not ship you the part. Also dont trust on them ever sending your money back.

Shysters! Rude! Pigs! say they have a part, then not; then same price for wrong part; blame the customer for their poor work. GO OUT OF BUSINESS SOON!!

Worst experience with an online seller ever!! PUT THEM OUT OF BUSINESS!! They lied to me and cheated me. I was in a bind because I couldnt find the parts close to home. I ordered the parts, they said it would take a week. It took 3! When I got the parts they were wrong. When I called to let them know, John blamed me saying I ordered the wrong thing. I remember the conversation and I didnt order the wrong thing. But I was desperate and had to bite my tongue and play nice. He told me I would have to send the parts back on my dime! Then he would charge me a restocking fee!! WHAT???!!! AND...get this, I would have to pay extra for the part I really needed and pay for shipping AGAIN!!! OMG!!!! Then it took another 3 weeks to get the part I really needed, and I had to hound them every day to get a tracking number. Only to find out it didnt exist. TWICE!! The only kudo I have is for Debbie. She is the only one that seemed to have an honest bone in her body.

Not only did I get a damaged part once, but two times. John was not very nice, yelled at me several times, talked over me. I finally gave up and bought a brand new part which is what I should have done in the first place. Im out the same amount now anyway. Really horrible CUSTOMER service. DO NOT USE THIS COMPANY

First part they said was bad they ordered a second the stem broke she said so they ordered a third. Started on tuesday, its now sat, according to **** who seems to have a short memory it will be here by end of next week. Now ive been having to call each day to see what the holdup is, not very pleasant to talk to they seemed stressed. Well in the end, **** seemed to believe i was wrong to be calling on sat to find out why i didnt get the promised tracking number on friday. The lady reassured me she would let me know something, she didnt. When i mentioned canceling the order, John got irratated and said if i dont want it, refuse it when it gets there ill charge you shippong both ways and restock fee, thats not good business where i come from. So do i wait no matter how long it takes or cancel and risk retaliation charges from john? If i survive this deal it will be my last with these folks.John if you dont do business on saturday then dont return calls and turn a customer against your business on saturday.Folks i would advise looking elsewhere!Unless you dont mind rude

CUSTOMER SERVICE NIGHTMARE! You know its a great place to visit when John knowingly requests a part from a company that tells them IT WONT FIT, but he says send it anyway. And then, surprise, you try to put it on after paying for it and.... IT DOESNT FIT. Now at this point a reasonable consumer, such as myself, contacts the company, asking politely for a refund because they sent the wrong part. Doesnt seem too crazy, especially after calling the company directly and hearing that they told John it wouldnt fit in the first place. So in classic terrible customer service fashion not only does John refuse to give the money back but HE HANGS UP ON YOU AND WONT ANSWER YOUR CALL. Now for all of my fellow consumers out there, I beg of you to go elsewhere. This place is not worth your time or energy... or your hard earned money.

Not good, was told part would be one place and it was two hours away in other way in another state. They over charge my card. and when cancelled order then I was told no refund, NOT A GOOD PLACE TO DO BUSINESS WITH. I DID NOT WANT TO GIVE ANY STAR BUT HAD TO GIVE ONE TO POST THIS. Update they did credit my payment back to me. Thank you.

Big time scam. Stay away

John who may be the owner is an a$$. Ordered a part on Monday, now its Wed and they still dont know why it hasnt shipped. Sent me a tracking number, but its not in the system to track.Told me the customer is never right in his eyes...Get the run around from everyone that works there.,Part was $145 the BROKER keeps $80 and the poor shmuck that removes the part and has to ship it only gets $65??STAY AWAY FROM THIS COMPANY... IDIOTS, MORONS AND THIEVES...

Beware from this place and guy John will send you wrong parts and will take your money and not refund you after part is returned STAY AWAY !!!!!!!!!!

John (Owner) lied to me - SENT THE WRONG PART ON PURPOSE. They have a $60 nonrefundable fee tacked on to every purchase and that is the money they care about. They pair you up with companies who actually have the parts your looking for. John promised me that my vin number matched a part i needed from an auto parts company in Colorado, he had them send it to me. his words, Yes, it will fit, I just got off the phone with the seller and he said it will fit your vin number.The part was for a totally different model. I called the auto parts company that sent it and they said they specifically told john it WOULD NOT fit and that he told them to SEND IT ANYWAY. So imagine my frustration after Ive removed my entire steering column to replace this part, just to see it didnt even come close to fitting. I had to borrow a friends car to get the part from the dealer because my only mode of transportation was in pieces.So now Saratoga Classics has my $60 hostage even though i returned the part to the company in Colorado (Plus paying shipping twice!). There are so many other parts brokers you can use. Dont use these shady creatures. They dont deserve to be in business. I spent $230 more than I should have so they could make their $60.

My part arrived in poor condition and the incorrect color. John spoke to me and his employee in a bullying manner. I was told that it was my fault the color was incorrect, and that I would need to pay return shipping for the incorrect part plus a replacement part would cost an additional amount. After some argumentation, I was finally emailed a shipping label, but was then not refunded the complete amount. No reponse to follow up messaging.

Horrible customer service. I called to see if they had my part in stock. The lady was extremely rude, didnt want to tell me what part she had if she didnt have my VIN number(I dont have it on hand), sounded really irritated and when she did give me a quote it was a complete rip off, i told her so and she hung up. Dont do business with this company. They were very rude and unprofessional, you will probably have a horrible experience with them.

Put out a feeler on the web and received an e-mail from Saratoga that they had my part in their database. I called, ordered and paid for the part. The next day I received a phone call that my part would cost me an additional $100. I called to find out why and spoke to John who was rude, Ill-mannered, disrespectful, insulting, and could care less that he was reneging on the deal. I was also given a lecture of what a broker is and that that was the way it is. Basically, Tough s***, pay the extra money or go somewhere else. Stay away, you either will have to pay more money to get your parts or you wont get them at all. Stay away, far, far away.

GREAT COMPANY, GREAT PRODUCTS,FAST SHIPPING!! THEY HELPED ME WITH ALL MY NEEDS! THANK YOU!!

Orders all there parts from actual junkyards !!! They are over charging there customers by 200% and they dont even have there own parts!! Stay away from them. Call a actual auto parts with a junk yard, this place is high way robbery !!

Is there a 0 Star option? These people are the worst. Wrong part, bad communication, poor attitude, took well over a month to get a refund. Will call you at 4:45AM when you are trying to sleep. Yeah, just terrible.

Good experience at first they sent me the wrong part but I was able to return it and they went out of their way to get me the right part

It took a year of haggling to get my refund back and they used my credit card to charge another vendor for parts without my authorization. Caveat Emptor.

Tracked down a hard to find part. Great customer advocacy.

John charged me twice and never give me money or part

Never ever think purchase anything from these people.Totally scam! Thrust me, DO NOT GIVE UP YOU CREDIT CARD NUMBER!!!

SCAM ALERT